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There is not a way to do so with the current inbox but as we overhaul the inbox we'll keep things like this in mind. We'll leave this as a feature request to garner the level of interest.
Please allow users to memorize/save report filters. It would save so much time and so many clicks over time, not having to repeatedly re-create frequently used reports. Thank you!
Yes, since the recent release of our Vrbo messaging integration, you are able to send messages via the Vrbo API directly, including attachments, rather than relying on email.
This was asked in 2016--have there been any developments to add pdf's to replies to Vrbo inquiries? I can upload the file directly on Vrbo and attach it to an answer, but It would be so much better to do it within OR. I know I can change the pdf to a Jpeg, but I'd prefer pdf if possible. Thx.
With respect to the cleaners, we show the late checkout time on the cleaning report, so this is not an issue for us. The issue we have is if a guest books a late checkout, say 6PM, we need to remember to manually block off that day, because if we don't, OR allows a new guest to book a stay starting that day with a 4PM check in.....
It would be great if the software recognizes this is a conflict and disallowed or at least created a warning message.....
is Google Vacation Rentals the same as Google My Business?
No. They are entirely separate and unrelated.
Is there a way to export date/time stamps on the messaging in the Inbox? We are trying to evaluate the communication volumes by dates/time in order to improve our communications handling.
Is there a method to set up autoresponders for incoming messages to the Inbox from AirBNB and VRBO? As an example, we would like to schedule our 'office hours" as an autoresponder for messages received between 9pm and 7am Arizona. I know AirBNB has a one-hour response requirement for our Superhost status and I thought I had seen a post about this but could not find it again.
Agreed! I measure my day-to-day success based on ADR and Occupancy rate for the month. ADR would be a critical metric to show on a booking and in the reports.
I would love a feature where guests could opt into our newsletter at the time of booking. I don't want to add guests to our mailing lists without their consent, and currently we get a low response from trying to automate it through our emails. Something similar to how to how the add ons are listed when guests book would be great.
Hi! I am still trying to get acquainted with all the different facets of Google... is Google Vacation Rentals the same as Google My Business? Will it help if I set up a Google account and Google My Business account to be ready for an integration with Google Vacation Rentals and OwnerRez? Thanks!
Often while using a emaill template it happens that you cannot save it as a draft.
You can either send of cancel the action.
If you cancel you have to start all over again.
A “save draft” button next to “send and cancel” comes handy and will allow you to save it and send later when the needed details come available.
Marcos Rosales
Villa Sea Paradise Curacao
We do not currently have multi-language support; however, you can create that Spanish Rental Agreement and send that to the guest via the legal tab on the booking. If you have questions about how to specifically do that, write in to Help@OwnerReservations.com.
Hi Ken. Has Owner Rez set up anything in Spanish? I see that these post are over a year old. I have a renter who is a Spanish speaker that I'm trying to send me lease agreement to, but I only see the English version, is there a way for me to send a Spanish copy, or can I manually enter a Google translated version to send to her?
Does anyone know if we will need to have a minimum number of properties to integrate to Google Vacation Rentals? And if so, how many?
Hello Kaye - we double-checked with Google and no minimum number of properties is required. If that changes, we'll let our users know.
When this goes live, will we be able to see what information Google is demanding about our customers and if it's for just people who book through them or for all customers (like they do with car manufacturers)? I'd like to make an informed decision on IF I'll connect with this partner. With Google, the phrase "if you're not the customer, you're the product" has never been more true.
Hello - Google's documentation does not say anything about extra tracking and our own research shows that there is no additional tracking beyond what you see with any other Google product. In our testing so far, we used some Tor-based anonymous searching to also test it and found that it worked fine after agreeing to some basic cookies.
[This topic has been closed as a duplicate of another topic (WebApp Notifications on Apple/Android)]
[Another topic was closed as a duplicate of this topic (Push notifications for inquiries/booking requests on OR's PWA website and normal website)]
Yes please!!! I want to send discount codes to guests who leave reviews, and it would be amazing if this could be a triggered event!
Owner Rez,
With the integration of VRBO's native messaging, in addition to Air B&B's integration, I would love to see the Progressive Web App ("PWA") version of the website, as well as the normal website, offer push notifications on new messages/inquiries/booking requests/etc. I was not able to find anything along those lines within Owner Rez. With push notifications, it would allow me to potentially remove the VRBO and Air B&B applications from my phone.
