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Help!
I need a template that automatically responds to inquiries with a quote.
I've followed the guides. I've set up Available & Quotable Email Templates and Available Dates Channel Templates and Contact Info Request Email Templates. I've inserted my field code {QHCTAB}, as instructed, but my quote table doesn't always generate when I hit Preview.
I've gone into System Messaging and set my Automatic Quote Generator Template to respond to system "Send Quote to Guest" messages. This actually worked.
Is it because the Automatic Quote Generator Template applies to quotes and can only be used in quote-related conversations? Perhaps that is why my {QHCTAB} doesn't generate ... because I'm attempting to apply it to inquiries in inquiry-related conversations(?)
If so, how do I apply my Automatic Quote Generator to inquiries? I get inquiries often that come straight from the source (no channels involved). How do I set up an automated response, with quote and accept/finalize link, to these inquiries?
Any ideas?
Erica
A feature request wouldn't help much, I'm afraid.
You can already do this with Airbnb.
With Vrbo, they don't have an API to allow that - believe me, we've asked. Hopefully they will add one at some point, in which case, rest assured we'll implement it promptly all on our own.
Sounds good ken,
It sounds like what we need is a feature request in order to be able to send quotes to channels (and edit the charges).
Yes, that's correct, it is not, for several reasons.
1. Its purpose is to complete missing information for a booking, such as, not just the guest's contact information, but potentially their credit card, offering travel insurance, etc. These aren't appropriate at the inquiry phase.
2. For direct-book inquiries, contact information is gathered when the inquiry is made, so we already have it. For channel inquiries, contact information is not provided by the channel, and intentionally so - they don't want you to have it. For the same reason, they block all links and identifiable information, so it would not be possible for a link of any kind to be sent to a potential guest who is merely inquiring. Thus, having such a link would serve no purpose - it couldn't be used anywhere it would otherwise be needed.
I need a link that I can provide in a template when somebody makes an inquiry or at any time I would like to collect guest information.
That way once the information is collected, I will be able to send quotes to the Guest.
{BUFIXUP} seems to only apply to bookings, it does not appear to be usable for inquiries to collect CRM information.
Hi there, wondering if any other hosts are using a rental agreement for guests to sign to rent a golf cart (LSV) during their stay. Would appreciate any template sharing of this agreement or ideas, thank you!
Not at this time. We are working our way through the Guest Forms redesigning each one.
The first two completed were Guest Reviews and Travel Insurance (i.e. when using {BUTRAV} purchase link).
does anyone have experience with the hosted website that OR provides affiliate capabilities?
if yes who have you used?
i am interested in providing FB, Instagram, TikTok, YouTube account holders/influencers the ability to shill my hotel and services.
I am not finding any way to modify the form. Has this been enabled yet?
Ok, I will get back to you with the information.
Hi Carol,
Please write an email to us at help@ownerrez.com that includes the ORB# for the booking that did not receive that trigger when you'd expected it to, as well as the URL for the trigger in question. It may also be helpful if you include the ORB# for a booking that did receive it so that we can compare.
We'll take a look!
Hello,
I have a situation where the automated template did not trigger when the guest booked. It worked a few days before but not the second time. Please let me know how to address this. Thank you.
I have just one renter's contract. In a few places it says, "if booked through Airbnb, then this..." and "if booked through anything else, then that..." Otherwise it's too much of a pain to change the contract, as you need to do sometimes, because you have to change things on multiple contracts, keep track of them, upload them properly, etc. etc. Words are wonderful things and in some cases are cheaper and easier than technology.
All of you still waiting on the ability to duplicate templates, please go add your vote to this feature request: https://www.ownerrez.com/forums/requests/duplicate-option-for-templates-triggers-surcharges-etc#72259
Has this been implemented? I need to copy a set of messages making them language specific, copying would help a lot!
Hello!
Yes, you can just copy / paste your channel Templates into an email Template, and then set your corresponding Triggers.
Here's more info on creating email Templates - https://www.ownerrez.com/support/articles/email-templates
Keep in mind that Airbnb will no longer be providing proxy emails for guests via the API, so you'll need to request the signing of your renter agreement in a channel Template for Airbnb so that those guests can receive the {BUFIXUP} link. This link walks the guest through a Point of Contact (POC) form, signing your rental agreement, and placing a card on file (if applicable). The POC form is where they'll be entering their real email address so that they can then receive your email Templates going forward!
Here's more on that topic as well - https://www.ownerrez.com/support/articles/request-airbnb-guest-contact-information
I have set up a number of Channel Message templates and would like to duplicate each of those as Email templates. Is it possible to do this?
