Feature Requests

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On our Ownerrez hosted  website's availability calendar/widget, guests attempt to click on available dates intending to start the booking process for the specific unit displayed. However, the current embedded calendar is static and non-interactive, so nothing happens when they click.

Our website analytics (tracked with Microsoft Clarity) show this causes guest frustration and abandonment—visitors click the availability calendar, expecting to begin booking, find no response, and leave the page.

We request that our embedded availability calendar be made interactive so that:

1. Guests can click on available dates in the calendar for each unit
2. Clicking an available date opens the Ownerrez booking/quote flow for that specific unit with the selected dates pre-populated
3. This matches the functionality already available in the owner portal

This feature would significantly improve our conversion rates by reducing friction in the guest booking journey and keeping interested visitors engaged on our website.

Input From Clarity: I can also see it in the videos also, people trying to click the dates from availability widget excessively, hoping they will start the booking process, and eventually leave the page as availability widget is static

Calendar widget interaction issues: Multiple visitors interacted with the multiple-month calendar widgets for both Unit 707 and Unit 1006, triggering numerous dead clicks and rage clicks without progressing to booking. This suggests possible unresponsive navigation controls or unclear affordances; improving click targets and feedback could reduce frustration

High frequency of dead/rage clicks on embedded calendar widgets: Multiple users interacted with the OwnerRez multiple month and ribbon calendar widgets for units 707 and 1006, producing repeated dead clicks and in some cases rage click bursts without navigation changes. This suggests that date selection or navigation controls within these widgets may not be responding as expected; improving responsiveness could reduce repeated clicking

Looking to see if Tasks might be on the development track for API release?     Would like to be able to manage via API... create/edit/update/view/etc...

New field codes were recently created that can be inserted in the body of a template of a message to a guest that show the rate for each night of a quote or booking.

But that still leaves me unable to view and change each night's rate in Charges of a quote or booking.

This is such a basic fundamental need, it's not really even a feature. Why is it still not provided? The rate for each night is being calculated. Please let me view and change it as well.

This can't be inserted within the actual quotes, and it doesn't allow me to see the breakdown under charges. So it is not useful at all.

Hi All,

This request remains open for voting, but is not something we have on our roadmap at this time.

Feel free to share it with likeminded users who would also find this useful!

When creating statements, I would love a check all box at the top of the list of bookings and expenses to mark all boxes checked. With the new PMv2 Update, I have a lot of old booking charges that need to be "forgotten forever" and it would be a huge timesaver to check all of the boxes at once then uncheck the few bookings that I have for January. Same for the expenses section.

We use a third-party rental agreement platform and import our agreements into OwnerRez. We also use the Files section to store other important documents. It would be extremely helpful if Rezzy could have full access to the files stored there, including the ability to read and reference the documents. That would allow us to create directives and automations based on the information contained in those files.

Thanks for considering!

I’m with you on this Victor! Have you had any luck with it? 

Yeah, let's take it up via email please. That way we can discuss account details if needed. 

Hey @Bri -- I'm running into a Sandbox example where the logic seems to be failing on this. Can I email you with more specifics or prefer I share here?

Excellent! Marking this request released.

@Bri -- This seems to be working now! I'm still working to refine my Directives to get it to use that information exactly as I'd like it to, but Rezzy does seem to be able to access that data now. THANK YOU!

Now can we work on this request?

https://www.ownerrez.com/forums/requests/common-photos-linked-to-multiple-listings#68300

You should be able to flush those toilet photos for channels other than Airbnb, yes. 😉

This is awesome, now I don't have to send Airbnb required toilet photos to every channel, lol. If I understand correctly.

Epic! So happy to see this change! Thank you

Cameron

This feature was released this week! You can read more about it here - https://www.ownerrez.com/support/articles/property-photos#exclude 

You can now exclude photos from specific channels by clicking on the pencil (edit) button on any given photo and using the "Hide this photo from..." dropdown.

Hi, all!

Triggers can now be set to run at 15-minute intervals throughout the day instead of only on the hour. 😃

Hey Alece,

Can I ask you to test a scenario like this in the Rezzy sandbox again? I think we got it handled but wanted to have you poke at it before marking this released.

Summary
It would be a huge time-saver if we could "teach" Rezzy by bulk-uploading files instead of entering everything line-by-line.

The Pain Point
Right now, setting up the AI is a bit of a grind. For those of us with 50–100+ FAQs or detailed house manuals, manually typing every single Question/Answer is a major hurdle. It takes a long time to get set up, especially if we are migrating data from another system.

The Idea
It would be awesome to have an "Import Knowledge" area where we could drop in two types of files:

1. CSVs: Let us upload a spreadsheet of our FAQs (Question, Answer, Tag). This would make bulk-editing or moving over from other platforms super fast.

2. PDFs/Docs: It would be cool if we could upload our digital guidebooks or appliance manuals. The AI could read these and down the road suggest new FAQs or Directives based on the content.

*Key here would be a moderation queue: we’d want to review and approve these suggestions so nothing gets added to the live "brain" automatically without a sanity check.

The Benefit
A host could just upload their FAQ spreadsheet and their House Manual PDF, and bam—Rezzy is 95% trained in 5 minutes.

