5.0 stars
Gretchen R.
- Homeowner
- Fresh Perspective Vacations
- 4 properties
-
Source:
Capterra
- August 3, 2022
By Gretchen R., Homeowner, 4 properties
– written on
Capterra
Incredibly Powerful
OwnerRez support has been amazing--I've clogged their inbox many times while setting up and they not only get back to me lightening fast, but they look at my account and suggest other things I can do next.
Pros
Starting out I went with a very simple property management software to avoid overwhelm, but quickly outgrew the simplistic platform and wanted more robust features and functionality. OwnerRez has that in spades--but it's not complex, just robust and extremely thoughtful.
Reasons for Choosing OwnerRez: To be honest, I had that day to implement and I had a call with Hostaway and they blew off the call, so I signed up for OwnerRez and never looked back. Zero regrets.
Cons
Waiting for VRBO messaging integration but other than that, zero complaints.
5.0 stars
Jim N.
- Property Manager
- Woodland Park Vacations LLC
- 2 properties
-
Source:
Capterra
- July 18, 2022
By Jim N., Property Manager, 2 properties
– written on
Capterra
The perfect vacation rental management tool
I have had nothing but an outstanding experience. I am so pleased by my choice to use OwnerRez.
Pros
I tried this tool because of its features. I am staying with this tool because of the customer support. I had no idea both would be so outstanding for such a fair price.
Reasons for Switching to OwnerRez: More features. The other company required me to have instant bookings which I did not want to do.
Cons
The onboarding took longer than I expected. I could have benefited from phone support but they do not provide phone support.
5.0 stars
Harry D.
- Homeowner
- The WTH Cabin
- 1 property
-
Source:
Capterra
- July 12, 2022
By Harry D., Homeowner, 1 property
– written on
Capterra
OwnerRez is a superb PMS tool for your vacation rental business
Super satisfied. The only feedback I have for the OR team: I wish there is a "live" tech support for those times where we cannot wait for an email response.
Pros
Message Automation, Security Deposit, Travel Insurance and Damage Protection are the 4 big items I'm looking for to manage my rental, and OR had accomplished that.
Cons
GUI and workflow can be made better. Everything makes sense but sometimes it's hard to figure out where things are. A UI artist can make things way better.
4.0 stars
Lorraine W.
- Property Manager
- YorGuest Ltd
- 39 properties
-
Source:
Capterra
- July 6, 2022
By Lorraine W., Property Manager, 39 properties
– written on
Capterra
Love OwnerRez- by far the best I've used
Excellent! Although it was good when we first joined It has improved so much more in the past 16 months I just hope they continue to listen to customers and implement the suggestions. Excellent customer service too!
Pros
Ease of use, PM Management, automation. Payment section
Reasons for Switching to OwnerRez: Cost, lack of features, errors in owner statements on supercontrol
Cons
Not enough features available to non US based clients. Would love to be able to access insurance and sms and if it linked with zapier even better!!