Agreed, I would love to see this feature.
With yesterday's release, cell phone number was moved to be the top phone field. Also, the guest forms (where BUFIXUP, etc. sends the guest) is scheduled for a major overhaul in the near future.
Home phone numbers aren't important as evidenced by the number of threads asking how to remove fields from {BUFIXUP} (much less the number of households that no longer have a home phone number). This form is one of the first things our guests see and it looks antiquated, it should be updated (or better yet, updateable) to reflect how contact channels and communication patterns have changed.
Can you please add ability to modify {BUFIXUP} to the dev request list?
It is not possible to delete required fields. Not sure why you'd want to do that anyway, a phone number is pretty important. With channel bookings, you should (almost) always already have that anyway.
The rental agreement signing process does indeed capture all of this information, whatever the listing channels do not provide. We strongly recommend having all guests sign a rental agreement, particularly listing channel guests, as that is the only way you'll have a legally valid and binding contract between you and the guest that can be enforced in court or by the police if needed.
Hi Ken, is there a way to modify what fields are requested in the contact form? I understand how to create and add customer fields, but how do I delete unnecessary fields like home phone number?
Yes, you can do this. I do this--I have one agreement for Airbnb, another for other channels that process their own charges (e.g. TripAdvisor), and a third for direct bookings and channels where I process the credit card directly (e.g. Vrbo).
The official documentation is here: https://www.ownerrez.com/support/articles/renter-legal-agreements#multiple-agreements
But it's quite easy. When you create your rental agreement, you can set at the bottom which channels it applies to and add a priority (higher number=higher priority).
So, create an agreement for Airbnb and set it to only apply to the Airbnb channel, and give it a high priority number.
Then, create another agreement for all your other channels and set it to apply to all channels and give it a lower priority number.
The end result will be that your first agreement will be included in the default RA link for any bookings made through Airbnb and then the other one will be applied to everything else. (You could select "Everything But Airbnb" in the second agreement, but the lower priority number accomplishes the same thing.)
FWIW, whatever you have in your Airbnb legal agreement, make sure that is copied and pasted verbatim into your House Rules section of your Airbnb listing, as Airbnb requires you to do so (they will enforce whatever you put in there, though, so that's good!). There's also no (practical) length limit to your House Rules section on Airbnb, so there's no reason to make it simple--my Airbnb RA is almost as long as my regular one (several pages) and only omits the sections specifically referring to payment processing and chargebacks and such.
The rental agreement signing process does indeed capture all of this information, whatever the listing channels do not provide. We strongly recommend having all guests sign a rental agreement, particularly listing channel guests, as that is the only way you'll have a legally valid and binding contract between you and the guest that can be enforced in court or by the police if needed.
IS there any way to have the rental agreement displayed to the guest change based on the channel it was booked from? I want to use a very simple one for Airbnb, but a more detailed one for direct bookings. I don't want to have to do this manually after the fact like I'm seeing int he documentation.
Trying to find a way to customize which fields show up after guest clicks link to complete the rental agreement. Id like the ability to customize any of the guest "contact" fields. Also is there a way to request the guest update their contact fields without sending it through the rental agreement process? for non direct bookings , i don't require a rental agreement signed but id still like to capture their "REAL" information.
Has anyone done this or found a good way to do this?
The system message is used if you manually go to a Booking > Reviews > and use the Request dropdown button to ask for a review. It should not be disabled.
But, as you noted, by default OwnerRez does not automatically request reviews from guests, because you may not necessarily want them from all guests. If you do want to send the request automatically, an email template and trigger is indeed the right way to do it. Here's an example:
https://www.ownerrez.com/support/articles/review-request
This video may also be helpful:
https://www.ownerrez.com/support/articles/email-templates-and-triggers
Hello. I was wondering why I wasn't getting reviews from some very happy guest that booked direct. When I look at the email history, there is no email shown asking for their review -- even though I had it enabled as a system message. I've now made it a trigger. Should I disable the system message with the trigger in place?
Also, I know this previous thread is pretty old, but the link referenced above is no longer available...
Thanks for your help!
Unfortunately, it is not currently possible to add a second email destination to your account.
However, there are a couple other ways to accomplish what you want:
1. Most email inbox programs have the ability to filter for messages of particular types, and forward them on to another email address.
2. You can configure a new email template and trigger to send data when a booking is created, to whatever email address you want.
https://www.ownerrez.com/support/articles/reminder-to-myself
Currently we receive an email after a rental has which includes the complete reservation information.
I would like to add a second email destination to our account.
Is that possible and how can we go about doing this.
Thanking you in advance for your response.
Jill Bavetta, 352-552-4273
