Feature Requests

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Remove SSL and CC language from bottom of guest forms where it doesn't apply

I agree on adding custom fields to owners, and I created specific requests for tags and notes on owners too:

https://www.ownerrez.com/forums/requests/add-tags-to-owners
https://www.ownerrez.com/forums/requests/add-notes-to-owners

Since we're tagging lots of things now, how about being able to tag owners? Tags and notes both, though I already made a request for notes separatedly since they are maybe different things.

I'd the ability to store a running list of notes about my owners (talking owners in the PM sense)

The different APIs work differently, so some of them can have sync timing controlled more directly than others. Airbnb will usually sync right away, but VRBO has to wait until their server polls us, which can be awhile. In that case, really what we're doing is setting a flag indicating that they *need* to sync with us, but it won't *actually* sync until they come 'round and ask if we have anything new for them.

So this feature is already provided to the greatest extent possible with the technology in use by each API connection.

I am trying to setup an OwnerRez hosted website and wanted to add a "Contact" page with a general contact form. Support suggested I use the Booking/Inquiry widget to create my contact form and embed it into a custom page. Sounded like a simple enough solution, but I can't figure out a way to NOT have the calendar or the number of adults/guests field display on the inquiry form widget. I'd really like to have this inquiry form for potential property owners who would like to use our management services not booking a place. This limitation means this widget is really cemented to be just a booking form not a flexible booking/inquiry widget. I am hoping maybe I'm just missing something, but if not then perhaps this is a new feature request?

What about just a shortcut to that tool that is really easy to find. That would seem pretty simple to add?

We would really love to use the Property Management Module to help with new owner onboarding. We are working to rapidly build our management portfolio but are having a difficult time keeping things organized. While considering seeking out additional third party software to help us with these tasks, we realized a lot of the features we need are already built into Owner Rez.

One of the main things we'd like is to be able to add "Custom Field Definitions" in relation to "Owners." We would like to capture pieces of data like commission rate, nightly rate ranges, management contract renewal dates, etc.

We'd then like to use these custom fields to help us auto-generate management agreements that could be signed using the digital signature feature.

I think all these functions currently exists in Owner Rez, but are not quite linked together. I understand there is often more going on under the hood that might interfere, so I'm not sure how difficult these changes would be to actually implement, but I know these improvements would certainly encourage your property managers across the board to build their portfolios faster.

I appreciate your consideration. Thanks!

Yes, we also use Smartbnb just for the automated review function now that I switched to OR. So I'm voting with my money since I'm willing to spend extra money for this feature by keeping the SBB subscription.

It would be VERY helpful to be able to drill down on data elements on reports. For example, run the tax report. It would be good to be able to click a number/amount and see a list of the underlying numbers. It makes verification easy or get you to a specific issue booking.

When filtering bookings using tags in the list view could the Tag be outputted to the generated excel file?

I second this! Same goes for filtering bookings on the List view, too--about half the time when I hit "back," it doesn't remember my selections and I have to re-select the filters. Fixing these two things would certainly make month-end financials less of a chore. :)

at least sticky filter. Right now filters are not consistently sticky and if I click back form the report I have to reenter criteria

For those with many properties (PM and common widgets), would be helpful to add (optional) columns for Min and Max bedrooms (example: so that whoever searches can select Bedrooms: Between 2 and 4) and not just have 3+ when 12 bd properties are also shown. and a pet friendly filter/check mark.

and traveler provided phone.

Yep if we had the charge changing preview then we could let you recalc charges on Vrbo again. That's a great point!

We turned the change charges on move option off for Vrbo because Vrbo charges can be a bit different than what's in OwnerRez and too many people were accidentally overwriting holiday fees or LOS discounts and running into issues with the new total.

Replying to this thread because it's sort of related, but in addition to this, can you bring back the option to automatically recalculate charges when making changes to Vrbo reservations? That was removed for some inexplicable reason, and now I have to recalculate things manually when a Vrbo guest wants to add a night, which is a step backwards.

Yep, this is in the works now, but no ETA yet.

For the rental agreements, go to the main Bookings display, List view, and Filter for Signed Agreement = No. That'll get your your list.

For photo IDs, unfortunately at present we don't have a perfect way of doing this, but you could probably get something fairly OK by using Tags. Make a "Got ID" tag and tag the bookings that have it, so you can easily identify those that don't.

It just spent an hour trying to find a quick way to determine if I had any missing rental agreements. There didn't seem to be a quick way to do this so I had to go through and check each booking to find three missing agreements. Am I missing something?

Also, we require ID and there is no way to quickly identify if this step has been completed. Could we add a field that could be manually marked and then searched or reported?

Thanks for your time.

Hi Chris,

Thanks for looking into this.

We are currently using Smartbnb to handle automated reviews for Airbnb so would be awesome to be able to have that in Owner Res so we can drop that software.

We write all our reviews and save them and then have Smartbnb choose one to send for us.

Smartbnb has bad review feature that I hope you guys can incorporate as well.

With that you can mark a potential bad guest and it will delay sending that review until the very last minute to give us time to handle the guest.

Scott and Heidi

I'm wondering Randy when you would send that email out? Is this something you'd use just prior to arrival?

That's an excellent idea, which I'll pass along. In the meantime, we just released a new "Tags" feature for bookings that can be tied in to Triggers. So, you could create a "problem" tag, and then build that into the trigger to not send the email if the guest or booking has that tag.

I have a series of messaging triggers that send several follow-up messages to guests after check-in and before/after check-out.

When a guest reports a problem, the communication becomes a bit more touchy. It's awkward to deal with a problem and try to placate the guest and then a few hours later, the guest gets an ebullient message saying, "I hope you're having a five-star stay!" Sometimes in those cases, being silent and just making it through to the end of their stay is the lowest-key way to avoid further issues.

There's already a "Guest has a problem" checkbox in the Notes screen of each booking. It would be great to leverage that so that if the box is checked, then corresponding messaging triggers can be tagged to "do not send if guest has problem." That would make some interactions a little smoother. :)

There's not currently a way to exclude a discount based on existence of a holiday, but that's a great idea -- I'll get that on our dev list.

Right now the only way to do it would be to set season or arrival date criteria on the discount so that it only applies to dates that aren't holidays.

I know how to add a extra charge for a holiday, but how do I prevent a discount to be applied if the dates are during a holiday? I don't see a criteria for doing so. If it does not exist, it would be great to add one.
Example: I have discounts for 3 night weekends, but don't want to run them during holiday weekends. How can I accomplish this?

This is a great idea...I have been looking for workarounds with zapier for a while now. +1

Not at present. It is planned to be added in the future.

Is there a way to set something up to allow guests to purchase the add-on surcharge options after they complete their initial booking? Say we offered a birthday cake, and they didn't buy it when they booked, but then decided it would be easier to have us provide it. Is there a way to set up a page, or an email with the options, to ask them one more time before they check in if they want any of the options?

Unfortunately, the only way to do that is to create a special season for just that one day, and control the checkin/checkout dates in that season.