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Hi James:
Generally, you want to make any changes to an Airbnb booking on Airbnb.com and allow the change to sync to OwnerRez.
You are changing properties and there is one issue that can make t…
(Posted Oct 28, 2024 3:40 PM)
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Oct 28, 2024 3:40 PM |
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There is no way for you to affect the order of your photos on Google. Both photos and, descriptions & headlines are AI edited on GVR. Google completely controls how they present the listing info sync…
(Posted Oct 28, 2024 2:34 PM)
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Oct 28, 2024 2:34 PM |
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Any time you change the check-in/out time of a booking via the change/move button in the booking overview screen, it should update the lock via RemoteLock in a matter of minutes. If that is not happe…
(Posted Oct 28, 2024 2:32 PM)
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Oct 28, 2024 2:32 PM |
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You should be able to edit that in the theming area:
https://app.ownerrez.com/settings/theming
(Posted Oct 12, 2024 3:29 PM)
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Oct 12, 2024 3:29 PM |
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Booking.com did begin offering an RTB option; at the moment, users are experiencing frustration, and there is no two-way communication. You can neither ask nor answer questions of the guest. You are…
(Posted Oct 6, 2024 4:07 PM)
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Oct 6, 2024 4:07 PM |
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Would it work for your setup to adjust the cleaning fee something like what is shown, with the appropriate amounts? Then batch update the existing bookings. https://uc.orez.io/w/files/6af932ad8a4f45a…
(Posted Oct 3, 2024 4:51 PM)
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Oct 3, 2024 4:51 PM |
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Would duplicating that main property work for you? Once duplicated, you can edit the differences. This article gives more details:
https://www.ownerrez.com/support/articles/add-new-property#dupli…
(Posted Sep 23, 2024 6:22 PM)
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Sep 23, 2024 6:22 PM |
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Yep!
We are currently developing the option to sync to those new settings. Airbnb does not always give advanced notice for their changes which finds us adapting after the fact. I don't have an E…
(Posted Sep 16, 2024 7:16 PM)
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Sep 16, 2024 7:16 PM |
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Can you try disabling those instead of deleting them?
If they have been used previously, the audit logs need them to exist as a reference point. In general, OwnerRez recommends disabling things ra…
(Posted Sep 10, 2024 12:14 AM)
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Sep 10, 2024 12:14 AM |
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I have two adjacent properties that are very similar. Summer 2023 I made one property have a cleaning fee that is rolled into rent (mgmt fee) & the other property show the cleaning fee. I have notice…
(Posted Aug 28, 2024 4:32 PM)
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Aug 28, 2024 4:32 PM |
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When changing a booking on a mutually blocked property, you first have to remove the mutual blocking to free up the availability. You can view the webinar linked at the top of this article (the mutua…
(Posted Jul 16, 2024 12:03 AM)
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Jul 16, 2024 12:03 AM |
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You can change check-in & check-out times now in the Booking > Overview tab.
Just click the "change" button, and it will take you where you need to be.
(Posted Jul 3, 2024 11:35 PM)
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Jul 3, 2024 11:35 PM |
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It's an excellent idea and one you can effect, with one additional click. When on the booking overview tab, click the CHANGE button. If you change the check in or check out time, it will update integ…
(Posted Jul 3, 2024 9:30 PM)
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Jul 3, 2024 9:30 PM |
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To test your integration, register for an OwnerRez account on our stage environment.
* To register, go to: https://securestage.ownerrez.com/join. Use a fake credit card that passes verification …
(Posted Jul 2, 2024 9:04 PM)
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Jul 2, 2024 9:04 PM |
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Try going to Settings > Theming. That should take care of it.
(Posted Jul 2, 2024 1:16 AM)
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Jul 2, 2024 1:16 AM |
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If you go to Properties (select that property) and choose Amenities, you'd see the option to change the "property type."
(Posted Jun 25, 2024 11:32 AM)
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Jun 25, 2024 11:32 AM |
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Hi Tom:
You'd want to be sure to start by setting up the channel here:
https://app.ownerrez.com/settings/channels
Once you create that channel and save it, that ID number will show.
Gen…
(Posted Jun 21, 2024 7:07 PM)
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Jun 21, 2024 7:07 PM |
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James- Was the Elavon processing to which you are referring not the popular Costco sponsored plan?
We reached out to Elavon/Costo and got this answer:
We (Costco) only offer IC Plus to busi…
(Posted Jun 3, 2024 12:55 PM)
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Jun 3, 2024 12:55 PM |
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*You can create discounts or surcharges, without ordering, to apply only to GVR. If you only use one percentage discount, you could determine to create a cleaning fee that is adjusted for the discou…
(Posted May 27, 2024 6:52 PM)
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May 27, 2024 6:52 PM |
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You must choose either your OwnerRez hosted website (https://www.ownerrez.com/support/articles/hosted-websites) or the OwnerRez global landing page for your Google Vacation Rentals (GVR) listing La…
(Posted May 19, 2024 3:54 PM)
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May 19, 2024 3:54 PM |
