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There's not yet an automatic solution, but here's a guide for doing the deposit matchup: https://www.ownerrez.com/support/articles/reconciling-quickbooks-payments-with-deposits-that-have-fees-already-removed

Our condo has a front desk key service that you have to email the name, contact info and dates of new bookings to so that they can generate door codes for the guest at check-in. Is there a way to setup this email to be automatically sent to the front desk when a new booking comes in?

Just just got my first booking through airbnb and when I view that booking in ownerrez it shows the full amount owed and has a 'collect now' link. Do I need to do something to capture the payments or is there a setting that tells ownerrez that airbnb is capturing the payment?

Did you guys build a solution to this?

Ah - no, Airbnb never sends the guests' real email addresses, just Airbnb proxy emails. The OwnerRez system can automatically collect the real email addresses via the proxy emails using the Rental Agreement signing process, but you have to set that system up:

https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement

Well, we were able to see the property in an anonymous browser that isn't logged into anything at all. I suspect perhaps you may have a cookie issue?

No let me clarify: I meant email address of the guest!

Yes logged into my account I can see the listing. I only have the one active right now. If you go to a new browser that isn’t logged in, and search the area, my listing doesn’t appear. Could be an issue with Airbnb but since all my settings funnel there from ownerrez, I’m wondering if I have something setup wrong here.

I was able to check your account and see one of your properties on Airbnb - the other property is not connected in the API.

If you need more investigation, please write in to the Helpdesk and we'll see what we find.

This is normal - emails are not handled via the API.

Internal Airbnb messages are, though, and those appear in the Conversations and/or CRM > Inbox.

My listing doesn't seem to show up in searches. When I'm logged into airbnb, I can see it on the map and click on it. If I try from a different browser, it's not there. I've verified that the dates are available that I'm searching with and I meet the minimum nights requirements. What else do I need to be checking?

I just set up API with airbnb and also did a channel bridge import to make sure everything is poured into OR system. However, none of the email from the guest were imported in the OR system. Prior to this, I used smartbnb and once booking is confirmed, guests' emails showed up on their contact information. Anything I did wrong???

Hi Brock,

This is an old question which has long since been resolved. If you are struggling with our hosted sites or with our widgets on your own site, try opening emailing us at help@ownerreservations.com and we can look at your account directly. Be sure to email us from the account holder's email address or an address that has been granted admin access to the account in question.

i have the same problem on wordpress, how can i fix ?

please get back to me on this email
arturo_traslosheros@coldwellbanker.com.mx

https://www.cblacostarentals.com/

Hi guys, I’m new to OwnerRez, going through the setup now.
Made great progress, almost ready to unblock the dates to start receive bookings again, but I have several questions regarding communication:

I need to share the calendar with cleaners - thus far I’m sharing Airbnb iCal link, but now I’ll have direct booking and vrbo - is there a universal iCal link to share?

I also need to give access to messages from three sources to my local managers to handle communication while guests are staying at my properties, and I probably will train the assistant to help with prearruval communications, checking on payments, agreements etc - will they have to use OwnerRez as well?

Can you set the permissions so they have access only to certain parts?

Is there a way to set notifications on the phone when booking is happening or message arrives?

In order to communicate with the guests - do I have to reply through individual platform or can it be a common place?

Wondering how you guys set the communication when you have multiple channels and team of people to help in certain areas.

Thank you!

Unfortunately, no, there isn't such a report - and there really can't be, since at present OwnerRez doesn't receive all correspondence from the guest anyway.

Just had my first chargeback. Guest didn't like that I had to keep some of their security deposit so they reported the charge as Fraud. Is there a way to run a report that contains all of the booking details and correspondence and then download that report so I can send it in to Eleven? I looked but didn't see anything. Otherwise I'm stuck doing a bunch of screenshots of stuff and that doesn't seem efficient. TIA!

I'm glad I haven't activated the QuickBooks integration yet after reading this. I think I'll hold off until some of these problems are addressed.

Would really like this feature. Been searching for a way to put dates on hold until a guest completes a quote.

Not the entire financial structure of OwnerRez, but of how our financial structure is synced to QB. The financial structure on our side is pretty solid and we don't have any plans to redo it (other than some things like security deposits which are actively in development). The issue is what is synced to QB and in what order and what all needs to be built around it.

Thanks for the detailed follow-up. Much appreciated.

A quick note on this part:

This is unique to Vrbo and using calendar import (iCal) to bring in bookings. If you connected the Vrbo channel integration, this would stop happening as all new bookings would come in with the guest's full name in addition to many other great things.

But you're right in general about it creating new customer names. That's something that needs to be fixed.

Happy Fourth of July -
I am going to restate Dori123
"it is frustrating to see features and updates being rolled out regularly in other parts of the system while the QB integration gets none, and is an extra cost each month"
I signed up for OR thinking that the QB integration would work. It was disappointing to find out, after the fact, how unfinished the product was.
In your reply to Dori123 you admit that the entire financial structure of OR needs to be redone. I am not sure if that is 100% true and as big an obstacle as you say. You just need to relabel all funds that OR receives, prior to the tenant departure date, as a Tenant Deposit - Current Liability. You then add code to create an exportable journal entry that moves the Deposit into the appropriate revenue and expense accounts. That's the way accountants would do this. You don't actually earn the revenue until you deliver the property and complete the lease.
The crux of the issue is paying for an integration that does not actually work properly and causes issues on the reconciliation end. I have had to hire an expensive accountant (Ximplifi) to deal with this as it is too difficult and time-consuming for me given my other responsibilities.
My suggestion to you:
Reduce the charge for this incomplete feature until you can complete the required work and offer true integration. Then raise the price back up to compensate OR for the work you have done.
I hope these thoughts help.

Thanks for the candid response, Paul.

