Feature Requests

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Bear in mind that these notes only indicate TI purchased through OwnerRez; we have no way to know if they bought it from Vrbo or elsewhere.

If the guest purchases travel insurance it IS documented in the booking activity notes:

Activity
Jun 17, 20 - The booking was entered.
Jun 17, 20 - Scheduled a payment for the remaining balance to be paid on 6/24/2020.
Jun 17, 20 - Purchased a travel insurance policy for $224.17
Jun 17, 20 - Collected a payment of $1,143.72 from credit card Visa *****.
Jun 24, 20 - Collected a payment of $1,143.71 from credit card Visa *****.
Jul 12, 20 - The booking was canceled.

We don't receive a "notification" when it is purchased, true, but it is at least noted in the booking.

We can also run a report for Insurance to identify bookings that have purchased Damage Insurance, Travel insurance, or both.

If your concern is that you might issue a refund on a cancelled booking when they've purchased insurance you can add a step to your process to either check the booking activity notes or run the insurance report first to identify if the guest has purchased the insurance.

In Owner Statement Views… booking columns — would love owners to be able to see the listing channel that each booking came in on. It instantly helps clarify for homeowners the difference in pricing, channel fees, tax structure, etc. as platforms handle things differently than direct bookings. Is there any scope to add the listing site / channel as a column option so this can be displayed? That field shows up elsewhere in reports, so I'm hoping it can be added here as well.

There are several other useful data points that also don't appear on Owner Statements but do in Booking Detail report or Line Item Pivot report. As the data is piece-mealed across multiple reports, I'm really struggling to export the data in a way that allows us to grab all the info we need for each monthly statement we provide our owners.

The Trigger Forecast (https://app.ownerrez.com/triggers/forecast) is a useful tool, especially after I've made updates to my triggers and I want to see what's actually going to get sent out. (I've made changes before that have resulted in all my upcoming guests accidentally getting sent something I didn't mean for them to get.)

Unfortunatelty, the Trigger Forecast tool is hard to actually use because it's cluttered up with all of the triggers that won't actually be sent--ones where the trigger doesn't apply, or the trigger doesn't match any criteria yet, etc. I have 1,605 entries in my Trigger Forecast, but viewing 100 on my first page, only 6 of the listed triggers are actually ones that will be sent. Having to page through dozens of pages does not make the data easy to digest.

The "Filter" function already has options to exclude ones that have already run or have been skipped. My request would be to add two additional criteria to the Filter function:

-Exclude Can't Run Yet
-Exclude Will Not Run

Ticking those boxes would clean up the list and make it far easier to see what messages will be going out.

I'm afraid at present, the colors are not configurable. We will likely redesign the calendar controls at some point, and add this capability among many others.

Not to mention when guests ask questions about fees or listing details or such, it helps to know so we can say things like "the fee you paid Vrbo is controlled by them" or "if you scroll down through our Expedia listing, you can see all of the amenities we offer," etc.

I just default these days to using "Vrbo" in those instances (now that the HomeAway brand is gone) but they still do have several brands, and this can be confusing to guests.

Add batch copy capability to property description screen. For managers with numerous properties that are listed on multiple channels this would save a lot of time.

The batch copy would allow you to copy the property description values from one property to other properties. This would work like the batch copy on RATE screen.

Another benefit is that it would ultimately lead to more complete listings as it literally takes hours to fill out all the items on that screen when dealing with multiple properties. As a result many of the areas never get filled out.

Thank you

I'm testing out OR to migrate from another company. How do I specify the color of the listing sites when viewed in the calendar option 'Color by Listing Site'? Right now VRBO = Gray, AirBnB=Maroon, and MyVR = Burnt Orange. The Air/MyVR colors are too close for me to quickly discern and I'd like to contrast them better. I have searched but either I don't know the right term to look for or this info is not available. TIA.

