Feature Requests

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It would be very helpful if the API v2 property photo endpoints included a room_id field (or similar room/space association) for each photo in the response.                                

Use case: We're building a custom property website that displays photos organized by room (bedroom, kitchen, pool, etc.). Currently, while OwnerRez allows assigning photos to rooms in the UI, there's no way to retrieve that association through the API. This means we have to manually tag or sort photos on our end, which is tedious and doesn't stay in sync when photos are updated in OwnerRez.                                                                        

What we'd like to see: When fetching photos via the API (e.g., GET /v2/properties/{id}/photos), each photo object would include a room_id or room_name field indicating which room it's assigned to, matching what's configured in the OwnerRez dashboard.

This would allow API consumers to programmatically organize photo galleries by room without manual intervention. Thank you!

Apologies for resurrecting an old thread here but I'm running into the same issue publishing a new listing to VRBO where my photos don't get assigned to rooms. Thankfully they're not getting random assignments; they're just not getting assigned to anything.

My question here is, if I actually go into my VRBO listing and assign those photos to rooms, will they stick or will they all get overwritten the next time I push an update from OwnerRez to VRBO?

Add a “Send Again” option directly within Communication History for previously sent messages.

Right now, even though the message is visible in Communication History, resending it requires navigating away and re-finding it under Messages, where “Send Again” is currently available.

Use Case
A common scenario:

• A guest says they can’t find their check-in instructions.
• The fastest way to confirm what was sent is: Booking → Communication History → locate the message
• At that point, the exact message is already on screen — but there’s no way to resend it from there.

Instead, the current workflow requires that I go back to the Booking → Messages → find the message → Send Again

This adds unnecessary time, steps, and friction for a very common task.

Why this would help

• Faster response time to guests

• Eliminates searching through the Messages list

• Keeps actions aligned with where the information already lives

Communication History already shows what was sent and when — adding a “Send Again” action here would streamline a simple, frequent workflow.

this is a major issue.  Are ya'll adjusting the rent and surcharges one by one on all airbnb reservations once you download the property management report into excel?

I second this.

It's going to be confusing for our customers to see a price then have VAT added only at the booking stage.

I think it's a reflection of how few people in the UK use Ownerrez that his is has not have more votes. It's essential for us an I wasn't aware this couldn't happen. 

I SAW IT!!! Thank you for the quick fix!! 

We've added a checkbox to the dashboard to allow for displaying YoY comparison! 

https://api.ownerrez.com/help/v2/ResourceModel?modelName=v2.ReviewViewModel

Currently, this is not exposed via the API and we would love to be able to have this visibility for our users. 

So great to hear, @Bri! Thank you!

Awesome, thanks for the update!

Hey courtneylove,

We reached out to our Vrbo contacts and they've informed us that Vrbo same-day bookings will be allowed up to 12pm at the local time of the property. We had some in-app language on our end that implied it would be "all day", but we're going to fix that ASAP.

They've also let us know that a follow up iteration to allow property-specific configurable cutoff times will be released at a later date. Once they've released the ability to do so, we will certainly get that added as a configuration on our side.

We use the daily checklist frequently, probably multiple times per day.  We want a quick glance of comings and goings.

However the default settings always have to be changed each time we use it.

Specifically TAGS and CUSTOM FIELDS.

These two items make the report difficult to view and instead of getting a 1 liner per booking it results in a multiple line hard to read report.

In a perfect world it would be nice to allow users to set desired default settings but I would be happy if TAGS and CUSTOM FIELDS both defaulted to NONE.

Hi Megan,

Do you mean in the push notifications you get on your mobile device?

Please add Rezzy sentiment as a trigger condition. I'd like to trigger internal emails when a guest's stay is marked with negative sentiment, but right now that option does not exist.

I'm finding that Rezzy unfortunately misidentifies/misapplies sentiment at times. For instance, a guest inquired about changing dates. He initially questioned the price increase to move to a weekend, but after our explanation he gladly accepted and is perfectly content in advance of his stay. Yet Rezzy has his sentiment marked as Negative. As this impacts auto reviews among other overall "reporting" in the new Quality Center, it feels frustrating that I can't do anything to override the incorrect sentiment assignment. I should be able to "teach" Rezzy what he got wrong so he can learn for future sentiment analysis. 

My need is somewhat orthogonal to the above—it's not about time of day for me, but whether the property is actually ready.

Although I’m not sure Vrbo supports it, the ideal solution would mirror Airbnb: allow a 1-day minimum advance requirement for Instant Book, but still permit request-to-book outside that window.

In my case, I’m comfortable with late same-day bookings—even as late as 11pm—but only if the property is already clean and ready. Furthermore, once it’s ready, Instant Book works fine; my automated messaging sequence handles everything (legal agreement, SecDep, door codes) even if I’m unavailable.

The constraint is operational: if there’s no same-day booking, my cleaner may not service the unit until later in the day or even the following day. Before the property is cleaned, I need request-to-book so I can confirm whether it can realistically be turned in time. And after it’s clean, request-to-book or even Instant Book is fine.

Because OwnerRez doesn’t currently track “ready” status (e.g., via a two-way integration with Breezeway), I can’t safely allow Instant Book for all same-day bookings. I need that gating mechanism.

