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That would be great to have. We are using another mirror PMS just for their Google Hotels (the feature should also have Hotel Ads) and Expedia integration.
Thanks for that clarification!
What you're looking for is already configurable using Inquiry templates. 🙂
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The trigger will automatically send a personalized quote to guests who send an inquiry for available dates.
This is NOT what I want.
There is a big difference between an inquiry being received, which requires a response from the host, and a quote that a guest generates for themselves.
If a guest sends an inquiry, just as often as not they will have additional questions, which they put in the comments section. Examples are "Can I bring extra people? Can my brother and his wife spend a few days with us? How close exactly are you to Disney?" etc.
If a host wants to do a good job, and demonstrate that they are paying attention to detail, they will answer the guests questions in their reply, along with a quote for the dates the guest asked about. In addition, often a good host will have information to add to a quote that could be of benefit to the guest, and/or want to suggest alternative properties or dates, etc. I don't want to lose the opportunity to do that.
I have fourteen different templates setup for responses to guest inquiries alone! Automatic responses to guests are NOT the way to go! A personable, helpful host who knows how to provide good customer service beats any AI, automated system, or template-only approach, EVERY time.
This is also the reason why I have different versions/uses of the inquiry widget on my website. Most of them are set up for inquiries for the guest to submit, so that I can respond, engage and help the guest, and hopefully sell them something! I am running a business.
But I also have the widget setup on a separate web page on my site so that a guest can immediately generate a quote for themselves, as in my example up above.
And when a guest uses the widget on THAT page, they aren't 'making an inquiry'. They're generating information for themselves. In this case, they're not going to be asking any questions! Or, at a minimum, they're not going to be expecting answers to specific questions in an automated reply sent because they initiated it.
In addition, the template which would be used for replying to a self-generated quote should be completely different from one that a host would use.
For example, the message for the self generated quote should be something like:
Thanks for visiting our website. This is an automated response. Here is a copy of the quote you generated for yourself. If you asked any specific questions in the comments section of the quote form, rest assured that we'll be getting right back to you again soon with those answers. We appreciate your interest and look forward to welcoming you soon to XYZ Properties!
For obvious reasons (at least I hope they're obvious) the template and message format that I would use as a host to respond with answers or additional information would be totally different.
In fact, I would probably have a few different templates for this purpose, ready to customize before sending.
An example would be:
Hello, this is Johnny Goodhost, manager of XYZ properties. I noticed you were on our website recently and generated a quote for yourself to stay at ABC Villa from January 10th-21st. This is a great time to visit, as the Crazy Kooks with Pinatas Festival is running at that time. Blah, blah blah about blah blah blah... not to mention another great reason to stay with us is blah blah blah! And you'll love blah blah blah! It's truly wonderful!
Or if the guest had submitted questions, a reply could be similar to:
Hello, this is Johnny Goodhost, manager of XYZ properties. I noticed you were on our website recently and generated a quote for yourself to stay at ABC Villa from January 10th-21st. To answer your specific questions about blah blah blah (great question by the way!) blah blah blah, and blah blah blah! Not only that but blah blah blah too! It's terrific!
I'm having fun here, but the point is, I don't want an automated reply for regular inquiries, and regular customized responses don't meet the need for an automatic, immediate copy of a self generated quote!
It is my hope that other owners will see the value in all of this (they may want to emulate my approach) and vote for this feature request. And that no matter what, OwnerRez staff will see the value in it, and how obvious a thing it is to do (as guests will undoubtedly find it strange and disappointing when they DON'T receive an automated copy of a self generated quote).
Alternatively, given that the programming already exists for sending automatic replies to inquiries, perhaps the easiest way to accomplish this is to have a distinction between inquiries that DON'T allow guests to see a copy of the quote information prior to submission (as controlled by the radio button options for the inquiry widget shown above) and those that do. One type of inquiry gets an automated response, the other does not, and each use their respective templates. It is probably worth mentioning again that giving the guest the option to decide how they will be contacted with the automatic response (and not, if they can't already) would be a great idea.
Another great idea to consider would be to have an option so that when a guest creates a quote for themselves, that it not be shown to them until they enter their email address in a form, so that the host doesn't get guests generating visual quotes for themselves but providing no contact information. Some hosts may not want this (as the approach may only frustrate some prospective guests) but the option would be a great thing to have available for OwnerRez users.
It would be helpful to some of the QB data to the invoice into custom fields into QB. It would be great to be able to map 2-4 additional fields to transfer over with an invoice, or a payment. We currently have to add the arrival and departure date to each invoice, because that transfers into our owner billings (we don't use owner portal for owners because it doesn't cover expenses without dual entry).
Is it possible to add those two dates to the data being transferred into our custom dates in QB? Seems like it could be easily mapped like any other field?
Thanks - Jenny
Percent of Rent Discount Codes are now available! More info can be found here - https://www.ownerrez.com/support/articles/supplemental-discount-code#discount
[This topic has been merged with another topic ("Rentar Agreement Signed" indicator). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Manually mark Rental Agreement as received)]
Guests now see "No, I do not want travel protection" with a brief disclaimer about potentially not receiving a refund.
