OwnerRez's June Product Update introduces ways to leverage Rezzy AI guest sentiment in templates and triggers, lots of Inbox enhancements, expanded property amenities, a Stripe 3DS upgrade, and many Airbnb additions: Seasonal cancellation policies, Promo discounts, message reaction emojis, etc. Oh, and first up, a 'First Look' at the new guest portal, My Stay!
ICYMI!
👀 First Look: Your New Guest Portal, My Stay
In case you missed our June 25, 2026, email blast, 👀 First Look: Your New Guest Portal, OwnerRez is releasing a new guest portal, called My Stay, on July 1, replacing the previous BUFIXUP guest experience with a modern, checklist-style flow that guides guests through the steps needed to finalize their booking.
With My Stay, guests can more easily:
☔ Add or decline travel insurance, when available
You’ll also see a new Requirements section on the Booking Overview that shows whether each booking is Met, Pending, or Not Met. This gives you instant visibility into what your guest has completed and what still requires action.
The same BUFIXUP merge field and booking cleanup links will continue to work, but guests will now land in this improved My Stay experience.
My Stay is scheduled for release on July 1st. This first release lays the foundation for future enhancements, with even more guest portal features planned over time.
New Features
Rezzy AI Guest Sentiment
While Rezzy AI intelligently analyzes your guest communications and user-entered notes over time to detect and summarize your guests' experiences or sentiments for bookings, users couldn't leverage those sentiments in templates and triggers until recently. With OwnerRez's June 3rd release, users can implement Rezzy AI Sentiment (if enabled) in their messaging tools by selecting the immediate Booking sentiment changes event, using the Sentiment status Trigger condition in their trigger, and utilizing the new Rezzy AI sentiment value {BSEN} field code in Booking templates.
To include the new Rezzy AI sentiment value {BSEN} field code in Booking templates, go to Settings > Messaging > Templates, then select an existing template or create a new one by clicking the Email, SMS, or Channel tab and selecting + Create Email/SMS/Channel Template.
Name:
Rezzy AI Sentiment Status Change SMS Template
To:
555-555-5555
Body:
Hey Fancy Rental Team Member!
Rezzy AI detected a Sentiment Status Change for the following booking.
Sentiment: {BSEN}
Booking: {BID}, {BARR} to {BDEP} at {PNAME}
Guest Name: {CFULL}
Please contact the guest at {CPHONE} to rectify the issue.
{MYFIRST}
Here's a preview of the Rezzy AI Sentiment Status Change SMS Template.How can these new Rezzy AI Sentiment options be used in triggers? You can choose Rezzy AI Sentiment Statuses (e.g., No Sentiment, Angry, Negative, Neutral, Positive, Delighted) in the Trigger Conditions section.
Navigate to Settings > Messaging > Triggers > + Create Trigger.
Type:
Immediate
Event:
Booking > Booking sentiment changes
Condition:
Statuses > Sentiment Status > One Of > Angry
Action:
Rezzy AI Sentiment Status Change SMS Template
Here's a preview of that trigger.
This is just one idea to leverage Rezzy AI Sentiment in your messaging. You could also use the Rezzy AI Sentiment Status to limit your review requests to only those guests that have certain Sentiment Statuses (e.g., No Sentiment, Angry, Negative, Neutral, Positive, Delighted) to avoid requesting reviews from unhappy guests.
Interested in incorporating AI into your own tech stack? Explore OwnerRez's own Rezzy AI!
In case you missed our Email Blast June 02, 2026 - 👀 First Look: Inbox & Amenity Enhancements, OwnerRez implemented a number of improvements to the Inbox in our June 3rd release, including the following.
🎯 Larger touch targets and a more streamlined interface
These changes make communicating with guests faster, smoother, and more reliable than ever.
Event and date indicators in OwnerRez's inbox provide context for guest communications, enabling quick prioritization and efficient workflow management. With our June 3rd release, OwnerRez added linked Airbnb Request to Book Inbox Event Indicators into the Inbox.
