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At present, unfortunately, there is not. However, there are plans to add that and many other related capabilities to the Add-On Services feature in the future.
Is there a way to put in a quantity of what I have available for Add-on's?
For example, I have 2 available kayaks and 1 pontoon boat available to rent out. But I want the option to only get offered to the first people who reserve it. Is that an option?
So was BnB Finder being dishonest when they said in their email to me today that they have a connection with OwnerRez?
We are happy to announce our integration with bnbfinder as a new first-class book-direct channel partner, offering free listings with no commitment!
bnbfinder is a vacation rental platform built for property managers with a direct booking model and dramatically lower pricing. bnbfinder promotes your brand to travelers while you own the guest relationship. bnbfinder is a low, flat, monthly subscription instead of expensive commission, transaction, and service fees - saving you and the traveler money.
bnbfinder’s direct booking model means you can communicate directly with the guest via phone, email, text, etc., before, during, and after the booking, increasing your conversion rate and likelihood of repeat guests while also allowing you to deliver the industry-leading hospitality property managers are known for. bnbfinder promotes your brand on the home page, search pages, individual property listing pages, and on your very own dedicated property manager landing page. This increases your brand awareness and creates brand loyalty in a way that other marketplaces cannot.
The team at bnbfinder is full of industry veterans and insiders that have founded travel companies such as BedandBreakfast.com and Turnkey Vacation Rentals. They are tired of the high commissions and service fees in the industry and decided to create an alternative that gives the control and money back to the property managers and homeowners.
Join by May 15th and it’s completely free through 2023 to all OwnerRez users with no additional commitment! Low monthly subscription starting at $19 after the end of the year.
Get started with bnbfinder by visiting here and checking out the OwnerRez support article for how to integrate OwnerRez with bnbfinder. Schedule a demo of bnbfinder here.
I happened to see this comment by Scott J when circling back to this blog post:
How about making the app developers sign a written agreement that, in order to use the OwnerRez API - OAuth Apps, for OwnerRez to test their apps, and to get your feedback and the "integrated partner!" blog post, they will not send marketing emails to any of your users unless they first received permission to do so from individual users?
We started doing exactly that about 8 months back. When new app builders reach out to us for partnership and certification, we now have them sign several documents, one of which is a general agreement covering marketing behavior. It specifically mentions that they cannot target use our name and their integration when targetting OwnerRez customers as it will lead our users to believe we shared their contact info. However, this is only required for official partners, and anyone can build an app at any time without signing a partnership because our API is freely open to all.
Paperwork or not, we continue to fight the issue.
OwnerRez is celebrating National High Five Day today! ✋ Why? Because we've posted all of our backdated Product Updates!
Remember our New Year's resolution to post all of our backdated Product Updates and post current Product Updates in a timely fashion? We're pretty pumped about making good on that! Especially completing the former.
And like our first Product Update post of 2023, this April 19th release has only bug fixes--10 to be exact. 🪲 So join us in a virtual high-five as you jump into this latest Product Update--and all of our backdated ones linked at the bottom!
Airbnb Old Casing Still Showing on Channel Bridge Importing Errors. When OwnerRez users experienced Channel Bridge (CB) import errors, the error messages displayed "AirBnb," an incorrect letter case for Airbnb. This has been fixed. Airbnb should be proud of us for upholding its branding.
Avoid Duplicate Loading of iframe Widgets Where Surrounding Page Has Rewritten HTML Elements to Handle Elementor Popup Bug. A user was experiencing two iframes (with duplicate displays) loaded in the popup modal on their WordPress website when an OwnerRez widget was added to an Elementor popup modal. This has been fixed to get around Elementor's current iframe bug.
Fix CB Duplication on Vrbo "you remit" vs. "you collect" Taxes Leading to Double Tax Amount. Some OwnerRez users experienced tax amount duplications when completing the Vrbo Channel Bridge (CB) process. This problem has been fixed and the Vrbo CB process will now import correctly.
Fix Issue Where Booking Door Lock Code List Was Showing an Old Lock Name After Moving to a New Property When There Were Multiple Locks Involved. A user saw old lock names in their booking door lock code list after moving to a new property with multiple locks. This bug has been fixed and door lock names will not accurately display the current and correct lock names.
Fix Issue Where Moving Bookings Between Properties Was Encountering an Error When Moving RemoteLock Codes Between Devices. OwnerRez users that were integrated with RemoteLock and moved bookings between properties were experiencing door code failures between physical property door locks. This bug has been corrected to now delete the access person access instead of accessible when moving RemoteLock codes between devices.
