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They need more triggers period.
Try to set a trigger that will be sent to a guest Sunday. The only way I could do it is to create 7 different Triggers based on their arrival date and conditions. That will only cover guests that stay for 1 week. That covers the vast majority of my needs but it was a bit much to do it that way.
cleaning management system is very poor
Is true, They acknowledge that with the integrations to other platforms that do it better.
That would be great for Maintenance requirements at properties.
If you need the same field & same content shared across multiple properties, define is as account level field?
@BlueMtnCabins
You misunderstood what he was asking for. He wants to be able to tag multiple properties with the exact same information in Custom Field. Right now if you have multiple properties that need the same information you have to copy and paste it to each property instead of just sharing it across.
I submitted something similar, they need to increase the places you can use Custom Field Definitions. It would make them way more powerful.
https://www.ownerrez.com/forums/requests/integrate-custom-field-definitions-into-the-rezzy-faq-section-for-enhanced-automation#83217
A better and faster integration would be to hook into Home Assistant. That will give you everything that they can see. Their entire project is integrations with Smart Products. The only requirement for hosts would to put a RaspberryPi($35 one time fee) in each home.
This is a HACS integration for Home Assistant that already can hook into a iCal feed
https://github.com/tykeal/homeassistant-rental-control
With OwnerRez support it can be done in a more official way.
A powerful enhancement would be allowing the FAQ editor to access and insert data directly from the Custom Field Definitions section.
This functionality centralizes all unique property information, ensures data is managed from a single source (eliminating duplication), and drastically improves the utility of the AI assistant (Ressy) by providing it with dynamic, up-to-date information for answering guest questions.
Putting Property Custom Field Definitions into Guest Instructions would also be great as well.
I'd like to reopen this request: https://www.ownerrez.com/forums/requests/ability-to-schedule-different-descriptions-or-photos-for-posting. It was closed as a duplicate of the request for seasonal photos. But I think it's extremely important to note that we're not just request seasonal photos: we'd like EVERYTHING about the property to be seasonal. This includes all the description and location boxes, the cancellation policies, guest instructions, FAQs, etc., not just photos.
The iCal import limitation you’re seeing is a known issue with FurnishedFinder. They only accept iCal links from Airbnb and Vrbo domains, which unfortunately means an OwnerRez export iCal can’t be used with their site.
You can import their iCal into OwnerRez, but you can’t export an OwnerRez calendar back to FurnishedFinder. If you're using Airbnb with an API connection, the Airbnb export iCal remains available, so you can use that as a workaround.
With Vrbo, it’s more restrictive — when you have an active API connection, Vrbo disables all iCal functionality, so there’s no way to push availability from that side to FurnishedFinder.
FurnishedFinder is aware of these limitations. Many users have reported it, and we've had prior conversations with their team about potential integrations. I wish I had a better solution, but at this time the restriction is entirely on their end.
You may want to reach out to FurnishedFinder directly and request broader iCal support. The more user feedback they receive, the more likely they are to expand compatibility
Is there a way to link OR calendar to Furnished Finder website?
We have Terms of Service as a menu option on our Hosted Website BUT I was noticing yesterday on the booking widget just below the opt in questions is the required disclaimers for text messaging... and then the links to TOS and Privacy... but they go to the OwneRez Help Topics for those items... Our customers have no clue who OwnerRez is and we regularly get messages from them about getting redirected to a different site.... (the Booking Cleanup Form Link) This is an area that we need to be able to link to something that we create in Legal Agreements so our guests using that form do not end up at an OwnerRez help document.
I built this in Loveable, website is API connected (through the wordpress plugin) and can sync. Used Mapbox which is free. Can do exactly what you are describing in loveable for sure.
https://goodmorningrentals.com/our-homes?view=map
Adding this feature to the WordPress plugin would really raise the value proposition for using the plugin, especially for users with multiple properties in a region.
Filter by amenity in the search and only see pet friendly properties, or properties with hot tubs.
Use a custom property field allowing search to filter by Region/city if desired.
A map pin that brings up property data on hovering would be perfect, especially if the property popup displays customizable field codes like occupancy, beds/baths, photo, and amenities if selected.
Or does anyone know of an OR partner offering an integration that already does these things?