I would have to agree Susan, this isn't really a feature request, it's more of a need to have.  We have recently moved over from another PMS where we were using a Jervis integration, and never had any issue with the lock synchronization.  Since Door Codes are listed as a feature of the OR product I did not realize there were existing problems with synchronization.  Thanks for the heads up!

I’d like to propose a workflow improvement that would significantly streamline daily operations for OwnerRez users—especially those managing multiple properties, automations, and guest-specific workflows.

The Idea (Simple but Powerful)

Add a “Tasks” button or hyperlink directly within the reservation interface that allows users to:

• View all tasks already associated with that reservation

• Create new tasks tied specifically to that reservation

• Edit or manage those tasks without leaving the reservation screen

In short: tasks where the reservation already lives.

The Current Challenge

Right now, creating or managing a task tied to a reservation requires several extra steps:

1. Navigate away from the reservation

2. Click into the main Tasks menu on the left

3. Work through multiple dropdowns

4. Select the property

5. Search for or manually identify the correct guest/reservation

While this works, it’s time-consuming and disruptive, especially when:

• You’re mid-workflow responding to a guest

• You need to set reminders for things like pool heat, special amenities, owner requests, or mid-stay check-ins

• You’re managing many short stays where tasks are frequent and time-sensitive

This friction adds up quickly in a system that otherwise excels at efficiency.

Why This Matters

OwnerRez is already incredibly strong at reservation-centric management. Tasks are often triggered by or directly related to a specific reservation, so separating them into a different navigation flow feels like an unnecessary disconnect.

A reservation-level Tasks button would:

• Reduce clicks and cognitive load

• Keep users focused in one workspace

• Minimize errors caused by selecting the wrong guest or property

• Encourage better task usage overall (because it’s easier)

For power users running tight operations, this would be a meaningful quality-of-life upgrade.

Suggested Implementation (Flexible)

This could be implemented in a few ways, for example:

• A “Tasks” tab or button alongside Charges, Emails, and Notes within a reservation

• A contextual link like “View / Add Tasks for this Reservation”

• Auto-prefill of reservation + property when creating a task from that view

Even a lightweight implementation would deliver immediate value.

Call to Action 🙌

If you’ve ever:

• Wished tasks were easier to tie directly to a reservation

• Found yourself clicking back and forth just to schedule a simple reminder

• Manage detailed, reservation-specific workflows

Please upvote this feature request so it gets visibility with the OwnerRez team.

I am working with a digital marketing agency and they believe the Webp format would help our pages load significantly faster, leading to stickier website visits.  I agree!

We sometimes offer lower than standard commissions and would like to include the "commission percentage rate" on each reservation as it appears on the owners statement.

So my request is to add [Booking_Commission_Percentage] as a variable for custom formulas.

I am currently calculating the rate as follows.

([ExpenseCategory_Commission]/([IncomeCategory_RentOnly]+[DiscountCategory_RentOnly]))*100

However, for a zero charge booking (i.e. owner stays) it displays an division by 0 error.

Did you check on the settings and preferences tabs for your owners?  I think this may have what you are looking for.

No, I am not looking for owner defaults.  I am looking for PM statement defaults.  It does not exist.

https://app.ownerrez.com/management/pmstatements/add

I have to manually switch this to "Include bookings that depart by the statement date" every time I run a PM Statement.

I want consistency and make sure if I run it twice, or in preview mode or in a hurray I don't accidentally run it without that check box.

It would also be nice to be able run the PM Statement in legacy view mode.

Yes, this would be great!   I want a Booking to come in and it creates a TASK that a human would follow up with like "Reach out and thank guest verbally for staying with us and find out if they need anything special".  Tracking that in TASK would be great.

We used an arrivals form in our previous PMS to record arrival times and wine preferences. This would be SUPER HELPFUL to have it integrated into OR!

We will like to have a feature on each re4sertvation where you can regsiter any purchased tours, transfers or cocnierge services that will give us a commision for it. The idea is to be able to register this and then be able to have a report to keep track of this third party income to PM.

Thanks.

I’d like to offer a gift instead of a discount and would expect the appropriate way to do that to be through the existing promo_code field on the public booking page. Unfortunately, it appears the promo code is currently limited to pricing/discount actions only. I need the promo_code value to be exposed to OwnerRez automations (triggers/webhooks/API) so that when a guest enters a code like RETURN_GUEST the booking can be automatically flagged for staff action (for example, add the tag Welcome Gift Needed) and a visible invoice line Valued Guest Welcome Gift — $0.00 can be applied without changing the booking total. If the promo_code field cannot be exposed, please provide the exact, supported steps to achieve this same outcome while keeping the promo-code entry on the public booking page, including any required configuration for discounts, surcharges, custom fields, triggers, and the exact menu paths and criteria to use.

We would like to request an enhancement related to the new Airbnb Host Fee and the information currently flowing into QuickBooks.

At this time, the data syncing to QuickBooks is limited and does not provide enough detail on owner statements. We would like to see more descriptive booking information included in the QuickBooks integration, such as one or more of the following:

• ORB reservation number

• Airbnb reservation number

• Guest name

Including these identifiers would significantly improve clarity and traceability on owner statements, reduce manual reconciliation, and help both our accounting team and property owners better understand individual charges associated with Airbnb reservations.