Feature Requests

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Collect Photo ID Option in Rental Agreement 198 replies

MyShortTermHome
Aug 23, 2022 1:59 PM
Member for 6 years 15 posts

Hey great news - looking forward to it.

Collect Photo ID Option in Rental Agreement 198 replies

Shay G
Aug 23, 2022 1:54 PM
Member for 6 years 14 posts

Thank you Ken!!

Collect Photo ID Option in Rental Agreement 198 replies

Ken T
Aug 23, 2022 1:47 PM
OR Alum Member for 6 years 1704 posts

Any day now...

Collect Photo ID Option in Rental Agreement 198 replies

Ginny M
Aug 23, 2022 1:45 PM
Member for 4 years 13 posts

This is great! Where are we now in this process since May 2022?

Collect Photo ID Option in Rental Agreement 198 replies

House of Games
Aug 23, 2022 1:37 PM
Member for 3 years 3 posts

How do you add the PDF to templates for signed agreements?

Allow using custom fields in channel rules 8 replies

Brian K
Aug 23, 2022 11:13 AM
Member for 3 years 3 posts

I just set up a second property, but those AirBNB Additional Rules are still hiding from me.  I cant edit them on Airbnb (likely because I am API connected) and I cannot find anywhere in OR where to edit them.

It's a problem because the verbiage makes references to my 1st property, but now these are showing in the Additional Rules on AirBNB for the second property.

by Brian K – Apr 29, 2022 12:54 PM (UTC)

I did end up finding this. It's in a very convoluted place. Go to: Settings > API Integrations > Airbnb > Change.

 

Allow using custom fields in channel rules 8 replies

Brian K
Aug 23, 2022 11:03 AM
Member for 3 years 3 posts

Please, note that I am coincidentally a different Brian K, but also having this same issue. I am attempting to update the "Additional rules" section on Airbnb, but cannot find where to do this on OwnerRez. I am also connected with API, so cannot manually update them on Airbnb. Where can I find this? Thanks!

SMS Bounce Trigger 2 replies

Shawn H
Aug 23, 2022 10:55 AM
OR Team Member Member for 4 years 300 posts

Hello! Interesting concept, but as a general observation, it could create an infinite loop. If SMS is bouncing in general, and someone has a trigger based on bounces, it might continue bouncing if they keep sending SMS messages on the bounce trigger.

Google Vacation Rentals Connectivity Partner 326 replies

Ventura County V
Aug 23, 2022 2:08 AM
Member for 3 years 122 posts

Does Google charge us a commission for each booking?  When I looked into them way back when I don't think they did.  That makes me wonder, what is in it for Google?  Nothing they give for "free" comes without a price tag.  Your emails, calendars, photos, drive, contacts, notes, search history, etc. are all mined for useful data they can sell to advertisers.  They track you across the web courtesy of their free analytics platform, selling that information as well.

No, they want something.  Hopefully, OR is not bound by an NDA/mNDA and can give us some more insight, but from Ken's responses, I'm assuming it's a very strong (m)NDA.

Google Vacation Rentals Connectivity Partner 326 replies

BlueMtnCabins
Aug 22, 2022 9:45 PM
Member for 9 years 1190 posts

This has been answered. https://www.ownerrez.com/forums/requests/google-vacation-rentals-connectivity-partner#68129

Markup Travel Insurance 2 replies

Rex C
Aug 22, 2022 9:45 PM
OR Team Member Member for 4 years 75 posts

Travel Insurance is sold and billed separately through RentalGuardian directly. OwnerRez has no control over the pricing or handling of the funds for that separate transaction.

Google Vacation Rentals Connectivity Partner 326 replies

Allison C
Aug 22, 2022 9:22 PM
Member for 7 years 7 posts

Has anyone looked into these for the sole purpose of GVR integration and not fully abandoning OR? I would pay a minimum subscription just to have it as you pointed out- it is definitely affecting bottom lines for direct bookings.  

Google Vacation Rentals Connectivity Partner 326 replies

Scott J
Aug 22, 2022 9:21 PM
Member for 6 years 239 posts

Why is OwnerRez needing to have ongoing discussions with Google about this over a period of several months while other inferior channel managers have long ago gotten their host customers connected with Google Vacation Rentals?

How much talking about this is necessary over all this time, and why have the other channel managers been able to connect without all the talking?

Google Vacation Rentals Connectivity Partner 326 replies

BLB Estates LLC
Aug 22, 2022 9:17 PM
Member for 3 years 6 posts

Not quite sure how this is not complete yet. GVR will be a major source of income for many, just as their flight program took off. It'd be best to get your clients into GVR as fast as possible to help us grow our income streams further. Google seems to provide a pretty comprehensive integration manual. Any ETA from the OR Team? 

 

 

If you have fewer than 5,000 properties, we strongly recommend working with one of the connectivity providers listed below to get your properties shown on Google.

If you're already working with a connectivity partner that's not listed above, encourage them to follow the steps outlined in this guide. If you'd like to become a connectivity partner with Google, or if you think direct integration is the right path for you, follow the same steps to get started.

Markup Travel Insurance 2 replies

BLB Estates LLC
Aug 22, 2022 9:09 PM
Member for 3 years 6 posts

It would be awesome if we had a way to markup your travel insurance charged to guests. If there was a setting that allowed us to mark up the travel insurance and collect the difference that would be one more way for us to make a bit of money as hosts. Maybe the options to mark it up by percentages up to 10% or something similar.