Update 1/23/24:  It is nice to see this topic get some votes, thank you.  Updating my post to include screen shot of the colors that appear only when selecting the Year view and then selecting color by listing site.  I normally view by Month and these colors are not an option. And if they were, the colors that are presented in the year view, by listing site, are either too dark (purple) or similar (air and direct).  Personally, I prefer lighter colors to highlight that are not similar and easy to see the date.  

I feel this is pointless personally, we integrate with Quickbooks via ownerrez so if there was ever a situation where we needed to charge an owner we would create an invoice within quickbooks and send them an invoice to pay via card or bank transfer to pay that invoice.

but ive never personally had a reason an owner would owe me more than what i owe them.

Would be super helpful to be notified by OR when a Guest has purchased travel insurance; a reassuring bit of knowledge should something go sideways on our end that adversely affects the Guest's stay, before we offer partial or full refund mea culpas, etc. Who's with me?

It would be great to see which Home Away family / child site a guest booked through. That is, to know more than just from the Booking Overview page:

"This booking was created automatically by a HomeAway API integrated channel."

It would be helpful to know if the booking is from VRBO, HomeAway, Travelocity, Expedia, Hometogo, etc.

1) That would tell us which site we are getting the most bookings through and help us with strategy etc.
2) Also, it determines whether I can review the guest and thus my post-check-out message that gets sent. If the booking is from VRBO or HomeAway, I can write a review for the guest but if it is from Travelocity or Expedia, I cannot.

Begging for this feature!!! Many would be happier uploading it this way than texting or emailing.

I think it is necessary to provide a secure portal for the guest to upload their ID. This is becoming more of a concern to guests and it is necessary when fighting a chargeback.

Yep I see this as beneficial option for those of us here in Oz as well

Ability to associate a tag to a surcharge. When that surcharge is added to the booking either manually or by the guest at check out then tag that booking.
Thanks

This would be enormously helpful as I'm constantly checking for tags!

Good idea!

Pleaseeeee add this feature!!!

Yes! Having the ability to accept credit card payments for non-booking related charges would be ideal. I occasionally have charges to owners that exceed revenue for the month… so there is a balance due from owners to us. While not booking related, the charge is owner/property-related and being able to execute that somewhere within the OR system would be very helpful!

I would really appreciate the ability to search the Feature Requests. I can do an overall search, but it usually brings up pages and pages of forum discussions... which isn't super helpful when I'm just trying to see if someone already created a request for something I'm interested in (so that I can up-vote it).

So I'm submitting a Feature Request for the ability to search Feature Requests. ;)

Yesss!!!! I totally vote for this feature too.

This would be great

Inclusion of the fees that we pay would reduce our administrative time on bank reconciliations, accounting/tax prep and opportunity for error. Now that Bambora is willing, sure hope that this missing link will be implemented to display/report complete booking records.

We really need to have our pictures on the website. Not static pictures. That is so 1980. If we change the pics in owner rez...why not make a widget that works in tandem with the existing...booking widget, calendar, etc. That page where it says "Details"..should have all our pictures. Still waiting for something on this.

There are cases where the owner doesn't make any money to cover repairs or supplies charged back to them or they would like to pay them instead of being taken from income..
Instead of sending a check.

What would be the use case for this? Owner statements nearly always result in you the PM owing money to the owners, not the other way around.

Why can guests pay online but owners can not pay their statements online?

Yes, just thinking out loud. We changed our commission rate and included hospitality extras like paper towels, toilet paper, laundry pods, soaps, shampoos etc. So now it's no longer an expense for the owners and we don't track them that way on their statements but it would be handy if we could keep track of the expense for ourselves in OR. They wouldn't be for owners, properties or bookings but would be part of the monthly PM breakdown. Am I making sense?

I'd like to show the number of bedrooms and bathrooms in my property on the quote. So in addition to seeing the following: guest name, arrival date, departure date, number of guests, quote # and expiration date of quote. It would also include 1 bedroom/2 bathroom.