Feature Requests

Latest Activity...

OR Hosted Website - Approximate location doesn't work on property details page 3 replies

Bri
May 23, 2025 8:24 AM
OR Team Member Member for 4 years 734 posts

Hi Kim,

This is already possible.

You'd set the map location at the property level, as well as within your Hosted Website settings (Settings > Hosted Websites > click Website > click Change Settings button)

All of your properties are set to Approximate, and your Hosted Website settings are set to Approximate as well. When looking at the map on your website, I do not see exact locations being displayed.

If you're still seeing the exact location, I'd suggest clearing cache and cookies to see if that helps. Otherwise, please write a ticket to help@ownerrez.com and include some screenshots and links to what you're seeing. We'll be happy to take a closer look for you.

Discounted Rates Shown on Direct Booking Calendar Widget 1 reply

The STR Guy
May 23, 2025 8:04 AM
Member for 2 years 3 posts
  1. For specific LOS & Last Minute discounts, I would like for it to reflect that to show on our direct booking calendar widget, similar to the visual on Airbnb. A slash through the base price and highlighting the discounted rate. 

  2. Without this visual, I am essentially giving away these discounts for free because guests who submit an inquiry have most likely already decided to book once they get to the price breakdown where it shows the discount. 

True Unified Inbox 6 replies

Paul S
May 22, 2025 4:01 PM
Member for 5 years 10 posts

Would like my houfy email to be included as well.

OR Hosted Website - Approximate location doesn't work on property details page 3 replies

Kim M
May 22, 2025 1:11 PM
Member for 1 year 12 posts

Hi folks! I'm trying out the hosted website feature and the issue I'm having is, despite using the Approximate Location option, the map is centered exactly on my property. If you keep zooming in, you can see the exact location. Also, if you click "view larger map", you will get the exact address.

I'd like to see something like Airbnb provides where an actual approximate location with a circle showing the neighborhood.

Thanks a lot.

Squarespace Extension (or Widgets/Embed Codes for Property Description, Photos, etc.) 10 replies

Pines & Beaches
May 22, 2025 10:47 AM
Member for 1 year 3 posts

I am also in the trial phase of building a website with squarespace and finding it challenging to easily recreate the property page similar to how ownerrez hosted site creates it. Does anyone have a good workaround or method?! The widget feature would be great or a way to have a property specific page load the relevant information similar to how ownerrez hosted site does.

Using Review as Trigger for templates 31 replies

CK Austin Rental
May 21, 2025 3:37 PM
Member for 3 years 4 posts

Excellent news! I've just updated my trigger criteria to take advantage of these in our request for review and secondary 5 day follow up if not completed by then. Huge help in our workflow and our secondary follow up for non-reviews gives them that nudge to get it done. Thanks team!

Trigger on Incoming Review Based on Criteria 5 replies

Donaven B
May 21, 2025 2:17 PM
Member for 3 years 45 posts

Review based conditions for Triggers and Tag Automations dropped in today's release! You now have the following options:

by Bri – May 21, 2025 6:12 PM (UTC)

This is wonderful news.  Thanks.

Trigger on Incoming Review Based on Criteria 5 replies

Bri
May 21, 2025 2:12 PM
OR Team Member Member for 4 years 734 posts

Review based conditions for Triggers and Tag Automations dropped in today's release! You now have the following options:

Repeat Guest Tag Automation 5 replies

Bri
May 21, 2025 2:10 PM
OR Team Member Member for 4 years 734 posts

v2 of Tag Automations dropped in today's release!

You can now apply conditions to Triggers and Tag Automations for the following:

  • Review left (No Review, star count, etc.)
  • Door lock code (Code Not Generated, Code Failed to Generate, Code Generated Successfully)
  • Optional surcharges
  • Discounts
  • Check-In Time (is standard/non-standard)
  • Check-Out Time (is standard/non-standard)
  • Repeat/Return Guest (previous bookings at the same property, or not)

We're still working on getting the support content written up on these new additions, so please bear with us there. If you have any questions, feel free to reach out to help@ownerrez.com so that our Support team can assist.

