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The system is not designed for you to delete this data, it's intended to preserve it. So, no, we don't want to streamline this.
Hello! You are correct, it's not supported via API. If others have it, they are using a screen scrape technique which is not ideal for many reasons, including being unreliable. We'll certainly support it if/when Airbnb adds it to their API.
Hello,
I just tested a widget for direct bookings as I'm slowing getting into the features OwnerRez offers. I noticed during my "test" my contact info was saved in the database. So I was in inquiries where I attempted to delete my two test inquiries. I was prompted with a message that to delete my inquiry I had to delete my quote first so I clicked the link to do so. Then I went to CRM where my contact info was in there twice from my inquiries. I selected the rows to delete my contact info...but it prompted me that I had to delete my inquiry first. Earlier I had only deleted the quote, I guess. Just seems tedious to have to delete something 3 times. Maybe this is a good safeguard to users managing multiple properties where I'm just self managing a few.
Thanks,
Kati
I think it would be very handy to see guests' ratings into OwnerRez so we can check before accepting bookings without the trouble to go back and forth to Airbnb user profile.
I've read that OwnerRez hasn't implemented this feature because API did not allow it, but I've actually seen this feature in other competitors like Hospitable.
Thank you
Dori,
For this particular case, you could leave the card mode as automatic and let the missing card emails go out for property B. Or, you could leave the card mode automatic, but turn off the missing card error and provide your own friendly emails via trigger for property B.
I'm not sure what you've heard, but your description is not accurate. The OwnerRez API does indeed support two-way syncing.
We already have an integration with Duve:
https://www.ownerrez.com/support/articles/duve
We've had discussions with Breezeway, but last time we talked, integrating with OwnerRez wasn't a priority for them. And it's not a priority for us that would justify the resources for us to write to their API, as we already have integrations with several other companies that provide the same services that Breezeway does, so this wouldn't really add new capabilities for our clients.
https://www.ownerrez.com/support/articles/dynamic-pricing-overview
We'd be glad to talk to any companies that would be interested in integrating with us - we have more joining all the time!
I'd like to follow up on this and see what can be done as well. We have also started using Duve and they're telling us the same thing that Breezeway did about OwnerRez not allowing for two-way syncing and communication. We love OwnerRez but it's almost enough for us to start looking at other PMS's.
Integration to Zapier or to a similar tool is really very important. Hope it gets implemented soon.
Notes part of bookings is a very critical part for us and we use it in various ways. Some improvements in the booking notes area would be wonderful:
Here are some suggestions:
1) Possibility of highlighting some of the notes we choose: part of a note or the whole note if this is easier (enabling using rich text in notes might do this maybe?)
2) Low authority users' notes added with a date and user name but as an admin, my notes don't. So it'd be good if the same stamp applied to admin notes...
3) An integration via a connectivity partner (e.g. Zapier, Integrately etc), so that extra services ordered via an online form are added into bookings' notes automatically.
Thank you!!
This is already possible, via several different methods:
1. You can set a specific Booking Window in the API Settings for each individual channel, which will override your Property Rules settings, but won't affect direct bookings.
2. You can set a Channel Blackout, which is basically a block that's only on one channel.
https://www.ownerrez.com/support/articles/blocking-off-time#listing-sites
I would love to be able to set my advance booking windows so that guests who book directly with us get "first dibs" on popular dates. Ideally, we could set different booking windows for different OTAs, so that a disfavored one could be limited to last-minute guests as an example.
I think this would incentivize direct bookings, as anyone who wants the same dates next year needs to book directly.
Sounds great. Any idea when this will come?
I'd like to auto tag people who want to use our fitness room, then serve them up the fitness waiver legal agreement.
Excellent!
This is already planned to be added.
The short answer is "yes, sort of."
Inquiries in and of themselves don't mean much. In most cases, when a guest makes an inquiry, the proper response is to send them back a quote. If they're doing Instant Book on your website or you have an Autoresponder set up, that'll happen automatically for direct bookings; the listing channels handle things their own way, but in a generally similar fashion.
