Feature Requests

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Currently, I have optional traveler-selected discounts for paying by check and paying by Zelle. On far-out bookings, guests can select either. But, they also can select both and that is not desirable. Would be nice to have a "remove all other discounts" checkmark on optional discounts (similar to codes) or some similar functionality. better yet, would be great if we can specify WHICH discounts to remove when this one is applied.  Thanks

This is the primary reason I still pay for Hospitable -- their robust use of short codes and conditional triggers is unmatched! I'm able to drill down so far as to have my wording say "you" in messages to guests who booked for only themselves and "y'all" for when there's more than 1 guest on the booking! It is one of the small details that helps my messages sound so personable even when they're automated. I just wish all my messages could run through their system, but I'm limited to using it for select pre-booking, just-booked, and review-prompt type messages. I have to utilize OwnerRez's messaging system for the bulk of my communication with guests and their gaping hole in this department is sorely felt. The difference in the personability that can be expressed via messages (without adding the clunkiness of dozens of template options that I need to manage manually) is enormous. I hope-hope-hope this is a feature on the horizon for them!! 

YES YES YES TO THIS!

Having worked with and for email software tools throughout my career, I'm surprised a tool like OR that's on the robust side of things amongst its competitors doesn't have this.

I just finished doing exactly what Erik described here setting up multiple templates and triggers just to accommodate the inclusion/exclusion of pets. Not only is it time consuming to set up, it multiplies future work and future potential points of failure when I inevitably want to change info, because I have to remember to change it in *every* iteration of these templates.

Also, I'd love to differentiate between kids/no kids too since we have several kid-friendly amenities & recommendations that are of no interest to adults-only groups, but to do so I'd have to go down the permutation rabbit hole and have templates for [pets and kids] [pets no kids] [kids no pets] [no pets no kids] and that's just not worth it.

One email tool that does this well is ConvertKit (see 'conditional content')

The basic logic (shown here using liquid) is to be able to do the following:

{% if some.condition.is.true %}

Show this content.

{% else %}

Show this content, or leave blank and show nothing.

{% endif %}

I don't like the UX of the above liquid code and prefer a more intuitive 'pill' or token style that Hubspot uses both visually and because typed text is very error-prone for the layperson property manager, but this illustrates the functionality better.

The above would let you show/hide content like the pet or child friendly content mentioned, and even possibly other things like give information on summer amenities, recommendations, procedures in the warmer months, and others in the shoulder/off season. Lots of possibilities that right now would require templates on templates on templates on templates :)

I received this reply from OwnerRez support and it makes sense:

You are correct that assigning photos to rooms is better supported by Airbnb than Vrbo.  We send Vrbo the photos along with the Room details. We have no other input on how they 'map' those photos to their categories. For example, they combine all bedroom photos into one category and bathroom photos into another. They have recently started to use AI to organize photos, so you may see your photos in a completely different order than they appear in OwnerRez.
I apologize if the following is a little too 'techy' but I'm including it in case you speak with Vrbo again.  This shows the API feed for a specific Room.  There is no line to include photos in the definition of a Room.

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I called Vrbo back today after re-examining my Owner Dashboard. On the Dashboard it correctly shows the photos by room for the bedrooms and bathrooms as I set them up in OwnerRez; they do not however have any other rooms (living room, dining, etc.) and from what I can see there is no way to add any room but one in which there is a bed.

When I go to my live listing, the rooms on the Owner Dashboard do not appear. There are a bunch of random rooms and these rooms do not correlate to my photos and are randomly divided. I asked if it was due to AI and the rep didn’t know what I was talking about.

They are escalating my case, so hopefully I will get to at least Level 2 Support. Vrbo's photo mixing is causing confusions with some recent guests asking how the rooms are divided. 

It sure would be nice to have the ability to set ages of children, that would be great. A huge improvement. For example, in the Property Rules section and in Surcharges - would be nice to be able to say you allow children of a certain age. For example, I have a unit in which I really only want to allow children over 10 years old, but you have no ability to set ages of children.

I can't be the only person who wants to allow children just of a certain age.

Isn't there any other OwnerRez user who sighs every time they have to start from today's date on the Cleaning Date calendar and click forward to the departure month to set the cleaning date? If so, please vote for this suggestion. Thanks!

I just spent 45 minutes on the phone with Vrbo support and they insisted the room assignment photo mapping is coming from OwnerRez and that I would have to change my photo room setting on the Property Management tool. It's a new feature, has something changed since April in the API?

I'll save you some time - there is not such an option.  I'll move this into the feature suggestions area to gather votes.

Hi, I have an irritant that I have lived with for a while.  I am wondering if anyone else finds this irritating and if they were able to figure a solution to this.   I have renters that book directly, book through AirBnB and through VRBO.     I have a lot of messages that guide them through the whole process and have refined them over the years so there is little uncertainty on the renters portion.    The first irritation is that I have to duplicate a lot of templates because there always has to be an email version and an channel version (yes I do use custom fields a lot, but just the fact that I have to duplicate the templates causes extra work and sometimes confusion for me).