<primary-booking> Booking ID/Number: ORB15546486 Booking Status: Mid-Stay Booked UTC: 2025-09-23T04:00:00Z Days until departure: 3 Cancellation Policy: No refunds; Grace period with free cancellation for 48 hours after booking if arrival is at least 72 hours away. Channel: Airbnb Payment Status: Overdue, Zero Paid Security Deposit Status: None Renter Agreement: Unsigned Review Status: Not Eligible Payment Terms: 50% ($407.50) deposit at booking, balance due 30 days before arrival Security Deposit Terms: $300.00, hold, reserved 1 days before arrival, released 7 days after departure Property ID: ORP346807 Arrival: 2025-12-02 (Tuesday) Departure: 2025-12-07 (Sunday) Check-In Time: 3 PM Check-Out Time: 11 AM Guests: 8 Adults: 4 Children: 4 Pets: 1 </primary-booking>
Given all platforms like Airbnb and VRBO are moving to a "one pricing model", it makes rates increasingly difficult to calculate. When a client asks us for the rate that a reservation was booked at, we have to backout quite a few numbers in order to give them an idea. To further transparency, it would be great if portal users had access to a "rate calendar" just like we have access to for their own property's so they can view the rate at which reservations are booked by the guest.
It would be very useful for me to have columns for Property and the dates of the reservation when it displays the results of an import VRBO Commissions action. Example: When I see that one won't import due to PM lock, I have to open the booking link in a separate tab which feels super clunky. (this is caused by VRBO not properly billing everything within the most recent month and including the odd flyer from a preceding month). This would be especially useful when there are multiple line items that failed to import due to PM lock. Because I only need those 2 pieces of info to know what the next step is regarding those charges (manual expense recording in PM module).
Is there a way for Rezzy to "read" fields? Example Directive: "if a guest asks where to leave a review, send the {BUREVIEW} link" and the link populates to the raw link as https://orez.io/v1/r/79786f13e140421d826d7632acaa55fb
Another example directive: "if a guest says they can't find the Renter's Agreement or asks for it to be resent, send {BUFIXUP} and the link populates to the raw link.
Basically, give Rezzy the ability to understand field codes.
This ability to read and understand field codes would reduce my "tasks" by 15%!
You can prevent your processing fee from being displayed by setting it to be treated as rent:
Pricing preferences and Surcharge set up
We need the owners statements to be able to track the deposits remitted to an owner and a cohost to have owners statements that reflect correct financial figures and be able to use the owners statements monthly.
Hi - we were asked about a gift card toward our rentals today - would love to see this as an option in OR!
Love this! Another version would be to allow for lock automatons linked to a message template trigger. So when I send the "Cabin Ready" template message, it triggers the Lock Code to become active at that time.
For the cleaner check-box idea: Our cleaners use Resort Clean, so unless Resort Clean integrates with OwnerRez, I don't think it'll solve my problem. Also some of our cleaners forget to mark the clean as done until hours later.
I ended up making a Microsoft Word template with my logo, etc. and then I copy/paste the receipt info and guest info.
I really think this feature would not be hard to make available as all the data is there. Email receipts do not give the full picture and are not always satisfactory. Let alone unprofessional.
Please ignore the photo request on quotes. I am new to this PMS and have found how to add the photo to a quote.
Seems like so much push-back from OR - why? I often have guests who would like to see an invoice that shows their dates are correct, the amount they were charged and paid. If that is already available - please tell me where it is so I can simply print it. If that is not available, can you tell me the best way to put that together on OR myself? I use OwnerRez becuase it has a lot of moving parts so it seems unlikely that something so simple would not be available. I know personally, I don't 'vote' for everything I need but my money says hosts would definately appreciate being able to do this. Please point me in the right direction if this is an easy thing to do already. Thanks! Lisa
Great ideas, Laura! I'm moving this over to our Feature Request forum so that it can be upvoted by others who may also find this beneficial.
Hi Laura,
Thanks for this! I've moved this over to the Feature Request forum. Feel free to share it with likeminded users who would be willing to give it an upvote!
Seems like an unsend option would only work if there were delays in sending built in (like sending after X minutes so the responses don't feel so AI generated). That's something we're already working toward, and your request is good food for thought for a follow up iteration.
Hey Elliot,
Thanks for this! I've moved this post over to the Feature Request forum for consideration. Feel free to share it with likeminded users who would be willing to give it an upvote!
We love the "task" capability. We would like to add new categories of "Welcome Booklet" and "Create Property Listing". Can we also have a "due date" to assign to tasks?
We’re enabling auto-replies today, but we’d like the option to retract a message if we’re not satisfied with Rezzy’s response. Airbnb currently allows us to undo a send. Can this functionality be added?
