5.0 stars
Capterra
By Allison Anton, Homeowner, 1 property
– written on
Capterra
Customer service responds in record time and makes the learning process manageable.
The customer support is truly the best! I receive answers to my questions in minutes to a couple hours. Can't ask for more.
It takes time to learn how to utilize the platform optimally. There is no continuous chat option within the platform if a guest makes a direct booking.
5.0 stars
Trustpilot
By Allison Anton, Homeowner, 1 property
– written on
Trustpilot
5.0 stars
Trustpilot
By Kristie Jane, Homeowner, 1 property
– written on
Trustpilot
5.0 stars
Trustpilot
By Hillary Gibson, Homeowner, 3 properties
– written on
Trustpilot
I've been using OwnerRez for several years, and it has been great to have my central calendar, pricing, and listing info all in one place for multiple rentals. It's taken my direct bookings to the next level as I also host my own websites through OwnerRez. The process for guests to book online is easy and secure. While I needed some help with the initial tech set up, once it's up and running it is easy to use, and if I have a question then the US based OR team is quick to help. Access to property damage protection & travel insurance policies is a key feature, as well as authorization to collect contracts and deposits from Airbnb guests, and access to the most strict cancellation policies on Airbnb. OwnerRez has a great team of dedicated folks ready to help, whether you have one rental, or dozens. It pays for itself as I add a nominal up-charge to the property damage policies which covers the monthly cost of both OR and hosting my direct booking websites.
5.0 stars
Capterra
By Kristie Mucciante, Homeowner, 1 property
– written on
Capterra
Love them and know they are working hard to make their program a one stop shop with their integrations and updates.
Their software is so customizable you can make it do anything. Their customer service is how future customer service will be conducted. They are way ahead of their time in everything.
Their program is a little less user friendly when you first start using it but once you get the hang of it, it's so powerful.