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Minut uses the guests phone number to send sms messages if there's a noise alert.
I think the first step on this would be to simply allow housekeepers access to the stay reports, which already exist. I would not consider this "requiring more sophistication". That would be great added value for the users of the software. To take it up a notch from there, creating a "daily report" that could be expanded for up to 7 days (or longer) would effectively mirror the report that we give housekeepers now. Our problem is that once we cease using our own database for reservations, we lose our automated cleaning report.... If a client needs more "sophistication", then by all means they can use one of the partners that specialize in housekeeping software, but on first glance, this adds $5/unit/month that seems like an unnecessary additional expense. We have been very impressed with all of the features of the OR software, it seems to have solutions for almost everything, the one exception being the ability to allow housekeepers access to the information they need. Sure we can print the reports and send them to the cleaners, but this seems like an unnecessary step considering the report is already in place and is just an access issue.
Id love to use the calendar that the system has instead of Google calendar as a widget on my phone home screen. Is this possible? Or if not, then have the Google calendar sync show the same info at least. Maybe?
I would love it if I could specify a font and font size that would be used as the default in all new templates I create. As it is every time I create a new template I have to change the font and font size to match all the others. It seems like a little thing but it ends up being quite time consuming over time.
If Quickbooks Online is used, PM should also integrated with the transactions of the expenses to PM moduel.
Otherwise it is duplicated work to enter expense in PM and have to do class in qbo again.
Thanks,
Lily
The work around in most local jurisdictions for circumventing landlord/tenant laws where tenants are harder to evict is once it is a contract of 1+ month in length. Per my lawyer, signing multiple contracts at any periods of less than 1 month will restart this time frame, and avoid lengthy court appearances for evictions. I suggest that we have the option to send out multiple renter agreements to guests if the stays are greater than 1+ months.
Disclaimer: I am not a lawyer and am unable to provide legal advice. This is only per my discussion with a lawyer and my knowledge of this topic.
Unfortunately, Airbnb doesn't provide the guest's reviews via API, just the ones relevant to that particular host.
We do link the Airbnb user profile in the booking overview and guest overview, though, so you can click through there to see the guest's profile on Airbnb.
We had a terrible guest and although I normally always check a guest's Airbnb profile after a booking is made, this time I missed it. Now when I check the guest on Airbnb I saw that he has one 1* review left before. So, it'd be great for us (and also team members who do the greeting) to see guests' ratings in OwnerRez. If we didn't miss this we could cancel the booking or warn the guest in a very serious way at check-in.
Can we please have the skip button back in the messages screen?
The new screen adds time to regular tasks. and it is more difficult to see messages.
Can the drop-down be removed on the desktop view?
Please we need this!! Trash bits a big issue when we don't remind guests to take it out
Quotes generally are a whole area that is not connected to triggers. Perhaps its one of the Christmas goodies hinted at. 😉
Instead of collecting Driver's Licenses myself could ownerrez integrate with Stripe Identity?
Stripe Identity lets you programmatically confirm the identity of global users so you can prevent attacks from fraudsters while minimizing friction for legitimate customers.
Alas, no - Vrbo keeps pushing that back. :-(
The ability to create custom fields in OR has allowed us to collect and use valuable customer information that is not stardard to the OR database fields.
When creating these fields we often wish we had the option of field type, for example Picklist (drop-down), Toggle (Yes/No) or simple tick boxes.
This would simplify the form completion process for the guest, help to validate and keep the data collected consistent and eliminate the need to describe how you want the data entered in the text box as part of your custom field description (which has a character limit) allowing PM to include more of the information they actually want to communicate here.
Ideally the guests responses to these questions in the quote acceptance stage could also be used to activate trigger messages as well.
I just updated our Quote Acceptance page to include a few Guest fillable custom fields. One of the fields is called Airport Pick-Up.
I would love to be able to schedule a trigger message follow up based on the answer to that question/field. So if someone said YES they would like airport pick up I could send an email that requested the other information I need like Airport, Airline, Arrival time, number of people etc.
This feature could also be used for early and late check out requests or additional cleaning requests etc.
Any update here with VRBO supporting the API?
That would require a dedicated app, so, no, not in the near future.
We do intend to implement push notifications from our Progressive Web App in the near future. [WebApp Notifications on Apple/Android]
Great news! We added a blogging platform directly inside OwnerRez websites. Read about it and watch the video here:
https://www.ownerrez.com/blog/blogs-for-hosted-websites-associate-photos-with-rooms-on-airbnb-improved-reviews-on-google
Hey Paul - so are there plans to at least set up push notifications?
Yes I know of that. But I bounce A LOT between properties and the various settings and to my website to see how they appear and affect my site. The shortcuts are only missing that one to make it perfect for me. Just thought it wouldn't be too much to ask and it wouldn't be too much of a consumption of space. The bookings, quotes & inquiries could be and should be condensed to one drop down menu for Bookings, if space is a real issue. I only ever click Bookings, Properties, Settings and Tools. To even add it under Tools would be great. It is a tool. :)
It would be helpful if Tags were shown on the mailing lists. Any way additional column(s) can be added to exports?
E-blasts still work for us. I keep my list under 2K so I can use the free version of MC. Our open rate is about 30% with about 6% clicks.
If you go to your website directly (the actual domain name) there's a bar that shows across the bottom of the website for you to "edit settings" quickly. It detects if you're logged in and shows the bar on your website all the time. That's probably the fastest way to get right to it. It also lets you edit the specific page you're looking at.
Here's an pic of what I mean:
I mean the hosted website section in general. And it would be no different than the PM quick access that i don't use. I look over it though. Like others could if they don't use the website.
Hmm. What version of iOS are you on? v15 is supposed to have a pull to refresh gesture: https://www.iphonehacks.com/2021/06/safari-ios-15-offers-pull-to-refresh-gesture.html
I have. It does not seem to work in the PWA on iOS.
Not sure exactly what you mean here - are you wanting a link on the main menu to your website? What if you have several?
Or, just to the Hosted Website area? But, what if you aren't using that - seems like it would just take up main-menu real estate to no good purpose?
I would like to see a link or menu item (like in tools menu) or even a button in the header of the software that gives instant access to the hosted website section. A lot of what is done in the rest of the software is reflected in the website and its a pain to make a change and then go find the website again and check it out. To then have to go back and make another change. It's a lot of back and forth. Plus the website is a HUGE player in the grand scheme of things and yet it's so tucked and hidden.
Yes, we are aware of this, but at present Airbnb has no integration API for it available, so it is not possible for us to use that system.
