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In the Check out instructions for Airbnb I am sure you mean Hot tub "Cover" instead of "Lover" :)
Love the continued updates. For future update, can you please add a request to be able to send out a message to a guest on a certain day of the week? For instance, every Monday, an email goes out to an existing guest reminding them to put the trash out for Tuesday pick up....
Thank you, Perfectly Hosted! Yes, the Trigger For Exact Day of Week Trash Reminders feature request is popular. Be sure to add your vote!
In the meantime, review the "Day of the Week Tasks" support articles detailed in the After the guest has arrived section of the Trigger Examples support article.
Love the continued updates. For future update, can you please add a request to be able to send out a message to a guest on a certain day of the week? For instance, every Monday, an email goes out to an existing guest reminding them to put the trash out for Tuesday pick up....
There's already an open feature request for this, that you can vote up:
https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders
Love the continued updates. For future update, can you please add a request to be able to send out a message to a guest on a certain day of the week? For instance, every Monday, an email goes out to an existing guest reminding them to put the trash out for Tuesday pick up....
SO EXCITED to see the push notifications! Thank you so so much!! Game changer!
Lots of quality updates, thank you! With regards to the structured data for the hosted sites, will this also apply to those using the property information widgets on their own sites?
Hey, Ryan! No, this only applies to hosted website pages (and specifically pages that are "property" type). It would not apply to widgets at all because those aren't standalone (ie. crawlable) web pages.
If you are using a widget, you would need to add the "Vacation Rental" schema data to your own web page, which OwnerRez has no control over. Does that make sense? Widgets are not standalone web pages; they are hosted inside web pages. You can only add schema data to standalone (ie. crawlable) web pages.
Thank you for all the updates!
Lots of quality updates, thank you! With regards to the structured data for the hosted sites, will this also apply to those using the property information widgets on their own sites?
Thanks,
Ryan
We are pleased to announce our partnership with Trustd.ai to offer our users an innovative guest screening solution.
Trustd.ai’s innovative solution brings a new paradigm shift to how we look at the guest screening problem in Short-Term Rentals. It offers a new and fully automated solution based on guest behaviors across multiple property management systems connected to the trustd.ai platform and removes all frictions in existing ID verifications and selfie requirements.
ID Verifications, Selfies, and Background Screening are commonly used methods in Guest Screening. However, many guests do not want to send their IDs and selfies due to increased Fraud and ID theft issues. Many hosts do NOT want to collect IDs and Selfies so as not to introduce another friction to the process.
It is time for a new global guest trust metric. Trustd.ai, leveraging its expertise in AI and founded by an experienced Airbnb Superhost, has pinpointed "Behavior" as the root cause of guest problems. By analyzing guest booking data, Trustd.ai has developed a new Trust Metric, known as the Trustd Score, which assesses the booking-related digital footprint of guests across various platforms. The metric reflects guest engagement in their booking-related activities. All Property Managers, Hosts, and Owners, regardless of how many properties they have, are covered. Trustd.ai solution is channel-independent, global, dynamic, and privacy-compliant.
Guest screening has never been easier and friction-free. Upon receiving a confirmed booking inside OwnerRez, the guest screening process is triggered automatically and delivered back to the OwnerRez dashboard in real-time. No ID or selfie is collected from the Guests. This is more than background screening, more than ID verification.
OwnerRez customers will receive 5 FREE guest screenings upon sign-up. Additionally, you will receive 1 extra FREE screening when you submit 1 guest review to the trustd.ai portal. The promotional price is $5 per Guest Screening. Trustd.ai offers top-up screening packages to accommodate all property managers with varying numbers of properties. You can select the right top-up package that best fits your screening needs. For more information, please contact sales@trustd.ai.
Get started with Trustd.ai by visiting here and checking out the OwnerRez support article for integrating OwnerRez with Trustd.ai.
We are excited to announce our partnership with SuiteOp to offer our users a comprehensive operations and guest experience platform designed for short-term rentals.
SuiteOp is a comprehensive operations and guest experience platform designed for short-term rentals, vacation rentals, and boutique hotels. With a suite of innovative modules, SuiteOp empowers property managers to streamline operations, enhance the guest experience, and optimize their business performance with one software connected to OwnerRez.
Special promotion for OwnerRez users: a one-month free trial after completing your white-glove onboarding. Their solution costs between $12/month and $20/month based on the number of units (the greater, the cheaper per unit).
Pricing plans can be found here.
Get started with SuiteOp by visiting here and checking out the OwnerRez support article for integrating OwnerRez with SuiteOp.
We are happy to announce our partnership with Guest Ranger to offer our users fraud-prevention software for short-term rentals!
Guest Ranger is one of the leading fraud prevention software for short-term rentals. The days of manually verifying guests are over! Guest Ranger leverages the power of data using multiple consumer databases and artificial intelligence (AI) to give property managers the knowledge of whom their guests are without interrupting the booking process. It offers an array of powerful tools designed to keep fraud at bay. With complex geometric facial patterns, along with identity verification algorithms, they ensure your next guest is not a stranger.
$250 monthly minimum and $3 USD per session. If you have less than 10 properties, please contact Guest Ranger for more information on the Lite GR plan.
