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Great to have an integration for Booking.com in our dashboard, but we are now snowed under with messages, including our own replies to guests!
Great job Ownerrez! You have saved us hours of work. Here's to the next 10 years.
We began getting a copy of all the emails sent to Booking.com masked email, how to disable those? The confirmation, payment receipts etc.
I remember our first email and when I came on board. At the time, I remember saying that if it worked well for me I would shout your praises from the rooftops! I have never looked back and frankly don’t even respond to software inquiries. I appreciate everything about how OR does business.
We have partnered with One Roof Designs to offer another certified WordPress design service for those looking for a custom website.
We understand that everyone's needs and wants differ, so we offer our WordPress plugin alongside our Widgets and Hosted Website options. If you're seeking to develop a highly customized and intricate website, it can be a challenging task and requires advanced web design skills. However, One Roof Designs can assist you in this regard! Their expert team will utilize our WordPress plugin to develop a stunning, tailor-made website that meets all your requirements.
As a specialized marketing agency focusing on website design, we are honored to be designated as a certified service provider for OwnerRez's existing and future clientele. This collaboration brings mutual benefits, enhancing the offerings for both companies and, ultimately, for our shared clients and customers. OneRoofDesigns.com is now positioned to deliver a comprehensive service package, encompassing website design and marketing solutions tailored for the short-term and long-term rental industry.
OwnerRez stands to gain from our proficiency in website design, a valuable asset that will assist their clients in boosting online visibility and securing bookings. Leveraging our industry knowledge and familiarity with the OwnerRez platform, we aim to guide our clients in optimizing their websites for maximum impact.
We are confident that this partnership will elevate the level of service we provide to our clients, and we eagerly anticipate collaborating with OwnerRez to support our clients in achieving success in the competitive vacation rental market.
In conclusion, we are enthusiastic about this new alliance and look forward to a fruitful collaboration with OwnerRez, contributing to the success of our clients in the short-term rental industry. If you're interested in learning more about our services and how we can assist you, feel free to reach out.
https://abbeyspringsrentals.com/vacation-rental/
https://wishuponastargetaway.com/
https://www.oneroofdesigns.com/pricing/
Email:
Phone:
+1-954-416-3330
+1-954-416-3395
Contact Form:
Congratulations OwnerRez Founders and to each team member on this special anniversary! And to us too for having the good fortune to find you all several years ago! You help us to be successful and it is a comfort to know that you are there and we can trust in you. Thank you for responding every time I have a question that I need to work out, and for maintaining high standards while delivering with a sense of humor. It was fun to browse through the pics of your team retreat to see you all enjoying your time together.
We are proud to say that we work with the Best!
Congratulations to the entire OR team. Special thanks to Paul and Chris.
Reading the history or OR brought back many memories. In 2007, I used Excel to keep records and manage the properties. In 2013 I came across OR I liked it. At that time, it was a program that you purchased and it resided on your computer. Wow, you guys have come so far and exceeded expectations. Thank you and see you in Nashville!
Neerja, Coastal Waves Vacations
On Thursday, 2/8, join Adrielle from our Onboarding Team as she discusses the best settings for your Airbnb API integration.
The session starts at 12:00 pm Eastern, 9:00 am Pacific. It is free to join, but you need to use the sign-up for OwnerRez Focus Session - Airbnb API Settings link to register.
You can find all of our past and future webinars on our Webinars page.
We are happy to be part of part of the Story. LOL
Thanks OwnnerRez
How do you refund the guest please?
For the ARDI insurance, can I only insure none Airbnb and vrbo channels? Do vrbo have damage insurance? Or you include all listings with ARDI and when damage happens, you have many layers of protection: own refundable damage deposit, airbnb damage resolution center, and ARDI?
95% no damage is it worth to go with ARDI?
Thanks,
Lily
We are pleased to announce our Partnership with Florida Rental By Owners as a new first-class channel partner!
Florida Rental By Owners (FLARBO) is designed for hosts who want to maximize their income without compromising independence. Are you ready to boost your bookings and join a community dedicated to targeted marketing? They believe in fostering direct connections between guests and hosts, allowing for a more personalized and cost-effective booking process. Hosts decide on their preferred communications, policies, and payment processors. FLARBO markets to the Florida traveler to get you bookings.
FLARBO has a simple annual subscription model for every budget from Classic to Platinum levels. Starting at $199 per year. Property managers with 5+ homes qualify for our multi-property discount program.
Learn more here.
Get started with FLARBO by visiting here and checking out the OwnerRez support article for integrating OwnerRez with FLARBO.