We have new guest forms rolling out in the near future that will pretty this up a bit as well!
Travel Insurance will be offered prior to signing the Rental Agreement, and the Travel Insurance language is stated very clearly here.
With that in mind, I'll mark this request as Released!
[This topic has been merged with another topic (Select which photos are sent to the difference channels and our own website.). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Specific picture selection for different channels)]
[This topic has been merged with another topic (Trigger for Integrated Lock - Guest has checked in). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (schlage arrival entry triggers welcome sms/email)]
We're late to the game in responding to this request, but I do want to let everyone know that standard and early or late check-in/out time condition statuses are now available for Triggers and Tag Automations!
Here's what dropped in today's release!
We've added new field codes for guest reviews that can be used in your templates: {REVSTARS}, {REVTITLE}, {REVBODY}, and {REVPRIV}. These display the star rating, title, body text, and private feedback from the most recent guest review. We've also added a new trigger event "Booking review received" that fires when a guest leaves a review, allowing you to automatically notify cleaners or take other actions when reviews come in.
Hi Megan,
While we don't have a specific report for guest demographics, you can export guest addresses in two ways: either export contacts directly from your Contacts page (https://app.ownerrez.com/guests) or export from the Booking List View.
To export the Bookings List View, go to the Bookings tab in the OwnerRez menu bar, then select List on the far right (assuming you're not already in List view):
Once you're on the list view, use the Filter option to tell the system what date ranges to encompass, or whatever other preferred filters you'd like to sort by:
Next, use the Export button to export that file. You can either download to excel using the Export button alone, or us the dropdown arrow to choose your file preference:
Thanks for that clarification!
What you're looking for is already configurable using Inquiry templates. 🙂
The Inquiry Reply for Bookable Quote Template & Trigger article provides a detailed walkthrough of how to set this up.
Here's a summary of the key steps:
The trigger will automatically send a personalized quote to guests who send an inquiry for available dates.
I'm confused by this request.
Domain re-directs are a very common internet feature/facility. I have multiple domains that all point to my one original website (not an OwnerRez hosted website by the way, but that doesn't affect this) because guests may not always get my URL correct when typing it in, and/or I want to keep others from riding around on my internet coat tails with similar names or trying to steal my website visitors away. So I have a number of different domains, some similar to my website URL, others very different (to capture other guests who may not have been looking specifically for my site in the first place but I can help them based on the domain they've reached), and they all point to my original site.
This is not a function of OwnerRez, it is a function of setting up the source domain name properly so it redirects to my main site.
You can't 'transfer' SEO. If you have a site that has a great SEO history and reputation established then the only way to maintain that is to fill that site with good, relevant and recent content and keep doing whatever you've been doing to get visitors coming to that site. If you turn the site into a redirect that points to another domain, you will lose all of the SEO 'equity' the referring domain has built up. You can hang on to and use that SEO equity by having a link on that site to your new one, and encourage your visitors to use the link and visit the new site, but why bother? If you're going to go the work of maintaining the referring site, just put your OR widgets directly on the referring or legacy site and engage with your visitors there.
This may mean that you have two different active sites available for your guests, but is there anything wrong with that? It's like running TV commercials on two different stations. More exposure never hurt a business. In fact, some top end marketers recommend having different websites that target different types of visitors. In my own business for example, I could have a website for snowbird retirees, one for families, and another for couples, and still another for honeymooners. They are all guests that we get, but different things and different messages attract them, so having a website designed for each is not a bad idea at all.
The process of redirecting a domain to a different URL is actually fairly simple, and takes about an hour to do, as long as you're the owner/administrator of the referring domain.
If you would like some help with doing this, feel free to reach out to me. I would be happy to assist.
Sorry! My display of the name reads as 'Instant Quote' Booking/Inquiry Widget, because the page includes my custom name for the widget.
In correct nomenclature it is the 'Booking Inquiry' Widget.
In my particular usage of it on this particular page of my website, I refer to it as Instant Quote, and I have the Quote setting on the widget as follows:
This produces on my website a quote that the guest is able to see immediately, without waiting for them to hear back from me, as follows:
Which is a really great feature, if a host wants to do it this way. But after the guest completes the form, and has seen the information, and if they click submit, this is all they're left with (until the host responds):
Why? If one is going to have the ability for the guest to generate for themselves a quote, without the host having to do anything to facilitate it, why not have some way for the guest to have a copy of the quote information without the host sending it to them?
If the guest didn't happen to take a screenshot before clicking the submit button, the information is lost to the guest, unless they fill out the form again, but even that's not simple as the form is no longer on the screen. They can go back, and/or re-enter the URL to get to the form, but it's a hassle.
This makes no sense. If the host is going to choose to allow the prospective guest to generate an accurate quote for themselves, then it should be easy for the guest to have a copy of that quote without any specific action on the part of the host.
