General Help and Questions

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So the only way to get alerts if Airbnb is linked through api is through email correct? I have 8 properties and people need things and answers right away. I get so many emails especially when sleeping. I would def miss things esp late at night if it’s only through email. Is there any other way?

Browser Push Notifications are currently in R&D (research & development). So that will help!

For now, if Airbnb specifically, you can stay logged into the Airbnb app on your phone to receive push notifications. The same applies for Vrbo using the Vrbo Owner app.

I'm just implementing OR and want to add that I'd love some kind of push notifications and/or badges for OR, especially in the progressive web app. This is the way I think most hosts and guests who use Airbnb and VRBO are used to being alerted to reservation requests and guest questions. Having a unified inbox on OR isn't super helpful if I need to keep VRBO and Airbnb apps installed for alerting purposes. 

Ordinarily no, though I believe there can be if your account is not based in North America.

Here's a bit more information:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#super-strict-error 

Hi Fabien

i use super strict myself, no other affects are associated with that selection. Never hurts to check!

Thank you Adria!

Just to triple check, there's nothing that gets affected by choosing a strict cancelation policy, other than aspects related to such policy?

As noted above, I'm afraid this is a misunderstanding - OwnerRez already does automatically sync as fast as the channels support.  This does indeed take some time, with some channels more than others, and at some times of the day longer than others depending on whatever else the channels' servers may be up to.  Unfortunately, in some cases this may indeed mean that guests can book on old rates.

Manually requesting a sync is never helpful and always slows things down.

The manual sync option is there for debugging and error situations where something gets stuck, and it's very useful in those cases, but in normal operations should never be used.

When you are API connected, the cancellation policy dropdown in the Settings> API> Airbnb> Change includes the options Super Strict 30 & 60. There is no connection to the one fee 15% pricing model when selecting super strict API cancellation policies.

I agree.  After updating rates on 48 properties for a just-announced concert in the area, I have to sync quickly.   It is a pain to have to sync each one individually.

  A full triger sync for all properties option would be very helpful. 

Hello, I just had a few consecutive cancelations which really messed up our calendars and after Airbnb revisiting their strict to make it a lot less strict, I realized that as a host I am not protected enough.

Airbnb says that for "software connected hosts" the (super) stricter policies are available. Would activating this option start shifting the service fee to me as a host (paying the 15% or whatever it is, instead of the regular 3%), or is this unrelated?

Thank you!

Hi Steve,

If a booking is showing on the statement but the remittance column is zero that indicates that theirs likely no proper payment info.

The system uses this formula to calculate the "can remit"  field, which is then used for remittance: "Lesser of Owner Amount x Guest Paid % or In Period %". So if a guest paid nothing, or there's no transactions on a booking the system will input a 0% for guest paid. If you're using a custom statement view the "Can remit" and "guest paid" columns may not be visible, I'd recommend previewing a statement with the "Full view" for troubleshooting purposes.

If you still have concerns or questions over that please feel free to email our helpdesk and a colleague or myself will take a look at the specifics of your account.

~Caleb

Hi Kathleen,

I'm having a similar issue as you.  The only bookings showing a $ amount in the "remitting now" column are my direct bookings.  Do you know how to get them to show up for Airbnb and VRBO?

I have a property that someone was able to book check in on 12/24 and check out 12/26 for a 2 night stay on VRBO. I thought I set OR to have a minimum 4 night setting for Christmas. I am OR integrated to VRBO and use PriceLabs (PL).

• I verified that I have no minimum night setting in PL under Customizations and no minimum night setting for the PL seasons.
• In OR, my property is defaulted to 2 nights min, but I have a season for Christmas created with 4 night min. 

Below is what I see in OR. What did I do wrong that allowed a guest to book only 2 nights, not my minimum of 4 nights?

This is my season setting that says dates of 12/24 and 12/25 need a 4 night stay:

My Rates calendar shows that the dates set in my season only require a 2 night stay:

We have reached out to our BDC contact with this specific scenario, he will be requesting his team to look into this and work with GetARoom regarding proper contact information being passed through.

