Feature Requests

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Is this still in the works?

I cannot speak to that, except to say that attempting to evade Vrbo's commissions by inducing guests to find and book directly has been against their TOS for as long as they've been charging commissions, which is many years now.  So it's nothing at all new.

Hi Ken, 

One picture is a QR link to a store where guests can enhance their stay by purchasing products and/or services. That is not related to evading commissions. 

I cannot speak to that, except to say that attempting to evade Vrbo's commissions by inducing guests to find and book directly has been against their TOS for as long as they've been charging commissions, which is many years now.  So it's nothing at all new.

With the corporate buyout of Vrbo, the revenue model went to commission-only, thus the paranoia and protectionism.

Yes, they don't allow any text in any photos, because someone had the bright idea to post the text of their direct-book website in a photo.

This is already planned for the future, but no ETA.  Upcoming work on the guest portal will be the foundation for adding this capability.

Vrbo is being utterly overly paranoid and protective. They are flagging a photo of mine that says that everyone of all races, genders, orientation, etc are welcome. Totally insane.

I can have specific legal agreements sent to guests based on what property or listing site they booked on. But I need to do so based on at least one other condition as well. 

This is whether they are a repeat guest, which I have such guests tagged as. In that case, I would hve them sent an agreement to sign that does not require them to upload their ID.

[This topic has been closed as a duplicate of another topic (Add field that lists rent rate per night)]

[Another topic was closed as a duplicate of this topic (How to see individual nightly rate a guest booked at)]

[This topic has been closed as a duplicate of another topic (Add field that lists rent rate per night)]

[Another topic was closed as a duplicate of this topic (Preserve nightly rate applied from OwnerREz on a per-booking basis)]

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[Another topic was closed as a duplicate of this topic (Track Reserve Accounts for Owner Expenses)]

Hello,

VRBO is complaining about some of our photos because they have QR codes embedded in them. Can you add a feature that allows us to omit some photos from certain channels so we don't have to remove them from everywhere?

Hi,

It would be great if in the owners statement tab you were able to sort all of the owner statements by "Status".  Additionally, in the filter options, I would recommend changing the Status "drop down" menu to a status "check box" menu. This would allow the user to select both Unpaid and Partially Paid statements and view them all together.

Thank you!

Mike

Yes, that is correct.  The only way it might be gettable, is in original new-booking emails sent either from OwnerRez or by the channels.

Thanks for the update, Ken. Safe to say there won't be a way to get this info anytime in the near future either through OR or another way? I assume the API doesn't support it either?

It's still planned, but, there is some fairly fundamental accounting underpinning rework that needs to be done first.  That's under way, and has been for some time; hopefully it'll be complete later this year.  Then, that would provide a necessary foundation on which to build other useful things, such as as storage of past nightly rates booked.

I agree. It is becoming more and a preferred way to pay by many Apple users. I know I will leave a site sometimes if it does not allow Apple Pay. I know others who have told me the same.

Hello Ken / OR team,

I don't see an update on this since 5y now. Is this feature still planned / under development? 

Context - one of our amenities was out of order for the first 2 nights of a 5 night stay. Guest asked to refund them for the first 2 nights. Those 2 nights were weekday nights so lower priced than the other 3 nights, but I didn't know how much the user paid for those first two nights. So my best recourse in this case was to provide them with a refund based on the ADR for their stay which was still significantly higher than if I had the breakdown of the per night rent for their stay. 

I can't imagine more hosts not running into similar situations somewhat often. Would appreciate an update on this FR. 

Thank you!

hoping we'll see this feature out soon. didn't happen in 2023, hoping 2024 is the year!

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[Another topic was closed as a duplicate of this topic (Day(s) of the week trigger)]

a trigger for messages/templates to be sent on certain days of the week would be very helpful. eg. If guest reservation includes X day(s) of the week, send out Y template.

I messaged OR support about this and they said there was a workaround here: https://www.ownerrez.com/support/articles/day-of-week-reminder 

Honestly though, this seems like a very labor intensive workaround that is prone to many different errors as you cannot predict how long guest reservations will be. 

Hope to see this new trigger added soon!

It should update instantly, though you might need to refresh the browser.

Thank you!

I tried it and it didn't seem to work.  Does it take awhile to update, or should it be instant?

Hi Brooke,

Great question! There's a setting on your Availability / Search widget on the website's Home page that controls this. Navigate to Settings > Hosted Websites > select website > click into the Home page, and then hit Change Settings on that widget:

Notice that the top selection is based off of your Pricing Preferences settings:

https://app.ownerrez.com/settings/pricing

If that doesn't do the trick for you, feel free to email us and we can have another look!

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[Another topic was closed as a duplicate of this topic (Same day booking cut off time?)]