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Thanks Ken. I found the section under property description. The fine print. You can tick a box in there.
Sorry,
Could-we close this topic? It looks like they are all working fine now. Thanks for the usual support.
Hi,
Is anyone else having the issue with booking and calendar widgets which are set to "all properties" but showing for all properties data from the default property (i.e. first property on the drop-down lists)?
It looks like it's since yesterday.
Thanks
There is some limited ability to control specific data included, but, we do plan on adding more fine-grained permissions over time.
I'm not quite sure I understand the details of your accounting question though, perhaps you can write in to the Helpdesk with a specific example?
It would be super helpful to have more flexibility on what an owner sees on their portal. For example, show the reservation # but not the details like the number of adults, children, pets, and the source listing.
Also, have the option to show owner revenue after a statement is published. We markup the rates depending on the OTA and manager income. However, the markup is included as part of the rate. This confuses the owner because they don't know the 'true' nightly rate.
I wish the payment fields could be added to the booking template info as well. I think it's important to remind the guests what card they scheduled their final payment on. As most of my final payments are over $4,000.00 it could mitigate a lot of problems. I spent one full afternoon creating a custom email template with the payment fields only to discover that I can't set up any triggers for payment templates. It was a HUGE waste of time and very frustrating.
This is exactly what Im trying to do. I cant figure out how to create a trigger for a 2nd payment reminder email, as it appears that triggers are only allowed for "booking conversations". I must be missing something?
Unfortunately, Booking.com does not have a "House Rules" area in the same way that Airbnb and Vrbo do. You could mention it in any of the property description fields, but, at present those are also configured directly in Booking.com, not OwnerRez.
I am looking for info on how and where we put the info requiring a rental agreement with Booking.com. I keep finding the Airbnb and VRBO information but am going around in circles with booking.com.
Help as ever gratefully received.
James
Unfortunately, no, this is not possible, because Vrbo has no custom quote API, nor can you generate OR quotes and send them to Vrbo guests who have not yet booked.
Ok, so pre-approval not needed. Though what if I wanted to send the guest a quote for different dates? Is there any way to do this through VRBO or OR?
Please get rid of the conflicts on VRBO. Other hosting sites have figured it out. The red conflict is a huge problem, especially when Airbnb or Book.com have an issue. It takes hours and days to figure it all out if the conflict was not there in the first place it would make life easier. API does the same thing.
PLEASE YOU CAN MAKE OWNER REZ A STAND ALONG JUST LIKE AIRBN VRBO AND BOOKING.COM!
Facebook has some funny caching issues. Here's more information on how to fix that:
https://www.ownerrez.com/support/articles/hosted-facebook-sharing
How do I get my Facebook post photo to be different when I share the OwnerRez link to my property on Facebook. When I put the web link in to Ownerrez website, it is pointing to an old photo and despite making some changes in various places, it is not changing. TIA!
Thanks Ken!
This can be a complicated question, and we'd be glad to discuss in more detail via a Helpdesk question, but, the short answer is: for both Airbnb and Vrbo, you need to establish a separate connection in OwnerRez for each separate Airbnb and Vrbo account.
Now, how you choose to divide things up is up to you. Some PMs choose to have each of their owners in separate Airbnb/Vrbo accounts. Others prefer to have all the properties, even with different owners, in one giant Airbnb and Vrbo accounts.
Once you have an established API connection to an Airbnb or Vrbo account, you can push a new property listing up into Airbnb/Vrbo via that API connection from OwnerRez. But, that will create the new property listing inside of the existing Airbnb/Vrbo account, which may or may not be what you want.
I'm running several properties in the UK and need to connect a couple up to VRBO and create new accounts for them.
I just wanted to ask how the API is organised?
For example for each property I have one Airbnb it shows a different API which is registered to the user.
For Booking.com I have one API which is showing as mine which has multiple properties in it when i drill down.
As I've currently only got one user who uses VRBO (its not a big thing over here). I'm not sure if a new link under the owners name will be created or a new link under my name?
Can anyone who has multiple owners with multiple properties on VRBO please let me know?
Thanks
Oh and as an aside do you need a VAT number to register on the API with VRBO and if you don't have one (most UK cottage owners don't) can we still connect to them by iCal or is that governed by their minimum number of properties thing?
