General Help and Questions

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wrong forum?

Yep, Airbnb only supports a single guest fee, and it applies to all guests -- there is no way to do criteria like you can for direct bookings.

You can read more about what's allowed on Airbnb rate settings in these articles:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#surcharges
https://www.ownerrez.com/support/articles/channel-management-api-integrations-rate-fee-differences

It appears that adding more than one surcharge for Adults, Children, Guests, etc is causing issues in the AirBnb API integration. Originally, I set a surcharge for "Adults" over 4, and it seemed to work fine. But I started getting people with lots of children and wanted to include an additional surcharge, but only have it kick in after 6 total guests. So I made another surcharge that kicked in for "Guests" over 6. The idea being that 5 adults would trigger the "Adults over 4" surcharge, but 4 adults and 2 children wouldn't incur an extra fee. However, if someone had 4 adults and 3 children, then the overall 6 "Guest" surcharge would kick in.

However, when I added the second surcharge for guests, AirBnb stopped enforcing my Adults over 4 surcharge, and instead, only enforced the Guests over 6 surcharge. I set the Position on the two surcharges so the Adults over 4 charge would come first, but that didn't have any effect.

I guess I can't use both surcharges if I want it to work with AirBnb?

absolutely! This will eliminate most of "we thought" emails. " we thought" your cancellation policy is 30 days (when they signed and it is 60), "we thought" you will refund ("where it says no refunds), etc etc. Cannot wait! I have several areas that absolutely require initial (such as fire-sprinkler system, hot tub addendum, no pets, etc). Thus will vastly improve the flow and I will not have to have custom fields upfront.

Great! Looking forward To this. I remember, way back, when I asked you guys to have them go the the Rental Agreement Page and sign before they moved to the payment. Wish I could help more again. Taking care of my 5 year old granddaughter is very t8me consuming. You guys are doing a GREAT job! Thank you for your continued work. Very fortunate to have you all!

I just was reading the Airbnb website and found this:

"Booking policies
Any listing that you create through your software is pre-set to Instant Book. If your software supports it, you can turn on a Request to Book option for inquiries that are past your booking lead time."

Not sure if thats a new option that they made available

I also have run into this issue in the past and so never switched to API. Is it possible? Some of our owners prefer to have us let them know of a request before accepting.

Or is it possible to do API connection for only some of the airbnb properties on the same account?

I have found this for VRBO. I have not found how to do this for AirBNB.

I need to turn off instant booking and get more screening for a property. I would like to do this for only one property. Can this be done?

I am desperately searching for a beach house the week of July 18 through the 25th for 10 people. We had reservations in the owners canceled on us. Help please!

Yes please!!

Please write in to the Helpdesk, with the ORB number of the booking, and we'll take a look.

Hi there,
You mentioned in this post that some sort of alert for repeat guests was coming soon. Does this exist yet? If not, is it on the horizon?

I'm trying to hold a part of a guest's security deposit but receive this error when submitting the release.
The booking was through VRBO.
I haven't done this before. Any assistance would be appreciated.

There aren't *automatic* tools, but you can import their data using our Excel templates:

https://www.ownerrez.com/support/articles/importing-outside-bookings

I am currently using YourPorter but an trying to switch to OR. I have imported my calendars from Airbnb and VRBO but I wondered is there an automated way to import direct bookings that were created in my other Channel Manager or do I have to recreate them in OR?

That sounds great Paul. Look forward to that addition.

@Chris: You're right about certain things like push notifications or camera integration (for cleaning checklists) though camera stuff can actually be done with regular web app. To bridge the gap on push notifications, we've kicked around the idea of having System Alerts go from email to text (or both) so that you get a text message instantly for certain things. That would help and make it so we didn't spend huge amounts of resources on a native app when 90% of what a native app would do is already in the web app.

@Jennifer: On the property rules. Find a property > drill in > Rules tab > Change button > scroll down.

Where do I change the check in and check out time that is used by {BCHECKIN} and {BCHECKOUT}?

With Airbnb channel messaging integration (and hopefully HomeAway--sorry, Vrbo--and others coming soon), I think the need for an app has increased greatly as I can foresee using OR in place of the native AB/HA/etc. apps and moving away from relying on email notifications and instead relying on app push notifications for things like inquiries/booking notifications/messaging notifications/etc. I know it's not a cheap/simple process, but there's a lot of value in it, especially now.

If you are already using our API connection, don't worry about it, you're already compliant.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-homeaway-common-issues-questions#price-consistency

I am hoping to learn from others on the best practices of creating owner statements.

I am currently doing them monthly. I am not sure the best way to deal with bookings that overlap dates.

When you generate statements, what "booked range" and "expense range" do you like to have selected?

What is Pricing Consistency with VRBO?

I received an email that went into why its good, why it's required, but it never defined what 'price consistency' means or gave any examples. If we have API integration, are we already compliant?

Interesting. I do not miss not having an app in the least. Have too many apps on my phone already. I think what OR has works just fine. JMO.

+1 for this!

When you are not using an API connection, but just iCal calendar feeds, OwnerRez creates bookings and blocks based on imported data send to us in the iCal calendar feeds you've imported. When a new event appears in the calendar feed that we haven't seen before, we create a booking; when that event disappears from the feed, we cancel it.

Unfortunately, the various listing channels tend to create events in the calendar feed that aren't really bookings. For example, when a guest starts through the booking process, the dates they've selected will be blocked off, even though they haven't completed the booking process and made a real booking. This makes a certain amount of sense, since you wouldn't want two people booking the same dates at the same time.

However, because of the way the iCal standard works, this leads to the kind of whiplash you're seeing, as "bookings" bounce in and out of existence.

To prevent this, where possible, OwnerRez tries to identify what's a real booking and what isn't. That's why we recommend using the setting to import "Bookings Only", not "All Events". This generally solves this problem.

Unfortunately, we can only do this if the channel provides some sort of status flag in the calendar feed from which we can determine which events really are bookings and which aren't. VRBO does. Airbnb also does, but it's not completely reliable. Currently, it looks like Booking.com does not.

This is one major reason why we recommend to use API connections wherever possible - they don't have this problem.

My calendar for one of my houses keeps blocking and then unblocking itself. People cannot book for one particular house for next May 1-June 29, 2021. I get 40 emails per day saying "calendar blocked" or "calendar dates canceled"

It is really annoying and I cannot fix the calendar to make this go away. What can I do?

Owner Rez says the issue is the Booking.com Calendar and Booking.com says the issue is the Owner Rez calendar. Ahhhhhhh

Please help.

@Lauren: Everyone does it different. Some due impose a cancellation flat fee (call it 100 bucks) or pass the Stripe fee on to the guest.

So how do you handle this with guests? Are you passing the fees on to them? Just got a booking with VRBO API that cancelled a day later. Incurred a $65 fee from Stripe.