Thank you for being such a great company as well as a great group of people. You do things with honesty, integrity and with your clients always at the top of your decision making processes. Your support is invaluable.
Congratulations!!! Thank you for always being so responsive to all of our inquiries.
Congratulations to everyone at OwnerRez for 10 years in business! You are a great company to work with, and I hope you much success and prosperity for the next 10.
Congratulations Team OwnerRez! What an amazing story! Keep up the great work and passion!
- Jennifer Spencer
The Host Approach
Thank you for your superior product and service - the exact type of company I like to patronize.
If in the (hopefully very distant) future, you do ever have to sell for any reason, please sell to your employees!
Congrats! Looks like I've been with you for 8 of those, and I still recall my onboarding which included a phone call with both of you (Paul and Chris) to hear my feedback and requests. Hope you don't get bought out ;-) and that you stay the course - here's to the next 10!
Congratulations on your first 10 years and here's to the next!
Love having you as a key technical partner for my organization.
Ryan, Ventura County Vacation Rentals
Congratulations to ownerRez on their 10-year anniversary! 🎉 Wishing them continued success in the world of vacation rental management software.
Congrats on completing the first 10 years of a long journey. I'm new to OwnerRez, but am wondering how I worked without a good PMS for so many years. The further I dig the more capability I am finding. You commented on one-touch customer service in your guiding principles. I have been impressed by the support. Keep up the good work.
-Ed
Smoky Mountain Retreats
Wow! Thank you for sharing. What an amazing company! I love that you were able to see each other in person rather than just through a computer. Congrats on 10 years, OwnerRez!
I love OwnerRez! Congratulations on your continued success and happy anniversary!
Happy decade-iversary!!!! 🎉🍾💃🏻 So thankful for y’all and all the ways you help me run my business well. Congrats on your well-deserved DR staff retreat and cheers to the next decade plus!!!
Thank you OwnerRez, we feel so lucky to have you welcome us everyday to operate our business! YOUR ARE A BIG PART TO OUR SUCCESS.
Cheers to 10 years, cant wait to see what the next 10 years will bring!!
Beachside Rentals Inc.
How do you celebrate National Fun at Work Day?
Here at OwnerRez, we have a weekly Book Club 📖 (Atomic Habits is our current read) and regular GUaM 🏋️ (Get Up and Move) sessions. But even when we're having fun, like celebrating our ten-year anniversary at our company retreat in the Dominican Republic, we're always working hard! Read all about it in this Product Update detailing our January 24th release with 19 updates, including Booking.com Messaging now in your inbox.
Booking.com messaging has arrived in your inbox!
For those accounts connected via API to Booking.com (BDC) anyway, native in-app messaging is now available (on a go-forward basis). Corresponding with BDC guests directly in OwnerRez allows users to unify their guest messaging even more. With OwnerRez's guest conversation view and channel templates/triggers, you can save time and automate more of your messaging to be delivered via the Booking.com channel (or "on the platform").
If you already use Airbnb or Vrbo messaging in OwnerRez, you'll be pretty comfortable with the inclusion of Booking.com messaging.
OwnerRez has worked diligently in collaboration with Booking.com to ensure the seamless appearance of your channel messages within the OwnerRez Inbox. Users can navigate to their Inbox by clicking on the CRM dropdown menu and selecting Inbox.
New Booking.com messages will be listed in the Inbox. Note that the Via column indicates where the messages are from.
Clicking on each message opens the message in the Conversation View. When users open the Conversation View, they can see any comments that your Booking.com guests have added, allowing them to respond directly to their BDC guest within OwnerRez.
Booking.com messaging history works on a go-forward basis starting January 26th (or when you connect to Booking.com via API).
Update your channel triggers today to include Booking.com as an additional listing site to make use of this time-saving automation!
Do you see "echo" messages (i.e., something you sent the guest) coming back from Booking.com? That is probably happening because you have a trigger in OwnerRez sending an email template to your Booking.com guests.
To fix: Go in and switch that trigger (or create a new one) to send a channel template to Booking.com guests instead. This will be a cleaner experience for the guest and stop the echo message from happening.
If you use the same email trigger for different types of bookings, put "everything but Booking.com" on the trigger criteria like you do for Airbnb. Then, make sure that a channel trigger is sent.
The reason the email one creates an echo is that when you email the Booking.com guest, it sends a message to their platform email address (e.g., xxxxx@guest.booking.com), which lands in the messaging system. The messaging system strips out the text and adds it to the existing messaging thread. OwnerRez is then alerted by Booking.com that a new message was added to the thread, not realizing that it was the email you sent. When you switch to a channel trigger, this will stop because the message will be created on the thread directly by OwnerRez. No emails will be created on either side.
