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Hi Justin,
What you're being told by Yada is a bit misleading. Let me add some context...
We have an open API that is free for all to use, but it does not include messaging access. When partners build apps for OwnerRez, using our API, they often ask us to certify/test it and promote it with them after certifying that the integration is good. There is a cost to do that, and we work that out with each partner on a case by case basis using industry standard agreements. Again though, that does not include messaging.
However, in recent times, we have been heavily pushed by messaging vendors to add messaging API so that they can build AI (eg. ChatGPT type) integrations. This isn't just Yada, but many others. To date, we have been pursued by more than a dozen such messaging vendors.
We have never exposed our messaging via API because it carries a heavy cost. Messaging grows at a very high rate and is very chatty (thousands of operations per minute at times). We recently added Booking.com messaging and we are planning to add email (inbound and outbound both) in the near future. Again, there is a very heavy cost to this - both in upfront engineering work and management over time. Messaging probably accounts for ~25% of what our sysops team deals with in the background every day.
When you add API access to messaging, it means we then have to be responsible for supporting down-stream vendors as well as up-stream vendors. Airbnb passes messages to our system, we pass them to the AI vendor, the AI vendor writes a response and passes it back, we pass it back to Airbnb - all in seconds.
In talking with AI vendors recently, we were encouraged to invest engineering time to add messaging access and the AI vendors would be happy to pay for that with higher partnership deals. We don't share those figures publicly, and Yada should not have done that either (and what they said also happens to be incorrect). About half a dozen AI vendors have happily agreed to a partnership at this point.
We will have AI messaging integrations ready to use in the upcoming months, though I can't say exactly when the first ones will go live. We are currently preparing the API access side so that these vendors can begin their work. I don't want to share a list of the current AI partners as they have not been tested or certified by our team yet, and we don't want to offer information prematurely.
Sorry for the heartburn on your side, but hopefully this helps clarify things a bit.
[This topic has been closed as a duplicate of another topic (Different Minimum Nights Rule for Different Channels)]
[Another topic was closed as a duplicate of this topic (Channel-specific Minimum Night Restrictions)]
I contacted Yada.Ai, a prominent player in AI-driven guest engagement, to inquire about their lack of integration with OwnerRez. Their response highlighted that OwnerRez imposes a hefty 25% revenue charge for integration, a figure notably higher than competitors who offer integrations at no cost. I'm curious if Ken could shed light on whether a proprietary solution is in development or if we're simply enduring OwnerRez's strict stance on revenue charges.
[This topic has been closed as a duplicate of another topic (Repair and Maintenance Reports on properties)]
[Another topic was closed as a duplicate of this topic (Maitanance tasks and cleaning)]
[This topic has been closed as a duplicate of another topic (Repair and Maintenance Reports on properties)]
[Another topic was closed as a duplicate of this topic (Housekeeping Scheduling)]
Ability to add maintenance/repair/cleaning tasks to a reservation or property, select the vendor keep records of them, option to add them to owner statements when needed with markup and send notifications to vendors
At a minimum it would be really helpful if OR created individual payment types under "other" and let guests select one rather than just leaving hosts guessing what alternative payment to expect. Am I getting a check? Should I look for Venmo? Was it Zelle? PayPal? At least it would be nice if we got a notice that the agreement was signed and "Venmo" was chosen.
I wouldn't expect to see an option in OR to allow direct Venmo payments. I don't think Venmo supports that for peer to peer payments. You'd probably need a Venmo for business account and at that point you might as well just take credit cards instead.
Being able to pull data from disabled properties should be a basic feature for generating reports as well.
Being able to pull data from disabled properties should be a basic feature for generating reports as well.
Being able to pull data from disabled properties should be a basic feature for generating reports as well.
Being able to pull data from disabled properties should be a basic feature for generating reports as well.
This might be a great way to integrate bit coin payments. (See feature request about integrating "strike")
There are at least 3 feature request for this type of thing. Please go vote for the other feature requests.
Also give specifics about what features you are interested in seeing in the reports.
There is a forum thread on this and the response from OR has been pathetic at best.
This request would marry well the freature request "custom reports". That particular feature request is labeled as "planned" so if this feature could be added to that feature, we can finally get some great reporting.
I am not absolutely certain about this use case specifically, but I do know that, generally, the concept of tag automation is in active development and should be available later this year. This would permit you to configure things such that certain events add tags to various entities automatically, and also, various events surrounding tags can trigger other events.
Any update on this?
[This topic has been closed as a duplicate of another topic (Quoting multiple properties together)]
[Another topic was closed as a duplicate of this topic (Combine rentals of multiple properties in one invoice)]
We are a retreat/resort with 25 separate units in one location. I need a way to book multiple units for group stays and send one invoice with all charges combined. Every group is unique and requests a different combo, so it isn't working to create property listings that combine units.
The best, and really the only, way to do it is as follows:
1. Go to the main Bookings display, and choose the List view.
2. Then select the Filter button:
3. Use the Filters to narrow down to get just the bookings you want - e.g. bookings that depart after today and arrived before tomorrow.
4. Use the Export button to generate an Excel file containing all those bookings. The list displayed on the screen doesn't include any contact information - but the Excel export file will.
5. The email addresses will be in a column, which you can easily copy/paste out of Excel into the BCC field of your normal email program, so as to send an email to all of them. Warning: make sure to use BCC! Don't use TO or CC, otherwise all your guests will be able to see each others' email addresses!
Hi! Until this task is available - what is the best way to send an immediate message to all guests for all properties?
No, the Vrbo API doesn't support any such feature either, unfortunately.
What about VRBO?
I agree this would be a great feature. We have low cost, extraordinary properties in in-demand locations, and often sell out. We like to block guests who leave tepid or vindictive reviews from future booking, on the theory that we really only want to be matched with guests who dig our style, and don't need the anxiety. Just a "no thank you" button.
It's pretty crazy that a guest can review you poorly, and then still repeatedly book your place during peak season. Nope, I'll see if someone else wants those dates.
Would like the option to choose how many results are shown in the search result. Currently it is set at 12 results, would like the option to choose 24, 48, or all results.
The list of room types isn't ours, per se - it's based on the lists of room types that are supported by the major listing channels like Airbnb and Vrbo, and specifically, by their API software that allows us to connect with them.
It's what I described earlier - set a base price with fewer people, and then surcharges for additional guests, such that the end resulting totals are what you're looking for.