Fix Sending SMS Sometimes Fails When Using 10-digit Numbers. Some OR users were experiencing Short Message Service (SMS) text message failures. It will now always use the E164 (formatted) phone number for SMS texting.
Fix Typos in Missed Trigger Wording. Two typos were found in the missed trigger section and have been corrected.
Normalize Hosted Description HTMLizing. Some OwnerRez users were experiencing formatting issues in their hosted website property descriptions. A bug was rendering plain text instead of the expected HTML transform in their hosted website property descriptions. This has been fixed and hosted website property descriptions will display the expected HTML transform.
Reflect Portal's User and Original Invite Emails if Different. Some OwnerRez users found that their Portal Team Access displayed different names and emails than expected. This bug has been fixed and portal user names and emails, if different, will now display correctly.
Review Data Not Updating Timely on Hosted Sites When Reviews Change. OwnerRez noticed that reviews for hosted websites were not updating in a timely manner and users thought there was a bug. We now nudge the warehouse service to run sooner if a review has been updated instead of waiting for the scheduled service to run by the next time. This equals more instant gratification.
@VacationRentalPr - are all your bookings appearing in OwnerRez? That could be a reason.
Otherwise, if all your bookings are showing correctly in OwnerRez, I'd suggest reaching out to Turno tech support to investigate.
This is fantastic news!
We recently had to let a cleaner go, but we know that they use Turno. Can we exclude certain people from our properties?
Turno only shows Airbnb bookings, not vrbo bookings. Any thoughts?
Ok i created the account, synced owner rez. it pulled in my properties but no bookings. I resynced the calendar and still no bookings are populating
No new account should be needed.
Straight from their website- https://turno.com/welcome-to-turno-formerly-turnoverbnb/
What can Turno Customers Expect?Changing our name doesn’t change who we are or what we do. We will continue to provide the industry’s most user-friendly, reliable solutions for short-term rental operators and the cleaning professionals who skillfully service their properties.
What changes for Turno users:
What does not change for Turno users:
Will my internal housekeeper be required to pay for a subscription? Also, I don't want her solicited to do other cleans. How would we keep it closed to just our properties?
I want to use it for my internal cleaning crew. My understanding is they sign up for an account also. Will my staff now be solicited by other AirBnBs in the area? Thank-you.
There is nothing like a dream to create the future.
Victor Hugo's quote underscores the significance of having a compelling vision and setting ambitious goals to drive your success in the vacation rental industry. We strive to be an essential partner in fulfilling your dreams. By automating and streamlining your vacation rental business using OwnerRez (and our integrated partners), you can focus on envisioning the perfect stay for your guests by providing exceptional hospitality, personalized touches, and memorable moments that will create a loyal customer base and drive repeat bookings. After all, your success is our success!
So dream on by reading on... which details some much anticipated upcoming features and our latest product update from the April 12th release with 17 updates!
For quite some time, we have all been dreaming about native Vrbo Messaging and Airbnb Transactions data coming into OwnerRez automatically, haven't we? Well, both of those dreams are coming to reality. Here's a quick update on both!
Coming soon - if you are connected via API with Airbnb, upon release, you will no longer have to run Channel Bridge to bring in payment and refund settlement data going forward. When an Airbnb Booking is created in OwnerRez, we will query the Transactions API and add payments on the booking for when they will be released to your bank by Airbnb, and thus the total owed will be reflected accordingly. Also, like OwnerRez already does for payment methods Stripe and Lynnbrook, OwnerRez will automatically create Deposits for those Airbnb settlements. Development is complete and is very close to release!
We're excited to share that we are actively developing native Vrbo Messaging. Vrbo helped fulfill our dreams of being able to provide native (i.e., built-in) Vrbo messaging in a way that is robust and dependable. To give you a general sense, it will be much like Airbnb's messaging inside OwnerRez. It will require being API-connected to utilize Vrbo messaging. It will still take us a bit to get things rounded out, but in this release, we were able to lay the groundwork to get things ready to go. Stay tuned to the blog for further details!
Calling all vacation rental TikTokers! Due to increasing user demand, we added TikTok as a social network option under theming. Users can navigate to Settings > Theming > Change to add their TikTok profile account to their OwnerRez account.
Learn more by reading our Theming support article.
If you missed the news, all OwnerRez customers can use Turno's industry-leading cleaning and turnover management software for FREE! Turno (formerly TurnoverBnB) connects vacation rental hosts with local, vetted STR cleaning professionals to simplify and automate cleaning schedules, communications, payments, and more. Please note that processing fees will still be charged when using services by Marketplace cleaners, but there is no obligation to use the Marketplace. You can use your own cleaner too! If your OwnerRez and Turno accounts are connected, your Turno subscription fee will be waived.