Be on the lookout for our upcoming integration with Glamping Hub as an Official Channel.
The upcoming OwnerRez Hubitat and Igloo Door Lock Integrations are moving along! We've updated the following in both integrations. The Schlage locks integration also benefited from many of these updates!
These updates, made under the covers, may seem insignificant to users, but they lead to improved API responses and usability. It also brings both integrations much closer to being opened up for public beta!
Booking List Export Does Not Export Booked Dates Correctly in Some User Cultures. Booking exports initiated from the Booking List View exported dates in a text format rather than the expected date format for those cells. We fixed this glitch, and Booking exports will export the dates column in the correct date format.
Cap Maximum Advanced Reservation to 360 days for Booking.com v1.1 API. The Booking.com v1.0 API allowed users to send availability information outside the supported 360 days without returning an error. OR corrected the Booking.com v1.1 API to cap the maximum advanced reservation to the supported 360 days.
Door Codes are Generated in Some Cases Even When Generate Codes for Blocks is Disabled. OR encountered a regression where door lock codes were generated for blocks despite the user disabling door lock code generation for blocks. This regression has been resolved, ensuring that door lock codes will not be generated for blocks if the user has disabled door lock code generation for blocks.
Filter Out Child Rates From Booking.com Property Mapping UI. Child Rates were improperly displayed in the Booking.com Property Mapping user interface. We resolved this issue, and Child Rates will no longer be displayed in the Booking.com Property Mapping user interface.
Filters on Team Grids (Portal and Staff) Have Confusing and Inconsistent Persistence Behavior. Both the Portal and Staff Team Access filter grids' Clear and Reset buttons were not acting as expected and continued to display filtered results based on conditions previously set by users. OR fixed this glitch, and the Portal and Staff Team Access filter grids will now act as expected and correctly.
Fix a Typo in Owner Statements. Owner Statements contained a typo where the word "booking" was duplicated on some expense descriptions. OR corrected this typo in Owner Statements, and the word "booking" will no longer be repeated.
Hubitat Common Locks Fail to Sync Properly. Hubitat connected common (e.g., shared main entrance) and multiple (e.g., front and back door) door lock mappings failed to sync correctly. We resolved these issues to ensure that common and multiple-type door lock mappings sync correctly.
Large Number of Properties on Portal Access Display are Cut Off on Some View Ports. Some Portal Team Access users with access to accounts with large numbers of properties encountered a visual bug that truncated or cut off the list of properties. OR corrected this glitch to ensure that Portal Team Access users can view complete lists of all properties.
Optimize Bookings Ribbon First Load. Booking Ribbon calendar loading times were slow for OR users with many properties. We have optimized the Booking Ribbon calendar metadata build loading times to ensure that accounts with large numbers of properties load faster.
Portal user > Reset Password Button Fails in Some Cases. Some Portal Team Access users encountered Reset Password failures because the Reset Password email incorrectly included the inviteId field instead of the id field. We fixed this bug, and Portal Team Access users' Reset Password emails will now contain the correct id field.
Remove Mention of Renter Agreement From {BBINFO}. The sentence contained in the {BBINFO} field code, "An electronically-signed copy of the renter agreement will be emailed to you." has been determined to be unnecessary as the {BBINFO} field code pertains to a high-level overview about billing shown to the guest in the confirmation email and has been removed.
Review Date Incorrectly Updated on Subsequent Airbnb Webhooks. Updated Airbnb reviews displayed the channel review period expiration date rather than the expected actual written date on the updated review. We have fixed this bug to display the exact written date on the updated review correctly.
Schlage Logic to Match Existing Code to Booking Fails. An OR user with a Schlage API-connected lock encountered door lock code generation failures due to a timeout error. When the system attempted a retry, they received a "The requested access code name is already in use on the device" error message because the door lock code already existed. OR corrected this glitch to now attempt to match an existing code on Schlage locks upon retry.
Send a System Alert When a Deposit Fails to Import Correctly. OR deposit import failures failed to send system email alerts to account users. OR resolved this issue to ensure that deposit import failures will send system email alerts to account users.
Show Cancellation Policy As-of-date in Travel Insurance Section on Quote. Full Cancellation Policies were incorrectly displayed within the Travel Insurance section of quotes rather than correctly displaying the effective Cancellation Policy as of the time of the quote. We corrected this bug to display only the effective Cancellation Policy as of the time of the quote.
