Feature Requests

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I really want to like this idea, but the VR industry is one where delayed charges are common. I'd want to make sure that it doesn't interfere with our ability to collect future payments, security deposits, and run cards for charges after departure. Does anyone have any experience with how that's handled with Apple/Google Pay and other digital payment methods?

Another factor that might work in their benefit: are fraud disputes lower with these types of payments? It would seem quite a bit easier to defend against a "my card was used by a scammer in Pakistan" if the charge originated from the user's own phone...

I'd like a widget I could embed in a wordpress page that would facilitate the check-in process. For my check-in, i need to collect a copy of the person's ID (which they could upload from a selfie) and place an $X hold on their credit card that I could charge against in case of damages. This needs to work even if the booking comes from a third-party not-integrated booking site. Would include an email template (with # of days before arrival) to send to the guest telling them "it's time to check in" with a link to the page (that's where the widget comes in) in a way that the widget could identify the correct booking that's being checked in.

On check-in completion, I could review the info to make sure it's not a bogus ID and then send another template with their door code (we can do this now, this is just part of the process I envision and how this would tie in). I don't like to give out door lock codes without a photo ID and credit card on file.

WIBNI: a way to identify extras I could provide, like a BBQ or high chair and charge a fee for those as part of the check-in process.

It would be helpful if there could be an automatic refund of the RDD set up for 14 days after departure. Then if an owner needs to withhold some of the damage deposit they would go in and manually change that refund before the 14 day mark, but since the majority are refunded, that would happen automatically. Is it possible to do this?

FYI, here are the reasons I prefer the RDD:
1. I typically charge the RDD when the balance is due to ensure that the funds are available. This is often way in advance of arrival. I would hate for the guest to show up and to find out that they have maxed out their credit line, so it can’t be collected.
2. I want the guest to feel like they have “skin in the game”. There are many things that are not covered by the damage insurance like excessive clean-up, intentional damage, fines for behavior that does not comply with HOA rules, etc.
3. I often have longer term stays of 10-31 days or longer in my various properties and a hold would fall off during that time, even if collected upon arrival.

Thanks for considering.

Would love to give guests the option to pay more seamlessly on mobile devices, which in some way shape or form omits the need to enter cc and other info on a standard web form. Digital payment options have become a new standard in e-commerce and it'll catch up to VRs very soon. These options highly reduce buying friction and would lean into the mobile-first booking experience.

I'd love to be able merge the functionalities of the Holiday Lists/Settings and the Season Rules. I prefer to restrict arrival/departure on major holidays. (Who wants to turn over a property on Christmas Day?! Not me!) To accomplish this now, I have to create a Season that is simply the day of each of these holidays (Christmas, Thanksgiving, New Year's Day, etc.) and then utilize the changeover restrictions option to block arrivals/departures on those dates. And then I need to remember to repeat this for each new calendar year. It would be more ideal if on the holiday list(s) we're subscribed to, we can select specific holidays and add arrival/departure restrictions directly there. #Gamechanger

Great to have “Book Now” or “Reserve” button next to the details button.
Seeing property availability and rates is great but if customers can book from there it would be awesome.

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/insurance-acknowledgment-and-other-initialed-items-in-the-rental-agreement)]

In Settings/Pricing/Rates the rates of the current month are presented for inspection respectively modification by the user. If I select for example a week, the dialog shows me "7 rates selected" next to the "Clear Rates" button.

It would be very practical, if I could see next to the "7 rates selected" the sum of the selected rates (thus giving me the weekly rate) and the average rate of the selected one (important when comparing daily variable prices generated by PriceLabs to other portals where daily prices are constant over the week).

So the information displayed could look like "7 rates selected, sum = 3500, avg. rate = 500"

By the way: Pricelabs has such a feature and I find it very helpful.

The sum for the selected period could be also shown in the "Set Rates" dialog.

How about adding "resend" option to emails listed in Communication History?

I propose a feature to the Owner Statements. The feature would allow the aggregate totals of columns, revenues, expenses to be displayed first on the owner statement.

The idea is that if I have an established relationship with the owner, they may not want to sift through or care about dozens of itemized revenues and expenses. So, in the beginning of the each statement would just be the totals.

As and example:
Owner Revenue: $$$$ PM Commission: $ Owner Net: $$$ Remitting Now: $$$

This would provide a quick snapshot of all amounts. Then, if the owner still wants to look at the itemized lines, they can read further into the statement where the traditional statement information would be displayed.

Thank you.

This would be helpful! There are actually so many columns that are available in other reports that I'd love to see as options here in Owner Statements. Having the ability to truly build our own statement (basically our own custom report) from all available fields would be the most ideal!

@Joe - I've got the cleaning charges set up (both the amounts charged to the guest as well as what is charged to the owner). The challenge lies in running owner statements (in the PM module) as it expenses the cleaning on the date of the guest arrival rather than the departure. For bookings that overlap months, it creates an accounting debacle. I can correct it manually by adjusting the cleaning charge date for each individual booking when this occurs but it would be super helpful to have it always add the expense date as the end of the stay rather than the beginning.