Thanks for the timely warning!  If you ever see phishing, please always write in to the Helpdesk and forward the email.  There are actions we can take, to request the domain registrars to take down the fraudulent false domain, though this takes some time.

Be careful everyone! Email fraud via phishing is becoming more and more sophisticated. On first look this email seems to be authentic:

On closer inspection the language isn't consistent with OwnerRez communications.

The origin email information is also bogus:

from:	OwnerRez <no-reply@ownerrezs.com>
reply-to:	no-reply@ownerrezs.com
to:	"awaytocroatia.valentina@gmail.com" <darrell@makeitjamaica.com>
date:	Nov 1, 2023, 7:09 AM
subject:	Important Notice
signed-by:	ownerrezs.com
security:	Standard encryption (TLS) Learn more

Be VERY, VERY vigilant! We are under constant attack while trying simply to run our businesses!

DL

Fingers crossed that it’s approved by morning!

A workaround would be to type the guest’s first and last name into the appropriate areas of the Excel file

Still not updating to version 12.8 on the channel bridge or by forcing the update. 

Monday, 9:39pm PDT

I want to be able to put out a custom message on my Hosted Website.  Something like "Contact us for special Holiday Pricing".  Then, maybe in another month I can put out another customized message.

How can I do that?

Thanks

Tim

Hi Sallie:

It seems that, unlike us, Google does not work on Sundays. Hopefully iti is approved overnight.

Hi Adria,

I checked the channel bridge today, Sunday. Still version 12.7. Tried to force the update, and still no luck. Any status update?

Thank you,

Sallie

I am still unable to import from VRBO - getting the same error code (and I have no Airbnb listing so cannot import from there).  Pretty much stuck until this is resolved.  

It's fine to just use the Airbnb import and proceed with the setup checklist.

As another brand new OR user who is on step one of the set up checklist, can I continue with the setup or should I wait for the fix? I've imported my listings from Airbnb. 

Hello,

I am a brand new user of OwnerRez.  Per the title, when attempting to import my listings (2 total) from VRBO, I am getting an error message.  In particular, the message says "Please correct the errors below: The server returned an error resposne (429 429)". This occurs on both of my listings.

Any help would be greatly appreciated.

 

Erik are you still getting the error code? I can't upload any of my VRBO listings today either. Very frustrating

This 429 429 import error from Vrbo has been happening transiently. The engineers are working on a fix, but I don't have an ETA. If you have an active Airbnb listing, you. can import that.

I am still getting this error and do not have Airbnb. Does it matter what device I try or is there any workaround?

OK - I am still getting this error whenever I try to import.  When you say "transiently," does this mean I should keep trying to see if it goes through, or should I just wait until your engineers have a fix?  I do not have an Airbnb listing so I cannot import from there.

This 429 429 import error from Vrbo has been happening transiently. The engineers are working on a fix, but I don't have an ETA. If you have an active Airbnb listing, you. can import that.

Hi Adria, thanks yes I can send what info i have on this if you still require? I just double checked the fee is actually 13.2% not 13.5% (including GST). Thanks for the tips on how to get around this, I will investigate further.

Hi Sallie:
A Channel Bridge fix was released early today and approved by Google. Subsequently an Excel file error popped up, that fix has been released and is awaiting the Google approval. This will likely happen overnight. Can you do a new download Sunday.
https://status.ownerrez.com/notices/aioglwmhp3cnjxvs-vrbo-channel-bridge-booking-download-error

Hello,

I am a brand new user of OwnerRez.  Per the title, when attempting to import my listings (2 total) from VRBO, I am getting an error message.  In particular, the message says "Please correct the errors below: The server returned an error resposne (429 429)". This occurs on both of my listings.

Any help would be greatly appreciated.

 

I am getting the same error code, so frustrating!

I tried updating the channel bridge per the instructions, but Chrome didn't update it to the new version. So I guess this fix is still a work in progress.

Thanks,

Sallie