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Tag Automations v1 was released today! More capabilities are to be added to it in the future.
Learn more by reading the support article.
When I'm replying to guests or composing emails, the editor does not automatically add the period at the end of the sentence. It would be nice if the system did this like all other editors.
Hi,
This isn't really possible at this time, so I went ahead and moved your ask to the feature request forum.
Hi Sloanish,
At this time, it doesn't appear there are any updates. I'd recommend pushing for more upvotes on this change if you'd like to see tt prioritized as a potential change.
Off Topic
What insurance company do you use to allow gold cart rentals with your VR home?
Any more progress on this?
Is there any way to update a contact's photo? We have almost exclusively Airbnb guests and it seems like OR should be able to import profile pictures based on the guest's Airbnb account, but ours just show a bunch of seemingly random fractal patterns. I cannot for the life of me find any way to update this picture within OR, even manually.
Hi! My mobile device is modern and the swiping doesn’t work within the app. I have to go back via “menu” which is inconvenient..
Hey Shannon,
The old Progressive Web App (PWA) would have been redirecting to our newer domain (app.ownerrez.com) which likely did show browser buttons as you're describing. You were viewing it in a browser because of that redirect.
Now that you've installed the new PWA, it is natively going to app.ownerrez.com with no redirect necessary. There are no back and forward buttons, etc. This is expected behavior, and we do not have plans to add navigation buttons as modern mobile devices should allow you to swipe to perform these same actions.
It's hugely helpful to be able to set a default preset for filtering bookings, but it would be even better if we could save multiple filter presets with custom names. It would be great if that could apply to the inbox, quotes, inquiries, and contacts lists as well!
Airbnb additional guests added to bookings as co-travelers are viewable in OR booking conversations and are added to the OR contacts list as individual, first-name only contacts. It would be great if there was some way to see which booking those contacts came from!
I'm sure there are tons of other scenarios where being able to associate multiple contacts with a single booking would be beneficial (e.g. ID collection purposes, sending offers).
I would very much like to switch from remote lock to the owner lock integration. However we have 40 properties multiple cleaning and maintenance personnel for which we give codes. In the case of the Schlage encode having to use the Schlage app to maintain these codes would be quite cumbersome.
Would it be possible to add the functionality to assign door codes to team members
Any update? Is there plans to enable messaging-only team level with the new unified inbox?
Hi! I am requesting to be able to see guest booking/reservation info at the top of the screen for easy reference when I am communicating with guests on the "Conversation" screen. Thank you.
After re-installing the home screen OR shortcut on mobile phones with iOS iOS, all control buttons disappeared (back, forward, refresh, etc) disappeared. We need those back to make navigating the home screen app easier and more user friendly.
Currently, when owners log into their calendar to make a reservation for their use, OR creates a blocked-off time on the Orez calendar. We need them to be bookings and not blocks so that they trigger appropriately in Breezeway and PointCentral.
As the OR system is currently, point central will not generate a code, nor will Breezeway create workflow tasks (pre-arrival check, departure cleans, etc.) unless we happen to catch the Owner block and then manually convert it to a booking (which, BTW sends a confirmation with a balance due to the owner – not ideal.)
It would be so much easier if there were a category for Owner Booking, that defaults to 0.00 rent. This would trigger Point Central to generate codes for their arrival, and trigger the necessary workflows in Breezeway. It will also automatically eliminate them from Safely charges. 3 birds…one stone! 😊
Would you please create a category for an owner booking so all of our other systems recognize it as an owner stay?
Unless I'm missing something there's no way to back track when you select a report. There aren't any links/breadcrumbs to go back to the report list. I forget to open reports in a new tab.
Also, some reports have links that open to the property vs a drill down into more detail.
I really like the new inbox appearence, I hope you can implement it soon.
Recently Hospitable made this kind of change too, and I found really handy to see guest's pictures instead of a random icon, and in the right pannel the guest's previous reviews and score.
Another thing I'd love to have is "smart" push notifications.
Right now in Android every message, even from the same guest, appears as a separate message not grouped with the other messages, making kind of a mess for people like me having 40 listings.
Thnk you!
It would be great if we could pick what features our team members have. Right now it seems to be all or nothing (AKA read only).
I'd love to give my VA access to manage without having access to everything and have access to messages for example.
Thanks, Caleb! I definitely still want my discounts to be usable on my website. The field is just massively out of place when using this MacGyver method of creating a contact form for the site. Thank you for providing the CSS code, however, it's not working for me. When I preview it within the widget, the Discount Code field still shows. I tried reformatting it to be similar to the date/size code you provided previously in this thread, but still no dice. Does it actually work when you test it out or could the CSS code need to be tweaked a bit?
Hi Alece,
Great question and thank you for your patience, I had to confirm a few details with our engineers before I got back to you. It seems there are a few ways to do it.
1. First off the discount field has a value you can adjust with CSS, something along the following would do the trick
"#group-DiscountCode {display: none}"
2. Of course disabling or removing the discounts would automatically hide that field. that can be done by selecting the discount and disabling it here: https://app.ownerrez.com/settings/discounts
3. And finally utilize the listing site criteria within the discount configuration. "Everything but your website" should hide that field: https://app.ownerrez.com/settings/discounts
~Caleb
Incoming messages specify the guest name. It would be helpful if they also identified which property the guest was associated with and perhaps whether they are a current, previous, or future guest? Maybe use the property's ribbon colors?
I just wondered if there was any update.
The trigger condition 'tag contains' options don't include the built in 'Guest has a Problem' tag. Are you recommending to create a custom Guest has a Problem tag and then using that as well as the regular Guest has a Problem tag found under the notes? Seems a bit redundant as we do like to enter the notes on the guest as well.
Do you have any idea how far in the future this is planned for? Thank you!
Unfortunately no, at present this is still not possible, but it does remain planned for the future.
I'm not sure if I am replying to the correct topic or not. I currently use OwnerRez for my own properties and am going to begin Cohosting. I'm concerned about the lack of ability within the Property management module to give team member access to specific properties vs all properties. If I have a team member that works on only properties for one owner, I would like to limit their access to that owner. If I have a team member that works on properties in a specific location, I would like to limit access by location.
We don't have a trigger for that specifically, but, you can certainly avoid sending review requests to GWAPs by using Conditions based on the presence of that Tag:
https://www.ownerrez.com/support/articles/triggers-setup-configuration#conditions
I am testing ChatGPT in my communications with guests. In order to use the program well, I would like to download all of my communication history from OwnerRez to have the bot learn from my messaging. OwnerRez does not currently have a way to download the communication history. This would be helpful in using this data to improve guest communications.
We should also have a trigger based on if Guest has a Problem so that we can avoid sending review requests to GWAPs.
