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I'd like to request to have different email addresses for my properties in different states. This will make it easier to digest through all emails funneling to one general email box. For example, any inquiries or questions on my California properties would go to one email address, all inquiries or questions for properties in Arizona would go to another. This would make it easier for employees who only work in specific locations on my properties in those areas to only check their specific inbox.
We are currently working on implementing Inquiry Triggers. This will allow you to set to autorespond during certain hours. If you are concerned about keep your response level high, you can have it always fire and say something like, thanks for your inquiry, we'll be with you shortly. Once inquiry triggers are out we can look at other scenarios but this would be the extent for a "v1".
I agree with Stacia and Larry. The process will work itself out and we all will benefit in time. Let's give them some time.
Many of us requested to be included but haven’t yet been added. But have to trust the process and when it’s ready I’m sure they will add people to the test or live production rollout.
I believe I requested to be on the beta group.
Hi Derek,
At this time we have over 50 users in our Beta test, and we're working out some issues with the integration before we add anyone else to it. We're working as fast as we can through the issues that are coming up, most of the time is waiting on responses from Google engineers for what needs to be fixed, or waiting for them to make changes to the API systems.
Patience is running out…
Once this is available, will it show our rates directly on google so that guests can see / search our rates? I see this feature with a lot of other small bnbs, inns and hotels in my area and hoping we can be one of them soon.
You can go on google hotels and select vacation rentals to see what it will look like. It seems somewhat similar to booking.com. Traveler has to enter desired dates and number of guests (and other filters),. and then list of properties matching will be shown. Example.
Great news, Shawn! Thank you!!
Or is that functionality only on Google Business pages? How do we set that up?
Once this is available, will it show our rates directly on google so that guests can see / search our rates? I see this feature with a lot of other small bnbs, inns and hotels in my area and hoping we can be one of them soon.
If the owner does not want to show the cleaning fee as a separate line item.
Ex:
Instead of showing
Rent 5 nights at $200/night = $1000
Cleaning fee = $100
Show
Rent 5 nights at $220/night = $1100
This is already doable on widgets (Settings > Surcharges > Cleaning Fee > Categorize this as a 'rent' line item). And possible to do this for Airbnb by classifying the cleaning fee as "management".
But would be good to do the same on emailed quotes when {QHCTAB} shows rent+ cleaning rolled into rent instead of breaking out the cleaning fee as a line item.
What is happening? Why are people taking OR feature discussions off the thread and into a private WhatsApp group? What is the purpose of this other than to fragment the discussion?
I have asked OR to organize a discussion group that can have working sessions. Several people have volunteered to help but nothing is happening. It is very difficult to have a productive discussion over threads in a asynchronous manner - That is not how products are developed. Additionally, it seems that there is a lot of people trying to figure out how to keep their books with the current system. If there is interest in having a live discussion great, if not, then no harm.
As I said above, the goal is to list, organize, prioritize what is needed and then post a summary back to this group as the main thread.
When I got involved there was a bunch of incoherent different threads of accounting needs. OR didn't organize it - I had to take the time of going through it all, organizing and clarifying the needs and from what I gathered from the discussion it was very well received. After serveral more months using OR, I have substantial more feedback and suggestions and would prefer not to redo it in a vacuum. I'm also interested in how others are dealing with the current shortfalls. If we can put together a group of people that understand both STR and Accounting we can shortcut mistakes and miss-guided development. The current approach, in my opinion (and I don't know the history) seems to have some gaps in conceptualization or it seems developed ad-hoc at the least.
Credit cards are big part of the financial reconciliation. From what I understand according to OR themselves, Stripe is the most common Processor used by OR members (by far), yet why was syncing of credits developed for Lynbrook before it was done for Stripe? How do we have things prioritized with transparency?
[This topic has been closed as a duplicate of another topic (Autoresponder for Airbnb or Vrbo messaging (including after hours coverage))]
[Another topic was closed as a duplicate of this topic (Autoresponder for Enquiries for other platforms (Airbnb, Booking.com, VRBO etc))]
[This topic has been closed as a duplicate of another topic (Tag Automations)]
[Another topic was closed as a duplicate of this topic (Automatic tags)]
[This topic has been closed as a duplicate of another topic (Autoresponder for Airbnb or Vrbo messaging (including after hours coverage)]
[Another topic was closed as a duplicate of this topic (Auto response to Airbnb/VRBO inquiries)]
This was released earlier today! You can do so on the Rate Calendar. Select the dates you want to disallow a changeover. In the Set Rules dropdown, select Changeover. Then you can select "Gap required (no same-day changeover)" Which will allow a booking to either check in or check out that day, but not both (allows a booking to stay across also).
