Feature Requests

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We signed up for it as well.  It looks fantastic.  I could use a tutorial on how to set up a static link.  Any suggestions?  I’m still waiting on a response about some help from them in setting up the link.  

Based on the recommendations found here I just signed up for 

Withpersona.com and it works great and looks good too. 

Hey Chris,

Any updates on ID collection?

TIA,

Wayne

Hello, I wanted to thank the team for adding the "bad review" feature, where the system will wait until the last moments to review a guest with whom we have had a bad experience.

To ensure that the review goes through, OwnerRez has set the time to submit such review, 20 minutes before since otherwise an error may prevent it from posting. However, this greatly increases the likelihood that we are retaliated against since this time period is plenty for the person to see the email that they got a review and craft their response.

If this is shortened to 2 minutes, then the person that wants to leave us a bad review in return has 2 minutes to see the email, open the link, write everything down, rate the stars and then submit in time, making it highly unlikely they will succeed.

The reasoning from OwnerRez is that by giving 20 minutes for the review to be posted, if there is a system-communication failure, there are 19 minutes left to retry until the review is posted. However, this may point towards a misunderstanding of our main concern as hosts. WE DO NOT WANT TO RISK the retaliation. We would in fact prefer to NOT leave a review if it means that we are opening ourselves up to being retaliated against. Our business is hurt when we do get a bad review.

Therefore, we need to choose between assuming two risks.

a) Shortening the time to 2 minutes, risking our review not posting and seriously minimizing the probability of being retaliated against.

b) Giving 20 minutes in the middle of the day, where most people usually are on their phones, to get their email notification that they were reviewed and have the chance to hit us back.

The worst case scenario is not our review not posting, it is being retaliated against. For those reasons, scenario a seems to be preferrable to b.

Or if anything, just add a third option to "post last minute" instead of waiting 20. Personally, and as much as I appreciate the feature, I don't feel comfortable using the 20 minute buffer.

I am trying to do a monthly report for April right now and none of the reports so far give me the info I want all in one report, I would love a custom report and the ability to save favorites so I don't have to search every month for the ones I would use over each month. This should be a feature request. :)

I understand the issues with VRBO, but is there a way to assign rental agreements based on length of stay?  In California, it's a different agreement if they're under 28 days versus over 28 days.  No tenancy rights under 28 days, etc. 

We really need this as we try to upload new photos every month or two and have 11 listings on the same site with many common pictures. 

With the high cost of credit card fees, it would be nice to allow guests to pay via direct debit from a bank account, rather than paying with credit card.  In fact, most of our snowbirds still pay with checks, not credit card.

Yes please! 

We operated within a gated resort community and all the properties have access to common amenities like the beach club, gym, spa, tennis courts, restaurants etc. For every listing we create in Owner Rez we need to upload and name these photos. 

It would save us so much time if we could designate a specific photo album or group of photos to specific listings. 

Yes, this is planned for the future, but no ETA at present.

What I've learned is don't hold your breath waiting for these unscheduled features to be added. They have been talking about multiple payment and scheduled payments for about 3 years if not more. I've given up asking about them. 

This is planned for the future, but no ETA at present.

Another reason why it would be nice to be able to "schedule" an offline payment is so that when we run payment reports those scheduled payments will be included on the report for future payments. As it is now, those payments are not included in the report so it is not a complete picture of ALL future payments, only scheduled payments via credit cards.

⠀

I just thought this can be solved by sending scheduled emails with payment link. You can schedule emails at (example) 90, 60, 30 days prior to arrival and have guest pay at those intervals using the link. 

The trouble with this is that Vrbo automatically displays a draft version of your rental agreement, but they don't support this kind of flexibility.  So even if OwnerRez did, your Vrbo guests would be presented with a different agreement from the one they were shown before they made the booking.  That doesn't mean this is impossible, but it could cause issues.

It doesn't really matter how short the agreement is though - nobody ever reads them anyway.  So you may as well just create one monster rental agreement that includes every possible clause, it's the most legally protective approach.

Yes, this is planned, though no ETA at present.

