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Could we please have additional criteria so that these are displayed subject to Listing sites?
Thank you.
It would be nice able to link messages directly into a What's App business account A cheap alternative to sms messages.
Currently the logo on custom website and booking pages is hard-coded to link to the top level of the hosted domain. We use the OR website as a subdomain (bookings.lafayetteflats.com) and would love to have the logo link back to our main webpage in the parent domain (lafayetteflats.com). Seems like an easy option to add and we would appreciate it!
I love your product, but your reporting leaves much to be desired.
The Detail Bookings report has a column for Rent, but not one for Surcharges or Total Taxes. Therefore, it's impossible to know how much of the booking is yours and how much is going to the government. This makes it useless for looking at profit. Also, there is no column for Listing site fees or Credit card processing fees.
In order to see how much is going into my pocket, I need to run a Tax Detail report. The problem with THIS report is there is no Total Tax column. The individual taxes are shown, but no total. Therefore, I have to export the data into Excel and do my own calculation. Even worse, the columns are unpredictable, meaning there is a column for every tax type you have created. But when you run it for a different period that might have had different taxes for those bookings, you get different columns. Therefore, I have to create custom formulas every time. I can't even paste the data into a template because I can't be sure what tax columns will be present. And because this report does not have the other columns that the Detail Report has, it cannot be used on its own. So, you need to run both reports.
It's such a hassle that I don't even use the OR reports, although I really want to.
What I need is a "Kitchen Sink" report with everything on it (but without the unpredictable tax types). Then when I export to Excel I can pick and choose what data I want to look at, manipulate, create charts, etc.
It would be useful to have custom fields that can be set based on which platform they booked through.
There are many sites i advertise with that are not API connected yet we have little or no control over the definition of the cancellation policy.
For example:
Cancelling conditions
In case a rental contract is cancelled, the following cancelling fees are due:
I, therefore, create a custom cancellation policy to match that listing site. Owner Rez can do this to an extent up to 3 levels but needs an additional level to accommodate
the policy I am trying to create below. In this example, I can't add the criteria From the 7th day or later 100% because a maximum of 3 options can be added it would need 4.
Part 2 of this would be to allocate a cancellation policy automatically to a booking based on the listing site it came from. Currently, you can do this manually in the rules for a booking but to link it would be better. Rental agreements can currently be linked to a listing site so also should cancellation policies work in the same way.
Hi Pam!
In the top right corner of the Triggers page, there is a Forecast button that shows Triggers' statuses based on arrival and departure and you can filter by various items. That should get you what you're looking for.
-Shawn
When looking at a guest booking, go to Messages, under Automated Messages, there is a section called "Time-Based Automatic Messages (sent by triggers at a certain time)". I would like the ability to sort the trigger emails under this by time (eg. 20 days before checkin, 7 days before checkin, 1 day before checkin, day of checkin, day of checkout, 7 days after checkout) or title so that I can easily see which emails should have gone out, and what are the upcoming emails, then I can quickly see whether the status of the email matches what should have or will happen.
Hi Ken, I am also interested in the ability to auto-generate management agreements that could be signed using the digital signature feature. I'm not sure if this is what you meant when you said this is now possible, if so, how do we do that?
I was wondering if you were able to auto-generate management agreements that could be signed using the digital signature feature?
As other's have mentioned, there doesn't seem to be a way to set reminders for future monthly payments for long term bookings. If that could be added, it would be very helpful!
I would also vote for this if possible to get the guest phone numbers into their system. Will automatically text guest if noise levels get too high.
We have found that guests are much more likely to communicate and respond to SMS messages. Unfortunately this is only available in North America at the moment. Please may we see the introduction of world wide text messaging.
You can add a Tag group to the Guest record for this. Then tag your guests as verified or not.
Adding a synch to Google Places or Yelp would be a great addition.
I did the same, but it would be nice to add functionality for Matterport 3-D tours in the new Video link on photos (extending from just You Tube & Vimeo.
If you add a product to the item catalog they maps to the right tax category in Quickbooks, you can still use their native tax reporting. You just need to map it to the right GL category for Sales/Lodging Tax
It would be nice to have an option to just turn the email into an AirBNB message, essentially removing all HTML formatting. Then the messaging could be maintained in one place, not two for the same exact messages that are just different due to messaging channel. This could be extended to SMS too.
I add a Property for each property, a Customer for the Owner, & then the Guest as Sub-Customers of the Owner. To enable the trust accounting, I also have a corresponding Vendor record for the Owner, where I create a bill for each booking, including the commission, making all the guest charges billable. Then when I settle up each month, I have all the proper debits & credits in Quickbooks. It would be nice to have a more robust integration to enable this, as well as other linking in Quickbooks to Guests/Owners/Properties/Classes to eliminate duplicate entries.
It would also be nice to allow the dynamic pricing integration to bundle the 2 prices and increase/decrease the bundled price. This would help ensure there aren't strange things happening outside OwnerRez that need to be separately managed manually and would easily allow for the correct splits across owners for bundled listings, based upon the pricing each owner gets.
For owners with gaps in guest stays and high heating/cooling costs, having this integration would pay for itself.
Can you see if they can return a tag that can be used in a triggered email within OwnerRez. It could suppress the door code email and notify the owner/manager that the reservation needs attention.
We have a Facebook page we use to promote direct bookings. They now have a hotel API, so it would be great to have this added as a channel in OwnerRez: https://developers.facebook.com/docs/marketing-api/hotel-ads/catalog#hotel-api
Yes, this is an important function we need too!
I have so many airbnb guests call me concerned about the legal agreement email. What if it were fashioned more like an online check in? Where they fill out basic contact info and maybe vehicle type along with whatever else and then check a box that consents to terms...
I think it would be more inviting, less threatening and in turn gain more contact info about the airbnb guests.
If only the system alerts could be modified!
In the meantime, please add the CC fees to the Payment collected email and maybe a total to be disbursed (total collected minus fees). That's the first thing I have to look for in the system after getting a payment so that I have the info needed to update my accounting. Thanks.
Right now, the only field option to use the owner's name (in an email template to send them owner statements) includes their full name: first and last. When have we started an email with Hi FirstName LastName? Never. 😉 Please provide the option to enter owner's first and last names separately so they can be used individually as a field as needed.
There is no book it now functionality for owner reservations on Instagram currently. It is hard to evaluate something that is not activated yet.
We’re seeing more and more engagement on Instagram every month. It is something that we need to be ready for and anticipate. People use it a heck of a lot more than email, websites or FB now.
OR - Please add this feature.
does anyone actually book on IG? we have had IG for years and post regularly. Judging by Google Analytics, it is a dud.
I understand both sides to your idea. As a whole though I think it could be very helpful and effective in a diverse number of ways!
Specifically to your case, it sounds amazing.
In my case, id LOVE to get a confirmation they have read the house rules. I have a houseboat that requires you to flip a switch on while you shower, in order to pump the water out of the boat... or else it builds up in the hull of it. NO ONE must read the rules, even though they are in huge bold font right at the top of the page, and my husband is always having to pump it out at least once every week. So a confirmation button would be great. Otherwise, I'm left being pesky by asking them if they read it and reminding them to read it. Without knowing they have, I'm just annoying them with old news.. if they have read it, that it is!
High five to your idea!!
