Feature Requests

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Any update on this, as it would be HUGE for many of us!

I think there may be some misunderstanding here.  The Airbnb host fee is indeed included in the Booking information, on the Transactions tab, assuming you are using either Channel Bridge or our Airbnb API connection to bring the data in.

However, it is true that, at present, the host fees are not transmitted into QuickBooks.

I just stumbled back on your feature request from a few years ago. I recently submitted one for the same reason. It is frustrating and time-consuming to have to export and manually manipulate a spreadsheet to see figures that should and could be readily available in a report. 

https://www.ownerrez.com/forums/requests/tax-reports-show-in-period-taxable-charges-tax-amounts

This has not been released even though at the time of this writing it states it is.
We are looking for the Host Fee ($ - XX.XX) to be part of the invoice as the major platforms show it.

Example:

Accommodation Fare: $1,000.00

Cleaning Fee:              $   150.00

Host Fee:                     $    -50.00

Total:                            $1,100.00 (Payout)

In this way we can track the revenue and expense part for the booking with the correct COA. 

Or attached to the Notes field?  Triggers and Alerts are for all properties and not customizable for one booking only.  Good for "send welcome letter with directions 3 days prior to arrival" but not so good for one particular booking that you need to buy groceries or flowers or whatever for (items out of the norm), or even just a note to self to do something linked to that one particular booking.  Would be very helpful please. Thank you.   

Hi Jason,

It looks like you may not be using a direct lock integration, this typically means it's not managed by OwnerRez and instead is managed by a third party.

I'd recommend reaching out to them with any questions you may have via the following email: support@jervis.systems

~Caleb

Yes, make sure that you made it a "FILE" format and not text. Make it required instead of optional. Good to go.

So excited to have come upon this post as we were trying to figure out just how to collect the government ID.  I have followed the instructions for creating custom fields for this.  Is this all I need to do to ensure that at booking the ID is asked for upon booking?  Does this process also occur when using API integrations such as VRBO and Airbnb?  Thank you for this!

When running Tax reports (summary and/or detail), we have the option to selecting “Any stay during period”. When doing so, the reports display a Period Nights column, as expected. However the reports don't also prorate the Taxable Charges and other financial figures based on the nights in period as well. This is problematic for bookings that extend from one month into the next. 

Without the ability to prorate the taxes and taxable charges for “in period” on the tax reports, it causes us to have to manually manipulate those reports by adding in formulas in Excel after downloading them. (Before we can report our taxable income for the month to our city/state.)

For consistency sake, it would be extremely helpful to have the In Period figures be included in the Tax reports when “Any stay during period” is the calculation method selected.

The Owner Statement Views has long offered the ability to display the gross amount as well as the tax amounts by “in period”. It seems to be a no-brainer that this should be available in Tax reports (or any reports) when "any stay during period" is the option selected.

Unfortunately Portal User access does not have a capability for our cleaners to see number of guests for a reservation. This is important piece of information for our cleaners as number of days in the reservation as well as number of guests directly correlated to the length of time it takes to clean the properties. Thus knowing number of guests for reservation would help our cleaners to prepare for cleaning and plan ahead better. 

Unfortunately Portal User access gives too much information including finances with we do not want to share with cleaning department. Thus using Portal User access as a work around is not working for us. 

Any updates on this?

Hello Caleb!

Wondering if there is any update to the changes in development regarding SMS? Anything on the schedule for 2024?

Carole

Hmm.  I'll pass this along to the product team for consideration.

I asked this question 4 days ago, it says that below my name. It says "joined January 2023", that's not when I asked the question.

Printing a receipt from the Transaction does not allow for your logo to be on it and the fee section is extremely large, which looks very unprofessional. Additionally, no company contact info and very few details on the guest's reservation. The guests name, dates, and property are not very obvious at the top of the print out. A receipt is the final interaction with a customer and to give an unprofessional receipt that lacks a logo, contact info, complete information, etc. isn't the way I want my last interaction to be. 

It's not likely that adding our own PDF generation capability would be a priority, both because as you noted, this suggestion has been around for a year and only garnered a handful of votes, and also, because every browser has the ability to print, and most every OS provides a Print-to-PDF driver.  So anything we display can easily be made into a PDF.

I'm not clear on why the Transaction display is not suitable as a receipt via Print-to-PDF?  Seems to me like that would do the job.  This is a rare corner case, so it doesn't need to be super fancy, does it?