For the OwnerRez Special Offer, please call 928.923.6858 or email info@guestranger.com and mention the blog post.
Get started with Guest Ranger by visiting here and checking out the OwnerRez support article for integrating OwnerRez with Guest Ranger.
The summer waves of product changes and improvements peaked in July. Catch the cool new features and handy tools that were introduced over five weeks.
Automation processes for your vacation rental business can increase efficiency, reduce errors, lower costs, boost productivity, and free up time for higher-value tasks, leading to improved overall business performance.
With our July 31st release, OwnerRez introduced Tag Automations. Tag Automations will automatically add or remove existing tags to a booking's general info tag section based on criteria you set for the automation. Those applied or unapplied automated tags can then be used in your triggers to send your specific templates.
Maybe you want a pets tag auto added for you so it shows up on the Booking List View? Or you want to tag if a booking's renter agreement has been signed or not - these are just a couple examples of tag automations you can set up.
You can use such tags to then automatically "Tell Cleaning Staff About Special Preparations Needed for an Upcoming Booking" template and trigger, your cleaning staff will be automatically notified about special prep for new booking based on the tag.
You can get started adding your own Tag Automations to existing tags by navigating to Settings > Workflow & Devices > Tag Automations > + Create Tag Automation.
The possibilities for Tags and Tag Automations are endless, limited only by your imagination. There will be more tag automation possibilities in the future, as we plan to add additional criteria options - think optional surcharges, etc.!
Learn more by reading the Tag Automations support article.
Please note: Automated tags are only applied/unapplied to bookings created after July 31, 2024. We may update that applicability in a future release. Also if you manually add or remove a particular tag, it will no longer be touched by the tag automation for the system assumes you added or removed for a reason.
As OwnerRez users increasingly have international guests, we understand the importance of offering multi-language options. We've added multi-language options to the redesigned guest forms to help with this. It moves us closer to fully supporting other languages on all guest-facing forms.
You can change from English to any of the other ten supported languages: Spanish, French, Dutch, German, Portuguese, Italian, Greek, Danish, Finnish, and Swedish. Your choice will determine which language your account's guest forms default to. However, guests can change the default language on the form.
Please note: This capability is available only on the Review Request, Travel Insurance Purchase, and Global Landing Page guest forms.
You change the default language setting for these forms by navigating to Settings > Branding & Legal > Culture > Change.
For example, guests can select a different language by clicking on the upper right language button when they arrive at the Global Landing Page (if you use that option for Google Vacation Rentals).
When guests click the multi-language button, they can select their preferred language.
The Global Landing Page is automatically translated into their selected language (in this example, Italian):
The Travel Insurance Purchase guest form also includes the multi-language option:
The same multi-language option is available on the Review Request guest form:
Notice the blue box on the Review guest form is still in English? That is a Form Message and they are not translated automatically at this time. You can edit/add Form Messages by navigating to the Form Messages area to edit the text displayed.
Some error and validation messages on the forms are also not translated at this time. Those will be updated in a future release.
As OwnerRez continues to update other guest forms, multi-language options will be incorporated automatically.
Occasionally, you may need to update your website as you add or remove properties to/from your portfolio. Starting over with a new hosted website, however, may be daunting.
With OwnerRez's July 17th release, that process is less daunting, as you can now duplicate your existing hosted website. During the process, you can copy your existing hosted website and switch the newly duplicated website from a Single to a Multi-property or vice versa!
To copy your existing hosted website, navigate to Settings > My Website > Hosted Websites > and select which Hosted Website you want to copy by clicking on the Copy Existing Website dropdown menu.
When you copy your existing hosted website, you can select the number of properties and which properties you want to include in this newly copied hosted website.
Copying your existing hosted website will not change the original template you selected. We recommend thoroughly reviewing all web pages of your newly copied hosted website to ensure they align with your original intent. It's not magic, so it won't get everything how you need it, but it's a much closer effort than starting from scratch!
Have you set up your direct booking website yet? Check out OwnerRez's Hosted Website options!
Many OwnerRez users offer manual payment options for their guests, including CashApp, Venmo, and Zelle. Now, you can add those brands' icons to your manual payment methods. As before, you can select a color for the icon you choose.
We added Venmo as a manual payment method, and here is what guests see during the booking checkout process.
You can add your Manual Payment icons by navigating to Settings > Financial > Payment Methods > Edit your current CashApp, Venmo, or Zelle payment methods or add one. Search for and select your desired payment icon in the Icon section of the Custom Instructions Payment Method.
Some users like to feature their channel listings to allow guests to see comparison of rates or bring more legitimacy to your websites. A couple channel brand icons are now available to you to aid in this. You can now add a Vrbo or Booking.com icon link or button to your hosted website header. Airbnb was already an available icon option. While we were adding these, we also went ahead and added a couple of OwnerRez icon options.
To add icons to your hosted website header, navigate to your hosted website (Settings > My Website > Hosted Websites > your Hosted Website), click on the Header Layout, and select the area where you want to add your custom icons.
Still considering a direct booking website? Check OwnerRez's Vacation Rental Website solution!