Thank you,
Ryan/VCVR
There is not, but, our website is mobile-responsive. So you can browse it just fine in your smartphone, and it'll work for most functions.
We are currently in the middle of a long-term project to improve the mobile appearance of our screens and forms, so that will all only get better over time. As it is, they're still functional.
Was wondering if there was a project in the works for an OwnerRez App. I am a property manager and one of my clients was asking for it so he can look at his bookings with ease instead of going to the website.
If there is one, can you let me know.
Thank you!
[This topic has been closed as a duplicate of another topic (Abandoned Booking Tracking/Recovery/Response)]
[Another topic was closed as a duplicate of this topic (Abandoned bucket)]
Have the same question , is it possible to also send auto message to user: " Don't miss out" and link button "Finish booking"
Thanks for the suggestion, SBF! There is a lot more coming on this, as well as future designs for unifying inquiries and email into our inbox as well.
Just wanted to point out that when you drill in, the message thread/editor does show a property most of the time because of the inquiry, quote or booking that is shown in the sidebar. Most of the time, the message thread from Vrbo occupancies an inquiry, so that initial inquiry will be shown in the sidebar. And the inquiry shows the property name. See here where it shows "at Blue Heaven". Blue Heaven is the property.
You will want to be aware of the limitations on channels & pet fees:
Airbnb will only pass through a pet fee per stay, not per pet, not per night. Airbnb will roll that pet fee into the base rent rate, you won't see a line item.
Airbnb also has only recently added the pet as part of the guest count, when booking. Guest's who are accustomed to previously being unable to add their pet as a guest may not realize they need to scroll down and add their pet there. We are advising hosts to ask guests if they plan to bring a pet as many guests are not trying to hide the fact, they simply don't realize they can add it.
Airbnb has recently added the option for you to limit the maximum number of pets: within your Airbnb listing site, under policies & rules, you can set your maximum per listing.
You will also want to specify your exact pet charge and how you will collect it in your house rules for both Airbnb & Vrbo. For Airbnb you'll want to specify that the first pet's fee is being included in rent, then you will collect any additional pet fees via the resolution center or via the credit card you collect for your security deposit, with the agreement of the guest.
Here is the link to where you'd see your pet surcharge: https://app.ownerrez.com/settings/surcharges/
And our article for ABB pet fees: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#pet-fees
You should review your house rules on the API settings for Airbnb & Vrbo:
https://app.ownerrez.com/settings/channels
Be sure to include your pet fee info there.
https://app.ownerrez.com/settings/channels
You will want to be aware of the limitations on channels & pet fees:
Airbnb will only pass through a pet fee per stay, not per pet, not per night. Airbnb will roll that pet fee into the base rent rate, you won't see a line item.
Airbnb also has only recently added the pet as part of the guest count, when booking. Guest's who are accustomed to previously being unable to add their pet as a guest may not realize they need to scroll down and add their pet there. We are advising hosts to ask guests if they plan to bring a pet as many guests are not trying to hide the fact, they simply don't realize they can add it.
Airbnb has recently added the option for you to limit the maximum number of pets: within your Airbnb listing site, under policies & rules, you can set your maximum per listing.
You will also want to specify your exact pet charge and how you will collect it in your house rules for both Airbnb & Vrbo. For Airbnb you'll want to specify that the first pet's fee is being included in rent, then you will collect any additional pet fees via the resolution center or via the credit card you collect for your security deposit, with the agreement of the guest.
Here is the link to where you'd see your pet surcharge: https://app.ownerrez.com/settings/surcharges/
And our article for ABB pet fees: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#pet-fees
You should review your house rules on the API settings for Airbnb & Vrbo:
https://app.ownerrez.com/settings/channels
Be sure to include your pet fee info there.
https://app.ownerrez.com/settings/channels
Vrbo only includes the option to charge for "pets" with no option to enumerate how many pets. You would want to include, in your house rules, if you charge per pet and would have to manually adjust the booking charges and collect that additional payment due
I came here to look for this answer myself!!!
HI All
I read through the forum and did not find this suggestion. Please forgive me if I missed. We have a per pet, per night fee. This does not work with Airbnb. I think that the percentage of rent feature would come very close. The problem is that with this feature, you lose the multiplier, Can you add the pet multiplier function to the percentage of rent feature?
Jerry
