General Help and Questions

Latest Activity...

PayPal 7 replies

BlueMtnCabins
Jun 10, 2019 3:48 PM
Joined Jun, 2016 1159 posts

yes. Using regular paypal account.

surcharge - minimum? 4 replies

JTVRs
Jun 9, 2019 9:10 PM
Joined Jun, 2018 385 posts

I am adding tours as options to the booking. I can specify number of guests, but I need to set a minimum to make it worthwhile. Such as a minimum of 4 people

The Multiplier allows starting to charge people after a certain number, but that is no help.

Optional Add-Ons
"Add 1/2 Day Local Tour - JW for 3 guests for $285.00 + tax (What is this?)"

Listing Quality Analyzer 2 replies

BlueMtnCabins
Jun 9, 2019 8:44 PM
Joined Jun, 2016 1159 posts

seasonal rate for what season? if you are testing for the season that neither the given season covers nor the spot rates, you will be rate-less.
Suggest setting a default (standard , whatever you want to call it) rate that reoccurs and goes from Jan 1st to Dec 31. Give it lowest priority like 1. Then you can define seasonal or spot rates even on top of that. Your seasonals should have higher priority (like 5). The higher priority seasons take precedence over lower priority seasons. That allows you to define say 4th of July weekend on top of your summer rate without having to break up "summer" (which may be June, July, Aug) into "before" and "after" 4th july weekend.

hosted website 3 replies

JTVRs
Jun 9, 2019 8:43 PM
Joined Jun, 2018 385 posts

I am using a hosted website with you. Where do emails to that domain go?

hole in the surcharge/discount, elsewhere? 1 reply

JTVRs
Jun 9, 2019 8:36 PM
Joined Jun, 2018 385 posts

I want to create a cash discount for direct bookers. But I cannot seem to do so for hosted website, only for listing sites, as direct booking/hosted website is not an option?

Surcharge > Criteria > Listing Sites.

Listing Quality Analyzer 2 replies

JTVRs
Jun 9, 2019 10:17 AM
Joined Jun, 2018 385 posts

For my US Congressmens Residence, I am getting this message

---> "No rates found. Enter them in Settings > Pricing."

I have Seasonal Rate and Spot Rates. What am I missing?

PayPal 7 replies

JTVRs
Jun 9, 2019 9:19 AM
Joined Jun, 2018 385 posts

Does anyone use PayPal as an additional payment method (I am a heavy "Pay with PayPal" user)? I just got approved from Lynnbrook.

I am trying to keep it simple in the beginning, but not sure if setting up a PayPal biz account adds much value in the beginning. I don't want any hard pulls on my credit if they do a background check. Already have several this year and I want to buy another property in winter...

field codes 3 replies

JTVRs
Jun 9, 2019 8:59 AM
Joined Jun, 2018 385 posts

Wherever possible to insert a field code (such as email templates), would be nice to have a Define New Code button that is immediately available.

I am going to provide a nearby address for reference (cross streets) and only provide actual address & doorcode near Check-In if they have met the payment/govt ID/other requirements.

I also need to provide a "GPS Address" for the side street entrance to building because the actual building address will have them constantly annoying my salon tenant in front.

Cleaning/surcharge 2 replies

BlueMtnCabins
Jun 8, 2019 8:30 PM
Joined Jun, 2016 1159 posts

I would suggest KISS method. cleaning fee should be flat because if you plant to use OTAs, they only support flat cleaning fee. What you can do is change max cleaning fee, and create a discount based on season and number of days to offset the fee, if you wish.

Generally, the fewer line items your quotes have, the more straightforward they are, the better. People do not like to have to decipher complex quotes.

amenities 5 replies

BlueMtnCabins
Jun 8, 2019 8:26 PM
Joined Jun, 2016 1159 posts

Chris Hynes said:

There's a difference between what people look for in a purchase vs. a vacation.

exactly. Some suggestions are not very VR-related. Such amenities can be in property description.

direct bookings 8 replies

BlueMtnCabins
Jun 8, 2019 8:25 PM
Joined Jun, 2016 1159 posts

I will not watch youtube, sorry. If you mean mutual ical syncs, that is there but not instant either. You can use it in a pinch but why. It is redundant if you use OR as master calendar.

What's on the OwnerRez roadmap? 17 replies

BlueMtnCabins
Jun 8, 2019 8:24 PM
Joined Jun, 2016 1159 posts

JTVRs said:

Just looking at it. Amazing price for 3rd gen, on amazon. $229 for example. But not sure if it can handle check-in and check out times. There is smart lock and then there is a vacation rental smart lock...

https://www.amazon.com/s?k=august+smart+lock


sometimes simpler is better when it comes to VRs. techno gizmos can be cool and great and all that, but are u in business of testing new cool gadgets or you are in VR business? if latter, maybe consider option that already tried /tested/works in VR situation. I gather there are several already VR-proven locks that OR already integrates with, maybe pick one of those and call it a day>?

direct bookings 8 replies

JTVRs
Jun 8, 2019 8:24 PM
Joined Jun, 2018 385 posts

Airbnb- VRBO sync

For example: https://www.youtube.com/watch?v=VtcZ7YRMce0

security deposit 4 replies

BlueMtnCabins
Jun 8, 2019 8:20 PM
Joined Jun, 2016 1159 posts

JTVRs said:

Soooo. they cannot give deposit and I keep their money? There is so many people running around maxing out their cards, that I am trying to grasp likely scenarios. They show up at my door having paid but no security possibly collected and I should do what?

