Feature Requests

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For three of our properties Airbnb charges us the service fee and for one property they charge the guest. We would like to adjust our rates per property to reflect this difference – but only for Airbnb.

It would be nice if we could edit what specific information/questions we want or dont want on the "Contact Information" section of the booking process. For example I have no use for the fields of "home phone" or "work phone" and don't even think they should be displayed, but I would prefer if the "cell phone" field was marked as required.

What about just adding a mandatory custom field to your booking process? In fact I'm going to go do that right now I like the idea so much lol!

You can already do this, in the Trigger Booking Fields criteria - set it for when Number of Nights > 1.

Yes, I would love this if it was a link and not an app you have to download (similar to TouchStay).

I just came to add this exact feature request! Whenever we get a direct booking it would be so helpful for our marketing to know how they found us. Otherwise I'm always wondering, or have to ask them directly after they book.

@BlueMtnCabins - one example of when this was needed in my experience was I had a guest who wanted to book for 3 weeks. That's a huge booking and definitely something I want to make sure to put a hold on until they could complete the payment! But, they couldn't finalize the quote and complete the payment if I had dates blocked to prevent someone else from booking a 1 night stay and ruining my 3 week highly valuable booking.

We definitely need to be able to have the option to hold dates when sending a quote.

Add the option in the Triggers feature to send a 2nd day message checking in on guests and how their stay is going, only if the reservation is longer than 1 night.

Currently there is no setting to send this message ONLY if the stay is more than 1 night. (If sent for 1 night stays the guest would already be checking out).

This is technically feasible - our open API, that TouchStay is using, includes access to Custom Fields. You could create a Custom Field to hold this URL, which TouchStay could then populate, and you could use it in your templates.

You'd need to reach out to TouchStay for them to build this capability, but there's nothing preventing it, and surely it would be useful to all their clients.

As a further build-out of the API integration, it would be HUGE to have Touch Stay send the Guide Book link back to OR and populate in the Booking record. Then we can integrate that into the Welcome message to the guest to confirm booking. Other benefits include:

• Alleviates concern of Touch Stay email going to junk mail. OR sends emails out masking them as coming directly from the owner.
• Could send the TS link with bundled with all our other customer communications. All we’d need TS to do is share the custom guest link via the API into the OR record.
• Use of Triggers to know once it's been received.
• Could even integrate TS link and messaging into a broader welcome message that contains other info for the guest instead of flooding them with separate messages.
• For OR users, it seems logical to manage this directly within the OR software instead of TS for added control.

I am looking for a way to send the "daily checklist" report to my cleaners. I would like for it to go to them first thing every morning so they can plan their day. They have a login to OR but sometimes they do not see last minute changes.

Can see how this would be useful for those with instant book on.

Especially if someone is requesting to book a long stay but needs to ask some questions before committing, then bang some one books a few nights stay in the middle of there requested dates so make the longer stay impossible.

Think it would work best if it was an option box to tick when quoting, rather than be automatic. i.e. do you want to block these dates? Yes/No. How long for? X days

This would be a great assistance in importing property details.
OR - a way to give the owner access to the property details so they can fill in only to fill in only what is needed.
Current export is also horizontal where it is easier to read and enter data if it is vertical (Pivoted)

We put a link to Jotform in our OR rental agreement. Jotform opens in a new window. Guest uploads DL photo (multiple ways to do this is offered by Jotform) which gets emailed to us. We save this image in the files tab of the reservation. A lot of steps but get the job done.
What I really wish for is an activity log for a reservation. So, If someone switches dates or properties there is a log of what was done. We have multiple people taking calls and working on reseravations. I history of past activity would be really helpful.

Great, I didn't realise this was possible. Thank you very much!

Yes, that's a good idea that will likely be added down the road a bit.

I never hold any dates for anyone unless they paid the deposit. Paid - booked; not paid - not booked. 1st come, 1st serve. Otherwise it will be a perpetual "check's in the mail" game.

