Feature Requests

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No ETA currently, but it's on the list for sure.

Any idea when blogging might be available.

Thank you

Additional use case would be for monthly fees when owner has blocked the property for personal use, so there is no revenue.

Is there a reply to this? it says there is but I dont see it..

If you record an expense for $0 that might work. I did it last month and it seemed to accomplish what you are looking for.

This is a great request!!!!

The POC/Rental Agreement usually highlights for us situations where the guest needs to add something like a pet fee. Currently the way OR is setup you can not change the charges/or charge a guest if the booking is linked to the OTA so you end up unlinking them which can be problematic for cancellations, moves and the like.

Being able to charge for additional services at the time of POC would be a great enhancement for those OTAs that don't want to or have a method for additional charges.

I like this idea as well. Booking data is rolled up to the rent total and I havent found an easy way to get what the guest paid for each night. Since we charge higher rates on the weekends it would be great to see each of the days in the booking and what was actually paid for those days.

Our revenue management tool is going to adjust rates and when doing a comparative analysis of this year this day compared to last year this day will give an indication if perhaps there is more going on in the market than was anticipated, etc...

One other thought is handling of the channel fees, discounts, and surcharges... The daily rate on a multi day booking is adjusted by these amounts and there should be some way to toggle whether to use them or not in calculations for the daily actuals. I might suggest using percent of total. 300.00 booking for 2 days with 1 day being 200 and one day being 100 would have a discount of 52.50 being allocated as 2/3 to the first day and 1/3 to the second day or an actual rate of 165 for the first day and 82.50 for the second.

After using OR for the past few months we've noticed there are a couple of Ribbon enhancements that would be extremely helpful

1. When you get to the end of a month the ribbon is very difficult to use when you are trying to see availability for multiple days that span the month end. You only option is to move a month forward and you lose the view of the previous days at the end of the month. The enhancement that we would love to see is to make the ribbon move by weeks instead of by months. This way when you get to the end of a month you could move a week forward and still have a view of the last few days of the previous month and the next few days of the upcoming or current month.

2. The hovers on the ribbon for the current bookings are great. We however get a large number of calls for guests looking to book direct. When "shopping" for available space it would be great if we could highlight the days for a particular property and have it provide the "base" rate. Similar to what it does if you click on them when the create quote dialog displays. This would give us a quick rate for the lookey loos. Another option here might be a "toggle" that would display the rate calendar in a ribbon format. IE display the base/spot rates for the days that are not occupied with an actual booking.

Hi, Ozark Stays, thanks for the suggestion. Just so you know (and maybe you already do) when the payment receipt email is generated, it shows the billing name, email, phone and address of the person that paid, not the guest. So in the case you mentioned with the two Arkansas government employees, if each of them did a separate payment, each of those payments would individually show their own name and info, not the POC/guest name from the booking. Now it also shows the POC/guest name on the booking at the top, but the billing info is under that. Dunno if this helps, just pointing it out.

This company make a beefy lockbox that runs on bluetooth (for long battery life) via separate wifi hub. I think it would be possible for O.R. to integrate with this for generating codes. I have an old farmhouse door so not easy (nor would it look good) to put one of those modern smart locks on it, so I just hung this smart lock box on the door knob! I'm sure there are also many others that don't want to go through the trouble of installing a smart lock.
https://www.populife.co/overview

Because I use some automated pricing, plus manually tweak my prices as well, I don't keep track of what price a place was actually booked at. It would be a great resource to be able to go back into history and see what the final booked price was for each night. I see it similar to the Rate Calendar tool, only historical.

Recently I had to accommodate two travelers who were Arkansas government employees. They both required a separate proof of transaction and receipt in order to qualify for their per diem or they would be stuck footing the bill themselves. The process by which I accomplished the was really more of a workaround than an actual feature. Yes there is a help article on this, but it's very inconvenient, with a lot of manual steps involved. Also, when you send the payment request to the other party who wasn't the original booking guest, it does not capture their guest info in the booking. Ideally I'd like to have a split bill feature similar to what the major OTAs have on the traveler side. This could easily be built into the booking payment workflow to save everybody time. And the second (or more) paying guest would receive their own separate receipt for the transaction.

I would like a widget that I could use for the photo gallery of a property on my website. Today if I add/change photos for a property they do automatically get updated on Vrbo (API) and Airbnb (API) but I have to manually make the photo gallery updates on my direct website which was built using Wix.