We all need a little help occasionally, and OwnerRez is here to help, as always. However, we've added an in-app way to create a support ticket for convenience and to give our helpdesk team even more context. Let me explain what that really means.
You start the in-app submission process by going to the Help menu and selecting Create Support Ticket.
The Create Support Ticket pop-up will appear. Notice that the Create Support Ticket pop-up automatically includes your account profile name and email address. It will also display the context of your account if you're a Team Access Staff user.
You just need to provide the subject and a message. The best part is that this new process automatically includes the address URL of where you were in the app. Notice that there is a "URL where this happened" field, and it has already been filled in. This will provide context for the OwnerRez Helpdesk team for where you were in-app. If you create a ticket from just any page in the app, it won't necessarily provide the intended context, so keep that in mind if you plan to submit a ticket this way.
And don't worry; you can still use the Contact Us form (or email us at help@ownerrez.com). This new process is just another way to get assistance from the OwnerRez Helpdesk.
With all the new OwnerRez 2024 Design Updates, we felt it was time to show our Team Access Portal some attention.
When Team Access Portal members log in, we've removed the unnecessary left navigation menu for a cleaner, unobstructed look and feel. The Portal name still appears at the top, and if you have a Branded Portal favicon configured, it will appear at the top left of the menu.
Have you set up a Team Access Portal for your team yet? Learn more by reading all about OwnerRez's Portal Access feature.
Are you a fan of old-school keyboard shortcuts? We are! OwnerRez has added two new in-app keyboard shortcuts to trigger global actions from the Tools menu that will work on corresponding in-app pages.
Ctrl + Alt + Q - Open a Quick Quote pop-up at all timesCtrl + Alt + C - Open a Find or Create Guest pop-up at all timesIt's vital that your guests pay for their reservations on time. You must provide your guests with clear instructions for payment, send reminders when needed, and have a hassle-free and secure payment process.
However, sometimes, in our haste, we forget that "collecting" a payment, especially with Pending Bookings, does NOT automatically schedule future guest payments.
So, how did this appear in OwnerRez before this release?
With the July 10th release, OwnerRez has added a Schedule Payments section that automatically schedules future payments and security deposits (if configured) by default.
Even though the Schedule Payments? is checked by default, users can always choose to "uncheck" those when collecting a payment.
Hopefully, this enhancement will help ensure your guests pay for their reservations on time.
OwnerRez Channel Bridge is a Chrome browser extension that allows you to log in to your listing site accounts, download your data (bookings and/or reviews), and upload it directly into OwnerRez in one smooth operation.
Most users use Channel Bridge to download and import reviews (Airbnb, Vrbo, and TripAdvisor) and bookings (Airbnb and Vrbo), if they are not yet API-connected.
OwnerRez released Channel Bridge v13, which includes new compatibility improvements and a full overhaul to comply with Google Chrome's Manifest v3 requirements.
You do not need to update your Channel Bridge extension. As long as your Chrome browser is up to date, it should automatically update your OwnerRez Channel Bridge extension.
OwnerRez adds a lot of new and great things, but every now and then, we must remove things. As of July 10, 2024, due to Google Chrome Manifest v3's lack of support, the Rate Push tool is no longer available. It was a long-deprecated feature that we knew would break at some point where we wouldn't be able to get it working again. That time arrived in July. We have found since removal, not too many users leveraged it any longer, and we've advised those users accordingly on other options.
Maintaining accurate guest and owner email addresses is essential for effective communication, supporting customer satisfaction, and enhancing the credibility of your vacation rental business.
Before the July 10th release, you could select the email address type when adding or editing guest and owner email addresses.
Unlike owner and guest phone numbers, the email type didn't always save as expected, and most owners and guests usually provided their preferred email address anyway. Therefore, OwnerRez determined that it was unnecessary to save email address types.
Now, guest and owner email addresses are added or edited without an email type, and you can always add additional emails to their contact information by clicking on + Add Email.
Cancellation Policies allow you to define in detail when refunds are given and, if they are, for what time periods and amounts. Passing your cancellation policy to OwnerRez partners just got better.
OwnerRez has added Cancellation Policy (IDs and description) and Renter Agreement (dates, names, and property URLs) information to the OwnerRez Bookings API v2.
Some OwnerRez partners found it confusing to call the API v1 to complete OAuth to be granted permission to access users' accounts. For clarification, OwnerRez has added the API OAuth Logic Procedure to our API v2 documentation.
Add Additional GA4 Config Logging. OwnerRez is implementing additional Google Analytics 4 configuration logging for Analytics Tracking, which collects event-based data from hosted websites, global landing pages, guest forms, widgets, bookings, etc.
Add Skip Booking Errors Option to Airbnb Channel Bridge. Some Airbnb Channel Bridge booking imports encountered booking errors. OR resolved this issue by adding a skip booking errors option to the Airbnb Channel Bridge process.
Add Support for Seasonal, Non-percentage Discounts with Google Vacation Rentals. Seasonal, non-percentage discounts did not pass correctly to Google Vacation Rentals (GVR), resulting in GVR content push failures. We fixed this bug to now support seasonal, non-percentage discounts being passed correctly to GVR.
