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The ability to have an automated tag associated with a surcharge is our #1 pain point with OR. We would love to know what your timeline is on this upgrade. Thanks!
Hey Diana,
You can export the information you're looking for by exporting your Bookings List view. To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far right (assuming you're not already in List view):
Once you're on the list view, use the Filter option to tell the system what date ranges to encompass, or whatever other preferred filters you'd like to sort by:
Next, use the Export button to export that file. You can either download to excel using the Export button alone, or us the dropdown arrow to choose your file preference:
When downloading the contact list for mailing addresses, phone numbers, email addresses, it would be nice to have listing site and property they guest stayed at, if they stayed at more than one property would be nice to have that listed as well.
It would be nice to be able to have tag automation on the contact level and not just the overview level.
Hello! It would be a great addition to have auto tags change with the booking changes.... Here is a real example... Security Deposits.... If a guest books on VRBO they are forced to schedule a security deposit and i have it setup for displays "security deposit paid tag". When an AIRBNB guest books it shows "security deposit not paid yet".... Great but there is a problem..... 3 days later when the guest pays the security deposit via email reminders, the tag never updates to "paid" because the current V1 solution only checks/works "on booking" and not at a regular basis. It would be great if the auto tags updated... hourly?... so that as guest change, it changes....
On a similar topic, it would be nice to get reoccuring messages setup. This way we can setup a message trigger/template that says "email this guest every day at 9am to pay their security deposit until it is paid"...
I just had a guest via Airbnb inquire if one of my units would accommodate their super-sensitivity to noise, so I looked them up and read their reviews and reviews of them, and found a number of negative ones going both ways on various issues. My passive solution to blocking them without any potentially unpleasant reply from them was to block the dates they inquired about so that if they do go to book, they will find them unavailable.
Nevertheless, I just looked for this because I would also like to make sure that no guests I tag as problem guests can book, either via Airbnb or direct.
It frankly doesn't make sense to me that this can't be done. Via Airbnb, each guest has an ID #, so I can only imagine that's how it's done.
And it does seem that if Airbnb can do it for non-API connected hosts, what can be the difference — since that blocking originates from Airbnb, not OR? Something isn't computing.
Regarding bad guests trying to book direct, 99% of the time they're going to be going by the same names, email addresses and phone numbers, so I can't see how variables in those regards would typically be an issue. It also seems that OR's database software has an ID for each guest to go by in order to block them.
This would help with marketing so much!
and SMS to all in house guests - that a tornado is on it's way
I have a custom field that has location of emergency kit
When a weather issue comes up like a hurricane or snow storm, we need to email our upcoming bookings to let them know all is well. An option in the Booking-Liste view where you can send it to ALL or selected homes for upcoming bookings and click - Email would natively allow us better communication for disasters.
Hello!
Loved your video and I was able to install the app on all of my previous phones, namely pixels. Just upgraded to a pixel 9 pro fold and none of the options work for me to add the app to my home screen. Super worried about this because I use the app almost daily! Is there anything that I need to do differently for this new phone?
Alisa
Hey Alisa,
Do you not have the ellipsis/options menu as described here on that Pixel 9? If you're still having trouble, please write to us at help@ownerrez.com with a screenshot of your mobile browser view when you're on app.ownerrez.com. We'll be happy to take a closer look at the Helpdesk!
This would be great to fix soon. As of now, if I change both OwnerRez and Airbnb to charge "per pet", the next time the properties sync, OwnerRez will revert Airbnb back to a "per stay" policy.
Hello!
Loved your video and I was able to install the app on all of my previous phones, namely pixels. Just upgraded to a pixel 9 pro fold and none of the options work for me to add the app to my home screen. Super worried about this because I use the app almost daily! Is there anything that I need to do differently for this new phone?
Alisa
Is there a chance that other OTA payments are on the roadmap to be included in this awesome feature? Maybe BDC?
Hello,
I would love to be able to create a discount or surcharge based on guest tags, please.
Thank you,
Angela
Hi there,
I once used a booking platform that had a very advanced feature to set up seasons and more specifically - recurring seasons. This site would allow owners to program recurring seasons (including nightly minimums, rates, rules, etc.) all based on weekends and months.
As of now, you can only program recurring seasons in Owner Rez by entering the exact month and day for the season to be repeated. the obvious problem is Ex: January 1st this year may start on Monday, which would be fairly cheap to book. But next year January 1st could start on Saturday, which would make it much more expensive for a weekend stay. Just an example.