In our June 10th release, OwnerRez added a link to load more templates to the Inbox template menu when more than 50 templates are available.
Airbnb
Seasonal Cancellation Policies
Seasonal Airbnb cancellation policies enforce stricter terms during peak times and relax in the off-season, safeguarding revenue during peak demand while staying competitive year-round. With our June 10th release, OwnerRez added support for seasonal Airbnb cancellation policies, allowing hosts to optionally customize their Airbnb cancellation policy by season.
Configure your Airbnb seasonal cancellation policy by navigating to your specific season (Settings > Pricing > Seasons), creating a new Season by clicking + Create Season, or selecting an existing Season > Rules > Airbnb Cancellation Policy, then selecting your preferred policy from the dropdown list.
Configured Airbnb seasonal cancellation policies will override your Airbnb channel integration cancellation policy. If not configured in your Seasons, your original Airbnb channel integration cancellation policy will remain in effect.
Strategic discounts can enhance your vacation rental's performance by attracting more guests, encouraging longer stays, and filling gaps in your booking calendar. With our June 24th release, OwnerRez enabled users to be able to configure two new promo discounts to guests. These new Airbnb promotional discounts increase visibility and conversions, particularly among high-quality, on-the-go travelers.
- Mobile Promotion Discounts offers a fixed 10% discount to guests who book through the Airbnb mobile app.
- Highly Rated Guest Discounts offers a fixed 15% off to Airbnb guests with a rating of 4.8 stars or higher and at least 3 reviews. (Airbnb has not yet released the Highly Rated Guest discount; it is expected on July 8. You may configure it now, and OwnerRez will apply it automatically as soon as it is released by Airbnb.)
Create either of these Airbnb discounts by navigating to Settings > Pricing > Discounts > + Create Discount > Channel Specific Discounts, and select either Highly Rated Guest (Airbnb) or Mobile Promotion (Airbnb) discount.
Reacting to messages with emojis to acknowledge, affirm, or add personality to messages, while keeping conversations clean and natural. OwnerRez added the ability to respond to Airbnb guest messages with emoji reactions (😊 ❤️ 👍 👏 🤣) directly in the OwnerRez Inbox, keeping communication natural and on-brand in our June 24th release. Reactions appear as badges below messages and sync automatically in both directions with Airbnb, showing who reacted. Hosts can add reactions by hovering over a message (desktop) or long-pressing (mobile) to open the reaction picker.
OwnerRez hosts are not notified if a guest removes their reaction on the Airbnb platform.
In case you missed our June 08, 2026: Limited-time Airbnb Rebate Available! email blast, OwnerRez added support for Airbnb's optional Optimize for Airbnb, offered to OwnerRez users, which lets you temporarily prioritize Airbnb bookings on specific dates in our June 10th release. When enabled, your listing’s availability will be limited or blocked on other channels during those periods, giving Airbnb (and your direct bookings) exclusive priority access, helping you capture more Airbnb bookings during high-demand periods.
Eligibility for the optional Optimize for Airbnb feature is determined by Airbnb. Eligible Airbnb channel-integrated property/ies may receive an email notification.
Learn more by reading our Optimize for Airbnb support article.
Amenity Details
Catching you up on our recent Email Blast June 02, 2026 - 👀 First Look: Inbox & Amenity Enhancements, OwnerRez consolidated and expanded the level of detail you can provide about property amenities, helping your listings better reflect what guests can expect. Highlights include:
☕ Detailed property data, or metadata, for amenities such as parking, pools, air conditioning, coffee makers, BBQs, and more
✅ Better support for channel-specific (e.g., Airbnb, Booking.com, Vrbo) amenity information
➕ Additional details that help improve listing accuracy on Airbnb and other supported channels
🌊 More flexibility to showcase unique property features
Whether you’re describing a heated pool, available parking options, or the type of coffee maker in your property, you’ll now have much greater control over how those details are presented.