I actually just asked this a few days ago, I just switched all my rentals to Owner Rez. I guess their dating system is off on this forum. It's a pain to achieve getting a clear printable receipt and every time I've asked via the help email and in their weekly chats they have responded to me like I'm crazy for needing such a button. Incredibly frustrating for me considering all Owner Rez users are in business and business owners need receipts for all the things! You go to a hotel and get a print out receipt, why wouldn't this software offer that? 

Hi Becca. I noticed you asked this a year ago with no response. I'm needing the very same thing... and SURPRISE, still the same! So I've been messing with this thing for a while. This seems so basic and can't understand why this would not have been rectified at this point. 

Hi, we have a request/suggestion for the reviews that people submit via the Ownerres link we have been sending to guests. We would like to suggest some changes to make it more guest friendly. When the guest click on the link they have to scroll and click into a lot of different areas to leave a review via OR. We have found that they leave way more reviews on Airbnb which means somehow their format is easier. Could we talk about this more and possibly change the format of the page they get to after clicking the link? List of suggestions 1. When it shows on their text just have it as a hyperlink that says review not the whole URL spelled out 2. Just be able to click a star for the star rating, not a drop down menu they have to select 3. Not be required to leave a body to the review or maybe not even a heading since people don't want to take much time to complete these (we of course want comments but realize people are lazy). Thanks!

Has there been an update on this topic?

Since Summer 2023, you should see the Expedia link in your Vrbo API. Expedia only supports Instant Book, if you have a link, but no listing, they are seeing you as Request to Book.

This would be great. Did it ever happen? I’d love a feature when booking to book multiple units 

Is this something which will be possible? It's really the only way guests want to communicate in Spain, 95% of our guests come from different European countries and this preference basically makes OR messages or emails redundant and not helpful in streamlining all the Comms we have each day. 

Is there any update to this? 

SO glad to hear quote triggers are on the way. Being able to notify a guest that their quote is expiring, etc. will be brilliant. Thanks OwnerRez!

We use the last 4 digits of a phone number.

This makes it very easy for the primary guest to remember.

Recently the guest last four digits of their phone number matched our cleaners last four digits of their phone number.

The lock automation deleted the guest and the cleaners number at once.

It would be great if we could have a list of numbers in OwnerRez that would be "off-limits" for lock code generation and then it would default to a random number if the guest last four digits are blacklisted.

I'm looking for a button that would allow an admin to print a simple receipt for the guest. There are many scenarios where the receipt is asked for, just like at a hotel, and sending the receipt via email isn't appropriate. Additionally, printing a receipt by using the email template for "send receipt" does not look professional with the email header and removing the email header is incredibly time consuming.

Lastly, please improve the "print receipt" button in transactions, for example, when making a first payment. When you print that receipt the Fee portion is so incredibly large, and the guest name/date info/property info is so tiny on the top. 

In April 2023, I transitioned from Lodgify to OwnerRez, attracted by its impressive array of features and user-friendly interface. While I’m genuinely pleased with OwnerRez, there’s a specific functionality from Lodgify that I find myself missing, particularly for its impact on securing bookings.

Lodgify had this remarkable feature: whenever I sent a quote to potential guests, they could view it online in their local currency, determined by their IP address. This was incredibly convenient and user-friendly. For instance, if I quoted $5,000 for a stay at my vacation home, a guest from the UK would see this amount converted to British Pounds, with a clear note stating that billing would be in USD. This note included a disclaimer about the conversion being based on current exchange rates and reaffirmed the charge in dollars.

This feature was more than just a convenience; it was a significant facilitator in securing international bookings. Many of my guests, especially those coming to my Florida vacation home from outside the USA, found this feature exceptionally helpful. It saved them the hassle of checking conversion rates themselves and provided immediate clarity on the cost in a currency they were familiar with.

Several times, guests initially hesitant about the cost changed their minds once I manually converted the price into their local currency. This direct comparison made the deal seem more affordable and transparent.

For a practical demonstration, take a look at my neighbor’s website, which still uses Lodgify here. Using a VPN set to a UK or France IP, you can generate a quote and see this feature in action.

I strongly believe that incorporating this currency conversion feature into OwnerRez would significantly enhance its appeal to international guests, potentially increasing bookings. This functionality isn’t just a tool; it’s a bridge, connecting a diverse global clientele with the services they need in the most accessible way possible.

It would be great if this window could show that the rental agreement has been signed and filed.  Rather than having to enter the booking, we could just hover the mouse over to ensure the rental agreement is signed or if we need to follow up on it still.

can you make your regular cleaning fee higher and then add a credit item for longer stays?

Our accounting department just asked me about this today as well.  She does monthly audits, which includes downloading the invoice from OwnerRez but she can no longer access it.  She also wasn't able to put in the new company credit card.