5.0 stars
By Paul M., Homeowner
– written on
Capterra
This software works with our channels and our dynamic pricing program. It took a long time to find a program that would do what we needed. OwnerRez does this well. It runs our units, plus it uses that information to make a custom website. Very cool. Tech support is second to none. I've worked with a lot of tech companies and it can take days to get an answer. I generally get answers to my questions within hours.
It's a lot to learn if you don't already understand the industry. The learning curve can be weeks. That said, when I had questions I was able to get answers quickly. So that helped.
For us, OR worked with all our parts. Some other channel managers didn't. It also did not charge a lump sum to set up. The calendar is nice, the rules work well too. There are ways around non API channels, so they can be included. Tech support is great. I've come to know the people there as I've had lots of questions.
Channel Manager software is a must if you have multiple properties. The trick is to find the software that works with what you are using. In our case, OR worked with our dynamic pricing software and with our channels. A lot of other software programs didn't, or offered us things we didn't need. Do you homework by deciding what you need and then find the software that works for you. For us, it took a few tries, but we found our solution with OR.
It's a lot to learn, especially if you are new to this tech. There may be easier programs out there, but in the end you need to learn how Channel Managers work. At times, we just wanted to reduce our channels or give up entirely, but Ken at tech support was always quick with an answer.
Recommended
By Kat Hughes, Homeowner, 1 property
– written on
Facebook
5.0 stars
By Eloy G., Homeowner, 7 properties
– written on
Capterra
Super intuitive. Software code riders understood the guy like me would be using it. Consistent pattern to every area you working in the software. Super important when you are trying to get your arms wrapped around the software quickly.
We used to integrate into a property management arrangement and the checklist of integration seemed lengthy. However, the end result was well worth it
5.0 stars
By Stacie S., Property Manager, 55 properties
– written on
Capterra
Everyday, we feel like we find a new feature that we didn't know about before, that makes running our business easier, and they are adding more all of the time. The customer support is superb! CSRs are very responsive and patient with our questions.
OwnerRez has everything we were looking for in a property management system. From automated emails to accounting, to integrations with Price Lab, VRBO, TripAdvisor and more, this product has the most bang for your buck!
It's not a con, but there is a LOT to learn. But, customer support is always there to help and they have some great articles too.