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Thanks for the feedback, Donaven!
Tag Automations are still in in the early stages of development, and we're actively gathering feedback like this to shape their future. Expanding auto-tag functionality to work with guest records, like it does for Bookings currently, is definitely something we'd like to include in the future.
In the meantime, you can create a tag and have it apply automatically to the booking. When you see a booking with that tag, you can manually apply it to the guest record as needed.
I know there is a request to have pictures listed by channel. But I was looking at rotating through some pictures too. Would it be possilbe to make it where a picture is still on your system, but saved, not live. Then I can rotate in and out.
This would be great!
It would be great if we could see the current messages, as they are, but then have a way to see what is scheduled to be sent in the future. And maybe even a send now button to trigger it sooner.
I manage 38 properties. When reporting lodging taxes, it would be nice to have the option for the tax report to broken down by municipality. Even if you made it able to be run by tags, I could tag each property by municipality. This would save me much spreadsheet work!
Could you please elaborate on how this workaround is done? Sounds like something I need to do.
Hi Brie,
This does not resolve the issue unfortunately - after 11pm owner rez does not trigger any messages (if they sign the rental agreement after the last batch has gone, that triggers the check in instructions), and the guest does not get the message with the check in instructions until the morning, which is obviously not a solution!
Is there anything else that can be done on this seeing that now you can choose up to what time per cahnnle for last minute bookings?
Thanks
It would be nice to be able to download all property photos at once. Often they are uploaded from co-workers computers and everyone has different properties saved on their computers. Some of those employees don't even work for me anymore. It would be nice to be able to get them all at once so i can put them in a shared folder for future use.
I am constantly getting replies to gap night offers, asking how much will that be for the night. If i send out a gap night offer email and I offer a 25% discount, it would be great if OR could automatically calculate that rate, apply taxes and fees, and add any vrbo or airbnb fees. Then send that total in the email with the offer discount.
Yes this would be especially helpful for guests on the do not book again list. it should flag their booking and highlight it so you can see it on the ribbon.
I agree this would be a great feature - it makes accounting with different LLCs difficult.
Hi Peter,
The most recent update is what I shared on June 12th above. I'll pin that reply in this thread so it floats to the top.
Once we know Recurring Expenses is moving into development, we will share the news here. There's no definitive timeline that I could provide at this time.
Is there any updates on this feature? It has been "planned" for quite awhile now.
I created a custom payment link in stripe. There are work arounds. Was a suggestion for an improvement.
Have you taken a look at our custom payment options? You can set these up to be available to your guests to pay for their stay. Here is a support article showing you how to set up custom payment options:
https://www.ownerrez.com/support/articles/payment-processing-methods-custom-options
This video will also show you how to set up custom payments. While we've recently changed the screen layout, the instructions remain the same.
https://www.ownerrez.com/support/articles/custom-payment-video
Thanks for the request, Shannon!
For a current workaround, you could change the zoom on your screen to be something smaller than what it's currently set at. For example, the tags column doesn't disappear on my screen until the zoom gets to be over 125%, if I set my zoom at 80%, I can see all of the booking columns on my laptop screen. That doesn't work for everyone, although it's an option.
You can also export your bookings list to an excel file and manipulate the columns there, making the columns wider or narrower.
Hi OwnerRez Team,
I’d like to request a critical feature upgrade to better protect hosts from chargebacks on both direct and Airbnb-linked bookings:
Automatically attach each guest’s signed rental agreement (PDF) and booking metadata to all card charges processed through OwnerRez — including those tied to Airbnb bookings (e.g., security deposits or damage holds) — so that the documentation is preserved and auto-submitted in the event of a chargeback.
🔐 Why This Is Crucial:
I recently lost a $1,700 chargeback because I accidentally submitted the Stripe dispute without attaching the signed rental agreement, and there was no way to correct it afterward.
The agreement was signed and stored inside OwnerRez, but not linked to the charge itself — meaning Stripe never saw it.
While most protections are focused on direct bookings, Airbnb guests can still file chargebacks on security deposits or incidentals charged to a card on file through OwnerRez. These charges need the same level of documentation support.
Without auto-attached agreements, there is always risk of:
Human error during dispute submission
Missed deadlines
Losing otherwise winnable disputes due to technical gaps
✅ What This Feature Should Do:
Automatically attach the signed rental agreement to any charge processed via Stripe, Authorize.net, or other payment gateways — including those tied to Airbnb or Vrbo bookings where OwnerRez is holding a card on file.
For chargebacks:
Either auto-submit the agreement, or
Present it for easy manual approval with all metadata pre-loaded
Include timestamped metadata: booking details, check-in/out dates, guest info, and agreement signature time.
Ensure these attachments persist for security deposit holds, cleaning fees, and damage charges even if the booking originated on Airbnb.
