Feature Requests

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Hey Karen,

Also take a look at some other Feature Requests I found and see if they might be close to what you're suggesting!

Hi there,

The first round of work to tackle here is the design aspect, which is already underway. Once the design has been finalized, this will move into development. I'll keep an eye on the progress and make any status updates as needed here in this thread.

The ability to be more granular with trigger times is covered in these Feature Requests - you may want to take a look and add your vote to these!

https://www.ownerrez.com/forums/requests/be-able-to-set-trigger-on-the-half-hour#66359

https://www.ownerrez.com/forums/requests/trigger-action-be-able-to-set-the-occurring-time-to-30-minutes

Hello!

You should be able to achieve this by setting the photo layout to Dynamic for your hosted website, as long as it's a multi-property site. When you have this option selected, it should show the photos in the numerical order that's been set in OwnerRez when looking at the listing on your hosted website. If a guest clicks on any of the photos or the Photo tab on the listing, it should give them a pop-up where they can continue to view all photos in numerical order, and if any photos have been tagged to rooms, there should be a Photo Gallery tab they can click on to see the photos for each room. We have this support article that goes over it and how you can make that adjustment: https://www.ownerrez.com/support/articles/websites-hosted-website-multi-property-dynamic-photo-layout-option

Please reach out to help@ownerrez.com if you'd like us to look at your account!

Today's release added the ability to show or hide Billing for full access Staff users!

Follow this thread to stay up on WhatsApp happenings: https://www.ownerrez.com/forums/requests/whatsapp-business-integration

Hi Shawn H, any update on this (Whatsapp communication)?

Edward G., what PMS are you operating side by side with OwnerRez? I have the same problem that you are running into - want to have someone handle inbox/conversations and answer questions, but not have access to financials and other details.

Add a "List" view option for owners to be able to see a summary of upcoming bookings for a chosen date range. This view would show whichever portal view was chosen by PM (rent only or booking total). If it could show the nightly rent rate, that would be ideal. Owners love to see what the rate they are getting is and they love to see all of teh bookings in a list. 

It would be nice to have optional times (ie 12:30, 12:45, etc) to schedule SMS texts other than hourly.

I'm afraid Vrbo does not support pickleball as an amenity via the API at this time. The good news is that while this amenity is not supported via API, you should be able to set it directly in your Vrbo hosting account. Since we don't talk to that field via the API, there should be no risk of it being wiped away when the API syncs again!

This request will remain open to garner more votes though! Feel free to share it with likeminded users who would be willing to give it an upvote.

Hi Haydar,

We won't be moving forward with this particular request, but we're committed to exceeding your expectations! I noticed you had concerns about the new inbox that you mentioned here: https://www.ownerrez.com/forums/requests/go-back-to-old-inbox

I believe we've addressed most of those concerns in recent updates. Have you had a chance to try the inbox again since your last post? We'd love for you to give it another test drive!

While we're staying the course with development, we absolutely welcome your suggestions. If you could share more specifics about what would help—like when you'd find the compose box changes most problematic or where you see the biggest opportunities for improvement—that would be incredibly helpful for our team.

I’d love to see an option where OwnerRez automatically sends a customizable message if a guest inquiry or message hasn’t been answered within a set time frame (for example, 10 minutes)

For example:

A guest sends an inquiry.

If no host response is sent within 10 minutes, the system fires off a one-time auto-reply such as, “Thanks for reaching out—we’ll be right with you.”

The message should cancel if we respond before the 10-minute mark.

This would protect response times and let guests know they’re acknowledged, without replacing personalized replies.

Thank you for the feedback.

However, as we have over 60 units in the program, and the rate calendar is for a specific unit, it's impractible to set permissible arival and departure dates this way.

That's great to read!

Great news! 

The receipt that is sent is not a pdf.

I will try this!
Is the receipt that is sent a PDF?

To send a receipt to your guests you can find this by going under "Transactions", locate the payment/s that were processed, click the down arrow to edit, click "open in a new tab", click the "email receipt" tab.  However, it would be helpful if the email receipt tab would by directly under charges or transactions as a top header tab.

Hi folks! We have several properties that are all cleaned by the same cleaners. I'd like to be able to set up some triggers and reports to see when I have more than X number of checkouts on the same day, so I can be sure things are lined up to go and possibly pull in additional cleaners if needed.

Ideally we could do this by group/tag as I have 3 properties in one geographic location cleaned by one set of cleaners and 1 property in another location handled by another cleaner.

Triggers would be ideal. It would also be great to run a report grouped by tag to plan in advance.

Turns this month

Group | 8/11/2025 | 8/12/2025 | ... 

Lake Properties | 2 | 3 | ... 

Mountain Properties | 1 | 0 | ...

Thanks so much!

Well ... That was something that I really hadn't thought about LOL. You are awesome - Thank you!

Marking this one back 'In Development' as we've cleared a couple of hurdles on this effort toward WhatsApp for Business in the OwnerRez unified inbox!

You can also disable the notification for when the lease is archived. In OR dashboard, click on your initials in the top right > Notifications > turn off the lease archived email notification. 

Thank you, Alece!

That's a great idea! Then I can just create an email filter to auto delete the original one so I'm not double dipping and getting overwhelmed by adding another email to my ever-growing InBox. 

I agree! Lynnbrook offers several features that they've told me can't be activated in my account because OR doesn't allow for it -- the ability to pay homeowners directly is one of them! Another big one is their mobile wallet payment option.

As Lynnbrook is one of OR's preferred partners, it would be significantly beneficial to allow the use of all their features.

Hey Tammie! Just a suggestion: You could create your own message template with all the details you'd want, including the booking check-in date, and set it up to trigger when the rental agreement is signed. 

If it would be possible to capture the nightly rates of these owner blocks, when they happen, that would be something additional we’d appreciate. Knowing what the rates are at the time of block off. 

I'd love to have the check-in date added to the email that we get when a Rental Agreement has been archived. I'm waiting on some most of the time, and right now, when I get a notice that 1 has been archived, I have to go to the booking and see when they check-in. 

If I could see who has paid for "pool heat paid' (tag created) from the ribbon quickly would be wonderful! 

I came to request this!