General Help and Questions

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So in the meantime, what are your recommendations for those of us who are facing added restrictions, regulation, and community intimidation suggesting that our guests are oblivious to the contract which must have specific items related to noise and pets included? If you are unable to manage this within your system is there an API that allows us to send through DocuSign or others a separate more involved contract that you are able to host at the moment?

You'd probably want to do that with our new Tags feature - you'd create a tag that you manually add to a booking once the guest has done whatever it is that you want them to do, and then set having that tag as a criteria on the trigger.

No. I mean something that they need to fill out for me and I would have to manually enter as a trigger stating YES, before send the last email with the Keyless entry code.

Right now there's not a way to do signatures on SMS. You've only got a couple hundred chars so it'd be easy to eat that up -- and you can't put in logos etc like normally go in footers.

If you want to hack it:
- Add an account level custom field (text type, not rich text)
- Enter your footer info there
- Reference that field at the end of each SMS template

Nope - we still plan to overhaul the rental agreements in the future, but don't have an ETA yet.

Just checking on any updates. Tx

I want to add a brief signature to SMS messages (just my name and website) automatically. I do not see where can I define that other than in individual SMS templates? tx

If you are using channel bridge and not API to push rates, you need to 1) be on "new rates editor on both Vrbo and OR 2) be on chrome browser with extension installed (not safari chrome, native chrome) 3). be logged into vrbo acct on same computer

I tried that first and OR just returned an error saying it couldn't find a property with that ID in my VRBO account.
I'll try again when I'm back at my computer, but I'm guessing it'll be the same result.

You mean a signed Rental Agreement? There's a criteria in the Trigger you can use, so a given email won't be sent out if they haven't.

Yep, Vrbo is changing a lot of things under the covers as they continue to merge brands together.

One thing to try... what if you use the Vrbo mapping in OwnerRez, but put in the number without the "ha" suffix. Does that still give the same error?

My Homeaway listing has been merged onto VRBO since they did away with the Homeaway brand and now I'm unable to push my rates to VRBO. I set up the VRBO channel with the new VRBO listing number (the same as before, just with 'ha' appended), but I get the following error each time I try to push rates in the OR Channel Bridge:
" Error processing data. Try again or contact support. Details: No matching HomeAway/VRBO property could be found in this account for listing # 4039400ha. Make sure you are logged into the right HomeAway/VRBO account."

Anyone else? How'd you fix it?

How do I set up something, from start to finish, if I need to receive a Guest Registration Form, before I send the email with the keyless entry? Thanks

There's no simple way, but it can be done by creating a special Season covering just Thanksgiving Day, and then using the checkin/checkout checkboxes in that Season to de-select Thursday to prevent checking in or out.

My cleaners don't want to work on Thanksgiving Day. I'm happy to have reservations that span Thanksgiving Day, but I don't want check-ins/outs on that Day.

Any clever ways to prevent check-in/out on just one day? I use PriceLabs, too, so I thought of setting the min & max stay for that day to something ridiculous like 123 nights. That would prevent check-ins, but I'd still be vulnerable to check-outs.

Thank you

Aha, I see it. Looks like there is an issue where the data is updated to show sent but that page isn't showing the green box until a bit later. I've triggered a cache refresh and it's right now.

I'll put in for a bug fix so it updates quicker.

Ok, I just sent it. In that booking , under the "email" tab it does not show as sent with the green highlight. Please check?
I might have been referring to the "directions" email as you suggested because I noticed it yesterday, but it is definitely happening right now with the "check-in info email" ...perhaps it shows later, with the green highlight that it was sent and a date, but it would be helpful if it shows once sent.

Hmmm... Maybe I'm going insane! I could have sworn that I've sent it and checked it and it was in the emails history but not in the email tab.. I will send it and it will keep monitoring if it's happening again. I apologize if it's a mistake on my end 😂

Hmm. Looking at that booking, I think the one you're referring to is "Directions" and that was sent and shows as sent in the trigger list on the Email tab for that booking (one day after created).

There's another template called "check in info email" -- it hasn't been sent yet (looking in the communication history) so that's why it's not showing sent on the Email tab trigger list either.

Yes, it's really dumb the way ABB does this. Many people travel with pets and many hosts accept them. ABB spends so much time and energy on all these social issues and sending emails to make us agree to "enhanced cleaning" etc, etc. Traveling with pets is a reality in today's STR market and will, most likely, increase as more travelers go to drive distance locations.

No, I mean any email that's usually sent out by triggers. When sent manually before the trigger happens they would usually show in the emails tab of that booking indicating in green highlight that they were sent. They no longer do that.
Example Booking ORB3105072 .. email tab for this booking does not show the email pushed out manually "checking info email", but it does show in the email history. it would be helpful if it still shows under the email tab so I don't send it twice by mistake if I wanted to send them before the triggers.

Are you meaning the "send confirmation to guest" date at the top of the booking Emails tab? That should still be updated.

If not, what's the booking number of an example where you sent that email and don't see it? We'll have a look.

Emails no longer show as "sent" if pushed out manually. They now only show that they were sent if they got sent automatically, as scheduled by triggers. I assume this is a bug?
If you go to a booking/emails and send an email before the scheduled time/day, it normally used to show (after sending it) that it was indeed sent and the day. This is no longer the case. This can be confusing later and can only be discovered if one clicked on "email history" to double check if it got sent.
Ella

Hey Everyone,

I am now starting to dig into the website aspect of things. For now I decided to go with an OR hosted website, but I see that blogs are currently not a feature that is offered through ownerrez. Does anyone have a particular plug-in that they use to bridge this gap with an OR hosted website that they can share?

Thanks in advance

Unfortunately, Zelle does not offer a developer API or integrated way for apps to use it as a third party payment method. You'd have to follow what Chris mentioned previously in this thread to add it as a "custom instruction" payment option.

Any updates on offering Zelle that would not be a custom field? Chargebacks are becoming more of an issue. I have had a couple guests file chargebacks because they did not buy travel insurance. It would be nice if we could have a way of protecting ourselves by having a payment method that guests couldn't force owners to be a free travel insurance policy!

Okay, I'll give that a try, thanks. It doesn't happen that often, but I'm glad you are looking into offering it.

Yes, we have a feature for more than 2 payments in the works, no ETA yet.

In the meantime, what you can do to schedule and customize these emails per booking is use a custom field definition: https://www.ownerrez.com/support/articles/custom-fields. I see you've got a couple of fields in there already for the guest to fill out when they're reserving. This will be similar, but instead of the guest filling it in you'll set that Show During Quote to NO and then fill it in yourself prior to scheduling the email. Then that scheduled email will pick up the values for that particular booking.

Since you want 3, you can leave in the current payment reminder for the final payment. Just schedule this new one in between as the second payment.

I created an example Schedule Additional Payment Request template in your account and two new fields -- BXADDPAYDATE and BXADDPAYAMT.

To use it:

1) Go to the booking
2) Go to the Custom fields tab of the booking and enter the date and amount. This date is just informational and won't schedule the email. The amount will be used as the payment amount.
3) Go to the Email tab of the booking and schedule the email template

If you want to test out what the email will look like before scheduling it, go to "Email this Guest" and switch to that template -- that'll swap in the merge field values for that booking so you can see.

This is a bit complicated because it's using a custom payment link internally to OwnerRez and overriding the payment amount -- so don't edit that payment link you see in the template.

If you want to use the personalized PP link instead, then create a new BXADDPAYURL field for the link, delete the payment link I added for you and replace it with a reference to your field instead.