Feature Requests

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In the meantime it would be a good feature to be able to set policy by channel. We can then make it more attractive for direct bookers.

Just bumping up so others see it

Yes. And, the widget should update photo changes made in OR onto the website by the widget. The widget should import into the website the pictures, the caption and in the order, they are in the property section of OR.

It would be great if there was a page that the PM can use to choose the property, date and guest then a customizable checklist of things that need to be checked before guest check-in (beds made, pool heater working, A/C temp, remotes operational, etc.) and then a list for after they check out (condition of the house, laundry started, etc.). Once the PM signs off on it, it is stored and the owner is notified.

Great idea! I was looking at using Google Forms for something similar ("If you have a maintenance request, please fill out this form," etc.) but will have to look into Jotform.

However, if this feature is on OR's roadmap, I'll put that project off, so please let us know, OR guys! :)

Ryan, what was the CSS workaround?

>>You cannot easily deny you missed that section when you have an initial or signature right next to it. Plus, it makes me feel better that they "may have" actually read that section since it was pointed out to them.<<

Now fast forward to Booking in the Time of COVID-19 and the horrors of Chargebacks: Why having multiple sections with initial or signatures are essential today.
And as the 2020/21 winter holidays bring even more uncertainty to the VR business with the ever-present worry - will I or won't I be closed down to "stop the surge"...

I recommend you read -COVID‐19 and Vacation Rental Payment Risk: THE BIG PICTURE (https://vrmintel.com/covid%E2%80%9019-and-vacation-rental-payment-risk-the-big-picture).

Skip to the bottom section titled: "UPDATED CHARGEBACK INFORMATION RELATING TO COVID‐19. As of 4/6/2020"

Note specifically:

>>>Cancelled Services/Credit not Received
Best chance of reversal will PROVE the guest agreed to your cancellation policy and cancelled outside of it
√ Guest signatures and/or initials are within 1” of your cancellation policy
√ Proof the guest had to click to agree to your cancellation policy online to complete the booking
√ Documentation showing the date the guest attempted to cancel

>>>Services not Rendered/Provided
Best chance of reversal will PROVE the guest completed their stay or agreed to your cancellation policy and cancelled outside if it.
√ Guest signatures and/or initials are within 1” of your cancellation policy
√ Proof the guest had to click to agree to your cancellation policy online to complete the booking
√ Documentation showing the date the guest attempted to cancel

It would be great if we also have the ability to remove fake reviews or 'test' reviews. Will our reviews be pushed to Google...

It would be nice to allow guests to enter information on a custom form. I currently use jotform.com to send an arrival questionnaire to ask the guests how everything was upon arrival such as cleanliness. I also send them a departure questionnaire/survey. It would be nice to have that integrated in OR.

I converted this thread to a Feature Request topic. Feel free to use the voting buttons at the top to add your votes now!

Definitely have this request for reviews to Google My Business on my wish list!

What you could do is use the (i) on photo's, and the cloudfront link on a slider.

I've moved this thread into our new Feature Requests section. Feel free to upvote this idea!

I've moved this thread to our new Feature Requests forum. Please vote up this request if you want it!

I'm in the same boat. My policy is $300 deposit upon booking. 50% 6 months out and the remainder 60 days prior to arrival. New to Ownerrez and like it, but if this can't be set up I may have to look elsewhere.

I wanted to do a discount code that was available for the whole year but not valid during the summer school holidays of July and August.
Could the function for "Arrival Date is Not Between" be added?

My work around was to do an arrival month of year is not August. Plus multiple second criteria of Arrival Date is not (each individual July dates). It works but it's very messy.
One tidy up with the "Arrival Month Is Not" Can the month field have a drop down for the months or at least a mouse tip to let people know what we should enter. Turns out 8 is valid not the word August.
Thanks

Could a check box be added to the general inquiry forms? It would be nice to be able collect marketing permission and add to a mailing list.

Thank you for sharing this code!!

Thank you but I can't see it. Could you help me to locate it?

We've recently added a new forum where people can request and vote on suggestions for new and improved features in OwnerRez:

https://www.ownerrez.com/forums/requests

I suspect this is already in there, and you can vote it up.

Widgets are code snippets you can drop on your own custom website, to display an OwnerRez-generated calendar, Book Now form, etc.

https://www.ownerrez.com/support/articles/widgets

Hello,

It'd be wonderful to be able to mark some specific dates for specific properties as check-in is not allowed and/or check-out is not allowed.

This would be very useful to make sure that no one can make a booking with check-in or check-out date that are on the 25th of December, on the 1st of January etc.

Today, I try to achieve this with seasons but it's not really the same thing.

Thank you!

How is 'widgets' used? I see questions about them, but would like to understand what they really are.

Yep, Airbnb's got a bit of a hodgepodge going now, stuff they've added over time. They're working on sorting it out, but that's a longer process, particularly them making changes and then making those new methods available via API.

Last time I did an Airbnb booking as a guest, I recall getting an email with the check-in instructions and driving instructions, and then the house manual being available to me in the app during the stay. According to Airbnb: https://www.airbnb.com/help/topic/1484/listing-details -- house manual is info about how to use amenities at your listing, etc. during their stay. And then the check-in instructions, directions etc. would be separate information about how to get there.

Chris,

I find it confusing why the Airbnb guest should see the "Check-in instructions" as well as the "House Manual"....aren't those two fields supposed to contain the same information? Maybe I misunderstood the purpose of the Airbnb house manual. I thought the purpose was to send check-in instructions to Airbnb guests.

If so, then why do they see both fields? If anyone else is reading this, I'm curious to know what you put in your House Manual field that is not already included in the Check-in instructions field?

I took your advice and went to take a look at one of my listings that uses the Airbnb API and you are right, I see both the Check-in Instructions as well as the House Manual fields. I also see Driving Instructions as well as Wifi Details (although the OwnerRez Internet Info field is not marked with the Airbnb symbol). But I actually think the wifi info is what was entered in the Airbnb field before the API because the field in OwnerRez has more information than is being shown on the Airbnb listing.

Unless I can understand what other information the House Manual should contain than the Check-in instructions, since the Check-in instructions are being shown in the Listing Details of the listing then I supposed I'll just wipe out the House Manual information. Makes no sense to show that information twice.

I just hope that the fact that it is showing on "Listing Details" means the guest really can see that information on their booking in the Airbnb app.

Yes, you should be able to do all these things nowadays - this thread is pretty old.

https://www.ownerrez.com/support/articles/email-templates-and-triggers

https://www.ownerrez.com/support/articles/messaging-field-codes-walk-through

All of those fields marked to go to Airbnb on the Description tab do go to Airbnb. You can see the details in this article: https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-differences

I'm not sure how the Airbnb guest sees each field -- Airbnb changes that from time to time -- but if you go to the listing in Airbnb and look at the "Listing details" tab you'll see what's set for each field, including Directions, Check-in instructions, House manual etc.

.container-fluid:after {
content: "standard cancellation refund policy applies unless government shutdown mandated";
margin-left: 20px;
margin-top:10px;
font-weight: bold;
color: #FF0000;
}

Simply paste this in your widget CSS

I am trying to accomplish this exact same thing. is it possible to create a template for a new category? There is none that addresses check-in information in the drop down menu. Is it possible to automate messages with custom fields for items of our choosing?

Hello ShenRent,

You say "If you put the exact dollar amount in both min and max, it should return anything that matches."

I've run the Detailed Payments report for one of my properties. I don't see where you can search for Minimum or Maximum amounts. Can you be more specific?

Thanks!