Stay tuned to the blog to learn more about it in the next few business days!
What is happening? Why are people taking OR feature discussions off the thread and into a private WhatsApp group? What is the purpose of this other than to fragment the discussion?
Please encourage them to reach out to our team so we can help them get started when they are ready. Thanks for looking into this!
Contact: help@ownerrez.com
So if we were to continue the discussion over here, it would get more eyeballs and possibly more votes - which I hope will translate into getting these issues fixed by OR
Thanks for everyone's engagement. By no means do I want this thread to go stale. Since my original post, I have found a lot more issues and want to update the post and create an updated working plan, however i would prefer not to do it in a vaccuum. There have been a few people that replied to this thread with both a strong interest and what appears a strong understanding of accounting. I am attempting to create a core group where we can have calls and share screens and try to put together suggestions that are more than one person's views/opinions. Many of these things are difficult and time consuming to outline on a message board. It it my impression that if we create a working group we can actually put more useful and updated content on this thread and hopefully at some point OR will engage with us beyond replies on this group so that we can jointly chart a path forward. The accounting issue seems to predate me using OR and it seems to be a constant pain point -- my guess is that some of these users have either left the platform or given up as some of the people from old posts have gone silent.
i'm also trying to understand how people are running their business with the current tools. There must be work arounds. It cost me a fortune to have to send a whole bunch of different reports to my accountant for them to have people key in or re-format excel files to upload the information. I also had an exorbitant bill for reconciling credit card payments, credits, etc which could all be done electronically.
Before OR i only used VRBO and AirBnB and had a third party tool from a company smaller than OR that did all the accounting perfectly so it is hard for me to understand why this is so hard.
Sorry to rant but I am only trying to help by gathering other's knowledge and seek advice of others in a way that is more interactive so we can summarize and post here.
Here is a WhatsApp Group link and below is a QR code to join the group. Please introduce yourself indicate your OR handle, provide a link to your website, and tell us a little about your main pain points and priorities on the accounting front. I will try to moderate the group to only current OR members. Please let me know if you have any suggestions for the group.
So if we were to continue the discussion over here, it would get more eyeballs and possibly more votes - which I hope will translate into getting these issues fixed by OR
100% agree
I am really interested in these fixes. But I have to agree with Ken - why can't we discuss the needs over here? If we take it offline/elsewhere, this thread may likely become stale. Just compare this thread (which has only 26 votes and 23 replies) vs the lock integration thread (which has 161 votes and 81 replies). Just looking at these stats the OR team would consider it a low hanging fruit (and I guess lock integration might be easier to implement as well).
So if we were to continue the discussion over here, it would get more eyeballs and possibly more votes - which I hope will translate into getting these issues fixed by OR
This is me trying to understand, not pushing back. Do you mind explaining, using examples, what's wrong with the current implementation?
To be clear, I'm not saying there are no problems in the current implementation, but this thread started with concrete examples of missing or incomplete/broken features and potential fixes. As a result, you can see OR folks engaging in this thread on concrete examples and giving their view on potential fixes.
Saying "accounting is misunderstood" is not very tangible...what exactly is broken, and what do you propose to be done to fix it?
Yes, I'm fully aware you started this thread and I do understand the frustration of having no tangible progress. I'm not sure that giving up and moving the discussion elsewhere would solve anything. This is why I go back to: let's work with concrete examples and engage OR folks
Is there anything preventing this forum thread from being used for an ongoing discussion of accounting features?
Accounting doesn't seem to be a priority and in some cases not even well understood. To me it is really hard to understand how work is being done on stuff like lock integration that is a non-paid feature and there are at least half dozen of services that provide a solution and that effort is not directed towards fixing accounting that is an integral need and extremely time consuming without a robust solution.
There have been several people on the forum that have offered to help and as far as I know no one has been contacted, therefore it seems we have to create an external working group and try to find 3rd party alternatives / work arounds to make this work.
I really appreciate the flexibility and functionality of OR but this really seems to be an area that is lacking.
We are looking to connect to Marriot ourselves. The threshold has been lowered and we certainly believe it's a large aggregated value partner, mucho more than most STR properties.
We hope this could be prioritized.
Ken, I'm Sending an email to connect you both. Thank you.
