Feature Requests

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I would not want an app. there are way too many apps already and I quit installing them on my phone, and I am sure so did many customers.
What would be really neat though is some sort of hyperlink to a page dynamically generated for particular booking that pulls together info like check in/out times, wifi password, directions, house rules, amenities etc. Sort of brief autogenerated welcome page. Does not have to be an app. The link could be texted /emailed to guest and they click on it an page opens.

I occasionally need to send a last-minute message to a guest that I don't want them to miss in their email inbox. For example, I have an email template that notifies the guest if access to the property is required the next day. When I send out this important message, I would like to trigger an SMS message telling the guest to check their inbox or spam folder for an important email about their stay.

I'd find it very useful to be able to create an event-based trigger when "Tag is added" (similar to when "Renter Agreement is Signed"). This would allow templates and notifications to be sent as soon as a tag is added.

I'm afraid we won't be adding this. That's because our "Guest has read the email" indicator is extremely unreliable. This is due to the nature of how email works, which we don't control.

- We can easily get false positives - if guests have a sophisticated spam filter, it will "read" our email, but the actual guest never saw it.

- We can easily get false negatives - many guests have their email clients set to not display images from unknown addresses, in which case, they actually will see and read the emails, but we don't know it.

So we cannot use this indicator to trigger other automatic events - it's just not reliable enough.

I would also be very interested in OwnerRez creating a simple digital guest app integrated where each booking creates a unique page for the guest before, during, and after checkout to be a one stop page for key information. The PMS I just left had something very simple and allowed the host to configure all the information to one URL for the guest. A unique page is ideal to allow the top to welcome the guest individually with their name, have their unique door lock code show (option to only show starting day of check in), attach items like a community gate/ visitor's/parking pass, and highlight widgets like weather, affiliate links to local services, and include the information from the house manual/rules including the check in/out information and arrival instructions, wifi code. This can also include a request for review and have a communication section that ties into the OwnerRez inbox. Some of these features are more important than others from my perspective, since there are partner applications out there. But the Door code, wifi, and house manual as a click from URL would be helpful. I can add a link to a static page of a house manual, but would need guidance to create unique pages to link to as an automated or templated message if I did this myself to personalize the guest guide with their name, door code, check-in/out dates, etc. Probably a way to create these on a cloud drive, but don't want to manually update a URL to point to the right files everytime if this is a guide available before and after checkout. Open to ideas to build this, but I'm not a coder to utilize the available information that exists and APIs.

There’s been a couple of times where a guest hasn’t replied to my email asking them to confirm receipt of the check-in details.

So I’ve set up a second reminder email which I’d prefer not to be sent if the guest has already confirmed receipt.

Or even “if guest hasn’t opened this” (select template) as a criteria would be really useful towards complete automation.

MC is expensive but it is the most popular.
Start your integration there first (the market leader) and then add others as necessary.

Currently triggers can be set on the hour, 8:00, 9:00, etc. This is a simple request to allow more granular times, e.g. every 30 minutes or even every 15 minutes.

Would love this...

Yes, we're not currently planning to remove this field.

Nope, it's still in progress. Hopefully later this year.

But... the basic cleaning date will remain, correct? I rely a lot on this field for communications with my cleaners. It is simple but extremely useful to me.

Tx. Glenn

Any update on a time frame for VRBO messaging? I'm still forced to use a different platform just to get VRBO messaging, but I'd like to put it all here.

We now have very thorough integrations with several companies that provide housekeeping and maintenance scheduling:

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

So providing our own housekeeping module is no longer a priority and will not happen in the near future if at all.

What are the updates on the housekeeping feature- especially now with COVID and cleaning coordination is now a critical issue.

Why not simplify and have a fixed amount per night? Under a code the guest enters at check out. Criteria with nights >= 3

Hi Monica,

Thanks for the ideas. We integrate with Brivo and PointCentral too, and you can see all our integrations here:

https://www.ownerrez.com/support/articles/integration-door-locks

I believe Brivo, PointCentral and RemoteLock will all send you notifications when the code is used or when the door is open, but you'd have to check their features specifically.

I converted this forum topic into a Feature Request for integration with Nexia, so you can now up-vote the topic if you want as can others.