Using Review as Trigger for templates 31 replies

Lisa S
May 21, 2025 2:08 PM
Member for 3 years 18 posts

Amazing, thank you all so much!! And thanks for keeping us informed during your process too. Off to play with new triggers, woot woot! 

Check in and Check out times for automated tags 4 replies

Bri
May 21, 2025 2:06 PM
OR Team Member Member for 4 years 734 posts

v2 of Tag Automations dropped in today's release!

You can now apply conditions to Triggers and Tag Automations for the following:

  • Review left (No Review, star count, etc.)
  • Door lock code (Code Not Generated, Code Failed to Generate, Code Generated Successfully)
  • Optional surcharges
  • Discounts
  • Check-In Time (is standard/non-standard)
  • Check-Out Time (is standard/non-standard)
  • Repeat/Return Guest (previous bookings at the same property, or not)

We're still working on getting the support content written up on these new additions, so please bear with us there. If you have any questions, feel free to reach out to help@ownerrez.com so that our Support team can assist.

Tag Automations from Surcharges and Discounts 24 replies

Bri
May 21, 2025 2:06 PM
OR Team Member Member for 4 years 734 posts

v2 of Tag Automations dropped in today's release!

You can now apply conditions to Triggers and Tag Automations for the following:

  • Review left (No Review, star count, etc.)
  • Door lock code (Code Not Generated, Code Failed to Generate, Code Generated Successfully)
  • Optional surcharges
  • Discounts
  • Check-In Time (is standard/non-standard)
  • Check-Out Time (is standard/non-standard)
  • Repeat/Return Guest (previous bookings at the same property, or not)

We're still working on getting the support content written up on these new additions, so please bear with us there. If you have any questions, feel free to reach out to help@ownerrez.com so that our Support team can assist.

Using Review as Trigger for templates 31 replies

Alece
May 21, 2025 2:03 PM
Member for 6 years 362 posts

Such great news, Bri! Thank you!! 

Tag Automations 29 replies

Bri
May 21, 2025 2:02 PM
OR Team Member Member for 4 years 734 posts

v2 of Tag Automations dropped in today's release!

You can now apply conditions to Triggers and Tag Automations for the following:

  • Review left (No Review, star count, etc.)
  • Door lock code (Code Not Generated, Code Failed to Generate, Code Generated Successfully)
  • Optional surcharges
  • Discounts
  • Check-In Time (is standard/non-standard)
  • Check-Out Time (is standard/non-standard)
  • Repeat/Return Guest (previous bookings at the same property, or not)

We're still working on getting the support content written up on these new additions, so please bear with us there. If you have any questions, feel free to reach out to help@ownerrez.com so that our Support team can assist.

Check in and Check out times for automated tags 4 replies

Bri
May 21, 2025 1:18 PM
OR Team Member Member for 4 years 734 posts

[This topic has been merged with another topic (Upsell Trigger - For Late Departures or Early Arrival).All unique votes have also been merged.]

Upsell Trigger - For Late Departures or Early Arrival 4 replies

Bri
May 21, 2025 1:18 PM
OR Team Member Member for 4 years 734 posts

[Another topic was closed as a duplicate of this topic (Check in and Check out times for automated tags)]

Using Review as Trigger for templates 31 replies

Bri
May 21, 2025 1:13 PM
OR Team Member Member for 4 years 734 posts

Great news, everyone! Review based conditions dropped in today's release! You can now create Triggers and Tag Automations with the following:

We're still working on getting our support content updated to reflect these changes, so please bear with us there. If you have any questions, feel free to write help@ownerrez.com so our awesome Support team can assist in getting those answered.

BADJOPEN separate field for arrival and departure gap 3 replies

Bri
May 21, 2025 10:01 AM
OR Team Member Member for 4 years 734 posts

Arrival and Departure adjacent night Field Codes were added with today's release!

Automatic 5-Star guest reviews for VRBO 14 replies

Bri
May 20, 2025 10:57 PM
OR Team Member Member for 4 years 734 posts

Hi, everyone! 