Add Validation on Amenities Property Details to Prevent Setting 0 on Floors/Number of Floors. Following the June 2024 release of Additional Airbnb Amenities & Check-Out Instructions Added, property amenities, some property amenities configured to 0 floors, or 0 number of floors or 0 square feet/meters, returned errors when pushed to Airbnb. OR resolved this issue to prevent property amenities from being configured to 0 floors, or 0 number of floors.
Adjust Top Menu Navigation When Font Size Increased/Zoom on Mobile. Due to a code regression, some top menu navigation items became invisible when users increased display size or zoomed in on their mobile devices. We resolved this issue, and top menu navigation items are again visible when users increase display size or zoom in on their mobile devices.
Advance End Date When Picking Start Date in Ribbon Calendar Property Availability Filter. The Ribbon calendar property availability filter calendar wasn't advancing as expected, resulting in the availability end date displaying months prior to the availability start date. OR corrected this glitch by ensuring that the Ribbon calendar property availability filter calendar end date will advance as expected.
Enhance Akismet "Mark as spam" Auto-detection on Inquiries. Following the June 5th release of Automatic Spam Detection and Ability to Mark Inquiries as Spam, OwnerRez has refined and enhanced the Akismet "mark as spam" auto-detection configuration for inquiries.
Fix Syncing Deleted Door Codes to Kaba. The OR system was incorrectly syncing deleted door lock codes to Kaba. We fixed this bug, and deleted door lock codes will no longer sync to Kaba.
Fix Triggers With Invalid Retry Conditions. Following the June 2024 Inquiry and General Trigger Improvements release, triggers configured that had scheduled time retry conditions that were never achievable were disabled, and OR applied fixes to address the issue. All affected users were contacted via email, which notified them of the affected triggers and asked them to either review the changes made by OR and re-enable the original disabled trigger or address the issue by creating a new trigger and deleting the old trigger accordingly.
Fix Zero Guest Count on Booking.com Reservations. Some Booking.com (BDC) reservations omitted guest counts per room and encountered zero guest counts for the BDC reservation. OR resolved this issue by returning to the BDC reservation guest count if the room guest count is null or zero.
Increase Character Length Allowance on Push Notifications for Channel Messages. The channel message push notification preview character length limits were too small, resulting in truncated channel message push notifications. We fixed this bug, and the channel message push notification preview character length allowance has been increased to allow for improved channel message push notification previews.
Improve Performance When Loading Inbox Channel Messages. OwnerRez is adding index optimization when loading inbox channel messages to improve performance efficiency.
Prevent Crash Due to Date Format When Booking From Global Landing Page. When an OwnerRez account culture was configured to the short-date format of DD/MM/YYYY, it sometimes caused errors when guests attempted to book from the Global Landing Page via Google Vacation Rentals. OR corrected this glitch to ensure that bookings can be completed error-free on the Global Landing Page.
Prevent Deletion of Guest Record(s) Associated With Account SMS Number(s). The OR system incorrectly allowed users to delete guest record(s) associated with account SMS phone number(s). We resolved this issue by no longer allowing users to delete guest record(s) associated with account SMS phone number(s).
Reduce Font Size on WWW Search Results Search Speed. The OwnerRez public search (e.g., Support Center, Forums, Blog, Guides, etc.) results speed display font size was too large. OR has corrected this glitch, and the OwnerRez public search results speed display font size will be the proper size.
Skip Disabled Checkboxes When Using Grid View "Select All." The "select all" grid column header incorrectly selected disabled checkboxes. We fixed this bug, and the "select all" grid column header will no longer select disabled checkboxes.
Add "Possible Airbnb Duplicates" Area for Some Users to Manage Certain Messaging Threads First-hand. We noticed some possible unnecessary duplicate contacts in OwnerRez from Airbnb. Because this duplication isn't automatically verifiable OR created a quality fix tool to allow affected users to manage and merge these duplicate guest entries to combine the contact details and any messaging threads. All affected OwnerRez users were emailed with instructions on Thursday, July 11, 2024.
Clean up Menu Quirks in Hosted Sites When Using Blog. Some hosted websites that had a blog configured occasionally encountered blog post page menu irregularities. We corrected this issue, and hosted websites with configured blogs will be displayed properly.
Enhance Global Landing Page Guest Form Usability. The Global Landing Page (GLP) guest booking form used for Google Vacation Rentals (GVR) didn't accurately display rule violations (number of children, no pets allowed) or allow guests to adjust their booking requests to align with property rules or availability. We fixed this bug to ensure that property rules are enforced by adding additional checks and allowing guests to adjust their booking requests to align with property rules or availability.
Fix Issue Where the BBACT Merge Field Wasn't Including Card Details When Sent by a Trigger. Some message templates with the {BBACT} Billing Activity field code included didn't correctly display credit card details when sent by a trigger. OR resolved this issue, and message templates with the {BBACT} Billing Activity field code included will now correctly display credit card details when sent by a trigger.
Fix a Time Rendering Issue With Trigger Tooltips. Scheduled time triggers configured with later times, displayed incorrect tooltip times when hovering over booking message templates. The tooltip indicated that the trigger would send the template at the current time rather than the actual configured scheduled time. We corrected this glitch to ensure that the template tooltip hover display times are correct.
