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For Guests that are very phone / app centric who view eMail like a 70's VCR, would like to be able to create a trigger (to myself) if the very important "Door Code" email (or others) have not been opened the day before their stay so I can start the process of getting hold of them through cell text or OTA. This is for when I have a valid email from them signing the Rental Agreement, yet they don't read the triggered email templates sent to them either because they simply don't read them or provided a junk email to keep their main email clean. Yes I could send all my pre-stay and door code emails through the Vrbo app, but the little OTA windows are clunky, email is so much cleaner for links, rich text, graphics, etc. (I generally have not had a problem with guests not reading emails). Therefore this particular guest did not have the door code to get in, standing around outside, wondering if they were at the right place. Fortunately I was available to make sure their check-in experience went smooth, we resolved over cell phone text. Need an alert a day or two before an arrival that select emails have never been opened so I can start the communication process to make sure their stay goes smoothly and the important nuances of the property are received. Katie @ OwnerRez says there is no way to currently do this and to submit it for a vote.
Each time I click on an image that's sent through integrated sms, since it does not have a jpg extension, my phone or my computer tries to save it as a file. Then I need to edit the name to add a .jpg extension to view it as an image. Can you automatically add .jpg extensions so we don't have to mess with that?
I do not see any value in the new inbox.
It's not refreshing immediately to show the last sent message, you have to go out of the thread, then come back to see it.
For a new booking it does not have an easy option to select between channel or sms,
It only shows sms or channel messages, not email and system messages.
Each time I need to click on Activity Timeline, then click on full view to have a conversation through the good old inbox.
It takes me two extra clicks each time to view any message.
Hello!
We're currently in private beta testing right now for PM v2. I see you're still on v1.
Upgrading to v2 would address a portion of what you're requesting here. Fully remitted bookings on v2 will display to the PM when previewing statements, but they still do not display on the generated statements visible to the owners.
We do have plans for v2 to address more surrounding direct remittance bookings in the future.
This article discusses the upgrade process.
https://www.ownerrez.com/support/articles/property-management-upgrade
Once you've had a chance to look that over, we've taken the liberty of making the upgrade access available to you within your account if you'd like to join the beta. You should see a blue banner across the top of your screen on the PM tab when logged in to OwnerRez with instructions for steps to upgrade. Feel free to upgrade as soon as you see fit!
https://app.ownerrez.com/management
Please remember that PMv2 upgrading is still in beta testing (it's already active for new users). Your feedback will be much appreciated as we continue to fine tune it for global release to all users.
Should you have any questions, comments or concerns about this feature, please write to help@ownerrez.com so that our Support team can assist.
Agreed.
Portal access is FAR TOO LIMITED.
Staff access is FAR TOO BROAD.
We want our manager to be able to message clients, evaluate requests and make adjustments as needed. But we do not want them to set pricing, cancelation policies, etc.
Using RemoteLock is easy to use and relatively cost effective. About 6 bucks per lock per month. Would prefer lock integration stay with lock experts versus OR.
FYI, there are other options available. For instance another company we partner with: Mastermind Tech does push a tag over to OwnerRez when an event happens.
https://www.ownerrez.com/support/articles/mastermind-tech#data-transmitted
So if this is something important to you, to allow you to create automated messages from within OwnerRez, you might want to check them out as an option.
As Paul mentioned, the functionality for WYND to do this is built into our API that partners use, they just have to code their application to take advantage of the tagging endpoints.
Thank you for the suggestions! I recommend reaching out to WYND directly to express your interest in seeing an enhanced integration with OwnerRez. Any improvements to the integration would need to be implemented on their side, but we’d be more than happy to assist if their team has any technical questions along the way.
Agree!! PLEASE make this happen, OwnerRez! :)
Since this is now available for VRBO hosts. Will we have this feature through API?
Thank you but this step is a manual reconciliation. Vrbo sends hosts commission fees monthly. It takes a bit of a data massaging and it is manual. It would be great to have this information implemented in Owner Rez. That would save us hosts time reconciling.
Hi Danielle,
From the Guest Record there is a link already there of any bookings, quotes, or inquiries associated to that record?
