Feature Requests

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Will do. For public closure, though, it seems that the photos did properly deploy to both Airbnb and HomeAway, so the error in the Listing Quality Analyzer may be ignorable? I'll open a support ticket to follow up.

I **really** wish that I could permanently set the filters on the ribbon to reflect bookings which a) have an unsigned rental agreement and b) are not paid in full.

I'd gladly give up a little vertical space if the screen could highlight the ribbon settings, but I don't think I'd ever need to change it again. At a glance I always would like to know this information...

Seems like a tiny "sticky' checkbox next to each filter option would be workable...

(edit)
I spent some more time thinking about this, here are some more details ....

==> the filter settings I'd probably use would be 'rental agreement signed==YES' and 'payment status == PAID IN FULL'

with these settings, any booking in the ribbon would be shaded/transparent if either of the filters (or both) are not true.

Now the next step would be to figure out why a booking is shaded....

not-paid-in-full: Currently when hovering over a booking I can see unpaid amounts, which is nice, but would be better if the unpaid amount was highlighted in red. Otherwise takes two mouse clicks, one to open the booking, then a 2nd to reach transactions where the guest balance is highlighted in red.

rental-agreement-unsigned: Currently the only way to see this is two mouse clicks, one to open the booking and then a second to reach legal. But on that page there isn't any obvious way to know the agreement isn't signed because the screen is blank. The absence of an agreement is my only clue

SUMMARY - sticky filter settings is nice because it at least gives an alert that something is wrong. Figuring out what is somewhat difficult. Obviously as I'm writing this my brain knows exactly what to do, but over time we all forget little things that require thinking like this, and very specific navigational paths used only once a month are easily forgotten. The real solution I'm looking for is an easy way to never overlook either unpaid payments or unsigned rental agreements. I currently have emails sent to myself for unsigned RAs but it's kind of awkward because I can't build a trigger that looks every day at these things and keeps sending an email. I needed multiple triggers and had to choose specific points in time... Overall I think just about every OR user has the same desire to have an easy way to not overlook these things, with the minimum amount of work/mouse clicks.

(edit2)
I just looked at my triggers for checking for unsigned RAs and I have 3 which are set 10 days, 2 days and 1 day before arrival date. These are just a safety net in case I've every completely lost track of an unsigned RA. Obviously I want to get the RA signed close to booking-created, but I don't want even more triggers.... And if I want to add more triggers for unpaid status, I end up with an even larger number of triggers... Surely there is an easier way to tackle this that would be more accessible to all OR users !!

This would be better handled as a support ticket, as there should not be this problem. Can you send it in that way please?

I'll add that this is especially important because VRBO does such a bad job of this itself. When looking at their Inbox it's impossible at a glance to tell the difference between new bookings and other activity like messages or payments. When there is a lot of activity going on, like this time of year, it's incredibly easy to get confused by recent activity from someone who booked months ago versus brand new bookings.

And since I now have to manually issue payment requests for uncollected taxes (in CO) it's very important that I realize when I have a new booking.

It's interesting that until recently there wasn't really anything I needed to do, OR has automated my operations so well that me knowing when I got a new booking was just for my awareness!

After using channel bridge for importing bookings there is a report summarizing what happened, but it's impossible to tell which are completely new bookings versus bookings which had an additional payment made.

For instance in my import today I see 5 rows showing status==Updated but only two of them are new bookings.

I always know if I have one, two or more new bookings and it would be nice to have positive confirmation that what I'm expecting (ie: two new bookings) are recognized that way by OR, and then I would be able to also focus on what changed for the non-new bookings, such as additional payments.

Yes, that'd be a "Competitive Price Analyzer" widget. We've got that on the To-Do list. Don't have an ETA for it though, sorry!

I just spent hours uploading and captioning and sorting all the new photos from my photographer for my new listing. I ran the listing quality analyzer and see that almost all of the photos are too big. (I'm API-integrated; they seem to show fine on Airbnb, but my HomeAway listing hasn't yet deployed the updated photos, so I can't check there yet.)

I just don't have it in me tonight to spend hours resizing everything in GIMP and re-uploading and re-captioning and re-sorting them. :)

Is there a feature on the roadmap to automatically resize images to match each integrated channel's maximum size? It would be quite nice, since most photos provided by photographers these days are grossly huge thanks to the impressive megapixel counts of today's cameras...

7BlackDuck - the OR team is super responsive, but this forum isn't exactly the correct place for feature requests. They have a separate forum for that. Of course, sometimes good ideas come up in this forum, so it's not a rule or anything, just pointing out that the feature request forum exists and putting specific ideas like this one makes it easier for them to not overlook anything.

That said, the OR team, just like any software team, has a backlog of probably 1,000 great ideas that they are constantly evaluating before they start on making any updates. Just because an idea is a good one doesn't mean it will get worked on anytime soon.

For sure they monitor these forums - in fact I've gotten emails from Chris yesterday and today about a possible bug I reported yesterday (a weekend) and they made a release of a new code version yesterday (Saturday). So you can be confident they are seeing anything that gets posted!

This is such a good idea and seems like something ORez could easily build, especially for customers using the channel management option since Orez is already pulling pricing info from ABB & VRBO. Could also be done by calculating the service fees charged by those two sites since they're algorithms anyway. If limited to owners using the rate push feature there would be no scraping required as well.

Does Orez monitor these forums?