The issues that this integration creates rather than solves for me are:

1. OR sends taxes through as a line item rather than a tax. This is problematic because I use QB -- not OR -- to track the taxes I need to pay. So I have to back out each of the tax line items on every invoice and enter them into QB correctly, as taxes. I think most small business owners use QB as the "final word" on finances, not OR.

I know you guys suggest a work-around for this, but I don't want to change the way I log taxes in QB to accommodate OR in the short term, especially if OR has a goal of overhauling to plug into QB tax functionality on down the line.

2. When I have a refund, OR zeros out or changes the line items in the original invoice. This doesn't work because it does not allow me to track the money I receive and the money I refund. In other words, I end up with an invoice in QB that says "Rent $0.00," but what I need is an invoice that says "Rent $1,000," which matches to a $1,0000 deposit, then a separate Refund for $1,000 that matches to a withdrawl of $1,000. These are a pain to fix; sounds like you are aware of this from your reply.

I don't like that OR auto-updates invoices after they were created, without a warning or any message notifying the user of the change. Any time OR attempts to change a historical record, there needs to be a warning of what is changing and an option to leave it be.

3. I get orphaned customer names. Each time a reservation is created, I get an customer created in QB as "first name." Once I run the Channel Bridge, a separate customer is created for "first name, last name." So I have to go through and merge all of the "first name" customers with their matching "first name, last name" customers.

4. Each time OR updates the customer record in QB, it wipes away the changes I have made to that customer in QB. Again, this happens without warning and without notification. For example, when a customer record is created in QB (for an invoice, for example), I update the "sub-customer" type so that I can run reports by property. Once the payment is recorded, OR updates QB again and erases the sub-type that I changed. So I have to go in and do it again. This is true not just for customer sub-types, but for all data on the customer record. Any changes you make on the QB side -- even in those fields that do not exist on the OR side -- will get updated back to the original OR record or to the QB default, which may be null.

I agree that a huge overhaul of the integration is needed and I'm glad it's on the radar. Of course, I'd like to see it become more of a priority, especially because I am paying extra for this integration (in my case, the QB integration costs about 50% of the monthly OR system charge).

I am particularly frustrated because I changed my accounting over to QB Online specifically for this integration. So I went from paying $0/month for my QB desktop to $40/month for the QB Online package, plus an additional $15/month to OR. So I am now paying $55/month instead of $0/month and getting functionality that takes as much time to clean up as it did to manually input the data to my QB desktop version.

Given the current state of things, is it possible to include the QB integration for free, since it is admittedly not a robust integration yet? Or at the very minimum, lower the QB pricing?

Seems to me this would be a win for you guys, as you'd get more people to use it and therefore would get a lot more feedback on how to design the future integration. It would also encourage those of us who are early adopters to stick with it.

Thanks for hearing me out.

Thank you. I will watch but I am more interested in chargeback protection option. I would think that there would be some switch to enable that as it is the merchant who needs chargeback protection, not the buyer.

Thanks for the direct and honest feedback, Dori123. You're not alone. Many many OR users have asked about the QuickBooks integration. We have planned and designed but had to sit on them over time as other things have gotten in the way.

There are basically two types of QB updates:

1) A big overhaul that needs to be done that will change the entire process for how OwnerRez bookings/payments go to QuickBooks. Instead of invoices and payments, money will be held in liability and then realized through sales receipts at the time of booking. Several accountants have worked with us to form a better process around this and cover more bases. It's a much better method, but requires a lot of work that we simply have never started. No ETA on this.

2) A lot of small tweaks that could make the current "classic" sync method work better. We do roll out tweaks now and then, but you're right that it could be a lot better.

One of the problems that delays QuickBooks updates is that we see other accounting things that need to be changed first. For instance, to fully handle QuickBooks "to the penny" reconciliation, we need to add the concept of "Deposits" to OwnerRez so that you can trace payments that come in bundled together and have fees take out. Then those Deposits would get pushed to QuickBook as deposits on that side and your bank transactions would match to the penny. But we haven't built the Deposit concept in OwnerRez yet, so obviously we can't do the QuickBooks portion.

We are tracking a number of tweaks to the classic sync method (#2 above) and look forward to getting more out before end of Q3.

If you could boil down your issues to the main ones, what would help you right now overcome your QuickBooks problems?

Hi BlueMtnCabins,

Thanks for sharing this. I'm not quite sure what the answer is - I'd recommend reaching out to PayPal for clarity.

OwnerRez integrates with the "Express Checkout" integration method that PayPal has support for like 2 decades now, but that's just an integration style. It's a way of attaching our "shopping cart" to theirs and directing users to login to their PayPal accounts to create a payment and then navigate back to our "shopping cart" to finalize.

What the actual type of payment is under the covers - PayPal Credit, Rewards, digital debit - is not really known by OwnerRez. We simply get a "shopping cart" authorization and then finalize it by telling PayPal "go ahead and collect that payment now" when you get to the final part of the booking confirmation. What the customer selected for their payment is not really something we control or see.

May best guess would be that it has to do with what the customer enters on the PayPal side - a credit card directly or if they're using one of the credit/Venmo/PayPal "balance" methods to pay. But again, you should contact PayPal directly and ask about this.

I agree 100%. I use the integration. It needs more work.

I feel like the lone requester of features related to QB. Surely other users are running into some of the same issues as I am... I *think* the OR team is working on this integration but it is frustrating to see features and updates being rolled out regularly in other parts of the system while the QB integration gets none, and is an extra cost each month. I'm considering dumping the integration because it creates as many problem s as it solves, but I keep thinking the fixes will come out as soon as I disable it. I'd love to hear an update on the QB roadmap and how that's progressing. Thanks!

The fix went out this morning.

Happy Fourth!