Feature Requests

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Hi Julie,

Great suggestion! Thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

And in the meantime, as we discussed previously, I will share this internally.  As I feel this would be a great addition to make Rezzy task generation even better!

Have a great evening and glad you are enjoying Rezzy!

We recently did switch to the PM2.  This is so wrong, all owner statements from the past were supposed to be saved, none of them saved, they all changed, and we can't get the system to do the statements correctly, so if anyone has figured this out, please post, because the person we tried to talk to was no help.  And now a disaster because owners calling questioning why nothing seems right, because all prior statements are wrong.  Help!!  

Our office hours are 9am-5pm. We are using Rezzy to autorespond to guests during the off hours. She makes tasks for the team all day long. It would be much less redundant and more useful if we could change the setting and have Rezzy only create a task for the team when she is working solo (after hours). During the day her tasks are redundant because we have staff actively working and respnding to guest issues.

It would be nice to have a Live feed on my homepage as background image for the Hero Unit.

I agree! An annual statement that follows our custom owner statement views is the most ideal solution.

Please don't close this... as someone else mentioned before... we would need to create a spreadsheet for each owner and then modify it to show the same items that are on our saved owner's statement views to match. We should be able to enter custom dates and generate a statement/report that follows one of our statement views that have been created.

This is a labor intensive workaround and we still need a easy way to generate a owner's year end statement. 

Hello all! If you missed the news, Rezzy AI is now available for all. It is free to use until your March 2026 billing date. So turn it on to try it out if you haven't before!

There's a lot of info on what Rezzy can do (and a lot added since it first came into beta back in July), so I'll link to those resources here:

https://www.ownerrez.com/rezzy

https://app.ownerrez.com/settings/rezzy

https://www.ownerrez.com/support/articles/rezzy-ai-overview

That report doesn't have the data we need.

It has a bunch of stuff under income that shouldn't be (cleaning, management etc)

and is missing expense that it DOES need (management fee)

and when you export it it loses all sums/totals and just pulls in the data cells and you have to go manually enter all the other info... I did 3 of them before realizing it was missing my management fee, which means the income row should have been higher because we need to subtract out management expense.

On a positive, the "profit" really did match my owner payouts, and other than management, the expenses seemed right on the few I did.

With PMv2 fully released and available to all to upgrade, we're marking this one as Released!  Once on PMv2, the Owner Statement Summary report is available, which rolls up income and expenses for the selected owner statement period.

It can be exported as Excel, CSV, or TSV if the PM needs to add or remove info or add additional labeling, etc.

Our owners have been asking for a year-end summary that matches their 1099.  The PMv2 upgrade is a great step in the right direction.  

The PM Owner Statement Summary when printed should have the option to include the PM Theming, just like the Owner Statements.

Our Theming for Owner Statements includes a header with our company logo and the owner information (name, address, email, phone).  The footer includes our company information, similar to letterhead.

Awesome, looks great!

We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
 

Given the updates to the PM Statement, I am finding a void on mid-month forecasting on my commissions earned.  The Commission Detail report could be a solution, but it would need to offer the option to select "stay dates within selected period" to allow for pro-rated commissions.  Without that update, I am operating a bit blind.  I understand the need to update the Owner Statements functionality, just do not understand why that had to spill into the PM reporting too.

Hello!

If you'd like to make it so that a particular season allows a same-day turnover, but the rest of the year requires a 1-night gap between bookings, a workaround for this would be to set the gap rule at the property level to require a 1-night gap between bookings, and edit the season's dates on the rate calendar to allow same-day turnovers. 

You can do this by going to Properties > click the property name > go to Rules > click the Pencil in the Stay Restrictions. From there, set 'Require gap between bookings of:' to 1 night, and save the changes. This should make it apply to all other dates outside of the season.

After you've done that, go to Settings > Rates > select a property from the drop-down. From there, click on Advanced Select and enter the dates that apply to the season where you'd  like to allow same-day turnovers. Once those dates are selected, click Set Rules > Changeover > select Arrival and Departure are both allowed > click Update. Once that's been done, it should allow same-day turnovers for the dates in that particular season, but require a 1-night gap for the rest of the year. You'll need to do this for each property if you have more than 1 where this should be set. More on setting rules on the rate calendar here: https://www.ownerrez.com/support/articles/rates-calendar-rules

Other than how intuitive OwnerRez is to use, my favorite thing is how you guys always listen to and value your customer's feedback.

In that spirit, I wanted to give some constructive feedback about a recent update. I noticed the photos section was updated in OwnerRez recently. However, when there are captions on the photos, with the current set up, it makes it very hard to see the photos. I'm rearranging my top 5 photos and I can't see which ones would be better to feature because the caption takes up half the photos. 

If the captions are going to be displayed over the photos, would it be possible to make the photos larger so we can see the full photo? 

Would be really great if there were a built-in Hosted Website FAQ page (per property or per account) that would automatically include property-level FAQs as well as Rezzy's FAQ (unless they specifically exclude a given property) and auto-update the hosted FAQ page when an FAQ is added/deleted/updated. Also include schema markup. 

I haven't been able to get a workaround in place, but it's frustrating.  I would imagine the widgets with the other pertinent property details are not that difficult to create overall.  But with this feature only have 7 votes in total, I don't foresee this moving up on the priority list for OwnerRez and will ultimately be the reason why I migrate to another channel manager that can offer more intuitive features.

All good, thanks for your help on this Bri & Chris. Stoked to have it all working beautifully.