Not yet -- we got access to the Airbnb API right after my previous message in this thread and have been heads down developing integration with that since. That's going live this week!

Now that we've finished with API we'll be able to refocus on other items.

Any updates on the multiple payment option? I also have guests who book long in advance and pay a deposit of $500 via check, the the remaining balance split up (also by check) with the final one due sixty days prior to arrival. Wondering if this exists as an option yet.

@Val Rogers - I get around this with a simple workaround, just rename your email templates to start with a dot and then a letter/number.

The list is sorted alphabetically, so my list looks like

.a1 Thanks for Booking
.a2 Action Needed - Please sign rental agreement
.b1 12 days before arrival
.c1 Day before arrival
...
.h1 Hope you enjoyed your stay !!

Yeah, that would make sense. I've referred this over to the engineers to see what would be involved.

I have about 5 standard scheduled (triggered) emails for each booking. When I look at the Email tab on the booking, I can see all of the scheduled emails, but they are not in chronological order in the display. (I think they are showing up in the order that the triggers were created or last modified, perhaps?)

It would be so great if we could go to the Triggers page and drag them into the order that we would want them to show up in the display for each booking. It would be easier for us to be able to quickly scan the page to be sure all of the correct emails were scheduled to send in the right order.

I personally think that any kind of fancy backgrounds should be avoided at all costs, what matters most of all if readability in every way that guests might read your email (IOS phone, android phone, tablet, laptop, desktop, in the car, etc).

And I also feel that a simple text email feels more real, and that's what folks renting directly from an owner are expecting. If you make it fancier some guests will start thinking you're a property management company instead of a small (and caring) owner.

If you're good with HTML and CSS, you could probably rig something up along those lines. You'd go to Settings > Theming > pick your theme > Change the Header of your Emails > click the Edit HTML Source < > button in the editor, and drop in appropriate code.

However, I don't recommend this, because a good many email programs don't really like fancy HTML / CSS coding in emails, or ignore it, or handle it improperly. You'd want to do a lot of experiments, and even then, you can't really test everything.

What we allow by default is more ordinary and old-fashioned and more likely to work. And when it doesn't, it looks ugly but is still readable by the guest.

Please do let the community know what you discover with your experiments!

Would be cool if we could use a photo or graphic as the background for our emails. Something that would be "behind" the text. Would be a bit more branding for each property/company. Or maybe the ability to add a text box on top of a photo would be easier (I know nothing about programming).

Thanks for this.

I wish I didn't have to, but I find venmo and the like convenient. especially since it cannot be charged back!! I started incentivising payments by check/venmo/zelle because I already had 2 cc charge backs this year - one despite rental agreement that he signed and everything, the other via BDC when she booked and paid after cancellation window. Since she could not cancel, she just charged back, what a scum :-(

Yes, the request is in reference to the individual Ownerrez invoices. I attach individual invoices to each expense transaction in our bookkeeping software. If I try to save the invoice as a PDF from the website I receive the following error message:

This site cannot be iframed. Please navigate your browser directly to https://app.ownerrez.com/ to access OwnerRez

The workaround is to use the print function but then actually use the save as PDF in the bottom left side of the print menu. Seems to be a little cumbersome versus just being able to download the individual invoice with a quick download option.

Not sure what you're looking for here. Are you referring to the invoices we issue for your OwnerRez subscription? If so, we have an Export button at the upper right of the Invoices list table that does that for the totals. You can also use your browser functions to Print to PDF an individual invoice if you want it saved electronically.

As far as exporting the invoice details to Excel, yes, that's a known item for development.

Please add a download function for your invoices and payments. It's a bit of a work around to download a copy of the invoice for bookkeeping purposes.

You can have more than one discount code. Remember that guests can only use one, and discounts of different types don't stack.

Perfect! Thank you!

Can we have it for multiple discount codes? Or, just one at a time?

Claudia

Finally got this feature released! Read more:

https://www.ownerrez.com/support/articles/discount-codes

When we take a security deposit hold on the credit card they used to book, normally it never even shows up on their account or statement, so you rarely run into that problem.

When they are paying with a check, you are right that there can be some confusion. Usually the listing sites display your security deposit amount so nobody is truly blindsided (although they may not have noticed it.) You can also put it in your rules or descriptions or some other text field, such as in bold or all caps to make sure they have no excuse.

If you are going to accept checks at all, there's no getting around manual steps, since OR has no way of knowing when/whether you actually got the check and/or it cleared.

I just finished a demo from Podium and like the feature that can be added through the API. Seeing that 99% of folks will read their text to encourage a review or just answer a quick question. Anyone else use the Podium feature?
Rob

To embed HTML code, go to the page you want to place it on, click the <> (code) button, and then paste it in the code box.

a few things. If I eliminate the refundable deposit and it is not longer shown in the quote.
Scenario: renter wants to pay by check/venmo. So they pay and think they are done. Now I have to contact them, explain to them that they need to put deposit either on CC or send me another check. That is very manual. Not everyone wants to use CC after they already paid by check/venmo.

Also, will it look deceiving to the renter, no? When they see quote without deposit and then find out that they need to put one down via either additional check or CC auth. What it will do is create more manual steps for those who pay by check or venmo-like services.
Unless you can set it up in some way that is clear and does not involve manual steps and I do not know about it?

Oh, gotcha. Yes, that kind of advanced functionality will have to wait until the pending redesign of the Forums and support areas. Good idea though!