Currently the system only allows http: and https: but it would be great if you could also support the tel: and sms: schemes - thanks

Emails sent by triggers can be resent from the "Emails" tab on the booking.

Ad-hoc emails can't be resent, but you can find them in the communication history and copy the contents into a new email. To find all emails sent to a guest from a booking, use the "Email History" link at the top right of the yellow booking header bar.

Recently I had to re-write an email because the email sent to the guest was deleted by the guest. Currently there is no way to re-send a prior email so I am requesting it be done by OwnerRez

Glad I searched the forum first to see if somebody else had requested this, so I didn't accidentally duplicate the request.

Essentially optional add-ons/surcharges (with regards to direct bookings) are calculated by either - Fixed amount - Or by percentage of total or subtotal - Then by per stay or night - Then multiplied by the number of guests/pets etc.

It would be useful to also have the option of letting the guest select the qty of add-ons/surcharges they require on the booking form.

Just like the firewood example above, there are many optional extras owners may want to offer which don't fit in to the current format.

For example, we also have a boat for hire, which we charge out daily. However if guests are staying for say 2 weeks for example, they may only require the boat for 5 days of that stay.

Or we want to offer, say - beauty treatments, theme park tickets, airport transfers, welcome hampers, extra BBQ gas... whatever... Sometimes not everybody in a booking party requires these additional optional add-ons. So be would be very handy to be able to offer an optional add-on, then let the guests choose the qty of that item they require. presumably via a drop down box on the booking form.

I am interested in making use of the custom owner statements and would like to request that the following fields be added to the selection of columns to choose from.

#1 commission rate. Sometimes we discount the commission for one reason or another and would like to let the
owner know by including it on each booking.

#2 Rent Amount - there are columns for taxes, gross, cleaning etc. I would like to be able to use just RENT AMOUNT.

Randy

I would love the ability to allow guests to click on a date on the calendar and a booking widget uses this date to populate form to get pricing, quote or book.

I can see this being useful with conditional settings. I would like to see custom fields that allow predefined answers such as Yes or No and then an action based on their response. For example, I setup custom required booking fields for guests to agree, or not, to I agree to No Parties and I agree to No Pets. These are also added to the rental agreement. I'd really like if the answer is No then the guest is presented with a message that their booking cannot be accepted under these conditions and to contact the owner. I'd also like for discounts to be displayed if the guest indicates they are a returning guest. Those are just a few examples of how I'd like some conditional settings for custom fields.

Not a feature request per se but a nomenclature change request. If you don't want to update across the whole system for everyone, please allow the ability to use "rental agreement" instead of "renter agreement" someway throughout by the end-user. The custom messages can be changed but the system alerts and the legal PDF file name, etc. cannot be, best I can tell. Thank you.

Absolutely need this! Trying to convince our town to no longer force In Person Check-In and part of that would be getting their ID - I have 20 cabins so I can't ask fo them to email it- need it to be automated.

I agree with some sort of reminder triggered for a custom field. I setup a custom field for Special Requests and then created an email with a trigger. BUT, if there is not a special request, then it's just one more email to ignore. Personally, I'd like the option to include the custom field in the Booking Fields of the Triggers where Custom Fields are listed, can be selected and then some sort of IF statement logic. It could be as simple as IF custom field is not Null then send trigger or something like that. I'm thinking of something like custom formatting functionality found in Excel or Numbers.

I've had this same thought many times. I'd vote for this more than once if I could. :)

Please add "strikethrough" to text formatting options.
Example: https://postimg.cc/SJHJkZcz

I'd like to see a number notification for bookings on the menu bar just like is done for inquiries.
https://postimg.cc/HrmpsFvR

Thank you for adding a "Notes" section on the Guest level. One great improvement to this would be if we could add attachments to the notes.

We require an ID and right now, the ID must be attached to the booking in "Files". It would be better if we could attach the ID file to the guest record instead of the booking. That way, if the guest books subsequent stays with us we can see immediately that we've already collected their ID instead of having to go look up the former booking and confirm the ID attachment is in the "Files" area.

I've checked and OR PM is not configured (and cant be it seems) to calculate some items that I need to include in my monthly owner statements (i.e., calculating credit card fees & charging owner for these based on the gross rental amount, then deducting that from the commission calculation, so owners are not paying a commission on the credit card fees) . Since making the edits before the statement is generated is not possible, could you make the final generated statement editable so I can make the changes manually and change the figures. That would be extremely helpful.

We used to generate door codes to be the last 4 digits of the guests' telephone numbers for the same reason.

Then I received a request from a guest to change it to something else "for security reasons".

You can't please them all!

We decided then to just let the system generate a random 4-digit code and send instructions to the guest on how they can change it if they want to.

We rarely hear from guests that they don't have the door code, but that might be because besides including the door code in the Check-in instructions email that is sent (10 days prior to arrival), we also send an email/Airbnb message on the morning of their arrival that includes the property address and the door code as well as a reminder that complete instructions were sent to them 10 days ago.

Just want to agree this would be a great feature and I would certainly use it.

when I do a report it shows the lines on it for each property in a color, however the color is a different color than the property color I have set up. can you please make them match or synchronize ? it makes it really confusing to see the report with the same colors as my properties but they are not correlated to the correct property.