General Help and Questions

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Heads up: we added a import from VRBO/HA export in the tools menu that will take their reservation export to CSV and populate contact info and guest count.

Do you have any emails that have been received into your account? Or can you forward a copy to chris@ownerreservations.com?

I'll have a look and see what we can do.

Curious if there is anyway to parse an evolve booking email so that I can automatically create a booking from their email? This would save lots of time and headache...

email addr, number of guests, phone number. that is it.

Thanks. Found it in list mode.

The filter button has moved to the next line so that the current filters are always shown inline.

Also, filtering isn't supported on calendar views -- you need to be in list mode.

Where do I find this filter now? I don't see it as in the screenshot you posted.

That sounds great

Nope, there's not a way to do that currently. I think we need two more options on that report:
- Include blocked-off time (defaulted to no)
- Include events: Arrival, Departure, Staying

Then you could check just Departure and get what you want. Would that work?

Fix is in testing, will be rolling out shortly.

Also includes better inquiry recognition and email bodies on recognized inquiry notifications :-D

I'd like to exclude arrivals and blocked off dates from a Date Range report to only send a report of departures over two weeks. Am I missing how to do this? TIA.

We noticed this too about a week ago. Please update for FlipKey, TripAdvisorr and VHR!

I have noticed that lately couple of TA inquiries come with "unknown property". Somehow parser stopped recognizing them. I have to edit to specify property. example ORI801085206

Not a lot but consistently enough that I'll need to keep an eye on it.

Thanks,

Best thing for those is to go to the Email tab on the booking and trigger a send for that email manually. Do you do a lot of same day bookings? Usually those take a bit of attention to make sure cleaning and communication go out for the last minute items.

Yet a "1-day before booking trigger" still won't fire for a same-day reservation, correct?

Ok, thanks!

Right now, triggers don't fire if the due date is past -- this is to keep old ones from firing inadvertently. We've thought of making a trigger option to send even if past, but need to get that right so it doesn't make it easy to send triggers on accident.

In the meantime, the best way is to create a trigger to send the details a second time a day before arrival. That's good because it covers the last minute bookings as well as reminding guests of the check-in details -- no more calls with "I can't find the email" when it's right at the top of their inbox.

I have a check-in message trigger set up that will send an email 7 days before a guest's check-in.
Last-minute check-ins that occur within that 7 day window don't seem to fire. Is there a way to still trigger these?

We don't know all the html commands and were looking at a few programs available that we can use to more easily create html rich content, then copy and paste to OR emails.

The easiest way to do this is to create a recurring dates season from 1/1 to 12/31 and call it "Standard". Then whatever rates you set up for that season will be used when no other seasons apply.

What sort of software are you looking for? Most should work in terms of pasting HTML into OR, just as long as there isn't any extra stuff like <script> tags. Are you running into an issue?

Should be in the next week or two, depending on holidays.

I have seasonal pricing for a few different times in the year and on the dates, I don't have marked it's just a standard price like AIRBNB & VRBO does on their rates. Is there any way I can do this on OwnerRez?

Thanks again
Cathy

Can you recommend an html software to easily write emails that's compatible with OR. I want to make the emails prettier.

Any update on when this code fix will be added ?

Interesting. The "day off" issue from VRBO seems to be fixed now. Must have been a bug.

I will chat with Evolve about the 2019 booking...my guess is they are gaming the system by synching calendars then removing booking to increase their position on the search rankings....just a guess

I reviewed the logs and their feeds showed 7/25-7/30 at one point which synced in (you should have received an email at that point), but checking their feed now they show correctly as 7/24-7/29.

We've gotten several reports from OwnerRez users that their Evolve syncs have gone a bit haywire in the past couple of weeks. I checked the feed and that 1 day booking in 2019 is still there, moving by one day. You can test this by opening their feed in Google Calendar or Outlook. I'd recommend contacting their support to see why they're changing dates in the feed and adding extra blocks.

Could you make a Winter season with the same rates as the Standard? That'd be the way to do it right now.

The other way would be to have arrival date range criteria on the trigger as well, which is on our to do list.