Let me show you where that is:
Partial Name Searches in the Contact Section - Watch Video
Hope this is helpful!
-Steve
Currently I see that Ownerrez is integrated with WYND Sentry noise and smoke detectors. However it only brings over the properties and nothing more. This is a great service. It would be amazing if it could get the notification and auto send the guest a message to lower the noise or stop smoking. Currently I have to type in an email after an incident in WTYND and it's very manual.
Thank you for your reply.
The search function still does not allow partial searches in either of these two options. I did finally figure out that you have to use the filter feature to do your search.
Having said that, the Contacts option only brings you to a list of your conversations. That would be a useful solution if there were a link to the reservation in there. Is it possible to get that added?
Although it still seems like common sense to allow partial name searches.
Thanks,
Danielle
Hi Danielle!
Currently, we do not support partial searches in the main search dialog. If you go to the Contacts section of your account or the list view of your bookings and do a partial search, you should be able to perform a partial search there.
There are field codes for adults, children and pets. But not one for infants. Please add this since Airbnb offers this as a guest option.
I second this question, I have a bunch of photos which VRBO doesn't like that cause it issues but are fine on Airbnb.
For each booking, both the guest and I are woken at 01:00 (UK time) by a notification email telling us that the security deposit has been taken, which is extremely inconvenient. I know I can turn the host notification off, but I would prefer to receive it but at a more reasonable time. Currently it is possible to change the times that some automatic emails are sent, but I don't think this can be done for guest notifications.
The request is to either be able to change the time that each notification is sent, or failing that to automatically send them at a convenient time (0800-2100) for the location of the property.
I can see the status is set to “Planned.” Do we have a timeline for completion in 2025?
The UI has changed a little since this was requested, but yes, a search is still available. On any page in OR, you'll see a magnifying glass to click.
I will close this request as this feature already exists.
Something else to consider - Airbnb does not actually verify the identity of guests.
It is all-too-easy for a relative or friend or acquaintance of an Airbnb guest to use that person's account or for the account holder to book for that person as if that person were them.
If you read what Airbnb says about their verification process, they say only that they "may" ask for government-issued photo IDs.
Before I started requiring photo IDs, I've had people who weren't who they said they were booking my units.
I use one of them side by side with Ownerrez for their messaging capabilities (easier than OR).
Interesting. Can you or Edward share which other messaging apps you use? Does the other messaging app (or PMS) integrate with OR, or run completely outside? If outside, how do you get your Vrbo/Air/BDC channel messaging flowing to that app since it's outside of OR? Or do you not use the OR channel management?
OR has many more features, but the speed of development at OR is slow. I see the change log, I still know that there are others iterating more quickly.
I continue to find this hard to believe. I think there are others iterating more quickly at certain things (messaging, websites, AI - take your pick). But not iterating on as wide a breadth of changes if you look at the total volume overall. I could be wrong, but I follow the change logs (where they exist) for a number of players in the space.
Jervis Systems is solid. Replaced Seam with Jervis. Zero issues and you get MyQ support.
I can't stress enough how helpful this would be. Happy to be a tester!
Does this Integration with Seam exist? Remote Lock is having so many different issues, it is becoming challenging to remain with them. Are there other options for utilizing existing door locks?
When doing a search for bookings, it would be helpful to allow for using partial names rather than needing to type either the whole first or whole last name completely (and therefore with the exact and correct spelling).
Situation #1) Because often times guests have oddly spelled names, so if you're off by a letter or two, currently nothing comes up in your search and you're kind of screwed for the search of that reservation.
Example 1... last name is Mersekowitzski and I don't remember the first name. (Seriously, we get alot of Polish, German and Russian based names for guests who's family roots are from Wisconsin, Minnesota and North Dakota... you betcha, don't cha know.) So, if I'm able to type in just part of the name, it's tremendously helpful.
Example 2... last name Kroger, Kroeger, Kreger, Kreuger, Kruger, Krueger, and I don't remember the first name. But if I can type in just "Kr" then I don't have to remember the exact, correct spelling or version of their last name.
Example 3... first name is Krystin or Christofer or Jennefer and I don't remember the last name.
Situation #2) Because often times owners will forget a person's name but will remember part of it.
