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[This topic has been merged with another topic (Add TAB REMOVAL automation). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Tag Automation Suggestion)]
Our most important seasonal rate which we call the Off Season that spans from September to May currently shows the lowest & highest monthly rate based on 28-nights in Feb & the various 31-night months within that season when in reality the only correct rate is being hidden between those two numbers since we have a 30-night minimum for the Off Season regardless of a 28 or 31 night month a booking might fall within. So the actual monthly rate for that season isn't being displayed on the rate charts for all of our properties which leads to a lot of confusion for clients and us having to constantly use the booking widget to get the off season rate for folks by entering in a random 30-day set of dates in order to get them the correct monthly rate for this season.
The other two seasonal rates we have are Summer Season which is just the month of June & Peak Season which is for July & August. Both of those seasonal rates show up perfectly on the rate charts since all months within those seasons match their nightly minimum (30-nights for June & 31-nights for July & August) but we're proposing another option to be added which would be for the Rate Charts to display the minimum nightly rule we set for each season so that the Off Season will correctly display a monthly rate just like our other two seasons since it would no longer be showing incorrect rates for a 28-night Feb & 31-night months from Sept-May.
This small feature would revolutionize the way we interface with clients and also speed up the process to be able to quickly glance at our charts to be able to rely on them. We have undoubtedly lost bookings because folks didn't understand the rate chart discrepancy we've just laid out for you or were turned off by it thinking we were trying to charge them more than what they saw displayed on the chart. We understand this feature is more suited for your Monthly users but we think adding this as an option would greatly help the Monthly booking users on your platform and would not take away from anything since this would just be an additional feature users can click or not click to turn on.
As an international customer, I find the appropriation of the “$” symbol to exclusively represent USD both misleading and discriminatory. The United States is not the only country that uses the dollar sign — currencies such as CAD, AUD, BZD, and many others share the same symbol.
If OwnerRez intends to position itself as a truly international platform, then the display of currencies must reflect that reality. Each currency should be shown not only with its symbol but with its specific code (e.g., USD, CAD, AUD, BZD) to ensure clarity and inclusivity.
Our team has had to manually filter hundreds of messages and bookings because of this oversight. This issue was raised when we first onboarded with OwnerRez, and it’s disheartening that it still hasn’t been addressed — or even acknowledged as the serious issue it is.
This isn’t a small cosmetic tweak; it’s about accuracy, fairness, and respect for global users. The current practice reinforces a US-centric bias that alienates international customers and undermines OwnerRez’s credibility abroad.
If OwnerRez truly wants to continue its international growth, updating its currency display options is not optional — it’s essential.
We would like renters to be able to see the guest review banner at the top of each property listing page, or where they book, like it is on Airbnb.
Example:
Great news!! Thank you!
"Days between booked and arrival" conditions are heading into testing very soon! I'm changing the status of this request to In Development at this time.
Hey Joseph,
This has been released. If you have no active discount codes configured, your guests will no longer be presented with the field to enter a code at checkout.
Thanks again!
Another use case is when you use authenticator.com linked to OwnerRez and want to send a reminder if the user has not yet authenticated.
Hello OwnerRez Team,
I’d like to strongly request the addition of hotel-like property management functionality — the ability to manage a single property with multiple room types and shared inventory, similar to how most professional PMS platforms handle hotels and multi-unit listings.
This enhancement is critical for hosts and property managers like me who operate multi-unit properties or buildings with identical or variant room types under the same address. Having centralized rate, availability, and reporting management for such configurations would dramatically improve efficiency and make OwnerRez a viable option for larger portfolios.
Please consider prioritizing this functionality in your roadmap — it would be a major step forward for many of us who love OwnerRez but need this feature to scale operations effectively.
Thank you for your continued work and innovation.
Best regards,
Hi,
I think I'm doing it wrong, because it doesn't show which discounts were used. And it would be very useful to be able to filter by discount coupon; it would be much easier.
Thank you for bringing this to our attention!
We are considering removing the input for the discount code in the page when there are no applicable discount codes in your account. I'm marking this request as Planned for the time being, but I believe we may be able to get this addressed fairly soon.
It would be great to have a location where a user can go to see past and active support tickets, and be able to add additional details, such as screenshots, etc. This way multiple users could see support tickets in the same account and track and/or add additional examples of similar issues, to help OwnerRez in diagnosing issues faster and not rely on an email exchange for follow-ups, screenshots, and historical records of issues.
For example, I recently created 2 support tickets and would like my co-owner to track them, but I was unable to add screenshots to fully explain each issue and have to wait for the initial email follow-up to then remember what I was doing and take screenshots to submit for each issue. I'd like to provide OwnerRez with as much, and as clear of information as possible upfront, to aide in diagnosing issues more completely and quickly for everyone.
