Feature Requests

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Chris L -- This would be AMAZING! 

It would be useful to have the ability to create custom macros to use in our templates. 

That way if we need to share information about specific surcharge, for example, a required gratuity for a chef, we would have the ability to {BUGratuity} the fee into an email.

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/cancellation-waitlist)]

Hi,

When guests have stayed with us, we would like to send them a promotional code for a discount, provided they book within a week of leaving our property. It would be nice if we could send a discount code which applies to each guest, but which has a time limited. The code would need to self generate for each guest and then have an expiry period of the Ownerrez users choosing.

Hi Ben the guest does not need  to do anything. Providing OR has the mobile number stored as the main number, then I use the OR schedule email feature to send it a SMS the day before the rubbish is to be collected.  The collection alternates between general rubbish one week and recycle the next so it is important they put out the right bin. In the UK it is possible to use the option in clicksend to make it appears the SMS comes from my mobile so they can reply to you. This feature may not work in all countries. I also use clicksend to send SMS messages just before the guest arrives and just before they leave, using the OR triggers.

I see. Did you try using clicksend and it's still a headache?

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This functionality is planned, most likely later this year.

Agreed, and it could be something you enable on your account, therefore accepting that there may be some inconsistencies.

FYI, here's one that you can plug in:

https://thermograte.webflow.io/

Doesn't seem worth $10/month to me (especially when IFTTT does it for free), but some of you may be interested. 

Please merge with already created feature request... https://www.ownerrez.com/forums/requests/wait-list-functionality

It would be really great if we had a way to put a contact on a waitlist for a week that might open up in our peak season. We get lots of people wanting me to reach out if particular weeks open up. And there are always multiple weeks that do open up, but I have no way of recalling who wanted which week.

Doesn't the don't try again if trigger date is missed option do what you want?

We have 50 plus properties and so writing and keeping up with all the descriptions is a lot of work. 

Something that would really help us would be the ability to include field codes in these descriptions. 

For example for all the Property Headlines we could set up: 

{PPUBNAME} | {PBEDS} Bedroom, {PBATHS} Bath = Casa Breeze | 5 Bedroom, 6 Bathroom

Or for long and short descriptions we could have a template that said: 

Welcome to {PPUBNAME} a {PBEDS} bedroom, {PBATHS} bathroom home in the world class Reserva Conchal Gold and Beach Resort in Guanacaste Costa Rica. 

The majority of our property descriptions are the same because all our homes are located within the same resort community so they share the same location and amenities. Being able to incorporate Field Codes (and custom field codes) would make generating these property descriptions so much faster and easier to maintain as they would auto update if we made changed to any of the fields. 

I use triggers to offer gap day discounts in an escalating fashion (10% 2 weeks out, 30% 1 week out 50% a couple days out).  I’d like to be able to skip the 10/30 if the 50 has already been sent so there aren’t mixed messages….

A way to apply the same change to a bunch of properties or all enabled properties.

For example say I want to add the same text to the exact same field on a handful of properties, e.g. put the exact same information under "Enhanced Cleaning Practices" for a bunch of properties.

It would be great if there was a way to mass-edit / mass-change something on multiple / all properties, without affecting any other parts of the listings.

I've just been going through each one and copy-and-pasting the info but that gets time-consuming.

Sloanish, If I created a tool that integrates with ownerez and your thermostat would you buy it? So you don't have to wait for the zapier integration to happen?

I could potentially help you with this as I am a programmer. Does this need to be done by ownerrez for you do find where your traffic is coming from?

I have not. Hoping those badass programers at OR hop on this sooner rather than later. 

Have you figured out a solution to this yet?

There have been plans to integrate with Zapier, which would provide some of these capabilities, but we try not to give ETAs as software companies are infamous for not meeting them and that just annoys people.

We do have an integration with DACK, which comes with some thermostat integration capabilities:

https://www.ownerrez.com/support/articles/DACK

Give them a look!

I just did this using IFTTT. It was super easy; I have an Ecobee thermostadt. 

I set up a template and a trigger in OR that sends an email to IFTTT, based on certain conditions (summer season and no one stayed in the place the night before). 

This email triggers IFTTT to turn the Ecobee thermostadt to a certain temperature and Hold until the next scheduled transition. 

This way, I can set the AC to kick on a few hours prior to a guest's arrival, so they don't arrive to a hot place. 

Does the product need to integrate with OR? If so, why?

I wanted to vote for this.

I have Bayweb thermostats which were the only ones available way back when.

I will buy whatever OR decides to integrate with.

OR?

Arrive and Thriv... have you reached out to Breezeway and offered to pay them to work on the integration? Wondering what they said. 🤠

Hey has ownerrez made any committments to integrate with the thermostat yet?

I guess market dependent. In our market too much fraud so renter prefer to pay by CC. As far as credit card fees - cost of doing business and tax deductible. Or just build them into your rates. 

Often enough for it to be an inconvenience. I send out an offer for a discounted night if I have gap nights. Most of my business is regional at this house; it's easy for people to extend when they are driving home. 

How often do you face these issue for extended stays?  Is it frequent?