Feature Requests

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[This topic has been closed as a duplicate of another topic (Support Initials within the rental agreement form)]

[Another topic was closed as a duplicate of this topic (Fix Custom Fields to allow requiring guests to type in their initials in Legal Agreements only)]

This a feature request for Turno and OwnerRez. The ability to configure OwnerRez automatic 5-star reviews based on data from Turno projects.

For ex. my cleaners rate the condition of the property after each guest checkout through Turno Checklists. I would like to use that data from my cleaners/Turno to automate the 5-star guest reviews from OwnerRez. 

Could be a simple rating scale of 1-5, anything less than a 5 from Turno, then the automatic 5-star review is skipped.  

I need to have guests enter their initials by specific clauses of the Legal Agreement in large part to get them to actually read those clauses.

Having them simply type their initials one time on the Quote Acceptance form in order for them to be automatically populated where I've entered the custom field for them in the Legal Agreement doesn't accomplish this, and it creates confusion for the guest. 

There are other types of entries needed to be entered by the guest on the Legal Agreements but not the Quote Acceptance form

Please fix this so that I can opt to have the field code not appear on the Quote Acceptance form and so that the guest has to manually type in the required response in the respective locations in the Legal Agreement.

In a future release, could you make the columns in the booking detail report export a bit more 'human readable'?  For example, nights, adults, children and pets (I assume that's what P is?) are just single letters.  For those who do external reporting or just download the reports, a single-letter column name seems like a suboptimal naming convention.

Certainly not a high priority, but it would save some data transformation steps for those of us using the data outside of OR.

Support for multiple email addresses for owners has been released:

https://www.ownerrez.com/support/articles/property-management-common-issues-questions#multiple-owners

This enhancement would be good. Also just found out that I can't schedule emails for a block.  I have owners who block but I still need to prep for arrival.  Please remove this restriction (functionality is already there but if you try to actually schedule something gives a warning).  

Hello,

The inquiry triggers work great and I'm loving them.  However, when a booking request comes in there is no trigger to send the message in the system and the inquiry triggers do not send.  Is there a way to enable the autoresponder functionality for booking requests as well?

Thanks,

Ryan

Hey thanks, Ken, for explaining all this to us. We understand that OwnerRez has nothing to do with it. I think you're just hearing our respective frustrations with Vrbo/Expedia about it.

Yes, and neither is the "Welcome to Las Vegas" sign.  Vrbo doesn't make any attempt to actually read the text or follow any links and suss out if they're a TOS violation or not - it simply disallows text entirely.

Is there anything in the works to allow API rate adjustments by a dollar amount or percentage? 

Percentage is all that is available now.

Sloanish reach out to EZLO sales.  I had been working with Kevin Hansen and they had built out a prelim solution for OwnerRez until competing priorities delayed work.  They may ne at a place where they could pick this up again.

On a side note here OwnerRez is doing their own work in the door lock space.  If you have not tried Hubitat I might suggest you get a Hubitat controller and learn a bit about how they work as they have become our solution for locks and we still have zwave.  Very similar to your EZLO but not as friendly UI.  I'm not sure if Hubitat is a released product yet for OwnerRez.  (Blog post on Oct 23 2023 mentions Schlage and the Igloohome and Hubitat as coming soon).  Hubitat is certainly worth the look.

Any update here?

I am looking for the best integration of all things VR.

Here is
Current System Setup & Infrastructure
Schlage FE599 ZWave Locks that connect through Vera App using an Ezlo Plus Smart Home Hub
Thermostat - 4 Bayweb thermostats and one LGthinQ thermostat
Alarm - Abode alarm system with 20 smoke detectors on ZWave (only in the West wing)
Water shutoff - Moen
Water leak sensors - Moen and Abode
Cameras - YI and Abode and Amazon Blink
Weather - Tempest
Lawn Sprinkler - manual (planned Radachio controller syncs with Tempest )
Door Bell - Skybell which is buggy

Is this still in the works?

I cannot speak to that, except to say that attempting to evade Vrbo's commissions by inducing guests to find and book directly has been against their TOS for as long as they've been charging commissions, which is many years now.  So it's nothing at all new.

Hi Ken, 

One picture is a QR link to a store where guests can enhance their stay by purchasing products and/or services. That is not related to evading commissions. 

I cannot speak to that, except to say that attempting to evade Vrbo's commissions by inducing guests to find and book directly has been against their TOS for as long as they've been charging commissions, which is many years now.  So it's nothing at all new.

With the corporate buyout of Vrbo, the revenue model went to commission-only, thus the paranoia and protectionism.

Yes, they don't allow any text in any photos, because someone had the bright idea to post the text of their direct-book website in a photo.

This is already planned for the future, but no ETA.  Upcoming work on the guest portal will be the foundation for adding this capability.

Vrbo is being utterly overly paranoid and protective. They are flagging a photo of mine that says that everyone of all races, genders, orientation, etc are welcome. Totally insane.

I can have specific legal agreements sent to guests based on what property or listing site they booked on. But I need to do so based on at least one other condition as well. 

This is whether they are a repeat guest, which I have such guests tagged as. In that case, I would hve them sent an agreement to sign that does not require them to upload their ID.

[This topic has been closed as a duplicate of another topic (Add field that lists rent rate per night)]

[Another topic was closed as a duplicate of this topic (How to see individual nightly rate a guest booked at)]

[This topic has been closed as a duplicate of another topic (Add field that lists rent rate per night)]

[Another topic was closed as a duplicate of this topic (Preserve nightly rate applied from OwnerREz on a per-booking basis)]

[This topic has been closed as a duplicate of another topic (PM - Owner reserves)]

[Another topic was closed as a duplicate of this topic (Track Reserve Accounts for Owner Expenses)]

Hello,

VRBO is complaining about some of our photos because they have QR codes embedded in them. Can you add a feature that allows us to omit some photos from certain channels so we don't have to remove them from everywhere?

Hi,

It would be great if in the owners statement tab you were able to sort all of the owner statements by "Status".  Additionally, in the filter options, I would recommend changing the Status "drop down" menu to a status "check box" menu. This would allow the user to select both Unpaid and Partially Paid statements and view them all together.

Thank you!

Mike

Yes, that is correct.  The only way it might be gettable, is in original new-booking emails sent either from OwnerRez or by the channels.