Feature Requests

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Any update on the timeline for this? It's really important. I keep having batteries die on me because I don't have the time to incessantly check battery level in the settings.

Did you check on the settings and preferences tabs for your owners?  I think this may have what you are looking for.

After all these changes with PMv2 it looks like we still can't save defaults for PM statements?

We need to be able to save these settings and not update them once a month when creating a PM Statement.

https://app.ownerrez.com/management/pmstatements/add

How was this missed?

I think this would be a great API addition.

Lots of discrepancies. For example:
One of the new 2025 statements does not match the original statement. And none of them match the 2025 year end summary. 
So I definitely won't be sending the year-end summary to my owners due to this discrepancy

Don't close this one out. Happy to hop on a call or zoom. 
I'm sure other users are having similar issues

I think some Rezzy quoting capabilities we've been working on will resolve this request. That work is in testing at this time. I'll see if we can repro your scenario here and get better results while in testing. Given that I think the work in motion will address this concern, I'm going to mark this request as Planned at this time. 

I am working on building out my Rezzy Directives and am trying to hone in responses regarding early check-in or availability to extend a guest's stay. When testing in the Sandbox, (under Interjection) Rezzy stated, "I don't have visibility into whether the night before is booked, so I'm using the general advance-request language and offering to check availability for booking the night before as an option." 

It seems to me Rezzy should be able to reference the calendar and determine whether the night before/after is available. This would have a variety of uses and benefit!

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Hi Laura,

Rezzy should have access to this information already in your property details, assuming those are configured in your rooms, amenities, location details, etc.

Could I ask you to expand on why reading the property tags would be an improvement for you?

Does Rezzy seem like she doesn't already have this information available? If so, please write help@ownerrez.com with some examples of where Rezzy dropped the ball so we can investigate!

We use tags which are visible on each property so the reservationists can see if a house has a grill, number of beds, etc.  It would be great if Rezzy could read the tags when it responds to guests. 

Thanks, Alece! As always, feel free to share this request with other users who would also find this helpful.

We'll keep this request in mind as we discuss inbox enhancements internally.

I would like to be able to assign my AI Chatbot to a co-host role within Airbnb. This way, when the Chatbot responds it’s not responding as me.  This allows me (as myself) to jump in when needed to correct the Chatbot, without having to correct myself. Several other PMS offer this feature. 

Hi Susan, and anyone else following this thread!

I wanted to drop a note to let you know that we have a work card drawn up for this. I don't have an ETA to provide, but I'll post updates here as they become available.

[This topic has been merged with another topic (Fix Syncing Issue with OR Door Locks). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Door Lock Code: Failed to Generate (Try Again Later Feature))]

Lets get nightly rates going down to your partner Key Data

Hello, I would love to be able to give access to staff that for housekeeper, manager, handyman purposes that includes everything on the portal except the transaction and charges tabs. Thank you. 

> we provide the totals you need for that standard filing method

Are you sure? Tax report gives me sum of all per-booking taxes collected. In any case this is a minor thing, main thing is to calculate taxes owed correctly (down-to-penny precision is just a bonus that can be achieved with this change) or (at very least) know collected tax doesn't match taxable income (and I need to do manual calcs).

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.

Currently discount codes can be reused over and over on every reservation by guests and there is no way to limit them. It would be great to have the ability to offer something like "get 10% off your first stay," rather than giving out a discount code that can be used endlessly. 

Agreed, or adding conditions whereby the discount code can be used during certain dates, for instance, would be extremely helpful. I think the use of discount codes is very helpful, but as Kelly mentioned, this convenience is only useful within specific conditions.

Hi Michael,

Thanks for sharing this context—I completely understand how those manual adjustments and small discrepancies can create headaches when trying to tie everything out perfectly.

Regarding the workflow, here are a few thoughts that might smooth this out for you:

1. For manual charges: When you add taxable charges, try adding them above the existing tax lines. As long as the taxes are set as a %, they should auto-recalculate based on the new total. This ensures you collect the correct balance without as much manual math.

2. Regarding Airbnb:  Airbnb prefers that you use the Resolution Center for additional charges to keep the booking connected. It is definitely frustrating that they don't always automate the tax collection on those extra charges. Since that is an external limitation, manual adjustment is unfortunately the only way to handle it right now, regardless of how the report is formatted.

3. Regarding Tax Authorities: While I can't speak for every jurisdiction, most tax filings ask for the total taxable revenue multiplied by the rate, rather than a sum of individual collections. This method naturally results in those "off-by-a-penny" rounding errors.

Because OwnerRez is designed primarily for property management rather than strict fund reconciliation, we provide the totals you need for that standard filing method. For the kind of forensic, down-to-the-penny reconciliation you are looking for, you might find more peace of mind integrating with one of our accounting partners or a dedicated sales tax solution like Avalara.

Hi guys, thanks for that suggestion.  I know there is more work going on to leverage this information in other ways.  That would be a good one. In the meantime, share this post with other users that you know to vote this feature request up if they think this would be valuable to them!

Hi Amy, thanks for the suggestion. At this time, reports in general, including the Owner Statement Summary report, are not intended to be 'owner-facing'.  I do know that there is a lot more work planned on that report to make it even more useful and accurate.  It is still challenged by the transition from PMv1 data to PMv2. I do believe that the goal would be to make this something that could be sent as is to an owner - and theming would be a great addition to that -  but for now, it is more likely that you will still want to export it and manipulate the data in a spreadsheet to ultimately have something that you can provide to an owner.

They need more triggers period.

 

Try to set a trigger that will be sent to a guest Sunday.  The only way I could do it is to create 7 different Triggers based on their arrival date and conditions.  That will only cover guests that stay for 1 week.  That covers the vast majority of my needs but it was a bit much to do it that way.

Hey Travis,

Sounds like what you're looking for are Recurring Triggers, which we have in testing at this time. You can find the Feature Request for that and follow along for updates here - https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders 

Why is this taking so long to implement?  This is probably the #1 we need as hosts.

Right now in the Inbox, we can only "search" by using the various available filters. PLEASE add a way to simply search by words/phrases. 

I see what you mean! We should probably cut the captions down to just one line and / or make the photos larger so the view of the image isn't obstructed on smaller screens.

I've passed this along to our Design team to see what we can do to address this.

We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.

There is already a request to be able to set due dates and re occuring tasks but while you are working on that could you please also add the ability to filter and sort tasks by their due date.

This week's release addressed this concern!