I would suggest if anything that it is only done for account owners and/or accounts with admin access. We already have issues with owners, housekeepers and maintenance forgetting passwords and being logged out from their account.. have 2FA would just be another headache for them.

Hmmm - I'm not sure!

Is that the same as this?

https://www.ownerrez.com/forums/requests/google-free-listing-api-connection

I think 2FA in general is a plus (so I'll vote for this feature) BUT can you please make the cookie that remembers logins more permanent, then? It's already a PITA when I'm trying to deal with a guest on my phone and the site has logged me out and I have to make the guest wait while I fiddle with trying to log in. That'll be significantly more inconvenient if I have to deal with 2FA on top of it. As long as I'm regularly using the site, it should just basically never log me out. :)

Is Integrately also on the roadmap? It's a Zapier competitor which is cheaper and easier to use than Zapier. I hope it's also on the roadmap.

The last post I saw about this was from 2018 when RWG was just for experiences. They're now offering rentals the ability to set up booking (specifically through Checkfront and Viator linked with TripAdvisor) and I'm wondering whether there are any plans to become one of the many partners? 90% of our direct bookings generate from our Google My Business page but right now most of those call us, which is a bit of a pain. It would be great for them to be able to inquire directly linked to OR vs paying for another booking service that does link with Google.
https://www.google.com/maps/reserve/partners

I tracked down a few examples. We store the non-refundable discount information on the booking but it wasn't making it into the cancellation policy merge fields.

We'll release an update to add it to the merge fields soon.

Sorry, I don't. I just opted into that non-refundable for 1 property to see if it increased bookings - none yet. But it hit me yesterday that I need a way to ID those bookings to provide the correct renter agreement.

Chuck

Do you have a few example bookings with the nonrefundable selected? We should be able to make this come through in the cancellation policy field if it's not yet pulling in there.

Just need a way to ID these bookings so we can present the correct legal agreement with the NO CANCELLATION policy in the agreement.

What’s the current status on this feature?

It would be nice to automatically add tags based on some action. Examples could be:

On NEW BOOKING add tag ["Needs Parking Pass"] to booking

On NEW BOOKING add tag ["Needs ID"] to guest only for no tag "ID on file"

On NEW INQUIRY add tag ["Needs ID"] to guest

On change in booking add tag ["Needs new Agreement"]

On NEW BOOKING where nights > 7 add tag ["Hot tub clean needed"] to booking

I can think of many other examples, both simple and more complicated, that would automate some functions and also give users very fine control over tasks/issues that may be unique to our own situations.

Seems to me if we could handle TAGS the same way we can handle Templates, it could work pretty well. Then we could setup OTHER triggers based on the tags that are auto-added or removed.

New BOOKING contains tag ["Hot tub clean needed"] send template "Hot Tub Clean needs to be scheduled" to hottub@property.com

Could we please have 2-factor authentication implemented for Owner Rez account logins?

I have various templates and triggers that upsell late departure and or early check-ins.
As the date gets closer to arrival a guest is offered an increasing discount off their late checkout fee, 30% 50%, and finally 60% the night before check out.
So when a guest responds to the late check out template offering 50% I update the checkout time in the booking and charge the card on file.
Would it be possible to have a trigger option that looks at the arrival and departure time and not send the template if the arrival and departure time is different from the standard set for the property?
So a booking field criteria of Check-Out Time = All the standard Operators > + < >= Than Standard Property Check out time.
Similar criteria would be applicable for early check-in upsell email templates.
I can skip further upsell messages once they have booked in for a late check-out. But skipping messages manually often gets missed. Its awkward with the guest if they receive more messages on something they already have.

I find the rate calendar to be excellent at managing spot rates, so in the spirit of no good deed going unpunished I would love a feature to make rate adjustments by dollar amount or percentage.

Use Case:
- current rates across 5 nights are $224 $234 $288 $288 $210 (Thu->Mon)
- I'd like to reduce these rates by $35 dollars/night in as few mouse/keyboard clicks as possible

Ideally the existing set rates is used and there is just another option to incr/reduce rates by percent or $$ amt.

With this feature I could adjust the entire remainder of the summer season with just a few clicks, whereas currently this requires exporting current rates, doing spreadsheet manipulations and then reimporting. I get tired just thinking about doing that for multiple units ;-)

Yup! We released a feature some time ago so you can make setup tag groups and add them as filters on your property search.

More info on tag groups here: https://www.ownerrez.com/support/articles/tags#tag-groups

And setting the widget to filter by a tag group: https://www.ownerrez.com/support/articles/widget-settings