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Received this note today. Anyone else?
“I hope you are doing well and staying healthy during these times. At Airbnb, we are seeing recovery in drive-to destinations and we are working hard on our “Go Near” campaign to help drive more demand to you as our industry recovers!
We’d like to draw your attention to the new Off Platform Policy. Respecting our hosts and guests is a top priority for Airbnb, so we’ve published new guidelines around messaging between our guests and hosts based on feedback from our community on how they’d like to receive messages and share contact information.
More details can be found in the link above, but as a reminder, the following behaviors are generally prohibited on Airbnb:
Asking guests for feedback off of Airbnb
Asking guests for their contact information
Asking guests to create a separate account or install a third-party app
In an effort to ensure we can avoid any future violations of this policy, please review the help center article carefully and inform your CS and operational teams of this policy. You may need to make operational changes to ensure you’re following the Off Platform Policy and our Terms of Service.
With this new policy, we’ll no longer be providing guests’ anonymized email addresses. If you require this feature to email documents to guests, please attest online here that you will abide by the off platform policy in your continued use of this feature.
Thank you for your attention to this matter.
Airbnb's Professional Hosting Team “
I noticed that started for me on one listing that is not auto accepted. Are your bookings auto accepted?
Hey All,
We are in the process of seeking a new processor. In the meantime. Does anyone here currently work with Stripe? We do and their customer service is not the best. We have had some recent charge backs where the traveler cancels and based on our cancellation policy they would receive partial or no refund. Every time we submit our documents it has not been in our favor. Is there something that we might be missing on our end to stop this from happening. I know they seek specific information and criteria. We feel like we have everything covered on our end through the checkout process but something is lacking. The rental agreement is there, our policy is in the listing. We understand that this has to do with the credit card holders bank. We are hoping that others may have experience with this and could shed some light? Thanks
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Usually, this is because the graphic file you used has a blank white border surrounding the visible graphic part. Try and crop the image as close as possible to the graphic part, and then use that - it'll generally fit better.
yes. You can go to settings > widgets > create rate widget(or edit one you already have) and choose Nightly Rates >
Calculated Range
Go to Settings > rates> click on Thu, edit rates, set 3 to minimum stay. That you can do week by week. I think you can also defibene via seasons. I use beyondPricing so i define there
If the messages are in vrbo dash, you cannot get rid of them. they are just there
I have had two successful VRBO bookings via the HomeAway channel using the API Integrations. The problem is with both of these bookings, they have left my VRBO dashboard with two inbox messages I cannot read, archive, or delete. How can I get rid of those?
My default is a two night minimum. But on Thursday nights I want a three night minimum because I don't want someone booking Thursday+Friday night only, and leaving an orphan Saturday night. Is there a way to do that using OwnerRez?
You can have Price Labs or Beyond Pricing connect directly into OwnerRez where OwnerRez represents your property. It's pretty cool and it works.
Is anyone out there renting out domes, yurts, tipis, igloos? I’m considering doing so but would love to hear from others who have tried it and see how it went.
Is there a way to have the pricing widget reflect dynamic prices (e.g. from Price Labs) instead of static seasonal rates? Thanks.
Is there any way to increase the size of the logo that I have saved in Profile? It shows up so small on my website
Tst
Right now, we have more strict policy with VRBO, a 30 day no questions with AirBNB. I typically refund though. I am out 3%, but I have not had a date not re-book, often the same day, yet. Now, we may have a long road ahead, and some folks have more total annual spend, and concern that I do.
It may be worth setting a strategy that way you have described above, curious what difference the difference would make though, what % of cancellations are you seeing? What is your high season? Mine is now, not much unknown. We crushed July, we just can't go back in time to March/April.
Does anyone do this?
1) Increase the cost of booking via Airbnb or VRBO (my two outside platforms) by 7% over my direct ownerrez booking rate through the price adjustment feature in OwnerRez API integrations.
2) This now makes booking on my direct site 7% cheaper (actually 7% + the 7-14% by also not charging any VRBO? AirBNB serve fees). Include cancellation insurance (7% my expense) option with all direct bookings through ownerrez.
3) Let people know through my website and elsewhere, such as in the feedback columns in AirBnB and VRBO that they can book direct next time and not only get cancellation insurance for the same price (important these days) but save off the 3rd party booking fee of 7-14%. with a net savings. Or they can just pocket the cancellation insurance cost and save 14-21%- but will face very strict/ no refund in case of Covid-19 cancellation policies because they waived the insurance and agreed to my cancellation terms.
The point for me is I hate the cancellation policy of Air BnB that allows people to cancel up to 14 days before arriving. It costs me a lot of time and money.
If people cancel with the travel insurance offered through ownerrez/ lynnbrook, I believe I still get paid (can someone verify this?), and not only that, I can re-book those same dates again, thereby making double.
It's a win win for the guest, for me, but maybe not for Airbnb or the insurance company.
Thoughts?
Thanks, Todd
Hi Scott,
That's not a web location, that's a property number. You'd want to use the domain name that you have set up for your Hosted Website, which is:
https://www.pinevillasofhayward.com/
How to arrive at my web location: orp281496 ?
I use the email template which includes the language for travel insurance. But when the email goes to a Booking.com reservation, the link is stripped. So the email no longer indicates a hyperlink.
How do I include a link that is not stripped through channel manager?
That's right - with a VRBO API booking, the charges work just like a direct booking. You can go in and change them however you please, and then collect the money under the Transactions tab.
If you enter additional charges above the tax lines, the taxes will automatically recalculate to include them, and be included in the balance due.
I always hated this before I was on OwnerRez, and now I need to know how to handle it on OwnerRez using the VRBO API. I have a guest, and she wants to know if she can let her 3 grandkids stay with them for one night tonight. She's upfront and seems willing to accept an extra person charge. Would I just go into the Booking and add the additional charge of $21.25 plus taxes? What about any additional fee(s) for VRBO? How does that get handled? What mistake(s) do I need to not make in doing this?
Was the text feature ever added for inquires/booking requests?
Along the same lines...how do we set which days a guest can check in....like force a Saturday check in
Hello,
This maybe a newbie question, I tried to search first but couldn't find anything about it.
I am building my own website in wordpress for direct bookings. If I have a contact us form for general questions/inquiries where should I direct that email address to? Is there an catch all email address per property that would bring those type of emails into the Owner Rez messaging system? Or are triggers only initiated from internal system events? Just thought it would be nice to have all my email correspondence for the property in one place.
Thanks in advance
Make sure to read this:
https://www.ownerrez.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight
Make sure to read this:
https://www.ownerrez.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight
Make sure to read this:
https://www.ownerrez.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight
Make sure to read this:
https://www.ownerrez.com/blog/product-updates-hosted-header-styles-menu-buttons-links-condensed-view-fixes-pool-icon-sms-sees-limited-daylight