Hey Allison,

If you haven't already, please write that up to the Helpdesk at help@ownerrez.com

If you can include a screen recording that would be helpful.

I am not able to change my photo order - the links to move up and down don’t work. Can you help? 

We use a heavy and a light task mgmt system to track everything that comes in from a reservation; from payment dates, to accounting entries, verification of cleaning appointment, review timelines, etc. It works for us and I am not suggesting replacing it inside OR. Although that would be an intriguing idea in the product roadmap.

In the shorter term, it WOULD be nice if we could perhaps have a place to enter special requests and, ideally, set a reminder for it. For example, special birthday, wedding (we have had 3 in our cabins this Summer alone), anniversaries, early check-in request (based on availability), perhaps they are having groceries delivered or renting an assistive device or medical equipment, etc. Things that need our attention prior to the guest arrival. These items could even be part of the DAILY CHECKLIST report.

We store this info in Notes, and if we have an associated OmniFocus task or Apple Reminder, then we add the link to that item. But then have to remember to look at the notes. That is where we sometimes fail, because a reminder is not set in the other task system or personal calendar. The other issue with notes is we record a other info in it, such as text messages not captured, descriptions of interactions, and such. For some, it can be too much to just include the NOTES in the Daily Checklist report.

Given the plethora of great web services for reminders and task mgmt, perhaps you could just integrate with an online task manager. Not sure if writing an integration and using it would be easier in the long run that building it in. That's a decision for the team there.

Hey, Chuck! Hope you're well. 

I'm actively working through some older feature requests that need attention as a lot has changed since they were first posted. I see that you were part of the Rezzy AI beta and the Tasks feature would have been available to play with. Tomorrow's release will actually be rolling Tasks out for all users, not just those with Rezzy AI enabled. We're pretty excited about it and I certainly hope your experience with Tasks thus far has met your expectations!

I am going to mark this as released with that in mind. If you have any suggestions for further enhancements of the feature, feel free to write up a new request!

Although it is really good news to hear that this is actively being worked on, I believe that this is a feature that should be included in the property management module, which already comes at an extra charge. Including this feature into Rezzy AI means that property managers who want to use this simple {Property Management} feature will be obliged to pay yet another module (Rezzy AI) per property, which is really adding up now at this point. That's simply not acceptable imho. 

Hey Ben,

Tomorrow's release will make tasks available to all users in the new Tasks section of your menu sidebar. You can create, edit, assign, and delete tasks whether or not you have Rezzy AI enabled. 😃

We don't have this planned for our 2026 roadmap at this time, but we really appreciate everyone sharing what would be valuable to you. We'll keep this in mind as we evaluate priorities in the quarters ahead.

Hi John,

You can pause or even turn Rezzy off for just one booking for exactly the reasons you mention.
https://www.ownerrez.com/support/articles/rezzy-ai-guest-communication#pause

Head to the Inbox and in the Right Hand pane you should see a slider that says Rezzy Responding:
If you click that slider it will give you the following options:


So if you are in a conversation with a guest, you can pause Rezzy for that conversation for an hour as an example.

Then it will resume answering for you if the guest writes in again later.   

Or if it is a guest with an issue and you would perfer to handle the conversation directly, you can pause Rezzy indefinately for just that booking.   

Then later if you decide never mind I do want Rezzy to answer you can just reenable it.

Hope that helps. 

-Steve

Can you provide a way to set Rezzy responses to a certain number? For many reasons, i may not Rezzy to answer while I work on the correct answer. I'd also like to set the number of Rezzy responses by email address. Once a customer becomes an issue, Rezzy needs to stop responding.

Thank you, Bri. I look forward to it !

Hey Maartje,

We've got plans to add support for inquiries, email and WhatsApp in the inbox. Once that work is complete, Rezzy should be able to respond to those. 😃

I don't have an ETA to provide at this time, but I will mark this request as Planned!

You can accomplish this by using a Custom Field!

Step 1: Create a Property-Type Custom Field

1. Navigate to Settings > Custom Field Definitions
2. Click Create Field Definition
3. Configure the field:
   • Type: Select Property (this makes the field specific to each property)
   • Name: Something like "Door Code" or "Entry Code"
   • Merge Code: Create a short code like DOORCODE (OwnerRez will prefix it automatically, making it {PXDOORCODE})
   • Format: Select Plain Text (since you just need the code number)
4. Click Save

Custom Fields > Custom Field Definitions > Types of Field Codes

Step 2: Set the Door Code Value for Your Property

1. Go to Settings > Custom Field Definitions
2. Click on your newly created "Door Code" custom field
3. You'll see a list of all your properties - click Change on the property in question and enter 1234 (or whatever code you want) for the specific property
4. Save your changes

Custom Fields > Property-Type Custom Field View

Step 3: Add the Field Code to Your Email Templates

In any email template where you want the door code to appear, simply insert the field code {PXDOORCODE} (or whatever merge code you created). This will automatically populate with the correct door code for that property.

For example, in your pre-arrival email:

Your door code is: {PXDOORCODE}

Custom Fields > Using Custom Fields

Currently only options for manual door lock for a property are:

• Use the guest's phone number
• Generate a random number
• Don't generate, I will assign codes one by one

Would like the option to just set a fixed code for all booking that come in at a specific property. For example: set a permanent property door code of 1234 which is applied to all bookings that come in and populate the appropriate door code field on email templates.

I have also started using it and loving it so far!  Super easy to use and more affordable than Quickbooks.