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And how do i get in touch with the property that I'm sharing with to make sure we are on same page for widgets?
Unfortunately, no. This is a limitation from the channels (eg. Airbnb) that accept photo <-> room linkage. They only allow one photo to one room. The way around this is to upload another photo of the same room from a different angle (or maybe zoomed in) about that feature so that you can then tag the other room or amenity.
It doesn't seem that we can assign a single photo to more than one room or accessibility feature. Can this be changed?
Example: we have an "open" living room. It is step-free. Our posted photo already shows this so we would like to assign it to "Living Room" as well as "Living Room - Step Free" under accessibility.
I noticed that my css use from css magic had left my site with no way to actually book! So i tried to tweak it. Then it gave errors for fields that weren't even showing up, like name and phone and address when i clicked book.
I just want a widget that includes: RENTALS, arrival and dep dates, # of GUESTS, # of pets & DISCOUNT CODE to give a quote and with a FIND YOUR STAY button.
Can anyone please share the css i need to plug in to my widgets to make that happen?? I emphasize the custom words i want to use so if anyone can help, maybe they could plug in that css for me as well!
Thanks in advance!
Much love
Lacey
That's taken care of automatically by OwnerRez once everything is fully configured.
You can grant them a Portal Access account:
https://www.ownerrez.com/support/articles/portal-access
However, you'll likely have to grant them Admin access in order to fully communicate with all guests.
Hello, I have an assistant and I would like them to access the CRM in OR to work with guests. How can I grant that access?
I want to use PayPal redirect after purchase option but don't know how to set the page up. Or if I even need to?!
I understand your concern about Vrbo needing a 10% "commission" for offline bookings once you are integrated to their API.
Let me emphasize: this DOES NOT apply, in any way, to bookings that have nothing to do with Vrbo. So if somebody places a booking using your own website, Vrbo does not expect nor deserve any piece of that. They don't even know the booking exists; all they know is that your calendar is blocked off for those dates.
What they are referring to is if somebody calls you *because of Vrbo*. As in, they were already chatting with you via Vrbo and they decided to give you a call instead of going through the website and API. For these cases, the guest really did come via Vrbo and so paying them a commission is fair.
Even so, this is a manual function controlled by you - there's a button "Attribute to Vrbo" under the Channel tab. You can push this button, and the system tags that booking as "really being from Vrbo" so they can collect their commission. This won't happen until and unless you actually push that button yourself though.
Howdy gang....
Per the suggestion of a few in this group to use API for my Owner rez & VRBO listing's... I've got a question...
Seems VRBO wants to be paid for bookings originating on & OFF their platform as well ??? Can this be right ?? When the calendar synch's, do they see the guest info or does it just say blocked ?
Thanks in advance
Lou Zandy
Hi Katie, currently there isn't a way (on the statement) to see the profit (income - expense) per property.
This request would be an excellent thing to attach to the rental agreement we send. I just posted asking for an update in the rental agreement section.
This is becoming a huge point on many different discussion boards as especially Airbnb hosts are finding they need to process their own individual contracts and not rely on Airbnb's methods for ID checking and other advance vetting of guests to be sure they agree to Ts&Cs.
Hi, I'm just touching base on this. Given the squirreliness of Airbnb's support backing hosts rules, I'm considering setting up an eSign (or similar) account to send my rental agreement to all prospective guests on any OTA platform plus direct, with the capability of initialing each page. I see in this thread this has been discussed. This would be MAJOR for anyone using OwnerRez and Airbnb. Just checking to see what the latest is on any development. Also if development is something that's a barrier because of programming resources, perhaps have you considered a partnership deal with one of these eSigning companies as an option for your customers? Thanks!
I have a custom Owner Statement set up that I am using. When filling the settings in for that, I checked Group By Property.
For an example, I have an owner with three properties and the Bookings Totals display individually for the three properties at the top, and then at the bottom the three expenses are grouped per house. But it doesnt show the total income of Booking Income - Expenses per property.
Just wondering if there is a way to organize it that way instead. Is there another place I could find the Group By Property setting?
Thank you for your help!
Any updates on this feature coming? Our county now requires id's and I'd like to have a trigger.
Expenses can also group by property if you have the Group By Property setting turned on. And, under Expenses, each property will group its expenses together with a total.
Yes, I need this also
We have several owners that own 3 or 4 properties with us.
In making Owner Statements, it seems that the Bookings Income - Expenses all total up as one amount per owner, instead of per property.
Is there a way to set it up so that each individual property's Expenses display directly underneath the property Bookings Income with the Total Income less Expenses shown per property, instead of those totals shown per owner? That way the owners can see the total income less expenses at a glance per property.
Thank you
It is possible for have a change over restriction of one night in one season. I know that you can set it at the property level. We would only want this during the summer only.
Thanks!
It is showing up now. You were correct in that it takes a day or 2 for it to get indexed. We are all good!
Thank you!
If you are manually creating the quote in your OwnerRez control panel, rules don't matter - you can break your own rules, and any quote you manually create is automatically valid.
Great news! We added a blogging platform directly inside OwnerRez websites. Read about it and watch the video here:
https://www.ownerrez.com/blog/blogs-for-hosted-websites-associate-photos-with-rooms-on-airbnb-improved-reviews-on-google
This is never an OwnerRez issues, despite what Airbnb may say. The only effect OwnerRez can have is, if some of your amenities are missing, that can certainly affect your visibility on Airbnb, and must be fixed in OwnerRez.
Otherwise, you need to work with Airbnb to determine why your property isn't indexing and visible correctly in their system. Note that it can take a day or two for a new property to be fully indexed.
Hi,
I'm trying to setup a quote (and let the guest book the property) but I want to override the minimum days for this quote. How do I do that?
Thanks
Blocked-off times don't have financials. If you want to add an expense, convert the block to a booking.
We do have plans to add an "owner booking" type, but no ETA on that yet.
Hello,
I cannot find my API property on Airbnb while searching as if I am a guest. I have 2 properties on OR that are API to Airbnb. I am a SuperHost via my Lakehouse and I just setup my condo from Puerto Vallarta, Mexico and pushed it to Airbnb. I've managed it on VRBO for years and we have had a property manager manage it on Airbnb for us, but I want to manage it myself now.
The link to my condo on airbnb is:
https://www.airbnb.com/rooms/53345619
If I change browsers to do a search for open dates as if I was a guest, I cannot find the property at all. I called Airbnb and they couldn't help me with it since it's being pushed from OR.
So I deleted the API Airbnb condo via OR. I then created a new property starting in Airbnb with all of the condo information. I then connected OR with Airbnb via Full API and set it to do a Everything-sync to push the condo content to Airbnb.
Once again, when I do a search on Airbnb for this property for open days or using a map and I cannot find it at all.
Help. Any potential ideas as to what may be wrong?
I am having the exact same issue. Were you able to resolve this?
Yup, not Airbnb - those are copyrighted by Airbnb, and Vrbo doesn't want to get sued.
Is it only direct booking reviews? Not airbnb?
How can you create an "cleaning expense" or any expense for an owner blocked off time so it reflects that exact stay? Creating the expense directly from the block off listing.
