If you have a recurring task that you need to remind your guests about, you can set up reminders to go out a day before. For instance, if your trash is picked up every Monday, you can send your guests a recurring message on Sunday to remind them to take the trash out to the curb. This support article shows you how to set that up.
Airbnb guests. Airbnb doesn't allow new house rules by message, so send this to Airbnb guests only if the task is already in your Airbnb house rules. Airbnb lets you ask guests to sort trash and recycling into indoor bins, and gives bin collection schedules as an example of a rule that may need an appeal. Otherwise, add Source is Anything But Airbnb to the trigger.
Email Template & Trigger
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new email template.
Name:
Remind Your Guest About a Day of Week Task Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{CFULL}
To Address:
{CEMAIL}
Subject:
Just a Reminder that trash pickup for {PDISPNAME} is tomorrow!
Body:
Hi {CFIRST},
Just want to let you know that tomorrow is trash day for {PDISPNAME}.
(Insert specific instructions for bagging trash, there the trash cans are, where to place the trash cans, and return the trash cans, etc.)
Thank you for choosing {PDISPNAME} and helping us keep it clean!
{MYFIRST}
Email message preview:
Let's create a Trigger to send your message on Sunday evening for a Monday trash pickup. Navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Recurring > Occupied
Recurrence:
Repeat every 1 week on Sunday
Time of Day > Send at > 5:00 PM
Starting On > Choose Date
Email Address on File is One of > Has Real Email Address
Action:
Remind Your Guest About a Day of Week Task Email Template
Channel Template & Trigger
To create a channel template, go to Settings > Templates > Channel tab > click the Create Channel Template button > select the "Booking" option. Copy and paste the following values into your new channel template.
Name:
Remind Your Guest About a Day of Week Task Channel Template
Body:
Hi {CFIRST},
Just want to let you know that tomorrow is trash day for {PDISPNAME}.
(Insert specific instructions for bagging trash, there the trash cans are, where to place the trash cans, and return the trash cans, etc.)
Thank you for choosing {PDISPNAME} and helping us keep it clean!
{MYFIRST}
Channel template preview:
Let's create a Trigger to send your message on Sunday evening for a Monday trash pickup. Navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Recurring > Occupied
Recurrence:
Repeat every 1 week on Sunday
Time of Day > Send at > 5:00 PM
Starting On > Choose Date
Listing Site is > One of > Airbnb, Booking.com, Vrbo
Action:
Remind Your Guest About a Day of Week Task Channel Template
SMS Template & Trigger
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Remind Your Guest About a Day of Week Task SMS Template
To Phone Number:
{CPHONE}
Body:
Hi {CFIRST}, just a Reminder that trash pickup for {PDISPNAME} is tomorrow! Please bag all trash, bring it to the trash cans, and bring the trash cans to the curb for pickup. Thank you! 😊
SMS template preview:
Let's create a Trigger to send your message on Sunday evening for a Monday trash pickup. Navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Recurring > Occupied
Recurrence:
Repeat every 1 week on Sunday
Time of Day > Send at > 5:00 PM
Starting On > Choose Date
Phone Number On File Status is > Yes
Action:
Remind Your Guest About a Day of Week Task SMS Template