Stripe 3DS
3DS technology enhances guest transaction security by prompting additional identity verification, possibly reducing unauthorized transactions and fraud-related costs for hosts, particularly for non-US hosts. OwnerRez migrated our Stripe 3DS authentication to Stripe's modern inline confirmation flow in our June 10th release.
Enhancements
SMS Hyperlinks
An SMS hyperlink, or "click-to-text" link, uses the sms: URL scheme to open the text messaging app with a designated phone number and optional pre-written text. In our June 24th release, the OwnerRez rich-text link editor now accepts SMS links (such as sms:+15551234567) alongside our existing tel:, mailto:, and http(s):// schemes to add SMS hyperlinks to your hosted website.
Add your SMS hyperlink to your hosted website by navigating to Settings > My Website > your Hosted Website > select the webpage you want to add your SMS hyperlink to > expand the Intro tab, and add your SMS hyperlink by clicking on Insert/Edit Link in the rich-text editor.
How does this appear on your Hosted Website? Here's an example on an Availability page, but you can add it to any page of your Hosted Website.
Thinking about a direct booking website for your vacation rental business? Consider an OwnerRez Hosted Website!
Booking PM Tab
PM Owner Statements are key for fostering a transparent, professional relationship between property managers and owners, offering a detailed financial breakdown of each property’s income and expenses. OwnerRez added links to associated Owner Statements in the Booking PM tab in the Profit > Owner column in our June 17th release.
Are you managing properties for others? Explore the OwnerRez Property Management premium feature.
PayPal
OwnerRez's PayPal integration lets you offer your guests a wider range of payment options, including PayPal, credit cards, Venmo, and Zelle. With our June 17th release, OwnerRez now ensures that your PayPal payments are successful even if guests approve payment but do not return to complete checkout (e.g., they close their browser).
Thinking about changing payment processors? Check out the OwnerRez Payment Processing options.
Images
Supporting WebP and HEIC/HEIF allows hosts to upload photos directly from modern smartphones and cameras, saving time while maintaining high-quality property photos and attachments. In addition to the previously supported PNG, JPG, GIF, and BMP image formats, OwnerRez added support for WebP and HEIC/HEIF formats with our June 3rd release.
Airbnb
The Airbnb Request to Book feature lets you screen guests and manually approve reservations, ensuring full control over who stays at your property. OwnerRez has added support for the Airbnb channel integration "Request to Book" Maximum Availability setting in our June 10th release. Your Property's Maximum Availability settings (Properties > Rules > General > Change > Max Availability), which allows a range of 1 to 730 days (2 years), is automatically applied to your Airbnb channel integration's Booking Window & Duration settings.
See this new option by navigating to Settings > Channel Management > Channel Integrations > Airbnb > Channel Settings > Booking Window & Duration, and selecting the Allow Request to Book Beyond Max Availability checkbox.
Accurate "The Space" descriptions clarify guest expectations, reduce pre-booking questions, and enhance search visibility, boosting bookings and reviews for your rental business. With our June 24th release, when the separate Accommodations Detail field is empty, property descriptions now flow into Airbnb's primary "The Space" field, with a maximum of 10,000 characters. New Airbnb listings will automatically use your main description everywhere.
For existing listings, Accommodations Detail remains available as an optional Airbnb-specific override.
Providing door lock codes enhances the guest experience by enabling a seamless check-in process that lets guests check in at their convenience. With our June 17th release, if no Airbnb guest phone number is provided, OwnerRez will utilize Airbnb's suggested door codes as a fallback to generate door lock codes for properties configured for guest phone-number-based code generation.
Third-party bookers on Airbnb are those who book for others, like travel agents, assistants, or corporate travel desks using Airbnb for Work, for a client who will be the guest. With our June 17th release, Airbnb messages from third-party bookers now appear with the correct participant role rather than being labeled as a guest to properly identify all parties in the conversation.
Vrbo Same-day Bookings
Strategically combining Vrbo same-day bookings and specific discounts attracts more guests and fills booking gaps. OwnerRez now supports Vrbo same-day bookings with configured Last Minute, Mobile, and One Key or "Member-only" discounts/promotions, as part of our June 17th release to increase potential guest visibility.