They get an email. It is up to you to set up in a way that is secdep is not reserved, do not send them door code / address (i.e they cannot just show up). It can be all controlled by triggers. I do not send the door code until fully paid, and rental agreement is on file (I do not use credit card hold secdep) - all via trigger set up. Also as stated above you and guest get the email to fix their deposit, it is your job to follow up if need be.

direct bookings 8 replies

BlueMtnCabins
Jun 8, 2019 8:17 PM
Joined Jun, 2016 1159 posts

I would not worry about Tripadvisor. If you get a booking once in a blue moon, it will be a minor miracle. There isn't "mutual" IB function between ABB and HA. I dunno where did you get that idea. each has its own IB, nothing mutual about it.
Better have one calendar (such as OR) as your MASTER. everything will sync to/from that calendar but I would suggest avoid syncing to each other (like ABB to VRBO and vrbo to Airbnb).

Where you have API, sync will be instant. Where you do not have API, it will be just to/from ical calendar sync. Frankly, I think you are overthinking it. The only 2 that can penalize your for double booking /cancellation are Tripadvisor (but chances of any booking are slim) and Booking.com.

So we already established that b.com has API, so that is instant. I would suggest NOt doing IB on TripAdvisor. Everything else will just sync to/from OR master calendar.

I have IB on my own site, ABB, VRBO, Booking. So far no issues. And I do not even have API with vrbo because I only have 3 properties.

What's on the OwnerRez roadmap? 17 replies

JTVRs
Jun 8, 2019 8:14 PM
Joined Jun, 2018 385 posts

Just looking at it. Amazing price for 3rd gen, on amazon. $229 for example. But not sure if it can handle check-in and check out times. There is smart lock and then there is a vacation rental smart lock...

https://www.amazon.com/s?k=august+smart+lock

A little confusing 2 replies

JTVRs
Jun 8, 2019 8:08 PM
Joined Jun, 2018 385 posts

mine looked greyish. But it seems "Holidays" with a blue box should be added to the legend at bottom.

What's on the OwnerRez roadmap? 17 replies

JTVRs
Jun 8, 2019 8:03 PM
Joined Jun, 2018 385 posts

Not sure. Here seems to be integrations with:

Alexa

Z-Wave: https://support.august.com/z-wave-plus-security-H1NJvLy0Of

AirBnBL https://support.august.com/airbnb-integration-faq-B1YAULkC_z

IFTTT: https://ifttt.com/augusthome

Maybe API? https://github.com/jmaxxz/keymaker/issues/5

direct bookings 8 replies

Chris Hynes
Jun 8, 2019 8:00 PM
OR Team Member Joined Oct, 2012 1403 posts

API for HomeAway/booking.com/TripAdvisor.

For Airbnb, iCal sync and channel bridge. You won't need channel bridge for HomeAway because it's API but you will still need it for Airbnb.

Airbnb, VRBO, Trip Advisor 1 reply

Chris Hynes
Jun 8, 2019 7:59 PM
OR Team Member Joined Oct, 2012 1403 posts

Yes, we can push new listings for VRBO and TripAdvisor automatically via API. That requires a minimum of 5 properties.

We don't currently have a full listing push for Airbnb, but we can push and pull rates.

Cleaning/surcharge 2 replies

Chris Hynes
Jun 8, 2019 7:58 PM
OR Team Member Joined Oct, 2012 1403 posts

I would recommend a standard cleaning fee -- anything you do with custom logic like that would be only applicable to OwnerRez because the OTA's only recognize standard flat amount cleaning fees.

In most cases, you want to charge more for a shorter stay because there's less nightly charges to defray the cost of the turn. If you're really worried about a $90 fee, make it $50 and then add $5 to your nightly rates.

direct bookings 8 replies

JTVRs
Jun 8, 2019 7:56 PM
Joined Jun, 2018 385 posts

7 properties and 2 comboes (looks like 9)

I understand ABB & HA have a mutual instant booking function to avoid double booking

So the best practice at this moment is:

HA/VRBO api?

Booking.com api (I think)?

and for flipkey + AirBnB what?

where does channel bridge fit in now?

is this pricing correct? 4 replies

Chris Hynes
Jun 8, 2019 7:56 PM
OR Team Member Joined Oct, 2012 1403 posts

I forced the delete on that surcharge.

A little confusing 2 replies

Chris Hynes
Jun 8, 2019 7:54 PM
OR Team Member Joined Oct, 2012 1403 posts

Holidays are blue.

security deposit 4 replies

Chris Hynes
Jun 8, 2019 7:53 PM
OR Team Member Joined Oct, 2012 1403 posts

If a scheduled secdep hold fails, OwnerRez'll send you an email notifying you that the deposit failed, and send the guest an email with a link to fix it. Usually people are good about fixing it themselves.

direct bookings 8 replies

Chris Hynes
Jun 8, 2019 7:52 PM
OR Team Member Joined Oct, 2012 1403 posts

If you have 5+ properties you can use HomeAway API, and we recommend it for that exact reason -- much more automated that way.

payments - bitcoin 1 reply

Chris Hynes
Jun 8, 2019 7:51 PM
OR Team Member Joined Oct, 2012 1403 posts

You can add a custom instructions payment method and include instructions there for how to pay via bitcoin, venmo, zelle, etc., then record the transaction on the booking.

amenities 5 replies

Chris Hynes
Jun 8, 2019 7:51 PM
OR Team Member Joined Oct, 2012 1403 posts

There's a difference between what people look for in a purchase vs. a vacation.

What's on the OwnerRez roadmap? 17 replies

Chris Hynes
Jun 8, 2019 7:50 PM
OR Team Member Joined Oct, 2012 1403 posts

Not currently. Do they have an open API?

Airbnb, VRBO, Trip Advisor 1 reply

John W
Jun 8, 2019 7:42 PM
Joined May, 2019 6 posts

I'm new to the system. Can you push the information from OR to hosting sites for new listings ?