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I like the addition of the "sticky filters" that were added, but I think we should be able to define our own default view. In fact, it would be helpful if we could name and define multiple views, and use buttons at the top to switch to those views. In the course of the day, I have to switch filters more than a dozen times back and forth to look for things, but it's always one of 3 searches. If I had those three buttons at the top to switch the filter of the view, that would be fantastic. :)
Hi Joel!
I just checked and it looks like the duplicate payments are indeed fixed! I am so happy!
UPDATE- it looks like some of the bookings from airbnb no longer say deposited ven though the expected date has passed and I have been paid. any ideas?
I have asked many times about how to work with the AIRNB split payouts, but I never really got an answer until now, although it's manual it may work, I will try it and see if it is worth the manual input, and I'll give it a shot.
As far as the line Item pivot and the cleaning fees showing under the Owner Amount even though it is set to go to PM and other expenses not included in the Line Item report, Do you have any ideas on that?
Thank you so much for your response much appreciated!
Sue
It might sound nit-picky, but in Messaging, the selector really should be auto-set to the same type as the last message.
For example: if last message came in on SMS, then SMS should already be selected for next outbound.
Same for channel.
I doubt I am too different from many other users. When I get a message I am anxious to jump in and get it answered, whether desktop or phone. Too many times now I find a guest has sent me a channel message but the selector was set to SMS. Or vis-a-versa.
In 2023 I just don't feel like this is something I should have to track when my priority should be the content of the response.
Thanks for reading/listening.
- Chuck
Oh my gosh, this is life-changing!! How did I miss that this had been released? I've been doing it manually this whole time!
Hi,
Once the Vrbo commission import has been ran: https://www.ownerrez.com/support/articles/vrbo-commission-file-imports
The report: Listing Site Fees should display those for you (as long as they are correctly underneath the fees section of the transaction tab of any particular booking), and it does allow you to group by either month or property. But not both at the same time currently.
~Caleb
Per the comments above it was supposed to be out late last year but no updates although I asked for one a while back.
Trying to figure how to track monthly Vrbo commission fees by property. Any suggestions?
I agree as well. I talked to a few VRBO hosts and the Affirm payment option is very important to them. The VRBO PM integration rep also just told me this morning that Affirm accounts for over 30% of their payment options.
In fact if you filter for “Pay Later With Affirm” you’ll notice that over 85% of the properties have this option so our properties would end up being filtered out.
For an expensive rental this is a payment option for many people.
Is there any way to impute certain surcharges into the nightly rate? Kind of like Airbnb is doing?
Because multiple line items of surcharges is a turn-off for guests and many platforms are trying to reduce the line items for extra fees. Yet we still need to charge for some services to cover some costs without necessarily showing the guests every single fee separately (I.e. accidental damage protection and other miscellaneous items surcharges)….
Surcharges are currently broken out as separate line items… The guests don’t really care if it’s classified as “rent” or “surcharge”. What they care about is the line item…. And I was thinking of having the option of imputing the fee into the “rent” line item without breaking it out into a separate line item….
I use the split payout rule ability in Airbnb, Since the sync was turned on, it now doubles all Airbnb payments, it shows one payment and then two others with the amount of the split payout that equals the total. This means I have to delete all the duplicates before running any reports.
Hi BlueSky,
The problem with duplicate payments created from Split payout was resolved in the patch on Sep 6. If you are still seeing new bookings arriving after that date with incorrect payments, please write into support and we will take a look.
OR also does not have the ability to track the split payout rule which also gives the owner a percentage of the cleaning fee and I have to bill him for the balance at the end of the month. (We do this so we both get a payment immediately from Airbnb, instead of waiting til the end of month)
So statements and the line Item pivot report are incorrect. I can't use the statements at all and the line item pivot report puts the cleaning fee in the owner amount even though I have it set to all go to the PM, it also does not account for the cleaning fee amount I already received. It also does not include any other expenses so that is another report that has to be done and then I have to edit everything in Excel every month.
This is all time-consuming every month and now I have to also delete duplicates. For OR's accounting to be correct I need to be able to track the split payouts for Owner and PM and until then be able to turn off the sync and use channel bridge instead, it worked fine and did not duplicate the payments. So the line Item pivot report isn't working for me or the statements. it's getting very frustrating and I may drop the PM feature altogether since I really can't use it. I really do not want to have to continue doing double the work every month.
Support was made aware a while ago and I was told to put this in as a feature request.