Hey Alece,
Glad you're loving the look! I think it's pretty slick.
We actually have what we're referring to internally as "Percent on Category" coming down the line. I believe this will satisfy your request. Essentially, to align with channels and to simplify calculation overall, we're switching percentage calculation to go purely based on category. Surcharges and taxes will have applicable categories and percentages will calculate only based on that rather than factoring in order at all.
With that in mind, I'm marking this request as Planned. We've got to get the design of this feature fleshed out before it can move into development, but it is on our roadmap. I'm hoping we can get the design work started this period so we can introduce this sometime early to mid 2026, but as I know you're aware, those timelines are subject to change.
Hey Elliot,
I'll talk to our Documentation team. Looks like we may need to add some additional search options for the relevant article, which is why Rezzy couldn't find it. Thanks for letting us know, and we're so glad you're finding Rezzy helpful!
The Line Item Pivot report contains all of that information, and then some. It can be exported to Excel, allowing you to apply custom filters based on your preferences.
This, however, is not yet available:
Getting an alert for when a discount code is used would be great too!
As such, I'll leave this request open for voting for this reason.
[This topic has been merged with another topic (Reports for Discount/Promo codes used). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Report to track coupon/discount code usage by month or year)]
Hi Denise,
I believe everything you're looking for, and more, can be found in the Line Item Pivot report. You can export it to Excel to filter as you see fit!
I know the focus is heavily on the PMv2 migration right now, but I need to convey the growing frustration among some of our owners.
As it stands, the current statements require owners to manually cross-reference their figures across multiple months to determine the true amount of funds we are holding for them (the running balance). This lack of a clear, final balance on the most recent statement is proving to be very confusing for our clients.
Providing the running balance is not just a 'nice to have'—it's a fundamental requirement for clear, trustworthy financial reporting, especially for owners who prefer to keep a positive balance to cover future expenses.
We are finding that guests are halting their progress through a direct website booking in order to stop and ask about a coupon code.
We do not offer coupons for our listings. We would greatly appreciate a way to remove this feature which is becoming a road block towards bookings.
Thanks!
A report showing which coupon or discount codes were used in bookings for a selected month or year would be very helpful.
We use unique coupon codes for social media campaigns and influencer/affiliate partnerships, and we need to know which codes were used, how often, and in which bookings. This helps us:
Track marketing performance and ROI
Pay accurate commissions to partners and influencers
Suggested columns:
Coupon code
Guest name
Booking ID
Stay dates
Comission
A built-in report or filter would save hours of manual work and give property managers clear insight into which marketing efforts are actually working. If you also work with influencer or affiliate codes, please vote. This would really help all of us track marketing results better.
These days, everything is related to influencers, commissions, and social media, and not having an easy way to see if the coupons were used to give commissions to our influencers has made us think that OwnerRez is not very up to date, which is very sad and frustrating.
These days, everything is related to influencers, commissions, and social media, and not having an easy way to see if the coupons were used to give commissions to our influencers has made us think that OwnerRez is not very up to date, which is very sad and frustrating.
I’d like this feature too! For me, I want to send a message 5 days before arrival only to people who booked at least 7 days in advance.
Eg, someone books 2 months in advance and says the group is 5 adults.
5 days before arrival, I want to ask if there are changes to their guest count, and I want to verify they are not bringing pets (or ask them to add them if they now are).
I don’t want to send this to all guests as I ask for guest and pet count immediately after they book. So if someone books one week out, I will assume they’re providing accurate info.
My cleaner ideally will get lead time to prepare, so asking this only the day before or the day of arrival is too late.
Ooh, thank you!
I'm curious now about why Rezzy wasn't aware that was a feature? He's been so useful with all my other questions!
Elliot
Our message flow includes sending guests a message prior to arrival asking them to confirm their group size when they've booked for less than our max. (It's an opportunity to clarify any potential changes with guests as well as to collect additional guest fees and/or pet fees.) Currently the trigger options have a Number of Guests condition but it's tied to equal to/greater than/less than and requires a number input. This requires me to have separate triggers for each property based on its max occupancy. I'd love to see a trigger condition option for Number of Guests is less than max occupancy. This would allow a single trigger to manage these messages to guests regardless of the size property they are staying in.
*LOVE* the look and ease of the new Surcharge structure!
That is a tricky little setting! You can select your preferred first day of the week here:
https://app.ownerrez.com/account/preferences
I would like to request that the Rate Calendar please display Sunday on the left side of the screen where it belongs - or at the very least that there be a little toggle button or something. Having Sundays on the right is making it very difficult to use.
Thanks!