Check out yesterday's Turno (formerly TurnoverBnB) FREE For All OwnerRez Users blog post to learn more!
Changing Property Management Software (PMS) can be daunting, but OwnerRez strives to support our new users by making that process as simple and painless as possible. As part of the new-user onboarding process, we ask users to select what software (if any) they are currently using. This helps the OwnerRez Engagement Team know how to tailor outreach accordingly.
Have a friend that is searching for a new Property Management Software (PMS)? Be sure to send them links to our Why OwnerRez? and Reviews pages and your own OwnerRez Affiliate Link!
Allow BUS Access for Quote-Based Channels Like GoLightly. OwnerRez users were experiencing difficulties providing complete quotes to prospective guests for GoLightly and other first-class channels. We corrected this bug to allow BUS (a facet of computer architecture that transmits and shares data throughout the computer and between devices) access for all first-class channels.
Allow HTMLish in Contact Us Form. Users were receiving errors when adding some HTML-like characters in the body of the OwnerRez Contact Us form. This bug has been fixed to allow users to add/paste HTML attributes and validate those HTML-like characters to the body (only) of the contact form.
Back Channel Taxes Out of Channel Bridge Vrbo Refunds on Canceled. We realized that Vrbo reports with refunds on canceled bookings where Vrbo was remitting taxes were including taxes in the refund amount while the payment had not included the taxes, leading to the refund being recorded inaccurately. OwnerRez now detects taxes for canceled refunds and will deduct the Vrbo remitted tax from the refund amount.
Change Booking.com to Push Availability Starting Yesterday at Property Time Zone. We were receiving multiple 500 internal server errors from Booking.com. OwnerRez corrected this bug by pushing Booking.com availability starting yesterday at the property time zone, which we used to do (and still do on other channels) to ensure no date or time zone issues arose.
Check the Right Timestamps on Layout Push Service. OwnerRez detected some timestamp inconsistencies and has added additional timestamp validation to our Layout Push Service that provides the data about a given URL/page request in the form of a JavaScript Object Notation (JSON), a lightweight data-interchange format object.
Fix CSS Style on Hosted Carousel. After a recent update where we corrected OwnerRez Hosted Websites photo captions using <h1> tags, we discovered that photo captions were not utilizing the heading style from the site (because they weren't using a header tag anymore). This bug was fixed to still apply the Cascading Style Sheets (CSS) heading style regardless of the header tag style.
Fix Error on Blog Post Grid on Hosted Site When Lots of Long Blog Posts. An OwnerRez user encountered an issue where both their OwnerRez hosted public website went down, and they could not access the administrative site for their blog. We determined that we had a sorting issue due to the blog post content caused by a large amount of content sorting. We have amended this to be handled appropriately.
Fix Error on Reviews Import With No Listing Site. Users encountered errors when importing reviews with no attributed listing site recorded in the import file. This bug has been corrected and review imports will now accept files with no attributed listing site recorded or is null.
Fix Error When Publishing an Airbnb Listing That Already Has Address Locked, But We Thought It Was a Brand New Listing. Airbnb doesn't allow changing a property's physical address on a listing after it is published. We encountered an edge case where we didn't correctly track an existing listing as having been published (because Airbnb doesn't tell us when a channel is initially connected), so the sync was trying to update the address, causing an error. Now we detect that error, mark the listing as having been published and stop trying to update the address.
Handle Empty Tags Column on Booking/Guest Import. After the last update, users were experiencing import errors when they attempted to import Booking/Guest information that contained null (or empty) tag column information. This bug has been fixed so that users can easily import Booking/Guest information regardless of whether they have tags.
Longer Timeout on Channel Bridge for Vrbo Payment Reports. Users were experiencing frustrating timeouts while attempting to complete a Vrbo payment data Channel Bridge (CB) process. OwnerRez has corrected this issue by adjusting the expected time to process and complete these lengthy Vrbo payment data CB imports.
Method to Get Stripe Bank Details Without Extra Permissions. OwnerRez was having difficulty pulling necessary Stripe deposit details without additional permissions. This bug has been fixed to not keep asking for additional permissions when that really wasn't the issue. We now return any bank details Stripe gives us with best effort. If un available, we tell the user so on the deposit instead of asking for permissions again and again.
Thanks! I had an old account from when it was Turnover BnB. Will I need to create a new account with Turno now?
Pam it’s perfect for that.
I already have an amazing cleaning crew and would just need it for scheduling them. Would Turno be appropriate for this purpose?
We are pleased to announce our partnership with MasterMind · Tech to provide our users with a way to detect cigarette smoke and monitor air quality in their vacation rentals.
