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How about for Signal as well, which is far more reliable for privacy and has more privacy features than WhatsApp?
There is a trigger for Travel Insurance Purchased, Available, and Not Available, but not for Not Purchased.
Adding the latter will allow me to send a message to only my guests who don't purchase the insurance a Cancellation Policy/Travel Insurance reminder when they book.
I suspected that might be an issue. I guess first step is to ask them to add it and see if they can do that in the next year?
Ah, so many spam inquiries on Vrbo (my office will mail you a check.) It would be nice to be able to mark as spam, but thus far it is not supported via the API.
Hi Serg,
I wanted to jump in here and provide a potential alternative option in the meantime. Have you considered setting up third party alerts for your cleaners yet?
https://www.ownerrez.com/support/articles/third-party-communications-options#third-party-alerts
This option would generally provide the number of guests visiting to the cleaner in the alert, see below for an example of one of those alerts.
Month or year view of your calendar. Scroll down and there is two options: use property color or color by listing site. On the phone, it looks like this:
This can only be done by selecting the "Year" view of your calendar, an it doesn't keep this setting enabled. It toggles off this setting when you refresh the page. I think what most of us are looking for is an option to view our "Month" view of the calendar and easily be able to distinguish which booking sites the bookings are through at a glance. Otherwise you have to hover your cursor over each booking to see this information.
Thank you! I can now see in "Year" View, which is somewhat helpful. You are right, we all would like to see this in monthly view, and/or throught all of the calendar views as a whole.
Go to property, then general, then change calendar color
Yes, this changes ALL of my bookings to the same color... whateve I choose...
Hmmm,
At the bottom of your calendar, switch from "use property color " to "color by listing site"
Hmmm, I dont have this?
Oh nevermind, I now see it in the "Year" View as the other poster commented.
Vrbo has a feature for reporting an inquiry as spam, would be great if we could do that in the inbox in OR (and have it send that response back via the channel it came from). I know not every channel will have this feature, not even sure you can get at it from Vrbo's API, but if you can... would be better than my having to go over to the Vrbo site to report an inquiry as spam.
This can only be done by selecting the "Year" view of your calendar, an it doesn't keep this setting enabled. It toggles off this setting when you refresh the page. I think what most of us are looking for is an option to view our "Month" view of the calendar and easily be able to distinguish which booking sites the bookings are through at a glance. Otherwise you have to hover your cursor over each booking to see this information.
I would also like to have this feature. Since AirBnb is blocking emailing the guests I would like to send a channel message an hour or two after booking advising them to purchase travel insurance.
At the bottom of your calendar, switch from "use property color " to "color by listing site"
Go to property, then general, then change calendar color
There is also another thread on this topic. Currently has 17 votes!
"Listing site calendar colors - Specify each listing site color"
How do you even get different colors. ALL my bookings are the same color? Your would be greatly appreciated.
Voting.
I’d really love it if you could do the currency option as this would immediately boost by bookings again back to the level we had with Lodgify without me needing to call / email those who have generated prices on our site to explain the difference once I convert it to the local currency (which is usually almost always GBP).
Great idea, Heroes. We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings. We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.
PS. For a glimpse at what I mean by stuff coming out around guest experience, notice the new redesigned guest forms: https://www.ownerrez.com/blog/redesigned-guest-travel-insurance-form-multi-select-tool-for-properties-more#guest-form
I am migrating from wordpress to squarespace right now and this is my biggest slow down.
Mai, Here is a video I found to show you how to set it up. https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
The format is configured when you create it. I don’t know if you can change it. Delete it and make a new one as a file and choose required.
Yes, make sure that you made it a "FILE" format and not text. Make it required instead of optional. Good to go.
Hi Erik,
Would you please show how to make it a "FILE" format and not text. And where I can make it required instead of optional.
Because I had a guest who just e signed and did not fill out the other guests' names and not provide his ID either.
I had to send a request again.
Thanks,
Any update on this, as it would be HUGE for many of us!
I think there may be some misunderstanding here. The Airbnb host fee is indeed included in the Booking information, on the Transactions tab, assuming you are using either Channel Bridge or our Airbnb API connection to bring the data in.
However, it is true that, at present, the host fees are not transmitted into QuickBooks.
I just stumbled back on your feature request from a few years ago. I recently submitted one for the same reason. It is frustrating and time-consuming to have to export and manually manipulate a spreadsheet to see figures that should and could be readily available in a report.
https://www.ownerrez.com/forums/requests/tax-reports-show-in-period-taxable-charges-tax-amounts
This has not been released even though at the time of this writing it states it is.
We are looking for the Host Fee ($ - XX.XX) to be part of the invoice as the major platforms show it.
Example:
Accommodation Fare: $1,000.00
Cleaning Fee: $ 150.00
Host Fee: $ -50.00
Total: $1,100.00 (Payout)
In this way we can track the revenue and expense part for the booking with the correct COA.
Or attached to the Notes field? Triggers and Alerts are for all properties and not customizable for one booking only. Good for "send welcome letter with directions 3 days prior to arrival" but not so good for one particular booking that you need to buy groceries or flowers or whatever for (items out of the norm), or even just a note to self to do something linked to that one particular booking. Would be very helpful please. Thank you.
Hi Jason,
It looks like you may not be using a direct lock integration, this typically means it's not managed by OwnerRez and instead is managed by a third party.
I'd recommend reaching out to them with any questions you may have via the following email: support@jervis.systems
~Caleb
Yes, make sure that you made it a "FILE" format and not text. Make it required instead of optional. Good to go.