Treat Nofie as Request To Book for Airbnb Request To Book Requirement. Nofie API-connected users who attempted to complete a Request to Book (RTB) Airbnb API connection encountered errors stating that they had to switch their Nofie API connection to RTB to meet Airbnb's requirement. However, Nofie was incorrectly listed as Instant Book, leading to this error. OR resolved this glitch, and Nofie will be correctly listed as Request to Book (RTB).
Hello,
We do have an article on addons here that may be worth a look: https://www.ownerrez.com/support/articles/add-on-services
As for offering add-ons to Channel guests by way of OwnerRez, there are two options worth considering, the first one would be the most relevant to your situation I believe.
1. You can create custom email Templates and Triggers to send to your booked channel guests, making them aware of what add-on services you have available, as well as the associated costs for each. Let them know that they can respond to your email if they'd like to have any of those included with their booking. Also let them know that should they opt to add anything on, you'll charge their card for the added costs (if the card has already been received). Then, you can go into their booking and manually add that charge, and run their card to collect the payment
Airbnb would prefer you go through the Resolution Center to add those charges, but Vrbo API bookings are treated like Direct Bookings.
Of course, we recommend written consent prior to collecting additional payment for any booking, regardless of the source.
Using custom Templates and Triggers means that you'll have to be paying attention to those emails back from the guests, and there would be no way to pull any reporting to show you what was or wasn't opted for. There is another method that would allow you to pull a report to gather that data.
2. Another option is to create a Custom Field Definitions that present a question to those guests on the Point of Contact form they fill out after the booking has been created, but there's still no way for their selection to automatically apply the charge to the booking. You'd set up optional Custom Fields that are Yes or No questions, and use the description box for each Custom Field to clearly outline what is being offered, and the associated costs. You'd then need to manually add the Surcharge for any service requested to the booking charges table on a case by case basis, so that means that you'd need to be on the lookout for anyone who marked Yes for any of those services. You can see their responses in the Custom Fields tab on the booking itself, as well as in some reporting.
Regarding automatically tagging, this isn't possible at this time but is on our roadmap. We have this mentioned here - https://www.ownerrez.com/support/articles/tags-common-issues-questions#automation
Join us live with the PriceLabs team on January 25th at 1 PM Eastern and 10 AM Pacific time!
PriceLabs is a powerful tool that automatically adjusts your pricing based on market data and customizable rules. During this session, we will cover the following topics and leave plenty of time to answer your questions live:
The session is free to join, but you must use the PriceLabs webinar link to register.
You can find all our upcoming and past webinars on our Webinars page.
Where there is code, there are bugs.
OwnerRez hates bugs! And not every release can be a blockbuster either. So behold this tech safari, where we went on a bug hunt and fixed these 5 pesky bugs in our January 17th release.
Allow Structured Data Attributes (itemscope, itemtype, itemprop, etc.) in the Rich Text Editor for Hosted Websites. Some structured data attributes were not saved correctly in the Rich Text Editor for Hosted Websites. OR resolved this glitch, and Structured Data Attributes will now save correctly in the Rich Text Editor for Hosted Websites.
Don't Error on Inserting Customer Mapping if QuickBooks Online Account is in Bad State. Users who had unpaid or inactive QuickBooks Online accounts encountered customer mapping errors. We fixed this glitch, and users with unpaid or inactive QuickBooks Online accounts will no longer experience customer mapping errors.
Fix Booking Client Error Page. Some users encountered errors on our new guest Review and Travel Insurance purchase forms when using an incomplete URL. OR resolved this bug by showing a friendly error instead of an ugly raw server error.
Fix Regression on Airbnb "listing approval status change" Webhook. OR discovered a regression in our handling of the Airbnb "listing approval status change" webhook. We corrected this issue to ensure the Airbnb "listing approval status change" automated webhook runs smoothly.
Google Vacation Rentals Private Beta:
Day of the Week were not applied to Google Vacation Rental (GVR) API-connected properties. This bug was fixed, allowing Day of the Week criteria to be the only criteria configured for discounts or surcharges.
Is there any way to send out a trigger with a link to purchase the Add-on after the time of booking. IE pool heating that guests don't want to purchase until closer to stay. Also, is there a way to automatically create a TAG if an add-on is purchased so that we can use it to create trigger emails/messages?
On Tuesday, 1/23, join Pam from our Engagement team as she discusses what you need to know about Marketing using OwnerRez and other available tools.
The session starts at 12:00 pm Eastern, 9:00 am Pacific. It is free to join, but you need to use the sign-up for OwnerRez Focus Session - How to Market Yourself link to register.
You can find all of our past and future webinars on our Webinars page.