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Elliot H

Joined October 2025
23 posts
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Feature Requests » Seasonal FAQ Responses

Wow, that looks fantastic! I was thinking of this in terms of "Question: Answer" but it looks like it's really much more like "If a guest asks about x, I'd like you to respond in y way." This is …

(Posted yesterday)

Rezzy AI (Beta) » Guest Request Tasks Need Links

I just found where if they have actually booked, the booking is actually linked on the right sidebar. But inquiries aren't.

(Posted yesterday)

Rezzy AI (Beta) » Guest Request Tasks Need Links

When Rezzy creates a Guest Request task, it always begins with the format: "Guest so-and-so (inquiry ORI#) . . . " The problem is that the ORI/ORB number is never hyperlinked; if I want to actually s…

(Posted yesterday)

Rezzy AI (Beta) » Incorrect Airbnb Guest Cancellation Task

Whenever an Airbnb guest cancels their booking, Rezzy is creating a task out of it as if we have to do something to approve the cancellation. Airbnb guests don't have to request anything - they just …

(Posted yesterday)

Rezzy AI (Beta) » Automatically Mark Tasks Completed

Rezzy is going to town automatically creating tasks based on guest questions, but it seems to completely ignore our responses! This means our workload is somewhat doubled now, because we not only hav…

(Posted yesterday)

Feature Requests » Seasonal FAQ Responses

I know the FAQ feature is still in its early stages, so hopefully this is already on the drawing board. It would be extremely handy for the answers Rezzy comes up with to depend upon the season a gue…

(Posted yesterday)

Feature Requests » Guest Import Needs to Include GuestID Column

Yes, that one. When guests come from Airbnb, their email addresses aren't in the system. But glitches in the channel integration and guest typos can both lead to errors in the guest's name and/or mul…

(Posted 7 days ago)

Feature Requests » Guest Import Needs to Include GuestID Column

It would be super helpful if the guest importing spreadsheet included an optional GuestID column so we could correct/clean up the name fields. Airbnb doesn't send emails, so that's useless as an alte…

(Posted Nov 20, 2025 11:47 AM)

General Help and Questions » Forced Changed: "Simplifying Airbnb service fees"

Update: I just heard back from Airbnb tech support. Apparently there's a system-wide update going out to all hosts (not just PMS-connected ones) on December 1st, and they are anticipating that our fe…

(Posted Nov 8, 2025 3:00 PM)

Feature Requests » Logo for Direct Bookings

I'd like to request that our company's logo show up in booking hover-over popups. Integrated channels get a logo, so it should be a piece of cake to have our logo used as well. Or maybe have an icon …

(Posted Nov 7, 2025 11:50 AM)

Feature Requests » Use Property Defaults for Security Deposits when converting Booking from Blocked Dates

I would like to request that when converting blocked dates into a booking it use the property default for the security deposit instead of OR's default amount of $300. There are no properties in our p…

(Posted Nov 4, 2025 11:41 AM)

Feature Requests » Relative Seasonal Rates

But I don't use it . . .

(Posted Nov 3, 2025 5:16 PM)

General Help and Questions » Forced Changed: "Simplifying Airbnb service fees"

@Gina V: Wow, I'm not sure how I missed that when I was reading through! I'm glad I'm not the only one.

(Posted Nov 1, 2025 6:40 PM)

Feature Requests » "Hold these dates" customize default

I'd like to request that there be an option to make "Hold these dates" checkbox for quotes be checked by default, instead of having to check it for every single quote we send out (which is a large pa…

(Posted Nov 1, 2025 5:07 PM)

Feature Requests » Relative Seasonal Rates

I would love to be able to set some seasonal rates to be relative to other seasons instead of a hard-coded number. For example, it would be great for Labor Day Weekend to just be 10% higher than what…

(Posted Nov 1, 2025 4:48 PM)

General Help and Questions » Forced Changed: "Simplifying Airbnb service fees"

@Joe L - I know I've had issues with the Error tag getting stuck displaying, even though the error itself was corrected hours earlier. A couple nights' rest, computer restarts, and page refreshes see…

(Posted Oct 30, 2025 6:28 PM)

General Help and Questions » Forced Changed: "Simplifying Airbnb service fees"

Anyone else having issues with not actually being switched over yet? I went through a lot of work over the last two days updating all our rates to avoid giving away too many bookings at a 15.5% disco…

(Posted Oct 30, 2025 6:26 PM)

General Help and Questions » How to set up annual festival events?

Did you ever find a better solution? I just up-voted the feature request for relative dates in setting up seasons.

(Posted Oct 29, 2025 6:31 PM)

Feature Requests » Allow for relative season dates

YES! Date-specific seasons really don't make much sense in this industry! Just in case someone's searching for this with different text, some less-common names for it would be: rule-based; recurr…

(Posted Oct 29, 2025 6:28 PM)

Feature Requests » AVIF Support

I would find it very useful to be able to use AVIF images instead of having to downgrade my entire library to the outdated, much slower and bigger JPG format.

(Posted Oct 29, 2025 3:17 PM)