🧠 Who This Helps:
This would benefit:
Hosts with direct bookings
Hosts using OwnerRez to collect damage deposits or hold cards on Airbnb stays
Anyone dealing with increasing fraud and chargebacks across platforms
Thank you for considering this. It would be an incredible safeguard for professional hosts and elevate OwnerRez above any competitor in terms of chargeback protection.
Sincerely,
James DeFazio
DeFazio Rentals LLC
third party apps that dont generate in the moment of booking. Some take time to process codes, links etc... so having a feature that allowed a touch stay booking guide link to generate, THEN send a triggered email, message, etc would be helpful.
the old booking reports when you hover your mouse over the field it would show % up or down of property, $ amount up or down. Please add this back with the new booking reports format. Or in that case any and all reports that had this feature.
It would be nice to be able to have tag automation on the contact level and not just the overview level.
I added a feature request if you want to add your vote to mine.
https://www.ownerrez.com/forums/requests/add-tag-automation-for-guest-tags-and-property-tags-fields#79395
One of my most common uses for tag automation is tagging the guest as a good or unwelcome guest and it would be nice to be able to set up an automation if guests leaves a bad review, tag the guest (not the booking) as an unwelcome guest. Just as an example.
Absolutely... I was expecting this with tag automation, but apparently they only deployed it at the booking level.... I want a tag automation if guest leave <4 star review, tag guest "unwelcome" etc etc.
Great suggestion! I could see us adding a column for commission that is the aggregate of all commission expenses in the statement grids. That would be very useful. We'll discuss this internally and see what we can cook up.
Hi,
I deal with many customers from around the world.
I would like Apple Pay and Google Pay enabled, or/and the payment options can be chosen from the payment dashboard in Stripe.
Apple Pay has many advantages, including extra protection against fraudulent cards. For example, a card from Sadia Arabia, Stripe, could not verify the CVC or address, and blocked the payment for being high risk. However, Apple Pay would allow the payment to go through.
Please reach out to Nuki and let them know you'd like them to integrate with OwnerRez! Often they need to know there is interest from users of their product before they are willing to invest development time into an integration project.
I find that blog posts being listed by published date to be too restrictive. There are posts that I want my website visitors to see first at all times such as a post with link to my online store or to my online guidebook. I already make use of categories, but that's not the granularity to which I'd like to have control over the ordering of my blog posts.
Two capabilities that I wish I had in regards to blog posts:
These are capabilities I'm used to having having developed Wix websites with blog post management.
I'd like to add on to this as it seems this has merged with all of the other similar requests, but my situation is a little different. I don't often have a guest take me up on an offer to check in early for a fee but I do often have guests who request to check in an hour earlier than standard. I manually go in and change their check-in time on the booking and the new tags allow for automation of this with a tag that prompts population of the field code for a different check in time. However, this does not quite meet all of my needs.
Right now, I have certain check in times that are based on if there are same day check in/outs on either side. Some have this by season. I had to create many templates to cover all of these scenarios based on season and arrival/departure gap and manually type in the check in and check out times since the field code would not work in these scenarios. It would be nice if this was also automated via a tag or some other condition so that I don't have 5 different templates and triggers.
For example, I have created a tag for 11am standard check out and 10am same day booking check out. I can set up the 11am standard tag with automation to meet the conditions I have (departure gap (bookable) is more than 1 night and check-out status is standard), but the 10AM check out for same day bookings does not have the conditions I need. There is only "standard" or "late" check-out status. No "early". And even then, these tag automations are not yet set up to change the field code for those times because these times are based on departure or arrival gaps or seasons, not a time that was manually changed on the booking.
I know others have mentioned wanting check in times based on season. First we were told this wasn't available because the other channels didn't offer it. However VRBO has had this for a while now and I am wondering if this feature request could be included in with the other seasonal request because to me, they will be used in similar ways--or at least I can see how the overlap of coding might exist.
Hi Holly,
Suzee is correct in that we plan to eventually add inbound email capability to the Unified Inbox. I'm afraid we may not get to that in the 2025 roadmap, but we understand the desire to see this rolled out in the coming months.
I'm going to leave your request open to garner more votes in the meantime. More votes allows us to see where the demand is strongest across all Feature Requests, which our Product and Dev teams take into consideration when determining what will make it on the roadmap next.
Please share this request with likeminded users who would be willing to give it an upvote!
Just up-voting adding TAG criteria to DISCOUNTS. Almost as important is, adding some form of "OR" logic to DISCOUNTS. A single DISCOUNT with x% OR y% if Repeat Guest TAG is found. I would also like the "Replace all other Discounts" option available for automatic discounts. It would simplify setting a special discount for specific properties , time periods, or length of stay that have a default discount.
Hey there,
This is actually a Google Chrome issue that we have pretty much no control over. We've given it a shot, but nothing we've done sticks long term. I'll merge this request with a similar one that was reported some months back.