Example 1... using our friends from the north above, "Their last name is Mer-something." Or, "Their last name ends in 'witz' or 'ski.'"
Example 2... "I think her name was Carol, or Catherine, or Cathy, or Cassie? And I don't remember the last name (or how to spell it).
Example 3... "I think the last name was McDougal, or McDonald, or McIntyre, or McKenzie?"
So in all these situations, it's tremendously helpful to be able to search by only part of a name and see what reservations fit that broad search. Then by scrolling through the list, we'll be able to recognize the name we're looking for.
And if possible, having the ability to type in part of the first and last names is useful too.
Example... when searching common last names like Johnson, and the guest's name is Joseph Johnson, its useful being able to type "J John" (or "John, J" if it has to be set up with a last name first functionality) to filter out all the Johnsons whose first name doesn't start with J. Or if you remember the guest's first name is John and that the last name starts with an M, being able to type "John M" (or M, John), again, helps to whittle down the search results when common names are involved.
All of our previous software products had this feature, and it was a true life saver on weekly, if not a daily, basis.
Thank you so much!
Danielle
Hello!
Welcome guides are not supported by the API between OwnerRez and Vrbo at this time, I'm afraid. I believe once you're API connected, there's no longer a place to include it on the Vrbo end.
However, what you enter on the Property > Guest Instructions page can be leveraged in Field Codes in OwnerRez messaging! By doing so, you have more control over who is able to receive that information. Keep in mind that what you enter there will feed to Airbnb via the API. The timing on which Airbnb sends that information out is beyond OR's control.
Similarly, from the Vrbo article you linked:
The welcome guide information is emailed to your guests in the language you wrote it in, three days before check-in. The details will no longer be available once they check out, or if they cancel the booking. Only guests with a confirmed booking will have access to information from your welcome guide.
Do you not want to provide this information until you're certain that a booking has paid in full, or until you've already received a signed Rental Agreement, reserved a Security Deposit, etc.? You can do that in OwnerRez! Triggers can be configured to send, or not send, based on specific conditions. If you require a signed Rental Agreement (for example) before this information is provided to the guest, you can do that with our system.
Because those fields do sync to Airbnb, we often recommend that you put something along the lines of "Provided prior to arrival" in those fields. This way, you can use OR custom templates and triggers to manage who gets those instructions, and who shouldn't until they've met your requirements. Up to you!
Our Messaging Overview can be found here: https://www.ownerrez.com/support/articles/messaging-overview
We have a comprehensive Trigger Examples article that I would suggest giving a read as well: https://www.ownerrez.com/support/articles/trigger-examples
If you have further questions, feel free to reach out to help@ownerrez.com so we can take a closer look with you!
I'm going to leave this request open for now while we research whether or not Vrbo has plans to include welcome guides via the API at a later date.
It appears that other PMs are iterating and adding features 2-3x faster. At this pace OR won't be the "go to PMS" for much longer. I really hope there's some plans in place to hire more Devs to keep up.
Huh? 🤨
Do you see all the updates going out every week?
Changelog:
https://www.ownerrez.com/support/latestupdatesMonthly Product Update posts
https://www.ownerrez.com/blog?category=updatesI agree that this Team Access Permissions request is behind and should be out already, but OwnerRez releases ten times as many updates on a regular basis as any other PMS system if you look across the whole spectrum of features.
I use one of them side by side with Ownerrez for their messaging capabilities (easier than OR). OR has many more features, but the speed of development at OR is slow. I see the change log, I still know that there are others iterating more quickly.
Agreed. I am also forced to use two PMS, primarily due to the inbox issue for OR, and this tiered level of permissions. The other PMS develops features much faster and is built in more intuitive ways with modern interfaces. Is the functionality going to be limited to what was shown in that screen shot? I use tons of other software where permissions can be granted at a much more granular level. Going from read only vs full access to read only + full access + messaging/booking access only is a nice step but not really a full solution. I need to be able to for example have guardrails in place so I can provide listing edit access to an assistant prevent them from accessing bank account information or changing payment processors, etc.
Ideally, we would have the option to include or not include. We may want an employee to be able to access this at some point, but definitely don't want everyone to get access.