Improve Handling of Airbnb Fees During Refunds. Some refunded Airbnb fees were inadvertently processed and displayed as fees rather than an offsetting negative fee. OR resolved this issue, and refunded Airbnb fees will be properly processed and displayed.
Resolve Issue Where SMS Messages Would Sometimes Not be Shown in Communication History. Occasionally, SMS messages were not correctly displayed in the in-app Communication History area. We fixed this bug, and all SMS messages will now be correctly displayed in the in-app Communication History area.
Resolve an Issue With Property Ordering in Some Widgets. When a custom internal property display order that was not alphabetical was configured while leaving the external display order as the default order, the external display order incorrectly displayed the custom display order in some widgets. OR corrected this glitch to ensure the property display order configured in the widgets will display properly.
Display Guest's Full Name for Airbnb Historic Booking Transactions. When users imported AirBnB historical bookings, some guest records only displayed the guest's first name. We resolved this glitch so that the guest's full name is displayed when users import AirBnB historical bookings.
Fix Airbnb Transaction Sync Issue for Future Bookings. Airbnb transactions for future bookings that came in before enabling the Transaction Sync encountered no transactions because deposits were not yet processed. OR corrected this issue by automatically merging transaction events for future bookings.
Fix Channel Integrations to Send Modified Triggers After Channel Caused Booking Change. Triggers configured to send a template for channel booking changes encountered trigger failures for some channel initiated booking modifications. We resolved this glitch to send templates by triggers for channel initiated booking modifications correctly.
Fix Schlage Lock Code Generation Due to Guest Name Validation. The Schlage API does not support some non-English characters, resulting in Schlage door lock code generation failures for guests with non-English names. OR fixed this bug to filter out characters the Schlage API does not support.
Fix Schlage Lock Issue to Send Guest Names in Proper Format to Schlage. Some guest names were sent without spaces between them, resulting in some Schlage door lock code failures. We resolved this issue by sending Schlage guest names in the correct format.
Fix SMS Message Activity From Showing Incorrect Status. Even when delivered, some SMS messages incorrectly displayed "failed" Activity statuses in the detailed message view. OR corrected this glitch, and SMS Activity statuses will be correctly displayed in the detailed message view.
Fix Widgets to Always Pass Arrival/Departure Dates to Each Other When Clicking Through Links. Some booking arrival and departure dates failed to be passed when links were clicked. We fixed this bug to ensure that booking arrival and departure dates are correctly passed when links are clicked.
Fix Wording on Property Share Page. The text below the Create Property Share, GATrackingID field contained a grammatical error: Property Shares will use your user-level Google Analytics Tracking ID by default, or you can override with different Google Analytics Tracking ID here. OR corrected this grammatical error by including the letter "a" between "with different."
Fix Wording on Trigger Create Page. On the Create Trigger page, the Schedule radio button was incorrectly labeled Scheduled Time, and when selected, the heading displayed the incorrect text of Immediate. We fixed this issue, and the Schedule radio button and heading will display the correct Schedule and Scheduled text on the Create Trigger page.
Handle Airbnb/Vrbo Listings Without WWW Prefix on Property Import. Occasionally, some Airbnb and Vrbo property listing imports that did not include the www prefix failed to locate and import the Airbnb and Vrbo listing numbers. We resolved this glitch by scraping the imported Airbnb and Vrbo property listings that do not include the www prefix to locate and import the corresponding listing numbers correctly.
Improve Bulk Listing Import Performance for Airbnb/Vrbo. Some users encountered Bulk Listing Import timeout failures when importing large sets of property data that included Airbnb/Vrbo listing URLs and room/listing IDs, likely due to requests made to each URL to get the final destination URL. OR corrected this issue by improving the Bulk Listing Import process by checking the URL format for known formats.
Rebranding of Yapstone to VRP (Vacation Rent Payment). Yapstone is now VRP (Vacation Rent Payment). We have updated all former Yapstone text and logos to VRP in-app and in the Support Center.
Resolve Further Issues With Property Ordering in Some Widgets. Some multi-property widgets failed to honor external custom sort orders as configured, resulting in an incorrect website property order display. OR identified the cause of this glitch and resolved it to restore multi-property widgets' external custom sort orders as configured.
Swap AVS Check on User Payment Alert. Contrary to our original intention, the automated user payment system Address Verification Service (AVS) failed to check addresses accurately, resulting in generic errors for failed addresses and AVS errors for generic errors. We fixed this bug by reversing the AVS check for the automated user payment system.
Tweak Trigger Forecast Filter Dropdown to Prevent Overflow. When users chose more than two triggers in the Trigger Forecast filter, the selected trigger dropdown text became too long and was no longer visible on desktop screens. OR corrected this glitch to display text correctly when more than two triggers are selected in the Trigger Forecast filter dropdown menu.
Various Improvements to Channel Bridge v13. Following the July 10th release of Channel Bridge v13.0 (CB), some users reported timeout failures on Vrbo CB payment reports in the new version. We resolved this issue by changing the default 300-second to 30-second CB timeouts, better logs, and multiple abort signals to assist users when CB failures occur.
