5.0 stars
Megan E.
- Homeowner
-
Source:
Capterra
- August 20, 2021
By Megan E., Homeowner
– written on
Capterra
The most valuable resource I have in vacation rental management
Exceptional - the videos and tutorials were helpful in setting up and becoming initially familiar with the software. The customer support team filled in the blanks anywhere I got stuck or lost. I became well versed in how to work all aspects of the software fairly quickly which is a testament to its user-friendly interfact.
Pros
It is nearly impossible to list all the features about Owner Rez that I feel I could not (and certainly would not want to) live without. It is the single most important tool that I use in managing my two properties plus the five additional properties I manage for friends. I utilize about 80% of the software so it is exceptionally cost-effective for me considering all it does to save me time and to provide excellent communications and customer service to my guests. I have recommended it to hundreds of other owners and have personally set up many who wanted to use it but were daunted by the idea of getting started. It is logical, fast, thorough and the customer service I receive in the few instances I've gotten "stuck" trying to do something has been incredibly fast.
Cons
I wish there was a way to send automated texts to guests using my own cell phone number for replies rather than having to use a 3rd number that populates back to the software only. It's impractical for me to have to check the software for replies vs the replies coming into my phone. So I still handle my texts to guests manually.
5.0 stars
Dale W.
- Homeowner
-
Source:
Capterra
- August 6, 2021
By Dale W., Homeowner
– written on
Capterra
Very happy and the team is helpful
I like how it will integrate with all my booking channels. I am new to this and wanted something that would reduce my ability to make mistakes. OwnerRez it is.
Pros
It is relatively easy to figure out and they have an extensive library of resources to help you set up. But customer service support is my favourite. Quick and detailed responses with Links showing me how to do things. Had it not been for the customer service support I may not have finished setting up. THANK YOU
Cons
I think the ability to test would be helpful. Maybe I missed that.
Recommended
Shane Henry
- Property Manager
- Cameo Properties, LLC
- 8 properties
-
Source:
Facebook
- July 3, 2021
By Shane Henry, Property Manager, 8 properties
– written on
Facebook
Recommended
Eva Dobrov
- Homeowner
- Sayulita Beach Villas
- 1 property
- Source: Direct Testimonial
- June 29, 2021
By Eva Dobrov, Homeowner, 1 property – written on Direct Testimonial