The customers service and tech support competency and responsiveness is really what stands out. For me in the U.S., the ability to get quick responses helps me keep my business moving and avoid delayed responses from time zones outside my working hours.

I love this company. They are the GOLD STANDARD for professionalism in the vacation rental industry. The software is completely dependent on YOU and what you put into it. I used OR for several years just for the basics, never really taking the time to dig into the power of the platform--just using the templates and calendar basically. It works fine for that.

When we bought a new vacation rental, I knew I needed to automate things and decided to invest some effort. I am a NON-TECHIE. I used the documentation (easy to read and extensive) and went step-by-step through the process. If I didn't understand something, I watched the videos or looked for a webinar. Or posted in the "Unofficial" Facebook Group which is an awesome resource. I got really stuck a couple times and reached out to the help desk, getting exactly what I needed within a couple hours. From really nice people!

I managed to go live via API with VRBO (didn't even know what that meant), designed templates and triggers for customer communication that have revolutionized the way I do business, AND I even "built" my own website. Yeah!!
It looks intimidating and, yes, it takes time. Plan on spending a couple weekends to start. More if you're building your templates from scratch.
But seriously, if I can do it, anyone can. It's worth the effort!

I love this company. They are the GOLD STANDARD for professionalism in the vacation rental industry. The software is completely dependent on YOU and what you put into it. I used OR for several years just for the basics, never really taking the time to dig into the power of the platform--just using the templates and calendar basically. It works fine for that.

When we bought a new vacation rental, I knew I needed to automate things and decided to invest some effort. I am a NON-TECHIE. I used the documentation (easy to read and extensive) and went step-by-step through the process. If I didn't understand something, I watched the videos or looked for a webinar. Or posted in the "Unofficial" Facebook Group which is an awesome resource. I got really stuck a couple times and reached out to the help desk, getting exactly what I needed within a couple hours. From really nice people!

I managed to go live via API with VRBO (didn't even know what that meant), designed templates and triggers for customer communication that have revolutionized the way I do business, AND I even "built" my own website. Yeah!!

It looks intimidating and, yes, it takes time. Plan on spending a couple weekends to start. More if you're building your templates from scratch.

But seriously, if I can do it, anyone can. It's worth the effort!