MasterMind · Tech is a technology company that has developed a set of systems and solutions for monitoring various properties and parameters existing in the air. MasterMind · Tech Cigarette Smoke Control is the new system to control the smoking ban in vacation rentals and hotels. Their Cigarette Smoke Control system is indispensable for vacation rentals and hotels as it allows property managers to collect evidence and prove that guests have smoked during their stay.
The price list is provided on request and has various prices depending on the volume and whether Indoor Air Quality is included. Please reach out MasterMind · Tech to learn more.
Get started with MasterMind · Tech by visiting the MasterMind · Tech website and checking out the OwnerRez support doc for how to integrate OwnerRez with MasterMind · Tech.
All OwnerRez customers can now use Turno's (formerly TurnoverBnB) industry-leading cleaning and turnover management software for FREE!
If your OwnerRez and Turno accounts are connected, your Turno subscription fee will be waived. This will give you access to Turno's Cleaner Marketplace for better rates and more consistent service by connecting you to a network of over 25K short-term rental cleaning professionals competing for your business. Please note that processing fees will still be charged when using services by Marketplace cleaners.
Turno connects vacation rental hosts with local, vetted STR cleaning professionals to simplify and automate cleaning schedules, communications, and payments.
As long as your OwnerRez and Turno accounts are connected, you'll automatically get your Turno subscription for free. If you have not connected your account yet, follow our integration instructions here.
Now is the time! We added a link in the Tools dropdown menu so you can get started easily.
Once you click the Free Cleaning App by Turno link, you will be taken to a landing page with information about Turno and a button to Get Started.
Contact Turno's live 24/7 customer support team using chat in the bottom right corner of their website to correct this.
Join us live with the Rentalz team on September 12th at 2 PM Eastern and 11 AM Pacific time!
With flat demand and increased supply, Property managers need to be more innovative to meet the revenue expectations of their homeowners. Adding alternative and niche channels can often add incremental bookings and demonstrate to homeowners their innovation in the marketplace.
The session is free to join, but you must use the Rentalz webinar link to register.
You can find all our upcoming and past webinars on our Webinars page.
Rentalz is a booking platform designed from the ground up for property managers. It's a cross between a traditional OTA and booking direct with you. Property Managers are the merchant of record, you set the terms and conditions, and guests are subject to YOUR cancellation policies. Plus, you'll directly communicate with the guest before, during, and after the booking process. Rentalz provides guests with a hyper-local booking experience as their platform is actually a collection of hundreds of local microsites, providing travelers with an immersive experience where they can learn about top attractions and dining options.
Same question. I'm using the same two things that Chris mentioned.
Sounds like a useful tool that does a lot of what I've been looking for in the past. Anyone have any actual experience with this and how it competes with other solutions? I'm currently using OR's built-in rental agreement and collecting IDs manually via email and then using TouchStay as a guest portal/guidebook.
We are excited to announce our partnership with Hostfi to offer our OwnerRez users a smart banking provider specifically for short-term rental managers that helps you manage payouts and expenses easily.
Hostfi is a smart banking provider specifically for short-term rental managers that helps you manage expenses across properties with Visa Commercial Cards, automate accounting to save countless hours, and open FDIC-insured operating and trust accounts that reconcile with your booking data for payouts.
Issue team and contractor Visa Business Debit Cards with custom spending limits and allow your team to attach receipts and properties to transactions automatically over text or through the Hostfi dashboard. No app needed! Utilize same-day inbound and outbound ACH and wire transfers for free.
(Receipt matching and property matching via text preview for quick expense management)
Hostfi charges short-term rental managers no fees including no fees to open accounts, issue cards, or send same-day ACH/wires. Instead, they make money from merchants when you use their cards. More details can be found here.
Get started with Hostfi by visiting the Hostfi website and checking out the OwnerRez support doc for how to integrate OwnerRez with Hostfi.
I would be great if the nightly rate min and max were calculated differently. I think that the the min nightly rate should be calculated based on the rates and NOT include any conditional surcharges and the max nightly rate SHOULD include any surcharges.
Here is an example of how this works for our properties. If a guest books for one night (only allowed to fill a gap) they are charged a 30% surcharge. The min nightly rate on the property page is currently calculated based on our lowest nightly rate PLUS this surcharge thus it is not really the lowest nightly rate (i.e. $120+30%=$156). Our lowest nightly rate is for two or more nights because there is no surcharge added ($120/night). On the other hand, our most expensive nightly rate would be our highest seasonal or holiday rate PLUS the 30% surcharge in the hypothetical that the guest was able to fill a one night gap at the highest regular nightly rate ($220+30%=$286).