"How did you hear about us field" 9 replies

BlueMtnCabins
Aug 22, 2022 1:27 PM
Member for 9 years 1190 posts

Right. I meant bookings that make it all the way to completion. The original post was hoping to also capture for inquiries/quotes generated -- this doesn't allow for that, but it does capture the helpful detail for those who complete making a booking. :) 

by Alece – Aug 22, 2022 5:25 PM (UTC)

Correct!

"How did you hear about us field" 9 replies

Alece
Aug 22, 2022 1:25 PM
Member for 6 years 317 posts

Right. I meant bookings that make it all the way to completion. The original post was hoping to also capture for inquiries/quotes generated -- this doesn't allow for that, but it does capture the helpful detail for those who complete making a booking. :) 

"How did you hear about us field" 9 replies

BlueMtnCabins
Aug 22, 2022 1:20 PM
Member for 9 years 1190 posts

you can create a custom field type "booking" and it will be shown on check out. Here is mine:

*SUPER* helpful workaround for completed bookings at least. Thank you so much, @BlueMtnCabins!

by Alece – Aug 22, 2022 5:06 PM (UTC)

This is not for complete bookings. This is for going forward new bookings. They fill the field in when they are going to the RA. Or you can also fill in yourself after the fact 

"How did you hear about us field" 9 replies

Alece
Aug 22, 2022 1:06 PM
Member for 6 years 317 posts

you can create a custom field type "booking" and it will be shown on check out. Here is mine:

*SUPER* helpful workaround for completed bookings at least. Thank you so much, @BlueMtnCabins!

Change wording on insurance suggestion at check out (make screen dismissible) 3 replies

BlueMtnCabins
Aug 22, 2022 12:14 PM
Member for 9 years 1190 posts

Yes, that makes sense.  Not sure exactly how soon, but it's accepted.

by Ken T – Aug 22, 2022 3:50 PM (UTC)

Thank you!

Change wording on insurance suggestion at check out (make screen dismissible) 3 replies

Ken T
Aug 22, 2022 11:50 AM
OR Alum Member for 6 years 1704 posts

Yes, that makes sense.  Not sure exactly how soon, but it's accepted.

Google Vacation Rentals Connectivity Partner 326 replies

Kelly K
Aug 19, 2022 4:18 PM
Member for 4 years 7 posts

Curious if you were able to find another way to list on Google Vacation Rentals while maintaining OR as your PM system.  We are in the same boat as we have multiple properties and we are being searched and found on Google now.  

Automated way to send text reports (by email) 17 replies

Pedro T
Aug 18, 2022 7:03 PM
Member for 8 years 51 posts

was this status changed to Planned recently?  

This would avoid me so many unnecessary crises.

Website layout 2 replies

UstlcRentals
Aug 17, 2022 1:16 PM
Member for 4 years 54 posts

Hello! If you're up for it, try this CSS to get the layout you desire:

.property-result-list.property-result-tiles {
  grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)) !important
}

Otherwise, we'll look to make auto-fitting standard in the coming weeks!

by Shawn H – Aug 17, 2022 3:47 PM (UTC)

YESSSS! That did it! Thank you so much!

Website layout 2 replies

Shawn H
Aug 17, 2022 11:47 AM
OR Team Member Member for 4 years 300 posts

Hello! If you're up for it, try this CSS to get the layout you desire:

.property-result-list.property-result-tiles {
  grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)) !important
}

Otherwise, we'll look to make auto-fitting standard in the coming weeks!

Trigger For Exact Day of Week Trash Reminders 67 replies

VisitIslandPark
Aug 17, 2022 8:23 AM
Member for 6 years 4 posts

Yes I really would like this feather turned on.   If the booking occurs on a (day of the week) 

also would be aweosme for if booking occurs during a month and day (for festival activities) would be great too so I don’t have to send manual emails.   

please please. 

Change wording on insurance suggestion at check out (make screen dismissible) 3 replies

BlueMtnCabins
Aug 16, 2022 9:55 AM
Member for 9 years 1190 posts

I love that OR reminds guests to buy insurance after signing that RA. Great feature. But I had already 2 guests call me asking why are they being forced to buy insurance. The way the splash screen looks makes them think that insurance is mandatory. 

Maybe add something like  "No, I will take my chance and I do not want to protect my trip" below the current message so that screen is dismissable by clicking on some "No " button. Just a suggestion. 

 

SMS Bounce Trigger 2 replies

Arrive and Thriv
Aug 15, 2022 5:56 PM
Member for 5 years 41 posts

If there was an SMS Bounce Trigger, we could create this:

IF an outbound SMS bounces THEN we Send out an Email and Platform message letting the guest know that they will be receiving important notifications by SMS, so they need to update their information.

Should be a pretty simple trigger to add (since the system already emails us based on an SMS bounce) and it would help push all guests toward SMS integration and cell phone inputting instead of office or home numbers, etc.

Thanks for listening!

Ben

Trigger Booking Field Criteria - Check In Check Out Non Standard Time 9 replies

Sloanish
Aug 13, 2022 10:53 AM
Member for 7 years 162 posts

I would be nice to have this automated within OR so that the guest can simply do the paperwork.

Owner Statement Balances 1 reply

Kevin E
Aug 12, 2022 8:40 PM
Member for 4 years 1 post

It would be very helpful to keep track of each owner's balance and display it on the owner's statement. All of the information to calculate this number is already readily available inside of Owner Rez. We currently display a breakdown outside of Owner Rez, but all of the information comes from the payout section and the statement section. For a particular month, it consists of their beginning balance, statement proceeds, disbursements, and ending balance. Thanks.