As Chris Hynes said, it's definitely possible with the Mutual Blocking feature. I have two side-by-side 2-bedroom condos and rent them out separately as well as together as a combined unit. The Mutual Blocking feature works flawlessly IME.

The locks that support assigning codes can program the same code for multiple locks: https://www.ownerrez.com/support/articles/door-locks-technical-functional-differences -- that's currently RemoteLock and Brivo.

The other locks do support the same scenario with separate codes and multiple programming for a given property/booking, but you'd end up with three different codes in the one property scenario as the other lock types can't share codes between locks.

Chris, I need the abilty to auto-program three locks on one house with the same code this week, and then two separate codes next week (one for upstairs and a separate one for the downstairs portion). Which locks and OR compatible software can do this?
Matt

This feature would be amazing. Currently I tell potential guests multiple times that a quote does not block off dates. Inevitably someone waits to complete the quote and it gets booked out from under them. I don't want a quote to always block dates, but to be able to toggle the option would be best.

Yes! I just started using tags to identify our return guests so I can apply the return guest discount. If it automatically applied the discount to guests with that tag, I wouldn't have to worry about missing one.

I believe this is possible with our mutual blocking feature: https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

Is there a difference I'm missing about the scenario you're describing, or will that tool work for you?

Hello there,

Case 1: It's common practice to combine two or more units and present it as one unit on listing sites, since some people search accommodation for large groups.

Case 2: It's common practice that hosts who rent bedrooms of a unit also list the unit as one whole listing in addition to bedrooms on listing sites.

Currently OR doesn't support the necessary configuration to be able to achieve the above scenarios.

Let's take Case 2 here as an example and say that this unit has 3 bedrooms: A, B and C. Let's call the whole unit as D.

OR should make it possible that

1) even if one of A, B or C is not available then D is not available either.
2) If D is not available A, B , C are not available either.

Thank you for consideration.

Kind regards,

I want the trigger for both situations: custom field has a value, custom field does not have a value. I use it for the door code to send to the guest, so I want an email message that comes to me if I didn't set the door code at least a week in advance of their arrival, and another email message to send the door code to them once the custom door code field is set and other conditions (like getting the security deposit) are fulfilled.

EDIT: 3 years later and I just got bit by this again and still want the feature!

I use tags on every single booking and now adding tags to the guest name. Please consider adding "TAG CRITERIA" to discounts based on TAGS. For example, friends and family discounts, repeat guest discounts, etc. The purpose of this request is not to do away with discount codes. The codes serve a purpose for very specific campaigns we run: seasonal, ads/promotion, etc and we track those by the code. We manually have to apply the repeat guest and friends and family discounts. If we have a TAG assigned to the guest name such as "repeatguest" it would be recognized in the system and their repeat reward would automatically apply at checkout. I see this as a great option and hope that others would too. The TAGS have been very useful in so many ways hopefully we can add this too!

So here on Tybee Island, everyone attempts to access the rental early, it's a huge pain for all of us, housekeeping gets disrupted, sometimes the guest are even rude and feel entitled to gain early access.

Here is the issue... We have the check in info set to arrive at exactly 4pm, however, the system has a lag and guest receive the info at 4:04 - 4:08 pm. We get so many panicked phone calls during this time.

Can you adjust the times to allow say 3:50pm, as of now we only have hourly options.

Yes!!! such as landscaping fees that are the same every month.

Thanks for the suggestion!

We do not currently support repeating triggers because it can get very spammy. Consider someone who sets up a "daily" recurring trigger for 30 days before arrival with no criteria! The guest would simply get spammed every day with no way to stop it. 🙀

We have discussed recurring triggers before, but no ETA on that at this time. We want to make sure we do it right with the proper limitations, and that we don't damage your email reputation by a poorly configured trigger.

Some guests you just have to nag and nag. I've got one, hasn't sent his photo ID yet. I want a nag email that goes out every morning about it starting about 3 days before arrival (that feature already is there), but repeats every day until the trigger condition fails (I record they have sent their photo ID as a tag) and always stops after arrival time.