Feature Requests

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Now it seems that NOT being listed with pricing on a Google map is a distinct DISADVANTAGE. I would upvote this feature request. It is required to compete in the 2023 market today.

Add me when you are connecting, we can be part of your beta test.

Please may I be added to the list too, really appreciated.

Did you know that Denver is the smallest city in the country with 5 major professional sports teams - Denver Broncos football, Denver Nuggets basketball, Colorado Rockies baseball, Colorado Avalanche hockey and Colorado Rapids soccer?   

Well, I was setting up my hosted website and it is dissappointing to see that you do not have "sports Venue" as a type.  Can OwnerRez put an "other Venue" Option or "Attraction Venue" or heck even call it, "Event Venue" or "Social Venue" but currently I have no way of listing these key places for those visiting Denver. 

You put alot in terms of transportation, but how about giving us, "Attraction" or just "Other" :(. 

WAIT, I just realized, it doesn't even show up on the actual website, :(

SO WHAT TO VOTE FOR:

1. Include Nearby Places & Activities on the Hosted Website
2. Allow for more "Type" Options or create an "OTHER" option to cover things like sports venues and others not covered under the current options.

Thanks!  :)

I've had this setup for a while now but with no priority set and having it go for all listing sites and my template had the header & footer on.  I have yet to see it go out to any of my ABB or VRBO inquiries.

I've changed the trigger settings to be in line with your settings and deactivated the footer on the template as well as set it to send me a copy.  Will see if that works.

I’ve been trying to figure this out so I can send autoresponses on Airbnb inquiries overnight while I sleep, but I don’t see an option to choose my own email template when I go to set it up (see photo). Do I just edit the ‘send answer with quote to guest’ template and use that? But I shouldn’t be emailing them a quote at this point, I should be directing them to book on Airbnb. There is a system template that instructs guests to book on the channel, but it won’t show up as an option for me to choose in my autoresponder. 

How did you get your AVAILGEN message to show up as a template option in your autoresponder? It could just be me, but I find system messages extremely confusing. 

This has been an ongoing request. We need to have this report STAT. I know many of us would love this and are hoping to have some light shed on this very topic. Any updates from ORZ?

If OwnerRez can work with Seam.co then all of our lock problems are solved.

This is actively being looked into along with Yonomi.

Hey Jason, we are actually looking into this and have had conversations with the Seam team.

Couple questions for you if you have a sec...

1) What was the cost per door/listing for you to use RBOY apps? We know they are shutting down and I'm wondering what pricing model you were used to over there.

2) What is Seam charging you directly with what you are directly with them right now?

3) You mentioned Samsung. I assume you are referring to the ST hub and not actual door locks. What locks do you have?

There are costs to supporting some of these things, but they vary based on direct vs. SDK. We would likely have to charge something, and are reviewing all the options. The goal is to bring the major brands (Schlage, August, Yale) directly into OwnerRez as direct integration, if it's possible to do that easily and cheaply. We'd like to relieve the cost pressure for users while supporting a better integration, not adding to the burden.

I think that guests would use a review widget in the link group under each individual property where there is currently "photos", "details", and "inquire".  I think it would help get more bookings to have "reviews" there also so the potential guests do not have to navigate back to the top of the page. I think it should show on mobile devices and laptops/computers. 

If OwnerRez can work with Seam.co then all of our lock problems are solved.

Check out http://seam.co ..  they are  an API company that has pre-drafted API's for almost all lock vendors.

This would help us integrate Samsung, and dozen of other locks.

OwnerRez would just attach to their pre-configured API's using a standard format, and Seam does everything in the background.

With RBOY locks going out of business I built some of my own access via the dashboard into Seam, but would prefer it to be fully integrated with OwnerRez.

This is the technology vendor that Hospitable and EnsoConnect are also using.

I am not affiliated with them, however they just saved the day for our RBOY integration when Samsung shut them down.

I too would like to know when this feature is being implemented. We signed up in Oct after speaking with a Sales Rep that said it was in the works. However they could not give a date of when the feature would be available.  I believe in the New Owner Rez Pricing Blog you shared the roadmap for 2023 and said that unified box would be coming later in 2023.  Are we talking Q2, Q3 or Q4.

In the meantime if we want to be able to keep all conversations in OwnerRez for archival purposes, what type of workarounds are available. Would we just use the notes field in the booking section to track replies?