The bigger irritation is this though.   I have all my booking triggers set up to use the listing site to determine if it sends an email out or a channel message (again it is too bad I have to duplicate up on triggers).   But when I look at my messages screen to ensure all messages were sent (ie some are blocked until the renter signs the rental agreement), I see all automatic messages regardless of the booking site.  (ie, on an AirBnB booking, I see the email messages with a "Will not Run - the trigger does not apply to the listing site".  This is in red which is the same colour that other messages are in that are blocked for other reasons ... such as awaiting rental agreement.

It would be so nice if the system only showed the messages that the booking was relevant for (and hid the others).  Has anyone else discovered such an option?

Glenn

Is the concern with having the price comparison tool or simply being able to book direct on your website?

The reason I'm asking is it would be very simple (or should be) for whomever is designing your website to build a price comparison panel to display on a page on your site, which has a price comparison for any week that you care to choose. It doesn't have to be a particular week, or even the week that your particular guests are looking for. Just a comparison panel that shows the pricing of your property on various sites for a particular sample week that you choose.

Then, right beside that, you have your widget from OwnerRez where the guest can enter their own dates and info, and either request a quote, or see one instantly, depending on which OwnerRez widget you setup.

If you or your web designer has problem designing a comparison panel, a cheap, quick and easy way to create one would be to just take a screen shot of the multi-site panel that shows on Google Vacation Rentals for your property (you are on Google Vacation Rentals, right?), where they show 6-8 websites where your properties can be seen on the web, with prices for whatever dates you request. And if it's like mine, your own website will appear at the top of that list with the best price, and an "Official Site" designation right next to it.

My point is, you can easily have a comparison panel on your site, which gets the point across to your guests, without it being variable to a particular week, that booking direct with you is the best choice. It doesn't have to be variable. The comparison prices for whatever sample week it shows will be all you need to do to make the point to the guest that your own site is the best place to book. They will assume that the deal for their week is just as good as the sample they see.

No additional tools or third party software or subscriptions are needed. Just design the comparison panel, and have your OwnerRez booking widget right there.

Simple!

Or am I missing something?

If you think so, let me know why, and I'll happily straighten you out!  Hah hah hah!

Booking direct tools tested their API connection and can't get it to work with their software currently. Does anyone know of something similar?

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We would really appreciate the list view feature. Probably 30-40% of our owners stay multiple times per year in their rental. One of our main hopes with the PM module was to make it easy for owners to book and manage their own reservations, and remove that extra work from us. In its current state, it's challenging for owners to see which blocked dates are theirs. I think a list view would really help them have a better view of their blocked dates, especially if it had some feature that could filter for blocked dates vs. reservations, or at least a symbol that would allow them to tell the difference between blocked dates and reservations while scanning the list.

Along with a list view, I think differentiating the color between reservations and blocked dates would help. I'm not sure if that's already been discussed, but I think that's a fairly simple change that would make a difference when looking at the calendar views.

This arrived in testing this month, so getting closer!

any further updates to this one?

Hi Folks,

I'm brand new to OR.  So far it is going pretty well.  There's one important issue that I cannot find a go-round for.

Does anyone want to have the ability to control the Book Now / Send Inquiry functions on each individual property?  I have two properties, and sometimes others (when repairs come up) where I'd like to show the calendar open for inquiries, but not open for booking.  If each property could have its own toggle ability it would help greatly.

Right now, the choice between the two requires global control.

I agree.  This is very much needed.  We also have guests who we do not ever wish to have back. 

The welcome letter goes out as soon as they book.  So, if the property changes then the welcome letter they received addresses the old home.  We will have to manually send them a new renter agreement and a new welcome letter.
We have 72 homes and are growing to 150 this year.  It would be nice if we could have an automatic letter that is triggered when the booking changes properties so any letters that were sent would triggers new letters to go out.  I know this seems like a minimal task, but look at all the messages we get in a day from renters, upcoming guests, and potential guests.  Anything to make this easier for us is truly appreciated.  

Yes, we would love to be able to set a cut off time for same day bookings. We need to be able to check the home prior to check in but do not want to do this after hours. 

The flexibility with the trigger conditions within the messaging system are fantastic, but it would be great to see this taken a step further with the introduction of snippets of text that could be used if certain conditions are met.

For example:
You want to provide some instructions to guests bringing a pet within an existing message, maybe at confirmation, or when providing check-in instructions.

Currently, you'd need two versions of the same message, one without the pet instructions, and one with and the triggers set accordingly.  This can lead to a long list of templates and triggers.

Ideally, one could create a 'short code' (to borrow terminology from another popular PMS highly regarded for their messaging capabilities) that could be used within the confirmation message, or check in message, or whatever, that could show those pet instructions if/when a guest is bringing a pet.

Hi

I mainly use the ribbon view of bookings. It would be extremely helpful if the balance due when hovering was highlighted or a different color. If you're glancing quickly it's easy to miss if someone has an outstanding balance due.

Thank you!

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