Easy, effective and worry free. I was able to design my own site, integrate with VRBO & offer superior customer service to my clients….all without knowing much about technology. I highly recommend.

Alternatives Considered: Houzz Pro

Reasons for choosing OwnerRez: Demo with technicians and live help to start

I have been an Information Technology (IT) Director for most of my professional career, working across a wide array of enterprise and operational systems in multiple environments. Part of that experience includes time spent at a world-class, five-star resort in Florida, where customer service is exceptional across every component of the organization. That combination of broad technical leadership and high service hospitality has given me a very high standard for both technology platforms and the teams that support them.

Since initially working with OwnerRez, I have been very impressed. From an IT professional’s perspective, the consistently designed user interface makes the system almost self-explanatory. Workflows are logical, intuitive, and cohesive, allowing users to become productive quickly without sacrificing depth or control.

By leveraging OwnerRez's built-in automation and artificial intelligence (AI) capabilities, I successfully implemented the system for a single property in less than a month. For a platform of this scope and flexibility, that timeline is exceptional.

Equally, if not more important, are the people behind the software. Every support request I have submitted has received timely responses, and the support team has consistently been knowledgeable, helpful, provided options, and genuinely pleasant to work with. That level of reliability and professionalism is critical during both implementation and ongoing operations, when my focus must be on guests, not on administrative functions.

Overall, the consistency in everything OwnerRez does clearly stands out. From system design to customer support, OwnerRez delivers a level of reliability, polish, and customer focus that is rare in almost any industry.

I have been an Information Technology (IT) Director for most of my professional career, working across a wide array of enterprise and operational systems in multiple environments. Part of that experience includes time spent at a world-class, five-star resort in Florida, where customer service is exceptional across every component of the organization. That combination of broad technical leadership and high service hospitality has given me a very high standard for both technology platforms and the teams that support them. Since initially working with OwnerRez, I have been very impressed. From an IT professional’s perspective, the consistently designed user interface makes the system almost self-explanatory. Workflows are logical, intuitive, and cohesive, allowing users to become productive quickly without sacrificing depth or control. By leveraging OwnerRez's built-in automation and artificial intelligence (AI) capabilities, I successfully implemented the system for a single property in less than a month. For a platform of this scope and flexibility, that timeline is exceptional. Equally, if not more important, are the people behind the software. Every support request I have submitted has received timely responses, and the support team has consistently been knowledgeable, helpful, provided options, and genuinely pleasant to work with. That level of reliability and professionalism is critical during both implementation and ongoing operations, when my focus must be on guests, not on administrative functions. Overall, the consistency in everything OwnerRez does clearly stands out. From system design to customer support, OwnerRez delivers a level of reliability, polish, and customer focus that is rare in almost any industry.

Alternatives Considered: Guesty and Lodgify

Reasons for choosing OwnerRez: Free trial and ease of use during the trial period.

Extremely positive. When I email support I get a response within 24 hours or sooner sometimes. I love all the reports also.

I can’t really compare OwnerRez’s features to other property management systems because this is the only platform I’ve used – but I did a lot of research before choosing it, and the deciding factor for me was the level of support on offer.

A PMS has so many levers and settings that you’re always going to need guidance, and the support from Rex and his team has been genuinely exceptional. In the vast majority of cases they get back to me within 24 working hours with clear, practical answers that actually solve the problem, not just generic help articles.

I’m only a single-property customer – effectively the lowest priority in commercial terms – yet I’ve always been treated as if my business really matters. Managing a house in Antigua while living in the UK brings plenty of complications, especially as most of OwnerRez’s customers are US-based, but the team has consistently helped me navigate everything.

For my needs, the platform does everything I require right now – and the outstanding support gives me real confidence for the future.