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Yet a "1-day before booking trigger" still won't fire for a same-day reservation, correct?

Ok, thanks!

Right now, triggers don't fire if the due date is past -- this is to keep old ones from firing inadvertently. We've thought of making a trigger option to send even if past, but need to get that right so it doesn't make it easy to send triggers on accident.

In the meantime, the best way is to create a trigger to send the details a second time a day before arrival. That's good because it covers the last minute bookings as well as reminding guests of the check-in details -- no more calls with "I can't find the email" when it's right at the top of their inbox.

I have a check-in message trigger set up that will send an email 7 days before a guest's check-in.
Last-minute check-ins that occur within that 7 day window don't seem to fire. Is there a way to still trigger these?

We don't know all the html commands and were looking at a few programs available that we can use to more easily create html rich content, then copy and paste to OR emails.

The easiest way to do this is to create a recurring dates season from 1/1 to 12/31 and call it "Standard". Then whatever rates you set up for that season will be used when no other seasons apply.

What sort of software are you looking for? Most should work in terms of pasting HTML into OR, just as long as there isn't any extra stuff like <script> tags. Are you running into an issue?

Should be in the next week or two, depending on holidays.

I have seasonal pricing for a few different times in the year and on the dates, I don't have marked it's just a standard price like AIRBNB & VRBO does on their rates. Is there any way I can do this on OwnerRez?

Thanks again
Cathy

Can you recommend an html software to easily write emails that's compatible with OR. I want to make the emails prettier.

Any update on when this code fix will be added ?

Interesting. The "day off" issue from VRBO seems to be fixed now. Must have been a bug.

I will chat with Evolve about the 2019 booking...my guess is they are gaming the system by synching calendars then removing booking to increase their position on the search rankings....just a guess

I reviewed the logs and their feeds showed 7/25-7/30 at one point which synced in (you should have received an email at that point), but checking their feed now they show correctly as 7/24-7/29.

We've gotten several reports from OwnerRez users that their Evolve syncs have gone a bit haywire in the past couple of weeks. I checked the feed and that 1 day booking in 2019 is still there, moving by one day. You can test this by opening their feed in Google Calendar or Outlook. I'd recommend contacting their support to see why they're changing dates in the feed and adding extra blocks.

Could you make a Winter season with the same rates as the Standard? That'd be the way to do it right now.

The other way would be to have arrival date range criteria on the trigger as well, which is on our to do list.

There are multiple other iCal calendar synch issues (all with homeaway from Evolve). They seem to be shifted by a day...like there is a time zone issue with homeaway perhaps? Did it change when daylight savings time hit???

Here's something even more concerning. The booking from Evolve on property https://www.homeaway.com/vacation-rental/p4449641#ratesAnchor shows July 24-29 of 2018.

The ical synch for OwnerRez results in July 25-30. http://www.homeaway.com/icalendar/e44a4992c8ec485b830f126b7ee9eb1e.ics. YIPES please look into this ASAP!

Yes, it is an Evolve iCal synch from HomeAway.

ical:

http://www.homeaway.com/icalendar/23d284106cd3413da2588376effd582d.ics

I have an email template that I send to guests who are booked to stay in Nov - march time frame (outlines weather conditions and that it may snow). What i have been doing is having it triggered x days after booking is created for specific rate "seasons". issue is that while it may be a calendar winter, it may have rate "season" of Standard (default rate), so the email does not trigger. I do not want to apply the trigger across the board as Standard may cover some dates in Sep, for example, when "winter" warning does not apply.

Ifs there a way to define calendar 'season" or trigger to send email for stays falling into in Nov - March time frame? TIA

Airbnb includes those rules in the iCal but I don't think VRBO does. If you send me a property or iCal URL and point out the phantom ones I'll have a look.

Yes, thank you, I did not realize it was optional.

Syncs and imports have options at the bottom under email to set whether to email or skip notifications and third party alerts.

Is that what you're looking for?

Do the 3rd party alerts not go out on imported /synced bookings?

can it be related to your booking lead time set up on VRBO? such as you do not take bookings less than 2 days in advance.

Yep, HomeAway has been having some very strange issues with iCal recently, including events and then removing them.

Are those calendars through Evolve by any chance? We're getting the most reports about Evolve accounts.

For whatever reason my calendar synch with keeps adding a single day of blocked off time then a few hours later it removes the blocked time. This has been happening for a few weeks now, not sure what is going on but it happens for all 4 of our properties.

I think it will.

Go to the Bookings tab, switch to List view. Filter the list how you want, then use the Export button to export to Excel. That includes a ton of data about the booking including name, email, address, notes (where your "traveling with" is), etc.

We have to add it first :-) Does that simple scenario work for what you need?

Hi -

How can I export my guest name, address and "traveling with" data for 2016-2017 to an excel sheet to set up a mail merge and print labels?
We send holiday cards throughout the year.

Thanks!
Alice

Hi Marinas Edge & BlueMtnCabins,
I am wondering how this worked for you via TA? I have more than 5 listings so would be eligible for this channel management option but am on PPB with TA. Are you as well & were you able to convert to PM? Any pros/cons to converting to PM?
Thanks,
Barb