Hi Larry,

Check the Guest Instructions tab under the property sidebar in OwnerRez. We have house manual, wifi type fields there and those flow over to Airbnb automatically.

Samsung SmartThings is one of the most popular smart home controllers on the market, controlling a large array of smart locks, motion detectors, temperature sensors, and thermostats.
Vera (now exlo.com) was once a leader in this field but is not longer among the leaders.

Please add this Integration to OwnerRez

Here is a link to upvote it on Remotelock which would help as well.
https://remotelock.featureupvote.com/suggestions/53865/smartthings-integration

Hi! I'm new to OR and would like to have OR program my door locks and email out the codes to guests. BUT I would also like the smart home system I use to do provide text and email notifications of events from those locks, but I am struggling to find an option that works with OR.

Currently, I use Nexia to program my Schlage remote locks, and I LOVE that it sends me emails AND texts when the doors are locked and unlocked, with which code was used, and also when doors are left open for 15 minutes (using the door sensors), etc. I have caught mistakes like cleaners not going in on days when they have same-day-turnovers, or maintenance guys not going in when they have to fix something, a door that blew open from not being latched, or guests that open doors 400x in one night - catching an unauthorized party, etc. Sadly, Nexia is not currently integrated with OR (please, please do so - it's the best and only $9.99/month!).

I can't figure out what to do to get both functions I would like. RemoteLock wants $27/month for 3 locks at just one property (I have 3 homes) and doesn't seem to email or text any event notifications at all (it says even within their online system, if I was to log in and check it, that their event log is only updated once an hour, so it can have a significant lag). Schlage's own native app will do a notification when the door is unlocked, but it only stays up on my phone for 2 seconds, so if you aren't holding your phone you never see it (yes, you can log in and check, but I like being notified when events happen that I am not expecting - so I'd really prefer the text/email notifications). I use the Schlage Encode with the native app for my personal residence where I am not concerned about getting notifications, just too lazy to carry keys.

eRentalLock said I'd have to use a thumb drive to get events off the locks (so would need to be physically at home to retrieve events, clearly not helpful, and PointCentral, Brivo, and Dormakaba all told me not the phone they do not sell services to homeowners so they wouldn't even give me an option.

Any ideas if there is an option I am missing that will let me have OwnerRez program codes for me and email out to guests, PLUS allowing me to get texts and/or emails when guests actually use the codes? Thanks!

I am having issues where my internet /wifi info is not available in AirBNB nor is my guest manual. It be great if you just had one long page where all this stuff was added. I have people asking me to send them wifi instructions constantly.

I will be in too, but I do not put much hope in it.. You know where the free cheese is...

Maybe silly q-n but what does zaper do? Went to website and it is some workflow thing? What does it do that OR does not already do for a private owner (Not a PM). Thanks

I think there are many OR users like myself (and everyone else on this list for starters) that would like to give the OR team a ‘push’ about getting it to the top of the list, not just a little nudge :) to get the Zapier integration ability. As someone else has mentioned, perhaps having zapier integration would resolve other issues for you (at least short term).

I'm not clear on how this is different from the normal custom fields that are required on checkout/signing?

https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

It would be really helpful to add custom fields like bed preference to booking notes, which can be answered by the guest in the point of contact form.

It could then be sent in an automatic email to the cleaners using the {BNOTES} field.

I wonder how many things could be removed from the roadmap by incorporating this single integration... I'd imagine a lot of the functionality provided by Zapier could cover some of the feature requests by users? Therefore, this feature could actually kill X birds with one stone so to speak. Food for thought!

Your probably right. But I rather be in than out. Here is the link I found which may have already been posted

https://support.google.com/hotelprices/announcements/9652284?hl=en

so does this mean it is doable or not? I doubt it will actually be "free" forever. What Goog will likely do is offer free initially to make all accommodations providers flock to it. Once it cannibalizes enough from OTAs to make them near-obsolete (basically destroying their grip on the market - which in case of Goog is easy to do) and make accommodation providers dependent on Goog - it will start charging any commission it wants. On one hand I feel good about someone sticking it to overbearing overcontrolling OTAs. On another hand, it will be done by even bigger monopoly in the name of even more control of the market. And we the small guys are just insignificant specks in this whole thing.