Remember, these discounts only apply when you allow Vrbo same-day bookings and do not override your property lead time rules (Properties > the specific Property > Rules > Change > Booking Window > Lead Time) or Vrbo Booking Window & Duration settings.
Schlage Door Lock Codes
Automatic retries ensure Schlage door lock codes are set reliably even in the face of transient failures, such as an offline lock or no response, protecting guest check-in and reducing manual troubleshooting. In our June 3rd release, we improved our OwnerRez-powered Schlage door lock integration by implementing automatic retries for failed Schlage door lock codes, with notifications sent after 5 failures.
Interested in exploring OwnerRez-powered locks? Check out our Schlage support article.
Notifications
Design
Borders & Buttons
With our June 17th release, borders, action buttons, hover text, and other OwnerRez in-app elements now feature rounded corners for a more modern and polished appearance.
OwnerRez Sign Up
Updating our signup pages demonstrates ongoing investment in OwnerRez, boosting clients' confidence in a reliable, well-maintained platform they can trust long term. With our June 3rd release, we improved our OwnerRez Signup pages for Team Access member invitations and new users.
When Team Access members accept their invitation to OwnerRez, their sign-up pages will appear like this.
Building out your team? Check out OwnerRez Portal Access.
Tweaks
June 3rd Release with 5 Tweaks
Allow users creating OAuth apps for private use to automatically subscribe to message webhooks for their own account. OwnerRez users creating custom MCPs can subscribe to message webhooks for their accounts while developing OAuth apps for private use.
Downgrade Listing Quality Analyzer Airbnb and Vrbo tax double-collection check from error to warning with clearer guidance. The Listing Quality Analyzer (LQA) now shows a warning instead of an error when a tax applies to both Airbnb and Vrbo while Airbnb is in stacked mode, clarifying the double-collection risk and helping users verify their configuration.
Ensure transaction value and currencies are sent to Google Ads on all conversion events. OwnerRez now ensures that the booking transaction amount, or value, and currencies are sent to Google Ads for all conversion events, enabling users to see which campaigns, ads, and keywords drive valuable booking actions.
Improve Airbnb and Booking.com long-term rental sync error messaging by providing specific remediation steps to resolve them. When Airbnb or Booking.com availability syncs are rejected due to long-term-only rental restrictions, the error messages presented to users now explain how to resolve the issue: register your short-term rental license with Airbnb and/or Booking.com, or raise the minimum night stay to 31 nights or more.
June 10th Release with 2 Tweaks
Downgrade guest fee multiplier surcharge Listing Quality Analyzer errors to warnings. When guest multiplier surcharges are configured to apply above the property's maximum guest capacity, the Listing Quality Analyzer now displays a warning instead of an error, allowing channel mappings to proceed while still surfacing the issue.
Improve OwnerRez availability rule calculations performance. The OwnerRez improved the availability rule calculator, enhancing the accuracy and performance of availability checks across quoting, booking, and calendar views.
June 17th Release with 2 Tweaks
Increase Guest Instructions field limit to 60,000 characters with clearer validation messages. Guest Instructions fields (Check-in Instructions, Directions, Internet Info, and House Manual) now support up to 60KB of content, up from the previous 20,000-character limit. Validation messages now display the current size in kilobytes and account for HTML formatting, making it easier to understand when content exceeds the limit.
Make task descriptions optional when Task name is provided. OwnerRez Tasks now require either a name or a description, but no longer require the description field to be filled in, making it easier to create quick tasks with just a short title.
June 24th Release with 2 Tweaks
Improve mobile Inbox padding and background. The Inbox message view on mobile now displays edge-to-edge, without padding or a gray background, for a cleaner, more native appearance.
Remove "Add details" text hint from amenity edit buttons on property details. OwnerRez removed the "Add details" text hint from the amenity edit buttons in property details, now displaying only the edit icon without accompanying text, creating a cleaner, more consistent interface.