Sorry for the delay in posting here.

Automatic 5-star reviews for Vrbo dropped in a recent release. More details here in the April Product Update blog post!

April Product Update - Click Here! 

Cohost messaing from OR to show as Cohost, not owner 12 replies

Bri
May 20, 2025 9:41 AM
OR Team Member Member for 4 years 734 posts

Hi Katie D,

Yes! More information on this feature can be found here: https://www.ownerrez.com/support/articles/channel-integrations-airbnb-cohosting

Inbox messages. Guest messages in different font color 0 replies

Vacations At Des
May 19, 2025 10:12 AM
Member for 7 years 33 posts

When looking at inbox, it will be much easier to not miss a guest message if the guest message is another font color (for example: blue). That way we can distinguish if the message is coming from a guest or if it is an automated message. Similarly, it will help a lot, if the amount of unread messages in a single message line could be a different color (again blue font) if there is a guest message that is unread. That way we can use inbox much more effectively and will be less chances of missing a guest message from different channels. 

Cohost messaing from OR to show as Cohost, not owner 12 replies

Katie D
May 18, 2025 11:38 AM
Member for 4 years 5 posts

Has this been released yet?  This feature would be very nice to have.

True Unified Inbox 6 replies

Stefanie Y
May 17, 2025 12:10 PM
Member for 2 years 3 posts

Absolutely agree. It’s bad enough that we can’t communicate via an app with our guests like other hosting sites. Multiple emails on the same/similar topic looks sloppy and leads to guests overlooking or missing important information. 

Hide disabled Channel Fields and Logos in descriptions 0 replies

Jason B
May 16, 2025 11:39 AM
Member for 5 years 63 posts

It would be nice to hide/disable the fields in descriptions page that are not relevant if the integration is disabled or not used.  It is a little "noisy" seeing all the options for channels you do not have.

https://app.ownerrez.com/properties/360073/description/edit

Building on Aprils improvements for disabled integrations:

https://www.ownerrez.com/blog/april-product-update-staff-limited-access-vrbo-automatic-5-star-reviews-imports-offline-surcharges-cancellation-grace-periods#disabled-integrations

If I don't have the channel enabled, let's clear the noise from the screen.

 

 

Add Property Name when hovering over reservations on the calendar 3 replies

Jennifer H
May 15, 2025 5:31 PM
Member for 4 years 3 posts

Hi - Yes! On the bookings page both in the ribbon and the month. But primarily ribbon. 

Add Property Name when hovering over reservations on the calendar 3 replies

Bri
May 15, 2025 5:17 PM
OR Team Member Member for 4 years 734 posts

Hi Jennifer H,

Which calendar are you referring to? Is it your Bookings page view in OR, and if so, what view are you using? Ribbon, month, year, etc.

If it's a guest facing calendar, please let us know what you're looking at in a screenshot or URL.

Using Review as Trigger for templates 31 replies

Korey B
May 15, 2025 8:40 AM
Member for 3 years 1 post

Great news Paul, thanks for the update! Looking forward to exploring this soon.

Using Review as Trigger for templates 31 replies

Paul W
May 14, 2025 8:37 PM
OR Team Member Member for 16 years 888 posts

This is almost released. I saw it recently in testing, and it looks very close to being closed out. Just wanted to share some happy news with those of you waiting on it.

(And not just "review written", but a bunch of other similar conditions too!)

True Unified Inbox 6 replies

Peter Brimhall
May 14, 2025 4:20 PM
Member for 9 years 28 posts

Combine all message sources into ONE thread In the guest communication tab.  Currently we have multiple message threads for the same guest in the inbox. One for Airbnb, another for any sms communication, I have 2 separate message threads for a VRBO guest from VRBO. Please put all messages with a guest into a single thread. Thank you. 

Add Property Name when hovering over reservations on the calendar 3 replies

Jennifer H
May 14, 2025 3:59 PM
Member for 4 years 3 posts

Add Property Name when hovering over reservations on the calendar