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I want the trigger for both situations: custom field has a value, custom field does not have a value. I use it for the door code to send to the guest, so I want an email message that comes to me if I didn't set the door code at least a week in advance of their arrival, and another email message to send the door code to them once the custom door code field is set and other conditions (like getting the security deposit) are fulfilled.
EDIT: 3 years later and I just got bit by this again and still want the feature!
I use tags on every single booking and now adding tags to the guest name. Please consider adding "TAG CRITERIA" to discounts based on TAGS. For example, friends and family discounts, repeat guest discounts, etc. The purpose of this request is not to do away with discount codes. The codes serve a purpose for very specific campaigns we run: seasonal, ads/promotion, etc and we track those by the code. We manually have to apply the repeat guest and friends and family discounts. If we have a TAG assigned to the guest name such as "repeatguest" it would be recognized in the system and their repeat reward would automatically apply at checkout. I see this as a great option and hope that others would too. The TAGS have been very useful in so many ways hopefully we can add this too!
So here on Tybee Island, everyone attempts to access the rental early, it's a huge pain for all of us, housekeeping gets disrupted, sometimes the guest are even rude and feel entitled to gain early access.
Here is the issue... We have the check in info set to arrive at exactly 4pm, however, the system has a lag and guest receive the info at 4:04 - 4:08 pm. We get so many panicked phone calls during this time.
Can you adjust the times to allow say 3:50pm, as of now we only have hourly options.
Yes!!! such as landscaping fees that are the same every month.
Thanks for the suggestion!
We do not currently support repeating triggers because it can get very spammy. Consider someone who sets up a "daily" recurring trigger for 30 days before arrival with no criteria! The guest would simply get spammed every day with no way to stop it. 🙀
We have discussed recurring triggers before, but no ETA on that at this time. We want to make sure we do it right with the proper limitations, and that we don't damage your email reputation by a poorly configured trigger.
Some guests you just have to nag and nag. I've got one, hasn't sent his photo ID yet. I want a nag email that goes out every morning about it starting about 3 days before arrival (that feature already is there), but repeats every day until the trigger condition fails (I record they have sent their photo ID as a tag) and always stops after arrival time.
I would love to have a drop down selection menu for the guest to select an option of how they hears about us wether that is via Facebook, Twitter, Friend/relative, Print advertising, Newsletter, etc. This would help with tracking our advertising $ via different venues! Thanks!
Same for Smoky Mountains widget too!
You can forward voice calls made to your SMS number, to another phone number, yes.
You cannot forward SMS messages though.
We do plan to add additional capabilities to the owners portal over time.
Hello all. My understanding was that you could "forward" SMS replies to another number. I have set up forwarding to my GV number but messages do not get forwarded. GV number is capable of text messages.
1. Property reviews - Can owner have access to reviews of their properties through owner portal?
2. Communication - Owner's ability to communicate with PM for property maintenance or getting clarification to questions/queries through owner portal?
Great! Thank you.
This update has now been released, so you can use the change/move button even if the booking has been canceled.
As we approach month end I find myself cussing at my screen again 😦
I just came here to request this as well. I would love to set up all my monthly charges as recurring. Even just an option to duplicate a past expense would be helpful!
Thanks, Chris. I'd added this here after Paul responded suggested via email that I add it as a feature request. Thanks for clarifying that it is already available!
Good point -- this used to be possible when Info was a separate edit screen, but when we merged everything into one change/move screen it is now not possible.
We'll get an update out to make that change/move button visible for canceled bookings as well.
Have your rent as position 1 - I'm thinking it would always be at the top anyway.
Have your cleaning as position 3... it will be next in line unless you have something that says it should be position #2... see next :)
Have any/all discounts as position 2, that way it only discounts the rent and is discounted before cleaning, taxes, and/or any other surcharges are applied.
I want to be able to edit the TITLE of the canceled booking. I am using it for my own reservation code to keep track of the vouchers etc. The {CHANGE/MOVE} button is missing on OVERVIEW page when booking was canceled.
Map Widget added to Availability/Search for Wordpress so that guests can see available properties on a map instead of just a list.
I would love this too—-and maybe a separate lease agreement on the dock.
Is there a place you can specify if you have a boat slip with your property. Either marking it as boat slip included or boat slip available for added fee placing under rooms and accommodations or amenities?
It would be easier for people to search who need a boat slip if it was include under a specified criteria just as when you are search waterfront or ocean view.
Hey Alece! If you go to a booking, go to the Reviews tab and click the "Request from Guest" button, you'll see what the guest review experience looks like.
There is a Public Review box at the top, and then at the bottom of the guest form there is a Private Feedback box to collect that private feedback as well.
I want guests to feel free to share any constructive criticism they may have, but would obviously want them to feel encouraged/know they can do so privately rather than including it in their public review (as they can on certain platforms). Would love to see a "Private Feedback" section included in the OwnerRez review process itself.
We've got a pending update to support "shift + click" on those checkbox lists. That should be released in the next week or so. We've also got longer term plans to add "select all" and "clear" options to that interface, but I don't have an ETA for that.
We don't allow excluding seasons because it encourages some dangerous patterns for rate calculation. We may revisit this decision in the future, but no plans to change it at this time.
A filter to select rates by portions of a season name would allow selection and display of seasons for specific years, properties etc.
For instance, our seasons are named 2021 Fall, 2022 Fall etc. Allowing filter to select for 2021 would very helpful.
We also have some unique properties with season that do not fall into the regular pattern. We prefix these for instance with acronyms such as OBC for Ocean Bay Club. Filtering on these would only display seasons for that complex.
Currently you can select all properties or select properties.
In our case we have 30 properties and if we want to select 25 of the 30 we have to click 25 times for each season.
By adding "only" or "everything but" options this would make process easier.
Pretty please? Just because I discount my friends and family doesn't mean my cleaner does!
Thanks!
Any update on this???
