Feature Requests

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Hello

In my area the city tax is calculated as a fixed amount by person by night, adults only , anyone below 18y old is exempt.

Is it possible to update your city tax form to allow for the tax to be calculated only on adults ?

Thanks

For direct bookings, it would be useful to allow direct bookings for stays within a certain timeframe and inquiries further out. This allows guests to direct book dates where we are confident on pricing.

Unfortunately, at present it is not, though this is planned for the future.

BlueMtn -Thanks. Yes, this works. I did set it up to also send to Dbl blind so not sure what difference if any, it makes. Right now I only have it for VRBO but will add ABB once I'm sure all is working correctly.

Again, THANKS

We've looked into some of these, and while we always want to keep an open mind, we weren't impressed by the value-add - the costs seemed to be excessive, as well as certain technical aspects that would add challenges and complexities to the normal flow of handling bookings.

Hello!

I was looking to create a trigger that executes a check-in details message only AFTER a Security Deposit is RESERVED, and Rental Agreement is Signed.

It seems as though i’m only able to do this with the scheduled time setting but that’s wildly inconvenient. I will need to set a trigger for each minute of the check-in day.

For example, a guest booked the property at 5pmbut my trigger is set for 12pm on the day of check-in. The message will not send and requires manually intervention. Or I set an hourly scheduled time for EACH hour but the guest wants to check-in immediately….

Please let me know if you have any suggestions or if this can be made as an improvement to the software?

Unfortunately, we've never managed to find anyone at Booking.com to have the direct relationship with us that we have with several other channels, so, I'm afraid there's no way to do that.  Hopefully someday!

And, we have not received any new documentation from Booking.com as to these changes, so we aren't able to do much about them yet.  We're watching out for it though.

Is it possible to run a custom report? I would like to be able to check off the items that I want included in the report. 

I get your concern. The answer...

Don't implement this suggestion into the current trigger.

Create a whole new trigger option (Trigger Date?) for dates. Specific dates, day of week etc.

Should be very easy to do IF you separate this from the bookings.

We cannot begin development until Vrbo provides documentation about what their interface will be, which AFAIK has not yet occurred.  So basically, your second guess is correct, except that we are in the beta program so would likely be able to begin before they're completely finished, which will speed things up.

Buy now pay later options such and Paypal or other payment option integration solutions

Buy Now, Pay Later | Pay in 4 or Pay Monthly Options | PayPal US

Affirm, klarna etc. 

Hi Alan, you can setup Nest to auto go to eco mode in away setting.  We use it at our properties and the temp automatically reverts when the house does not detect motion for a period of time. 

Hey Jami, thanks for checking in on it. We have considered direct integration with lock brands, but traditionally we've integrated with third parties that do many locks at once to give customers more choice and flexibility.  This past summer, we announced a new partnership with Jervis that handles Schlage locks along with Yale, August, and other major brands.  Have you looked at Jervis and their cost structure?  Curious what the downsides are there.  We may end up doing direct Schlage at some point because of the overwhelming outcry for it - believe me, the response is noted!  Thanks for your votes and feedback.

Jervis does look interesting because I would also like to automate other things like turn on the heat a couple of hours before check-in time.  (And turn it off after checkout.)  I normally manually do this with my nest app (unless I forget) and it looks like this Jervis also integrates with Nest.   Is this level of integration possible?  Would I be able to do this on their PMS pricing plan?

1. I don't remember why this option has been selected, but this works for vrbo. 

2. My last Airbnb booking was some 400+ days ago, so I did not bother to set it up. But I do not see why it would not work if you also specify Airbnb. 

3. Do you mean inquiryspot addy? Yes. But that is relevant to receiving an inquiry. Replying to it isn't related to that addy (I think). 

Hello! 

Booking.com recently made some changes to the platform to attract more hosts willing to list their property on the site.  Is it possible update the API integration instructions as to whether Booking.com will be collecting taxes on the hosts' behalf and how to view the CVV code for credit card processing?  According to the booking.com partner guide, the CVV code can only be viewed 3 times on the website under the guest reservation for security purposes.  It will not be automatically sent to Ownerrez for payment processing  even after sending the request to booking.com.  With this, how will ownerrez be able to automatically charge guests for the booking?  

 

Do you think Ownerrez would be able to invite someone from Booking.com to go over an integration demo in the near future?

Thanks!

Carol

Are you already integrating with staging endpoints and they'll be ready for production sometime soon? Or did you mean that OR will begin working on the integration sometime in 2023 after Vrbo exposes messaging endpoints?

When I passed this over to the engineers, they came back with a truly out-there interim suggestion...

Add a unicode emoji to the surcharge description.  It will be meaningless to the guest, but would mean something to you.

For example, you could use things like moon cycles of unicode to indicate percentages:
 
🌑 🌒 🌓 etc

OK, I guess? You can create any field in Hospitable, which we still use for auto reviews and initial inquiry responses. Not sure why that would be so much riskier than doing/allowing similar. I think I understand the concern for some, if not most, of the property/financial fields but not the custom fields I would create.

We'd like to add more add-ons for our guests via the surcharge function, but unfortunately, we don't see an easy way to run a report or get an alert when the purchase is made.  We can do a line item pivot report, but it's a bit tedious to dig through.  Do you have any plans in the near future for a notification system for surcharges? Or perhaps a dedicated report for surcharges that we could run once a week or every morning before our guests start arriving, for example?  Thanks for considering!

As Ken stated, we explicitly restricted the fields that could be used in automatic reviews due to the inability to correct them once submitted.

However, I can see how some custom fields such as those on a property might be less risky than those on a booking. We'll keep this feature request open and revisit if there is enough interest.

Because reviews can be transmitted to listing channels automatically (e.g. Vrbo), and cannot be edited once submitted, we have decided it is simply too risky to allow the use of custom field codes in automatic reviews.

I have a situation where I would like to add an internally visible note to multiple surcharges that look the same to the guest but are different use cases internally such as a different commission percentage or things like that.  

Or have the title we see in OR be internal vs what the guest sees. 

Would like to have more fields to insert in the auto reviews. For me, they could all be the custom property fields.

For example - We have properties on an island and in a city. Therefore, I have a custom field called qualifier for "on" or "in". This makes the grammar correct when I mention propertyname in city or on island.

Happy to test.

BlueMtn - A couple of questions.

1 - You say Dbl Blind has to be active but the screen capture shows none.

2 - Do you only send to VRBO and not ABB for some reason?

3 - Did you add the OR created unique email addy to your VRBO listings

 

Would be nice to be able to move to the Previous or Next Booking for a specific property when in the details of any one particular booking.

The requested option is what Airbnb does.  If a guest blocks my calendar for a month during my peak season, but books it a year out, that would be 10 months my calendar is blocked in my expense if I had the typical "60 days before stay" cancellation option, which would be quite detrimental to the host.

 

The cancelation policy needs the option "X days after booking is made" in addition to "Y days before stay".

I use multiple cleaners. If they have portal access, I’d like to be able to assign a specific cleaner to a specific booking so I can keep track of who is cleaning that day

Triggered emails are limited to a maximum of thirty days after departure. You do have the option to send a message about leaving a review or a future return booking, as long as you schedule it less than 30 days out.

 

Unfortunately, we've asked many times, and Expedia is not accepting new API connections.  This is because they are the same company as Vrbo, which we have a thorough API integration with, and they are trying to move all their different brands onto one unified API.  When this occurs, then we'll have an API connection to Expedia just as with Vrbo, but, they've been working towards this for years and there's no telling when or if it will be complete.