Exclude Home Page From Hosted Website Sitemap if Disabled. Some Hosted Websites inadvertently included disabled home pages in the sitemap, which could result in sitemap errors. We resolved this issue by no longer including disabled home pages in Hosted Website sitemaps.
Fix Airbnb Listing Import to Properly Flag Rooms as Private vs. Shared. The Airbnb listing import imported the private/shared field for rooms incorrectly. OR fixed this bug and the Airbnb listing import will import the private/shared field for rooms correctly.
Fix Alert-related Loading Issues Via Database Optimization. Some alert-based database queries caused indexing failures when sent. We resolved this issue through database optimization to ensure that alert-based queries will no longer cause indexing failures.
Fix Booking Changed Emails Sending When Nothing is Changed. We encountered a code regression that resulted in sending Booking Changed emails, even if there were no changes to the booking. OR corrected this glitch to ensure that Booking Changed emails are sent only if booking changes occur.
Fix Bug Where Existing Hosted Site Certificate is Assigned to Newly Copied Site. Following the July 17th release, we noticed some existing hosted website certificates were inadvertently assigned to newly copied hosted websites. We fixed this issue, and newly copied hosted websites will have certificates correctly assigned.
Fix Crash When Clicking Team Access Staff Configure Alerts Button. When some users clicked on the Team Access Alerts Configure button to set up alerts for a Staff Team Access member, they encountered a crash bang error. OR resolved this glitch, and users will no longer receive errors when configuring Team Access Staff member alerts.
Fix Issue With Saved Default Grid Filters That Include Dates. Filters (e.g., inquiries, booking list, quotes, etc.) with dates saved as a default filter encountered a display of "system.string []" rather than the expected date format on the grid display. We corrected this issue, and filters configured with a default date will display correctly on the grid.
Adjust Pending Booking Status Label Length. If a user has configured their culture to display long date formats, their Pending Booking status label displays could be too large and obscure other pertinent information. OR resolved this issue by changing the Pending Booking Status label to only state the number of days or hours with a tooltip hover that displays the complete date.
Adjust Vrbo Pending Booking (RTB) to Callout Triggers Will Not be Sent Until Converted to a Booking. By design OR booking triggers do not send templates for Vrbo Request to Book (RTB) bookings until they are actually converted to bookings. However, the Vrbo RTB pending bookings callout trigger text display wasn't helpful or descriptive enough. We corrected the callout trigger text to display "This is a request to book. Triggers will not be sent until you convert this request to a booking." for Vrbo RTB pending bookings.
Fix Delete Fee Tooltip to Render Correctly. Some Delete Fee tooltips were not rendering correctly, preventing the tooltip text from displaying correctly. OR fixed this bug, and Delete Fee tooltips will render and display correctly.
Fix an Issue With Email Two-Factor Authentication for the Read-only Environment. Recently, some users were unable to receive a 2FA email when attempting to log into the OwnerRez read-only environment. We corrected this glitch, and users will be able to receive a 2FA email when attempting to log into the OwnerRez read-only environment.
Fix a Permissions Issue Preventing Team Access Staff Users From Enabling Alerts. Due to a bug, some Team Access Staff member users who had been granted permission to receive alerts were not able to enable alerts. OR fixed this bug, and Team Access Staff member users who had been granted permission to receive alerts will now have the ability to enable alerts.
Improve the Behavior of Certain Time-based (Scheduled) Triggers. Some time-based scheduled triggers configured with no retries incorrectly sent templates following a booking change that shouldn't have triggered to send the template. We resolved this issue to ensure that time-based scheduled triggers will run correctly.
Have In-app Search Load Immediately and be Less "Sticky" With Results. The in-app search tool was slow to display search results due to the requirement to "remember the last search query." OR optimized the in-app search tool by eliminating the need to "remember the last search query."
Prevent Hosted Site Logos From Covering up Navigation Links/Buttons. On some hosted websites, the header icon link or logo covered up or obscured other clickable links, making it impossible to click on the "book now" button or navigate to any other covered or obscured links. We corrected this glitch to ensure the header icon link or logo no longer obscure other clickable links.
Prevent Invalid Options From Appearing on the Hosted Site Editor. Some hosted website header editors allowed the incorrect option to add individual Blog Post links to hosted website header links. OR resolved this issue, and individual Blog Post links will not be available in the hosted website header editors.
Provide Better Defaults for Reviews Sent to Google Vacation Rentals. Some users with eligible Google Vacation Rentals (GVR) reviews encountered reviews that erroneously displayed their business name as the reviewer rather than the reviewer's guest name. We corrected this glitch by sending the reviewer's guest name to GVR if possible.
Provide More Specific Reasons Why Triggers Were Skipped. Tooltips explaining why certain triggers are skipped were not a sufficient enough explanation. OR has updated those tooltips to provide more specific reasons about why the triggers were skipped.
Resolve an Error With Payment Acceptance for a Few Vrbo RTB Bookings. Some users encountered payment acceptance errors with some Vrbo Request to Book (RTB) bookings. We resolved this issue to ensure that Vrbo Request to Book (RTB) booking payments are properly accepted.