The solution remains the same - you can create custom images with different dimensions that better suit your layout, and configure the Hero Unit to use those custom images instead of the standard ones configured in each property.
Has there been any new information or update as to how to make the carousel photos fit properly on the homepage? The photos look great on the photo page, but on the homepage they are too big and half of them are cut off. It feels frustrating to look at.
Speaking as a guest, though, I know I myself personally loathe the super complicated "jump through hoops and initial everywhere" type of rental agreement. And I have bailed on rentals because of those - I just wanna go on vacay, darnit, I don't wanna bring my lawyer with me! So there's definitely a tradeoff. There's a great deal of research in the Internet world emphasizing how you want to require the fewest possible number of clicks to make a sale.
But ultimately it is your choice.
As an owner, I just hate it when a guest who booked 8 months ago emails me a week before arrival and says they want to bring a pet because "they didn't know that pets are not allowed". or someone who takes it upon themselves to move my slate top pool table from its position and break a seal (necessitating the pool table guy to come out, re level and refelt) because "We do it at home all the time"; or that they cannot bring 12 of their in-town family members for an impromptu party on a whim....If I, as an owner, only had to deal with reasonable guests like you, none of this would be necessary. But unfortunately, the number of unreasonable guests is growing.
Has anyone had an issue with Tripz.com listing? We have ask many times to remove our listings as many we do not manage anymore or the prices have increased and tripz.com have not responded at all.
same here. Still there
Has anyone had an issue with Tripz.com listing? We have ask many times to remove our listings as many we do not manage anymore or the prices have increased and tripz.com have not responded at all.
Hi Jennifer,
Currently this is not possible at this time.
You should write this up as a suggestion in our Feature Request forum, so other clients can vote up your ideas for new and improved features in OwnerRez:
https://www.ownerreservations.com/forums/requests
~Caleb
Hi Daniel,
Generally at this time you are correct, they can't be changed for specific dates or seasons.
Typically we see clients utilizing cascading seasons with arrival/departure rules configured to prevent issues like the one you've described.
Please feel free to reach out to our helpdesk at Help@OwnerRez.com if you'd like more back and forth on this subject, we can take a look at how your account is currently configured and offer some steps or general guidelines on setting those seasons up.
~Caleb
I have these locks in 7 units currently and would love to know if a resolution was found?
You should still be able to write the response in OwnerRez and it'll be transmitted to Airbnb via the API, because the Airbnb API generally connects even bookings created before you established it:
https://www.ownerrez.com/support/articles/respond-to-reviews#respond
However, if you like, you can write in to the Helpdesk with the booking number, and we can investigate if it doesn't seem to be working as expected for you.
So this is the first time seeing a guest review come through since converting my OwnerRez to API connection. I want to add a short reply to the review as the owner but cannot find anywhere to do that through OwnerRez. Am I correct in that my response can only be done directly on Airbnb? This was from a reservation long before I did the API connection if that makes a difference. Thanks.
Thanks, Justin, for letting us know. We have updated the support article accordingly.
The Facebook messenger knowledge base article may need to be updated.
Thank you, Stephanie, that's an extraordinarily kind offer. I'd be more than grateful to take you up on it. I don't know how to communicate privately on this platform, and I hesitate to leave my information on a public site. I"m really interested in seeing a good chart of accounts, and understand how you book everything.
Thanks also for pointing me to the PM reports, which I was ignorantly unaware of. Those certainly fill some of the gaps.
Do let me know how to reach you if you can think of a way.
I'm a licensed realtor/property manager and manage thirty condos other than my own two. You do not need a separate bank account for each property you manage. You need one trust account. For me, that trust account is in the name of both my broker and my company. At the end of every month, I pay my owners, my broker, lodging taxes and myself from that account. Not simple, but the OwnerRez PM statement, Tax Detail Report, and Owner Remittance Detail Report provide most of the info I need to accomplish this. What is does not give me is the dollar figure of exact money in and money out which is a REAL pain since I have to get that number manually. In other words, what I need to know is that the money in period equals all of these distributions, No report provided that number as of now. Feel free to reach out if you need help.
