Hey ken, I'm having problems with my monthly statement. I've sent in an email to help, but need to get this taken care of before I have to pay sales tax in a couple of days. email sent.
The links I sent previously discuss most aspects of that, but, if you need more specific assistance, please feel free to write in to the Helpdesk and we'll get you moving forward.
I agree with needing other payment options besides credit card. We have almost 70 condos and 99% of our snowbirds (which are all winter rentals) pay with checks or direct debit from their bank account. With credit card fees on the rise, more and more of our customers are opting to not use credit cards. They also fear scams. Currently, OwnerRez only allows cc payments. I am having to use other systems outside of OwnerRez if someone wants to pay with check or direct debit. I would love to give our customers the option of paying with check or direct debit from their bank account through OwnerRez. Having to juggle multiple systems for one reservation is a nuisance. Also, many of our elderly customers are on a budget with their social security. It would be nice to give them the option of paying a little bit each month, as long as they are paid up 30 days prior to their arrival. If we are stuck with credit card payments only, it would be nice to be able to add the credit card fee automatically when the guest goes to pay with credit card. I know the cc fee can be added to the charges as an "other surcharge" item, but I don't want to add that to the price quote, not knowing who will be paying with credit card and who will be using other payment form.
1) You can specify manual/offline/check payments via Ownerrez. It is under payment methods. There are more scams with fake checks than Credit cards bc credit cards can be disputed. I do agree the credit card fees are high., but they are the cost of doing business and actually a business expense for the owner/manager.
2) What I do is after the booking is made and the deposit is paid, the guest received a payment link which they can use to make as many payments as they want (every week? 2 weeks? every day? whatever!) for whatever amount so they can pay at their convenience as long as the balance is paid by the due date. No schedule is needed. here is a template:
Hi {CFIRST},
Please find an updated billing summary for your {BARR} - {BDEP} booking at {PDISPNAME}.
Charges: {BTAMT} Paid: {BTPAY} Owed: {BTOWE}
Here is the current list of charges:
{BCTAB}
Here is the full list of billing activity:
{BBACT}
The current balance is {BTOWE} due on {BSPDATE} which is {BSPDAYSFN}.
Payment link for your booking {BUPAY}, you can make partial payments at your convenience. You will get a receipt for every payment made.
I agree with needing other payment options besides credit card. We have almost 70 condos and 99% of our snowbirds (which are all winter rentals) pay with checks or direct debit from their bank account. With credit card fees on the rise, more and more of our customers are opting to not use credit cards. They also fear scams. Currently, OwnerRez only allows cc payments. I am having to use other systems outside of OwnerRez if someone wants to pay with check or direct debit. I would love to give our customers the option of paying with check or direct debit from their bank account through OwnerRez. Having to juggle multiple systems for one reservation is a nuisance. Also, many of our elderly customers are on a budget with their social security. It would be nice to give them the option of paying a little bit each month, as long as they are paid up 30 days prior to their arrival. If we are stuck with credit card payments only, it would be nice to be able to add the credit card fee automatically when the guest goes to pay with credit card. I know the cc fee can be added to the charges as an "other surcharge" item, but I don't want to add that to the price quote, not knowing who will be paying with credit card and who will be using other payment form.
It would be great to have two separate albums for the two largest booking sites. Airbnb is my primary source for bookings and now that I have integrated with Ownerrez my photos are all messed up. The best listings have their photos in an easy to follow order and I have to bounce around with the extra 50 which won’t show as nice on Airbnb because I have to show my entire home in the first 50 for VRBO then back track with the additional 50 to add on to Airbnb. Some listings 50 pics is plenty but I have a large extensive property and 50 just doesn't cut it.
The shift+click function typically works whenever there is a table present. There may be edge cases as well, but on the page you've displayed in your screenshot it does not work.
This would allow their payment processing to integrate directly into their managed listings without needing to provide me with login details to any of their payment processing accounts.
The OwnerRez surcharge system, found in Settings > Surcharges, gives you a way to offer these services to your guests to select on checkout. The option add-on will be added to the list of charges, and will be paid for according to the usual payment schedule along with everything else. Check out the support doc below to learn more:
You can also take a look at The Host Co which is an upsell platform that allows you to create online stores where guests can purchase add-ons, services, items, etc.
Great job! However, I think it would be useful if every other month was shaded differently so when you scroll you can see where the month starts and ends more easily.
This is absolutely AWESOME. We have struggled with the old ribbon mid month and end of month on our cell phones and end of month on our desktop since we moved to OR. Bookings that overlapped those periods were difficult to manage and see. For our business this is a huge hit! I know we all have our likes and our dislikes but we wanted you to all know that we as a company appreciate the new version and we look forward to future enhancements... hover and have it show rate plus taxes on a specific date/property.. click and drag to select multiple days for the quote/booking popup and have the dates be prefilled... drag and drop from one property to another and then have the rate change popup appear...a visual indicator of some kind if payment is still owing - maybe guest name in a different font or color?
If the booking is an upcoming booking, the system should already display it on the sidebar for you to click on. This typically would stay up during any screen of the guest record. If the booking is already departed then this wouldn't be the case however you can click on related activity to be provided a list of any bookings that are associated with that guest allowing a quicker means to get back into the overview.
We have our door code going out in an email to the guests at 2pm because the guests check in time is at 3pm. We are looking to make it at 2:30pm but we see that isn’t an option because they are set for every hour. We think that having it 30 minutes prior to their arrival would be a better feature. Even if there was a way to customize making it a time you preferred to have for the guests.
The text below does not describe the circumstances for a long term stay. If one wants to reserve the time on a calendar for an entire several months stay and bill monthly, the language on this page confuses the potential guest. Even though I have told them that I will bill monthly, this text says that I will bill 100% of their outstanding balance on a specific day. Why not take this out entirely.
This would be very helpful. 70% of our booking revenue comes from travel medical professionals. They aren't the only travelers using STR's for longer term stays. The billing process in Owner Rez is incredibly clunky and puts follow on billing at risk if we happen to forget to manually set up the follow on bills in the system.
Hey Shawn! I reverted to Legacy as I need to filter bookings... and -- heads up! -- filter no longer is working there. I've tried filtering by tags applied or not applied as well as by listing site -- and all that happens is that it makes all booking text bold, but does not actually filter any out. Yikes!
Does Shift+ also work on creating owner statements? Since all owners are auto selected when "Specific Owners" is selected, we must uncheck every owner individually. Too time consuming to worry with since we have 80+owners. Select all or none would be greatly appreciated.
Also -- I'm not sure if you're aware, but the ribbon changes seem to have impacted something in the Portal Access ribbon view, rendering it useless at the moment for all my homeowners.
It would be nice to integrate beach gear rentals in the guest checkout process. I'm not aware of a way to do this today other than including a message telling them to rent beach gear elsewhere.
For my location on Hatteras Island, I spoke with Ocean Atlantic Rentals and they seem interested in a partnership for beach gear rentals when guests make their booking. They provide equipment for 100+ miles along the NC Outer Banks including Hatteras Island.
Third-party alerts - that's a good start, but it only sends alerts for bookings and any changes to it. My co-host, who is local/closer to my rental home, is responsible for all communications, especially inquiries, guest checkins, guest checkouts, and any issues that might occur during their stay.