I understand that the pricing can be overridden, however, in our case, those numbers change every year and to have to calculate all the seasonal rates every year/season and also remember to change the override pricing is quite redundant and an unnecessary extra step.
On Tuesday, 4/11, join the OwnerRez developer team live as they discuss speed, reliability, and the many ways we protect your data!
We'll discuss some of the lessons we've learned from the past as well as show improvements that have been made to security and replication. We'll also give you a special first-glance at a new tool you won't want to miss out on. You'll also have the chance to ask live questions in the Q&A session that follows.
On the dais will be our CTO, CSE, Product Owner, CEO and Head of Marketing. All of them will be part of the Q&A section, so you can ask questions live in the second half of the webinar.
Make sure to register ahead of time by going to the OwnerRez - Under The Hood with the Engineers page and clicking "Save my spot".
You can then use the Crowdcast tools to add it to your calendar or be emailed a reminder as the time approaches. And if you follow OwnerRez on Crowdcast, you'll be emailed about all our upcoming webinars.
See you in a week! ☕️
Additional multiple phone numbers, email addresses and mailing addresses that guests enter at various times throughout the booking, payment and rental agreement processes. Only one of each is exportable now.
Which ones in particular?
It's unfortunate that all the contact fields are still not exporting.
The stories of the members of the OwnerRez community are as unique as the properties they own and manage. James and Ben from ArriveandThrive.co were drawn into this business with the goal of providing compassion and comfort at a time when people need it most. Let’s learn more about their journey.
Arrive and Thrive is the brainchild of its two founders, James Lucas and Ben Bledsoe. Both have deep roots in the entertainment industry, with James having performed on Broadway and The West End and Ben having multiple Gold Records in the music industry and having acted in film and TV. Both were involved in the real estate investment world and connected in LA where they wanted to find a project to work on together. Since profits alone aren't the primary driver for either of them, they wanted to create a project or start a business that meant more to them than just another flip.
James is from a small island near England and mentioned a time when his father needed to fly to London for a series of treatments, and a friend offered their apartment which was just blocks from the hospital for his family to stay at during this difficult time. He deeply appreciated the ability for his family to live nearby and bring his father to the apartment for meals and an occasional overnight stay. This was the spark that started their venture into short term rentals near specialist Hospitals around the U.S. and even one in London near the hospital that treated his father. We are now proud to serve travel nurses, travel doctors, families, caretakers, patients, executives, and insurance companies in each of our markets.
I love that it gives us the ability to grow quickly and serve an industry that has been underserved in the past. I also love hearing stories from guests about how our properties become their homes for their duration. We host people having and adopting babies, people going through difficult transitions, travel nurses chasing their dreams and helping people at every chance they get, specialist doctors who are at the top of their field, and depending on the market, we host a multitude of other guests including professional athletes, Olympians, etc.
Not all guests are in their best headspace when staying with us. That can make communication difficult sometimes, since it is our goal to provide the best experience possible. Also, Ben is still receiving the 4:00AM calls that come through multiple times per week and sometimes multiple times per night. His wife will deeply appreciate it when they add a call center for those calls.
After having interviews and demos with about 25 Channel Managers/Property Management Systems, we narrowed it down to 5 that all seemed like they could fit the bill with some having strengths in certain areas and others having strengths in other areas. After speaking with Ken at OwnerRez and seeing all of the tools that OwnerRez offered, all of the partner integrations that they have, and their deep understanding of the product and how it works, it narrowed even further. We used another Channel Manager before this and it was a truly awful experience. Terrible customer support, basic product with limited features... the minute our pre-paid year was up with that company we swapped to OwnerRez. OR allowed us to operate completely independently across any amount of platforms, collect customer data, schedule and charge refundable security deposits, market and communicate with guests through email and SMS, automate smart lock code changes, communicate with guests and cleaners, allow custom rental contracts with digital signatures, etc, etc, etc. It took us from a place where we were managing every aspect of every guest to where most of the process is completely automated or highly streamlined for us. And the customer support is better than any I've dealt with in any business I've ever been in.
When I set up the API connection between OwnerRez and Airbnb & VRBO/Expedia, the representatives from those companies said that OwnerRez is always the fastest to fix any patches that are put through by the OPMs. They said that it is one major reason OwnerRez is so well respected in the industry. The technical support is the best there is. I also LOVE that OR has an article or tutorial video for every single aspect of the software, so I am able to build out our business myself and only really need their support now on more complex questions.
>>>>>>
Thanks, James and Ben, for sharing your inspiring story. OwnerRez is honored to be a part of the valuable service you are providing!