Tweak the Wording on Certain System Messages to Read More Naturally. The phrasing or wording in certain OR system messages did not read very smoothly, so we've made some grammatical tweaks to those specific system messages.
Use Numeric Not Percentage in "Send Pending Cancellation Reminder to Guest (Payment)" System Message. The OR system message "Send Pending Cancellation Reminder to Guest (Payment)" displayed a percentage rather than the correct payment monetary amount required. OR fixed this grammatical error to correctly display the monetary payment amount required.
Summer has officially arrived! As we dive into the heart, or should I say heat 🥵, of summer, it's a perfect opportunity to engage in new experiences and learn new skills. Speaking of which, this July is packed with exciting webinars that shouldn't be missed.
Join us for a variety of sessions, including engaging demos and Q&A sessions focused on using the OwnerRez platform, focus sessions on specific parts of the system, partner webinars featuring our latest AI chat integration Besty AI, bnbfinder, and The Host Co. There's something for everyone who wants to enhance their knowledge or operational efficiency this summer. Make sure to register in advance to secure your spot and join live. If you ever want to find any of our past focus sessions or partner webinars, you can find those on our webinar page here.
Join Adrielle from our Onboarding Team for her series on account setup. Today's topics are Accommodations, Amenities and Location.
bnbfinder has over 25 years of experience in the direct booking industry. They will explain how direct bookings can boost your profitability and revenue.
Join us for a live demo of OwnerRez! Steve, from our client engagement team, will give a high-level demonstration of how OwnerRez looks across all of its menus and features.
Join us for a live demo of OwnerRez! Pam, from our client engagement team, will give a high-level demonstration of how OwnerRez looks across all of its menus and features.
In this webinar, we'll explore how operators on OwnerRez, from 1 to 100+ listings, are using Besty to help scale their guest messaging teams with AI.
Join us for a live Q&A! Steve, from our Engagement Team, will be answering your questions. Please write in questions prior to the webinar and we'll start off by answering those.
See how to create a digital storefront with The Host Co and instantly offer hotel-style amenities that guests love.
Join Adrielle from our Onboarding Team for her series on account setup. Today's topics are Photos and Rooms.
Join us for a live demo of OwnerRez! Lisa, from our client engagement team, will give a high-level demonstration of how OwnerRez looks across all of its menus and features.
We are pleased to announce our partnership with Absolutely to offer our users a service that brings the vacation rental market and home service professionals together.
Absolutely is an indispensable ally for property managers and hosts, offering unparalleled clarity into the lifecycle of guest issues. It provides a comprehensive suite of tools for diagnosing problems, understanding their progression, sourcing service providers with third parties like Thumbtack, scheduling appointments, and ultimately, resolving issues—all within a seamless, user-friendly, no-code environment.
Subscription starts at $50/month (usually $75/month). You can view the full pricing breakdown here.
Use promo code OwnerRez001 to receive:
Get started with Absolutely by visiting here and checking out the OwnerRez support article for integrating OwnerRez with Absolutely.
All OwnerRez customers now get a free Breezeway safety course and product discounts!
Host like a pro with top-tier operations, guest experience, and safety for short-term rentals. Automatically sync your property details and reservation data from OwnerRez to easily coordinate cleaning, inspections, and maintenance.
Our new Breezeway in-app landing page is under the Tools dropdown menu inside OwnerRez. Click here to go straight to the landing page to get started.
I would like to see how Turno helps scheduling maintenance/repairs with handy man.
So, we can set up a repair request and they can upload photos of repairs.
Thanks,
Make sure you're calculating the potential for upsells and the saved labor. Also, they are talking about constant enhancements as both their and chatgpt's tech improves. There will be a point where everyone will be using these kinds of bots in order to compete. It might make sense to get in now with the 10% lifetime discount.
Sadly, the Vrbo channel bridge did not work today for me, again. It failed earlier in the program than it ever has, for both the modified since and a single reservation.
I have been working with Robin for several weeks on this issue, and have updated him/her today of the latest errors.
Thank you for trying to get this working again. It's a great tool and has saved me a lot of time.
Yes, Sallie. Robin is working to fix the Vrbo Channel Bridge. No official ETA yet, but it's coming. Thank you for your patience and willingness to work with us!
What do you mean by in-app, Ann? I'm not aware of there being any OwnerRez app, only that "app" is often part of the ownerrez URL.
I have tried using quotes without getting only the quoted words together coming up in results.
Hey Scott!
When we refer to in-app, we are referring to OwnerRez's new URL, app.ownerrez.com. Regarding your search, are you searching app.ownerrez.com or in the Support Center?
What do you mean by in-app, Ann? I'm not aware of there being any OwnerRez app, only that "app" is often part of the ownerrez URL.
I have tried using quotes without getting only the quoted words together coming up in results.
Sadly, the Vrbo channel bridge did not work today for me, again. It failed earlier in the program than it ever has, for both the modified since and a single reservation.
I have been working with Robin for several weeks on this issue, and have updated him/her today of the latest errors.
Thank you for trying to get this working again. It's a great tool and has saved me a lot of time.