Have you tried using the "Direct Remittance" input on a booking (see screenshot)? While it is currently a manual process to specify how much of the total payment was remitted to the owner directly, the owner statements and reports will use the value if supplied to accurately calculate how much is remaining to be paid to the owner (or billed to the owner if over paid).
I typically look at what reviews a prospective guest has left for other properties in an effort to know what I'm in for.
Uses:
I'd like ownerrez to simplify this process. Clearly provide the reviews a guest has left.
I currently:
This would be great! I currently pay my payment processor every time a deposit is collected/returned even though there's no net gain. This adds up if you have a lot of short term stays. I'd be happy to waive the deposit for guests w/ good track record.
No, this doesn't work for me or anyone who takes a "reservation hold". The problem is that the "rules" of the booking and the "rules" of my agreement can't match up. If a guest is booking in July of 2023 for a stay in May of 2024, I only require a $500 deposit to hold the reservation. 1/2 the balance is due December 1st 2023 and the balance is due 30/60 days before their stay in 2024. There is currently no way to automate this process.
My agreement says $500 up front, 1/2 on Dec 1 and 1/2 on April 1.
OwnerRez either says 1/2 up front and 1/2 on April 1or
$500 up front and the balance on April 1.
Neither of these align with the actual payment structure and I don't want to send an email to a guest to explain why they don't align and which one is actually correct....and that they should ignore one of them and rely on me to update it after they book.
I truly need multiple payments with multiple due dates and multiple amounts / percentages. I hope someday OR is able to provide this.
It is easier to change RA maybe? Also, it actually does not matter how much you take upfront - can be a fixed amount like $500, or a percentage like 30%. The flow is still the same. I used to have a fixed amount upfront too and it worked. I thought about 3 payment schedules before but did not see any real benefit to it since I can give a payment link to guests and they can pay every week if they so desire, as little or as much as they want.
I agree that the "custom" payments option could use some upgrades, especially as CC fees become more of an issue and Venmo/Zelle and the like become more common. I'm far less concerned about "uploading proof" as I am just being notified that a guest has chosen to pay that way. Right now a guest can book using the custom option and I have no idea how they are paying. Are they sending me Venmo? Zelle? Paypal? It would be really helpful if OR listed out the actual custom options and provided a selection for the guest to pick one instead of just "Custom instructions" Once chosen, the instructions for that payment type could be displayed - even better if a QR code could be included to make it even easier for guests. Then when the booking was completed OR would have a record of which payment type they had chosen.
No, this doesn't work for me or anyone who takes a "reservation hold". The problem is that the "rules" of the booking and the "rules" of my agreement can't match up. If a guest is booking in July of 2023 for a stay in May of 2024, I only require a $500 deposit to hold the reservation. 1/2 the balance is due December 1st 2023 and the balance is due 30/60 days before their stay in 2024. There is currently no way to automate this process.
My agreement says $500 up front, 1/2 on Dec 1 and 1/2 on April 1.
OwnerRez either says 1/2 up front and 1/2 on April 1
or
$500 up front and the balance on April 1.
Neither of these align with the actual payment structure and I don't want to send an email to a guest to explain why they don't align and which one is actually correct....and that they should ignore one of them and rely on me to update it after they book.
I truly need multiple payments with multiple due dates and multiple amounts / percentages. I hope someday OR is able to provide this.
Hi Mike,
While we don't have a guest-facing app in OwnerRez itself, I believe some of our Guest Communication integration partners may have what you're looking for.
You can explore those available integrations here - https://www.ownerrez.com/integrations#GuestCommunication
Currently the Owner Statement has an option to show Gross Income (which includes taxes) and the taxes themselves, but not "Taxable Income". The Taxable Income figure is used by many tax jurisdictions to determine the amount of tax owed. Currently, owners have to manually calculate this value by subtracting city/state taxes from the Gross Income figure on their owner statements. It would be extremely beneficial to have the Taxable Income as a field choice available in the Statement View. Please consider adding it.
Ability to account for Airbnb Split payout rule in OR and the ability to turn off Airbnb Sync until then and go back to using Channel Bridge until there is a fix.
I use the split payout rule ability in Airbnb, Since the sync was turned on, it now doubles all Airbnb payments, it shows one payment and then two others with the amount of the split payout that equals the total. This means I have to delete all the duplicates before running any reports.
OR also does not have the ability to track the split payout rule which also gives the owner a percentage of the cleaning fee and I have to bill him for the balance at the end of the month. (We do this so we both get a payment immediately from Airbnb, instead of waiting til the end of month)
So statements and the line Item pivot report are incorrect. I can't use the statements at all and the line item pivot report puts the cleaning fee in the owner amount even though I have it set to all go to the PM, it also does not account for the cleaning fee amount I already received. It also does not include any other expenses so that is another report that has to be done and then I have to edit everything in Excel every month.