Yes, this is planned, though I don't have an ETA on it.

Yes, this is really lacking in OR. 
We are also a small team but we do not want everyone to have access to all the areas and are desperate for better controls. We recently had a custom website build and had to give access to our entire system to the web development team it made us very uncomfortable for them to have access to all that information. 

I hope this is coming soon in a future release. 

Currently, you can assign certain rental agreements to be used based on Property or Channel which is great, but we would also love to have the ability to assign specific rental agreements based on the season. There are several benefits to being able to do this: 

1. When you have different cancellation policies based on the season

2. When you have different payment schedules based on the season

3. When you have different house rules based on the season (like firewood or pools or hot tubs)

As I'm sure we can all agree people do not read so although we can create one monster rental agreement that includes every possible clause, it would be better for everyone if the rental agreements can be as short, clear and concise as possible. 

At the moment "Current" button that we have at the dashboard shows previous day, current day and next day arrivals, departures and current stays and this creates a very long list even for 16 properties. For the team members who run on the field, greeting guests and dealing with the apartments this list is not useful at all. If you're sitting in front of a computer there is no problem with this (in this case you could use "daily checklist" report anyway).

It'd be great to have an option for this button ("Current button"), so you can only see current day's check-ins and check-outs but nothing else. Or maybe make it possible to save the options of "daily checklist" report and put this on the dashboard next to "Ribbon", "Month", "Year", "Current", "List" options.

Looks like this is a pretty important feature for lots of people. Is it still a planned improvement?

I would just like to request that when the multiple schedule payment option is rolled out that it allows us to use it for both credit card and offline payments. 

We have a lot of long term rentals now, and we would love to be able to set them up as one long 12 month rental with 12 equal monthly payments. As it is now we are having to set them up as twelve 1 month rentals and this comes with its own complications. 

We would then love for there to be some new corresponding fields available for us to use in templates and triggers including fields for: 

Amount of next payment due 

Date of next payment 

Schedule of all future payments (table that includes dates and amounts)

These additional fields would allow us to create templates and triggers to remind ourselves and our guests of their upcoming payment as well as all future payments. 

We're a very small team and despite I still find access authorities too simple in OR. So, I can't hire someone to help me with some basic things. It'd be very important for this person to be able to add charges (e.g. airport transfers) into already existing bookings but not being able to change anything else or delete charges.

So, improved/more sophisticated user authorities would be great. At least if there was an option for a user to create charges in bookings, this would be a huge improvement.

Currently, the only way for a user to add charges to bookings is to give this person full admin rights and this is far too risky.

As someone who gets a fair amount of VRBO guests, I am very happy that it looks like this could be a reality in the not so distant future.  Thanks for sharing.

Agreed! I would love to see this functionality.

Any status on this? Would love to see it happen; many of my guests return during the off season for six to nine months!

Thanks

That is wonderful news!  Thank you for relaying it.  Wish I was there.

FYI, I’m sitting in the Vrbo keynote at the giant Expedia EXPLORE 22 conference in Vegas right now. Matt, head of the product team at Vrbo, has said multiple times that there is intense demand among all property managers using all sorts of different PMS platforms (so it’s not just an issue with OR!) for a messaging API, and they have heard us loud and clear and are actively working on it and it will be released later this year.

I know the OR team has said something similar but it’s nice to hear it from the other side that they recognize the importance and it’s coming soon. 👍

(If anyone else here is at this event, say hi!)

My ribbon calendar widget also doesn't look good or easy to read on mobile. Check it out at my home site stardustretreat.com.

Is there another widget that is better for mobile?

Our vendors love the portal access but we have had issues with the slower times of the year when a calendar change happens no one is made aware.  I am looking for an email to go to our cleaner and hot tub vendor each morning they have a turnover with a list of the properties turning over that day and also the head count.  This should be easy for OR to implement.  

Our cleaners generally do a great job checking the portal each morning but it would be nice to have this report go out proactively by e-mail.  They do not want to receive an email for each booking as it comes in because they do not make their schedule that far in advance and that is not helpful information to them more than a few days from the check-in.