It would be even better if the guest could click a button to specify how they want to receive the quote info, either by email or sms, but even an automatic email when they click submit or a suitably labelled button like "Send me a Copy of My Quote" would be much better than the dead silence that greets a guest now after submitting the form. At least give the host the option in the Widget setup to have it work as I'm suggesting.
It is extremely common internet methodology that whenever a website visitor submits ANYTHING that they get an acknowledgement back via email that their request has been received, even if it doesn't contain the actual response. That's the minimum standard. But here, the guest receives nothing, until if and when the host responds.
If the host is content for the guest to be able to generate the quote information themselves, or even WANTS it that way, why shouldn't the guest be able to immediately receive a copy of the information for their records? Especially after it disappears from their screen?
Goodness knows... with a quote in hand, the guest may actually go ahead and BOOK something?!? :)
Hi Robert,
Sorry, but I'm having some trouble following you here. There are no widgets we refer to as the following in OwnerRez:
Are you possibly referring to the Booking/Inquiry (Book Now) widget? https://www.ownerrez.com/support/articles/widgets#book-now
What's your use case here, Platt?
OwnerRez is set up for transactional correspondence, not marketing correspondence. There are any number of third party vendors you can use for marketing purposes, such as Mailchimp or Constant Contact just to name a couple.
We cannot have it send a template more than 30 days after departure, and there isn't a workaround for this with triggers.
I saw this requested and declined.
I want to request it again. All OR has to do is provide an opt out for this to be legal.
Not a big ask but helpful to us.
Platt
More option for staff access in general. Its almost all or nothing with a couple options in between. Staff access should be much more customizable.
Hi Pelican Vacation,
I'd suggest opening a separate Feature Request for this consideration. We're always open to ideas for improvements! Get specific with it and let us know what you're looking for. Share it with likeminded users as well who may be willing to give it an upvote!
Thanks for submitting this request! Feel free to share it with likeminded users who would be willing to give it an upvote.
Hi Sloanish,
We are not in discussions with OpenPhone regarding an integration at this time, no.
You're welcome to create new Feature Requests for suggestions on inbox enhancements in OR if you haven't already.
Hi everyone,
I've changed the status of this request back to Requested. We do plan to make changes here in the future, but the current development roadmap will not allow for it this year. The request remains open for voting, so feel free to share it with likeminded users who would be willing to give it an upvote!
For now, the Line Item Pivot report is what I would suggest, as Ken outlined above.
When a guest completed the Price Widget Form and is shown a quote for the dates and other information they have entered, the quote displays on screen, but when they click submit, it gets treated as a standard quote request as if the guest wasn't shown/given the price at all. Their request is sent to the owner/manager to later respond with a quote.
Why?
When a guest completes and submits info on the Instant Price Widget, they should immediately receive an email or SMS, generated from a specific template created for the purpose, with all of the quote details and a link they can book from.
What the heck good is it to display a price for a guest, but to not provide them with a copy of it for their own records? I'm shocked and frustrated that OwnerRez doesn't do this. Isn't it an obvious 'no-brainer'?
Come-on OR!!! Let's get this glaring oversight and lack of functionality fixed!
And yes, having guests able to instantly book themselves from the Instant Price Widget Form is NOT the same as having them receive an emailed copy of the quote they generated for themselves. I may want some guests to be able to generate their own quotes... that doesn't mean I want anyone to book 'unatteneded' and on their own.
On another and related topic: What happens when guests sent a quote request to an OwnerRez user, via one of the other Quote Form Widgets? Do they not receive an automated response telling them that their request has been received? If not, they should. If they do, why are they receiving a response to that form submission but not this one?
I posted this before.
You do not have a universal InBox at present.
ALL comunication need to be captured within it.
I would like to have the option for non-AirBnb bookings to offer the guests the option to
#1) Do a damage deposit of X
OR
#2) Do a non-refundable charge of Y
This gives the guest the option to do a hold on their credit card or a charge (which would be less than a hold) but would be non-refundable.
THIS FEATURE WOULD BE A HUGE PLUS for guests!
The filter forms are very long.
It would save a lot of time also to have the Cancel and Apply buttons at the top of the form
Looking at moving to Breezeway from OpertoTeams and still they only pull the booking notes. This is why I NEED NEED the ability to add a field to the booking notes in OwnerRez.
This way Breezeway will get the dog name allowing me to use technology to be personal. We write personal notes to the guest and a separate one to their DOG I've setup a custom field in OwnerRez Dog Name (BXDOGNAME)
I would be happy if this was just a tool that we could use in OR dashboard, not a widget. We do a lot of price steering and sometimes send traffic away from direct booking and into VRBO or AirBNB depending on how our search ranking is working. Having the rate channel tester display all channels and diret at the same time is a no brainer. Right now it is three tabs on a 38 inch monitor. We need a way that we can verify our steering strategy. The VRBO Rate Tester should also include the VRBO service fee which is missing in some cases from the Channel Rate Tester.