Thank you. Too pricey though
OwnerRez is proud to accept the 2024 accolades from the Gartner Digital Markets brands - Capterra, Software Advice, and GetApp. Our product was recognized in various top-rated Vacation Rental and Property Management Software reports.
This chart shows the top Vacation Rental Software tools at a glance. Capterra uses exclusive data and reviews from people like you to build their software shortlist. You'll see the popularity score on the left side, and the rating score is on the bottom. The goal every year is to be in the upper right of this chart and look where we are again! It looks like this year's chart was a bit skewed due to Vrbo being included. Typically, OTAs are not considered vacation rental software, which is why you won't find any others on this chart.
This chart displays a quick overview of the top Property Management Software tools. Similar to the first Capterra chart, you will find the popularity score on the left side and the rating score at the bottom. Each year, the objective is to be positioned in the upper right of this chart, and once again, we have achieved that goal.
This chart demonstrates OwnerRez having superior customer satisfaction compared to many competitors and high usability, placing us among the top vacation rental software providers, as reported by Software Advice.
Similar to the first chart by Software Advice, OwnerRez is recognized as one of the top property management software with top-tier customer satisfaction and high usability. You want to be at the top right on this chart, and that's where we are again.
You'll notice GetApp's chart is a bit different than the ones above that you typically find on review websites. Each score is based on 5 key criteria, worth up to 20 points. The maximum total score is 100. OwnerRez has been given a score of 94, making us one of the highest-rated vacation rental software.
Similar to the previous chart, OwnerRez has been given a rating score of 94, making us one of the highest-rated property management software by GetApp.
Capterra Shortlist is an independent assessment that evaluates user reviews and online search activity to generate a list of market leaders in the software space that offer the most popular solutions. Have a look at the Capterra Shortlist methodology here.
Software Advice is the leading online service for businesses of all sizes navigating the software selection process, providing free, personalized software recommendations that meet their business needs. Software Advice features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company. Learn more about their methodology here.
GetApp serves as an ecosystem of user-generated and editorial reviews of software and apps for businesses. GetApp lists all vendors in their comprehensive directory so users can compare, sort and filter results to make the most informed decision possible. See GetApp’s Methodology here.
Our achievements are based largely on reviews from our customers. Therefore, we want to thank you for being loyal OwnerRez customers and for taking the time to share your experience using OwnerRez with others. If you're willing to share your experience using OwnerRez to help others make their vacation rental software decisions, please do so at this link.
We are excited to announce our partnership with Besty AI as our first partner dedicated to automating guest messaging with AI!
Besty AI sets up in just 5 minutes for any portfolio size. Streamline your operations with AI-powered guest messaging, retargeting, and inquiry follow-ups to boost conversions. Their features include auto-upselling, real-time sentiment scoring, instant translations, and detailed analytics response time improvement and ROI. Choose full autopilot for 24/7 automated responses or maintain control with draft mode, where AI responses await your approval. Perfect while you're on-the-go with our mobile messaging interface. Their integration with OwnerRez automates data syncing, making setup effortless. Teach the AI on additional data via our Host Notes feature (great for uploading guidebooks & SOPs).
Full control over AI messaging, whether you’d like to run autopilot 24/7 (green messages in the image above) for all guests and inquiries or on a specific time schedule (e.g., weekends or overnight). Autopilot will only respond if it’s 100% confident; otherwise, it’ll notify your team with a draft response instead either via their web or mobile app. If you’d like to keep full control, use Besty’s draft mode to edit/approve the responses to guests before they’re sent.
Their ROI dashboard makes it easy to track all the additional revenue generated with Besty.
Their mobile version makes responding to guests 10x faster, especially if you’re on the go. Simply review the AI message, approve it, and it will disappear.
Pricing structure is a flat rate price per listing, with discounts depending on how many properties you manage.
Get started with Besty AI by visiting here and checking out the OwnerRez support article for integrating OwnerRez with Besty AI.
Hi Alex - somewhere along the way, we backed that down to 3 minutes before the window closes, which still allows the system to send it to Airbnb in time. This article shares the full details.
It will be most appreciated if you adjusted your search settings so that the string of the words searched would come up, not each word separately.
Hey Scott!
Are you searching in-app or in the Support Center? Have you tried using search operators in your search terms?
How do I add a button for waitlist under my availability calendar on my OR website just like you have as an example in your video? This way guest can just click on it to be waitlisted. Thank you!
It's been quite a while since I used the OR hosted site. I know you can do a text link using the instructions at www.ownerrez.com/support/articles/links but I'm not sure if there's a way to place a button in that position. There may be someone else who can give you a better answer.
You can add it as a custom menu link in the header like we've done at www.potomacadventure.com.
It will be most appreciated if you adjusted your search settings so that the string of the words searched would come up, not each word separately.
How do I add a button for waitlist under my availability calendar on my OR website just like you have as an example in your video? This way guest can just click on it to be waitlisted. Thank you!
Just noticed this feature, and would love to use it. But 20 minutes is a loooong time to risk getting a 1 star review in return. I would much rather risk it not going through. If users could have control over the amount of time and understand the risks for the time they choose, that would be the best solution.