It would be very helpful to program seasons as - from the 1st weekend in March to the 3rd weekend in April. Again, just to set an example.
Thanks!
Hi,
I'd love to see the ability to edit the Renter agreement beyond just the blue box.
There are some pages we'd like to get rid of while others we'd love to add.
It would be great if we could cut and paste a quote into the message area of an inquiry, and have it look professional. I don’t necessarily need to change the booking cost, just to show the guest the amount. I often get inquiries from guests that are new to VRBO and need a little more hand holding this way. If the book button doesn’t work, then perhaps the cut and paste option should not include it.
That way if we need to adjust the price I can also showcase that in a professional manner even if I have to change the pricing after the reservation comes in.
That is what I did. The problem is not all the fields were copied and rooms and photos were missing. Ended up just importing multiple times from AirBnB.
Then making changes that apply to all of them.
Just suggesting IMO would be an improvement.
Would duplicating that main property work for you? Once duplicated, you can edit the differences. This article gives more details:
https://www.ownerrez.com/support/articles/add-new-property#duplicate
I have multiple condos in the same condominium, so most of the information is the same.
Would like a base property and then create properties based on this, overriding certain fields and being able to add to it. Like additional photos of the actual condo.
Another way of looking at this is to have a template property, you can base other properties on. Making changes to the template and the properties based on it would pick up the change would be the best. This is knowing what was overridden would help.
My work around for needing USD and Thai Baht was to have two properties. In order to have two different currencies.
Would like one property with multiple rate supported in multiple currencies. For example, USD and the country the property is in. To allow syncing with Vrbo and Booking.com.
Using the duplicate feature did now work well in this use case. Rooms and photos now copied. A better duplicate feature would be useful.
When syncing for the first time with Booking.com, do not allow if currency different to the one that is used where the property is.
Priced in USD for a property in Thailand. Booking.com showed in Thai Baht. It was only a couple of hours before I realized what happened, and someone booked the placed at a ridiculous low price. Will lose money with this booking.
I know my mistake. Would be good if this was really made clear and really should be not allowed.
This brings up the second feature request.
The best would be to allow rates for the same property to be in different currencies. Offering in this case to create these new rates, based on the exchange rate.
Thanks! That is a really good suggestion actually - I use it with clients on other systems, so it could work really well
Hey Alison!
I bounced this around with the team, and while this is not available in OR at this time, we do have some integration partners that may be able to help you accomplish this. Specifically Charge Automation, though others may offer this as well. We'd suggest checking out the following partners to see what they offer, if this is of interest to you:
https://www.ownerrez.com/integrations#GuestCommunication
https://www.ownerrez.com/integrations#Insurance
I have a few clients that want to collect ID for direct bookings, and GVR bookings, but not Airbnb.
We can collect ID via a custom field in the Renter agreement, but we cannot currently specify which channels we want this valid for.
Thanks -- I have a larger monitor at home, and yes that makes it better. However, I also travel quite a bit and when doing so I am stuck with my laptop screen only. In general the bookings calendar needs a design refresh but the inability to resize the rows is a consistent problem for me. The PriceLabs multicalendar view is very usable and would be a good model to copy. I just wish I didn't have to switch between programs just to look at the calendar.
Hi, I'm assuming you use ribbon view to see all your properties at a glance. Just a suggestion as we now have 11 properties and will be onboarding 3 more by the end of the year- I take my laptop and plug in a HDMI cable to a TV screen and have no issues at all in seeing everything at once- ( HDMI cable cost $12 and just 36" TV that i upgrade from one of our older condo units- but I think you can buy one under $120). Hope this helps.
Thank you OwnerRez for your PM feature that allows me to manage other people's properties. Now I've got seven of them!
Unfortunately, the OwnerRez booking calendar only show four properties per row, and it's very fiddly to scroll up and down within a row to see the other bookings. Furthermore, the real point is to see all the properties at a glance, which I can't do. At this point I'm using PriceLabs and/or Airbnb for looking at my calendar -- while they are not great at all, at least they show all the properties at a glance.
Please allow resizing of the calendar rows to allow me to see all the bookings at once.
and also incorporate rate viewing and editing in the main calendar!!
You can map to product and services which in turn can map to COGS. that is what i'm doing