If Vrbo doesn’t support separating RTB from same-day minimum stay rules, I’ll likely keep same-day bookings disabled there—same as I do on my OR-hosted direct site—since there’s no way to safely distinguish between cleaned and uncleaned inventory.

Requesting integration with Amplify by StaySense to allow OR users to be able to have their properties listed directly on tourism websites.  Several big rental markets including Gulf Shores and OBX use this platform.

Hi

In the Uk, it is customary to quote guests the VAT inclusive price.  Can you please configure it so that the tax can be included and is NOT added on afterwards?

Thanks

L

Hi Justin

I totally agree as we have many recurring expenses as well. I've been using the upload document for most of them and just upload that monthly. I have one that I keep for the main expenses that do not change and one for my flexible amounts and that's been working ok for now. Helps me get through it quicker and makes it so I don't forget any of them like I would when entering individually. It's not a fix, but it has been a suitable workaround for me. 

This has been promised since we started with OR 3 years ago, and it's not even in dev yet. This is the single biggest monthly reconciliation headache we have, and makes me consider other software options every month. I've held onto the promise for 3 years, but I'm starting to think it's not happening in the 20's at all. Once we get past our peak season and into the winter, if this feature is still just a hope and a prayer, I'm going to have to find a different solution.

Totally agree with you! 

100%!

Also agreed! No

Agreed!

This is honestly one of the biggest gaps in PM right now.

We have a bunch of recurring property expenses like thermostats/Jervis, camera subscriptions, pest control, HVAC maintenance, and even annual stuff like smoke detectors. There is no clean way to track and bill these.

Right now it is either manual charges or tracking outside of OwnerRez, which does not scale and things get missed.

Even something simple would go a long way. Let us attach an expense to a property, choose monthly, quarterly, or annual, and have it show up on owner statements automatically.

This becomes a real problem once you get past a few properties.

As our operation scales and automated messaging volume increases, we've identified a friction point in the OwnerRez inbox experience that we'd like to formally request be addressed.

The Problem

At various trigger points throughout the day, our automated outbound messages populate the inbox alongside true inbound guest messages. This creates significant visual clutter and undermines the inbox's core utility as a reliable indicator of new, actionable guest communication. The result is that our team must manually parse through automated outbound messages to identify genuine inbound inquiries - increasing response overhead and introducing the risk of missed guest messages.

The Request

We'd like to request the ability to filter the inbox view to display inbound guest messages only, excluding outbound automated messages from the primary inbox view. Possible implementation approaches could include:

• A toggle or persistent filter setting that excludes automated outbound messages from the inbox view
• A dedicated "Automated" or "Sent" folder that captures outbound messages separately
• A visual distinction or tagging system that clearly differentiates automated outbound messages from true inbound guest communication

Thanks for the thoughtful explanation here, Bri. I appreciate hearing the reasoning and intent behind the choice. It does unfortunately mean that the Broadcast tool won’t be a fit for how we’d typically need to use it — particularly for situations like weather alerts or other time-sensitive communications where more context is important.

I did want to gently push back on one piece of the reasoning, just for clarity.

The concern about platforms like Airbnb and Vrbo flagging longer bulk messages feels a bit inconsistent with how messaging already functions within OwnerRez. Many of us are already sending automated messages (arrival instructions, check-in details, house info, etc.) that go out to multiple guests at the same time — especially on high-turnover days — and those messages easily exceed 1,000 characters.

From that perspective, sending a broadcast message to multiple current guests (for something like a weather alert) doesn’t seem materially different from those existing workflows that OwnerRez already supports.

Totally understand that there may be nuances on the integration side that aren’t visible to us as users — just wanted to highlight that, from the user perspective, the distinction isn’t entirely clear and makes the limitation feel a bit inconsistent with other messaging capabilities in the platform.

For now, I’ll plan to continue using our manual workflow for these types of messages, but I appreciate you taking the time to explain the thinking behind it.

When we receive a guest SMS, whether an inquiry or questions about a booked property, there is no indication which property in our portfolio they are referring to.  Guests usually assume we know which property they are talking about as they aren't thinking about portfolios that include many properties.  We know that if we were inside of OR looking at the message, it would show the property associated with the message, but on our phones seeing the text pop up, that context is missing.  

We would like some indication of the property that goes with a guest SMS message that appears on our phones.  OR - if that is not possible, then allow us to set up a trigger whenever a guest sends their first SMS that automatically sends a reply from us - "Thanks so much for reaching out to us!  Could you please confirm which property you are inquiring about as we get started – the property name is the first thing you see in our listing description.  Thanks!”  Then at least, we’d get that established before jumping into the rest of the conversation. 

If ownerrez and clickup communicated information to eachother the AI tools on each would be extremely valuable.

I envision something where clickup AI can access listing details, guest messages, settings, policies, property details or anything else in ownerrez. Basically working off a hyper specific data set of all of our properties and communications. 

Same for the other direction. If Rezzy could access all of the data points and conversations in clickup, the responses would dramatically improve on accuracy and maintenance assistance. But specific to our needs. 

We use clickup for task management and team communication. This would probably apply for slack, asana, or others. 

Looks great!