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Bri

OwnerRez Team Member
Member for 3 years
655 posts
Topic

General Help and Questions » Operto Work Orders as Expenses

Hey Gus and Lindsey, I would suggest scheduling a demo with Operto. Better to get information straight from the horse's mouth! Many of our partners build the API out from their end and write to u…

(Posted Sep 12, 2024 10:12 AM)

Feature Requests » More options for custom fields

Hi, I've moved this post over to our Feature Requests forum so that other users can upvote this if they too would like to see this feature implemented in OR!

(Posted Sep 3, 2024 2:20 PM)

General Help and Questions » Change platform language to Spanish?

Hey Alyssa, We'd recommend using Google's browser translation for this purpose. OwnerRez itself does not have multi-lingual capabilities at this time, but we find that the Google Translate option…

(Posted Sep 3, 2024 11:02 AM)

Feature Requests » Guests Accepting Extra Nights: Message Triggers

Hey Scott & Christia, What you're describing sounds a bit off, like there's something we should dig deeper on here. To the best of my knowledge, those triggers should adapt to the change of dates…

(Posted Aug 26, 2024 11:21 AM)

General Help and Questions » Any updates to the API connection with Vrbo (in particular VAT)?

Hey James, Not to my knowledge. I see this was discussed some months back in another forum thread. https://www.ownerrez.com/forums/general-help/vrbo-problems If you'd like to write to us at …

(Posted Aug 20, 2024 8:49 AM)

Feature Requests » Custom Field, Template Format Issues

Hi Joseph, Have you tried using the Clear Formatting button on the editing bar? Highlight all of your text and Clear Formatting. That may help. Another trick I'd recommend is that when spacin…

(Posted Aug 16, 2024 9:15 AM)

General Help and Questions » Airbnb Messages stuck in Queued

I am also experiencing the same queued error for two different properties, and it has queued for 23 hours now. by Dwayne B (/forums/users/347437307) – Aug 14, 2024 4:51 PM (UTC) Hi Dwayne, …

(Posted Aug 14, 2024 3:55 PM)

General Help and Questions » Minimum night stays

Hey, James! No, the system would not interfere with your minimum night requirements like that. There could be a number of things that contributed to that booking being allowed. The most common wo…

(Posted Aug 6, 2024 8:45 AM)

General Help and Questions » Cancellation policy prominent at check out to prevent chargebacks - new requirements

IS there a way to get a copy of the form where travel insurance is offered upon booking and the guest's checks they were offered and chose not to buy the travel insurance? There is not, but you …

(Posted Jul 31, 2024 9:17 AM)

General Help and Questions » Is there any way to trace the direct bookings to the property sharing widget?

Hi Alex, The following won't apply to a custom page that has been created, but it is now possible to create individual Custom Sources for each booking source, then create a URL with the root of i…

(Posted Jul 29, 2024 1:03 PM)

Feature Requests » Need control buttons (back and forward) back in app after June 2024 Update

Hey Shannon, The old Progressive Web App (PWA) would have been redirecting to our newer domain (app.ownerrez.com) which likely did show browser buttons as you're describing. You were viewing it i…

(Posted Jul 25, 2024 2:06 PM)

Feature Requests » Filter for Repeat guests

Hey Jennifer, Great question, and what a cool idea! You can actually filter your Contacts list for guests who have X number of bookings in the system. https://app.ownerrez.com/guests …

(Posted Jul 17, 2024 10:20 AM)

Feature Requests » List view: Checking off multiple search filters for accurate results

Hi Michelle, Those filters should not need to be applied one at a time. The results should be accurate when multiple filters are applied. Please send screenshot examples of your applied filters a…

(Posted Jul 17, 2024 10:09 AM)

General Help and Questions » Navigating a free stay... completed booking with security deposit hold

Has there been any updates on this? by Hotels by FPM (/forums/users/347431567) – Jul 9, 2024 2:01 PM (UTC) We paused work on this due to some other underlying accounting considerations. Here's …

(Posted Jul 10, 2024 9:05 AM)

Feature Requests » Make the Inbox feature similar to other messaging apps and inboxes

Will there be any capability to have team members be given access to the messaging part of the site only? I want to ditch my other unified inbox provider, but I can't do so until I can give my team m…

(Posted Jul 3, 2024 5:54 PM)

General Help and Questions » Formatting paragraphs on email templates

Hi Christina, Hm. Odd that clearing the formatting isn't doing the trick for you. Try holding shift + enter to insert those spaces and see if that works, please. It may be something about the…

(Posted Jul 3, 2024 3:51 PM)

Feature Requests » Levels of Team Access Permissions

Can read-only users send messages? I have been operating multiple PMS because I can't move away from my non-OR platform without messaging access for team members. I can't give full access to my emplo…

(Posted Jul 3, 2024 12:50 PM)

General Help and Questions » Getting all guests to sign rental agreement

Hi Chelsea, Great question! You could accomplish this by using the e-Signature dropdown provided on the Legal tab within each booking. Just click into the Legal tab, click into the dropdown, …

(Posted Jul 2, 2024 11:40 AM)

Template/Design Share » Email Marketing - Separate Contacts for each Property

Hey Janet, Sounds like an export of the Bookings List View may accomplish what you're after here. To do this, go to the Bookings tab in the OwnerRez menu bar, then select List on the far righ…

(Posted Jul 2, 2024 11:19 AM)

General Help and Questions » Bit of a complicated one 90 day + stays

Hey James, You can use Seasons to set minimum nights for specific date ranges, and those Seasonal rules will override your property level rules. You'll find this support content helpful: http…

(Posted Jul 1, 2024 5:00 PM)