Once the quote is created, it doesn't matter if the underlying rates change - the quote itself won't be automatically updated. If the guest chooses to book it, they'll pay whatever was included in the quote at the time it was made.
Of course, nothing prevents the guest from going back to your website and making another inquiry for the same rate - in that case, they'd get an updated quote, which could potentially be cheaper, and they can book that instead.
I would love to start putting the daily checklist and date range checklist to better use, but there is so much extra stuff on there that we don't need. Such as owner name, cleaning date, guest email, etc. Could these columns be checkboxes when we run the report, similar to tags and custom fields, and we could uncheck them if we don't want the info?
Would love to use custom fields in trigger criteria.
Realizing this is a bigger issue than it seems, even something possibly simpler like:
5 OR provided unassigned boolean fields. We users can use them for whatever purpose we need. Then we can include them in the criteria.
And along that line, would be good to have a field we can put in the checkout form that has language permitting us to SMS to guests and acknowledging that may incur carrier fees. We can then use that field in Triggers to determine if a specific user will get an SMS or not. Then have an alternative trigger to handle the "No" people.
Hi!
I have OR integrated with Pricelabs and I'm curious if there is any setting within OR (or PL if somebody knows) where the following can occur:
I suppose this feature is NOT needed if they act on their original inquiry within 24 hrs or some amount of time thereafter or if the inquiry is ONLY good for that day.
Intent here is for guests to book on rates that they were first interested in, not near future discounted rates.
Thanks!
Brandon
Would it be possible to have a report with a date range based on arrival date that shows
the following but add the DATE OF NEXT ARRIVAL?
Arrival Date Property Guest Name Phone Email DATE OF NEXT ARRIVAL
Another UP vote from us. Being able to schedule reports by arrival/departure date range, properties, etc. would be a great addition to the system. Specifically, our cleaners don't want a separate email for each cleaning. They want a monthly report 15 days before the month starts with only late rental additions creating updates.
Mike & Andree
Hi Chuck,
It seems that Minut has jumped the gun with their instructions being published. They're working with us on integration but it has not yet been finalized and has not gone live.
I would like to be able to allow exceptions to gap night and minimum or maximum night rules on a specific dates basis.
For example, I have been having my minimum nights set to 2 nights, with a rule that 1 night gaps are not allowed. But this week on one property I have three nights in a row open, and so if someone wants to book two nights they can't, and then I can't fill the single night open based on my rule, if I want to get all those nights filled.
With the ability to make exceptions on a specific dates basis, I can potentially fill all three nights or only two of them last minute more so than now, when I can't bend the rules in this one case. Instead, what I have to do is temporarily change the rules to try to get these nights filled. But this opens the door to other dates down the calendar getting unwanted one-night gaps and one-night stays.
According to Minut, they have an integration now.
https://support.minut.com/en/articles/6338181-connect-with-ownerrez
I'd love to send repeat guests slightly modified versions of our standard messages. "Looking forward to having you back!" -- that sort of thing. Right now, I can't figure out any way to set a message template to trigger specifically for repeat guests (and then set my standard ones for every other guest). Would love to see that ability integrated into trigger options!
Upvoting this feature has been disabled, but I would like to add my vote. Each Booking should be receiving a unique invitation link to the TouchStay Guide so that TouchStay can track which guests are opening the Guide. I am unaware of any OR "Field Codes" that would provide a unique link to the TouchStay Guide for each Booking, but I know it exists in TouchStay. Please help bridge that gap so that OR users can know which guests are opening the Guide.
Perhaps this has been asked for, but I'd like to see the current listing title and, ideally, the filename of the first photo (or cover photo, so to speak) captured for each booking so that I can analyze a series of bookings to determine if there are any themes in what's working for titles and first photos, which are two of the first things a potential guest sees on the OTAs.
This is under investigation but no ETA at present.
[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/daily-report-of-checkouts)]
Ken,
Is there a way in Owner Rez to hide the Airbnb listing with API connection on certain dates and times automatically?
So for example I want to have my listing live on Saturdays and Sundays between 8 am and 8 pm and the rest of the dates have it inactive/snoozed.
Thanks!