Dee Word

Checking in for an update on this...we're now into 2023.  Just joined OR a few weeks ago and had incorrectly assumed there would be a unified inbox.  Surprise surprise!  It seems like every other possible PMS out there offers a unified inbox as that's such a basic feature, I didn't even think to check for that as a feature cause it seemed so obvious to me (especially coming from Hospitable, where they're all about the messaging). 

Any update from OR?

We would also like to be included. Thank you! This could be a game changer in our area. 

Count me in as a beta tester 

Make a payment link in stripe and it has an affirm payment option

Can you provide more details about what you found?

Assume you were asking me, since I think I was the only one to mention it upthread.

I think it has promise, but it wasn't the right product for me. Their implementation of door lock control was the biggest obstacle--they only support Z-Wave hubs, and I've invested about equally in Z-Wave+Schlage Connect and Schlage Encode, and they were not able to support the Encode. As well, I think I overestimated the amount of integration between the various components, and there was a lot more manual programming required (e.g. from the initial presentation, I thought that my cleaning company owner would be able to assign which of her cleaners would be cleaning the property that day and then the system would automatically program a code for that cleaner into the door lock that only works for the duration of the cleaning window, but AFAICT, not only does the system really not work that way, but I actually had to manually put my cleaner's code in each individual door (whereas with Remotelock, I can easily create a group called "Cleaning Company X" and add all the properties that cleaner cleans and the code automatically gets propagated to all the doors). The control panel was also a bit clunky (very Web 1.0-ish, like OR itself :P, instead of clean and Web 2.0ish like Breezeway appears to be).

Between the clunkiness and the prospect of having to drop $1K just to re-outfit all my properties with compatible door locks, I bailed and decided to stick with RemoteLock+TouchStay and then add Breezeway to help manage cleanings/maintenance. (I'm in the process of getting set up with Breezeway now.) I do lose the other bits of smart home automation (I don't really have any other smart home devices anyway) and integrated thermostat control, but I'm not sure that would have worked as seamlessly as I'd expected anyway.

Any update on the development status?

Would we be able to add the ability to scroll through the first 3-5 pictures in the widgets?

eg.

I would like to have the length of the review increased beyond 250 characters. The 250-character limit is not a limitation imposed by ABB. I currently have reviews in the 380 to 500 character length. For me at least, trying to fit a review into the 250 limit seems to make them a bit cold and impersonal.

Yes you can use a software platform called StayFi to collect all guest emails. They have a new integration with OR. 

How was your demo with BeHome247?

Currently, the "trigger events" list is limited, primarily related to the time of booking or edits are made to the booking. However, at the bottom of the list is an option for triggering at the time the Renter Agreement is signed.

Security Deposit reservation is not an option there (at this time), however you can set that based on timing. Security Deposits will run their holds at around 3:30AM on whatever day you have it set to, so you could always run a trigger for 8-10AM on the day it's scheduled (## days before arrival) with the requirements of Security Deposit Reserved and Renter Agreement signed. You could also set a second trigger with a notification to you at that time if those two are not yet met, so you can address the issue with your guest.

Is there a way to collect ALL of the guests emails that will be staying in our property, instead of only the guest the books? Airbnb has a way of doing this but they code their emails so that we can't contact guests off platform. It would be so nice to have all of the emails for each guest. I just recently found a group that has stayed with us more than 5 times, but someone different booked each time so I didn't have them in my data as "Repeat Guests". Thank You 

Also, a Loyalty Program would be amazing. I'm currently looking for easy ways to document my repeat and VIP guests so that they may earn rewards.

I probably would.  I had guests try to maintain the temperature to 65 F in the middle of Arizona summer (100 F+).  I don't care who you are or what your comfort level is, the only thing such behavior does is destroy the AC unit and rack up the electricity bill!  (You can't vacation in a completely different climate than you are used to and expect to live according to your environment back home).

The point of this is, while the Ecobee API has the ability to query and set things such as temp limits, IFTTT has not developed on very many meaningful (to me) commands.  So, I either need to learn how to write software to interface via various API (I'm interested!) or find someone else who will do it for me.

I found away to do this in stripe as a payment link only

We've looked into some of these, and while we always want to keep an open mind, we weren't impressed by the value-add - the costs seemed to be excessive, as well as certain technical aspects that would add challenges and complexities to the normal flow of handling bookings.

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/buy-now-pay-later-options-such-and-paypal-or-other-payment-option-integration-solutions)]