This is all time-consuming every month and now I have to also delete duplicates. For OR's accounting to be correct I need to be able to track the split payouts for Owner and PM and until then be able to turn off the sync and use channel bridge instead, it worked fine and did not duplicate the payments. So the line Item pivot report isn't working for me or the statements. it's getting very frustrating and I may drop the PM feature altogether since I really can't use it. I really do not want to have to continue doing double the work every month.
Support was made aware a while ago and I was told to put this in as a feature request.
Sometimes I don't get email notifications right away, and sometimes it can be hours later, is this going to help speed that up?
I think this is a great idea, my guests hate having to go through their emails for all the information.
I would like to get list of all the guest names specified by the primary renter and also listed in the renters agreement. This can be easily done by adding a custom field say "BXGUESTS" and selecting a rich text format (which allows users to specify list of all the guest names).
However, there is still one issue. This process does not cross validate that the list of guest names provided by the primary renter matches the number of guests (adults + children) specified in the booking. I have additional daily fee per guest beyond 4+, so it is important for me to get the correct list of names.
I would like a mechanism for the system to cross validate this and either prompt the primary renter to provide missing guest names if it is less than the # specified in booking or prompt for adding/updating the number of guests specified in the booking.
I will also write in! I’ll look for where to send in comments. You should do a social media post in the group to get more people to write in.
Hello
I was wondering if there is any work at all with this revenue management group IDeaS. They are getting more and more popular in the hotel industry and the AI for their pricing strategy is pretty on-point and successful.
Would be great to see them partner with OR...
Over time a lot of custom field definitions have accumulated (some were initially created for the functionalities that OR now covers natively). Is there a way to clean them up or at least indicate whether they are used by any templates or not.
The same for custom sources (which became obsolete but cannot be deleted) and files.
Thanks
Joined OwnerRez a few months ago and love the advanced functionality relative to our previous platform! Mostly finished with setting up all automated messaging/triggers but just need to get the Schlage locks integrated with OwnerRez! I really don't want to set up third party software when it is supposed to be rolling out any day. OwnerRez, is there any update as to when this will be available? If it will be a few months I'll work towards getting Jervis or other software set up. If we are talking a week or two I'll wait. Thanks in advance for your reply!
I saw that there was plans for an app that guest download for checkin info, codes, property and suggestion info down the road a couple years ago, Any progress? If not can I get a list of these type of apps that OR integrates with? I am on vacation in Florida and the management co. Uses hospitality which is pretty user friendly.
On the Booking Name Crosscheck, add a filter that will only show rows where the Guest Name does not match one of the Related Names. This will make it easier for owners to find the exceptions that need further investigation.
Guesty has a feature that enables an auto-response to booking inquiries on the Airbnb messaging platform if I haven't manually responded within 30 minutes. It sends them a custom message as well as pre-approves them for booking.
This enables you to keep a high response score in case you're not able to manually respond to the potential guest.
This should be a very simple feature to add into the OwnerRez options.
Right now, the only thing you can do is an auto-responder email, which is not helpful to this need.
In a release that went out this week, the SMS alerts (the emails that OwnerRez sends you saying "SMS received") now use a different sending lane to go out immediately.
We created an immediate sending lane for several important "has to be right now" message types, and "SMS received" received is one of those. Another example is the 2FA auth code when you first log in - that too uses the immediate sending lane.
All email alerts, whether queued or sent immediately, still use the same logging and sending infrastructure. The change was just in how some are sent.
I know this feature request topic is about something else, but I wanted to jump in here and mention it because of the chat that Chris L. and I had earlier where he mentioned sending delays.
The Bookings page has undergone adjustments recently, I inquired with the Help Team and they confirmed the changes. My issue is that my Default List view used to include today's date and on with only Pending and Confirmed bookings, but now it includes all bookings, even Cancelled. When I go into the filter, all 3 boxes are unchecked in that section so it just shows all of them. I would like to request a change to this situation that would either allow me to set/change the Default Criteria on my end or put it back to only include the Pending and Confirmed bookings. I like that it has from this date on as that is the most relevant setting and is used way more often.
It's definitely helpful that the system remembers the criteria I input as long as I'm logged in, but it is annoying that it defaults to include Cancelled bookings whenever I sign out. I have to go in and update it each time as I usually have no use in viewing the Cancelled bookings on a regular basis.
Thank you for your consideration!
