General Help and Questions

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You can have multiple Airbnb API channels created, each associated with a different Airbnb login, however each channel must use the primary host login credentials, not cohost logins.

Hi Ken, 

Is it possible to add more than 2 Airbnb accounts? I'm trying to add a 3rd following the instructions in this link but I'm having a hard time. Am I missing something?

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#multiple-accounts

I just had an inquiry from my website, I did not get an email notification for many hours after, I don't check the OR inbox constantly, so SMS notification of inquiries, bookings, or anything OR related is absolutely needed.

How do you set up notifications of bookings and cancellations to cleaning staff?

Which integrations insert data to OR?

So I finally got my first HTG booking that didn't end up canceling (my first two bookings were canceled, but HTG still invoiced me the commissions for those bookings until I challenged them). I went to pay...and while they now do support paying invoices by credit card, they only support Visa and MasterCard.

My business card is an Amex.

TBH, I'm just going to disconnect from them. Frankly, I hate doing business with European (and especially German) companies anyway--they are far too rigid, never focused on making life easier for their customers, and impossible to work with in general. It's a cultural thing, and I know this well, because one of my primary vendors at my day job is a German company, and it's a constant battle with them over their inflexible policies and insistence that everything fit neatly in whatever boxes they've invented. (FWIW, Booking.com, which is headquartered in Amsterdam, has similar issues...another reason I despise dealing with them.)

If they delivered me a decent number of profitable bookings, I'd deal with it, but I have one booking from them, and I've wasted more time fighting with them than the profit I've made on that one booking. If they want to grow in the US market, they need to make it easy to do business with them. Unfortunately, "making it easy to do business with us" is not a German ideal. So, bye-bye, HomeToGo.

Ahh yes, thank you guys. 

This is exactly what I was looking for. I just didn't know how to describe/call it.

You're the man Ken!

I think what you may be looking for is Custom Sources?

https://www.ownerrez.com/support/articles/custom-sources 

I believe the way Turno is intended to work is, the cleaning date is set in Turno, and then pushed back into OwnerRez, not the other way around.  I know Turno was having issues with the dates for awhile, but my understanding is that this was fixed list week.

I'd recommend reaching out to Turno to discuss the proper handling of cleaning scheduling, so that it will work as expected between OwnerRez and Turno.

You are welcome to work with anyone you like!  That said, OwnerRez offers an optional paid ProConnect setup service that can assist with much of what you need.  Please write in to the Helpdesk if you're interested.

https://www.ownerrez.com/support/articles/proconnect-setup-overview 

Does anyone know of a remote person that i could pay to help me setup and understand/Consult on this platform? Thanks Jay Nelson ( I own 2 properties ) I can pay you hourly thru venmo or cash app. My cell is 615-939-6570

The one unmentioned, though not insignificant, change I've seen is that API hosts can no longer access custom promotions. It's been reported other discounts are also unavailable to edit on Airbnb.

Thanks, Ken. 

Any reasons OR knows to NOT opt into the early access they are offering - in terms of any effect on API operations? They indicate it is a 1-way street, no going back. 

 

I am not inclined to do it, but could be useful to see what is coming.

I would view this like any Windows update or service pack.  Never be one of the beta testers (which is what this "early access" seems to be) and usually wait a month for all the bugs to be worked out.

I'm not entirely sure what you're asking here.  Are you asking if there is a way to have a "list your rental on our site" page that has a data entry form that inputs to Owner Rez?  If so, no there is no feature like that which I've seen.  Something like that would probably be best with a plugin for your site or something coded to go into your database.  Something like that, you're looking at a subscription model and there are wordpress plugins better designed for that and to handle the billing than Owner Rez is.

Now if you're asking about if you can create your own website that displays your listings and has a search feature, there are two options.  Option one is using Owner Rez's hosted wordpress sites.  That's the simplest way to go about it.  Option two would be to design your own Wordpress site and use Owner Rez's plugins and widgets to handle the property display, search screens, bookings, etc.  That's the option I chose.

One thing I've noticed with the integration is that when I have a cleaning date set in OwnerRez, it does not sync to Turno.  Turno then pushes a default date of the check-out date back to OR as the cleaning date.  This caused an issue where all of my cleanings for the month got reset to the date of checkout instead of the dates I agreed to with my cleaners previously.

I've disabled my integration for now as that caused some massive problems.

Is there a way to add our own Listing Site. There are so many and I don't see a point in asking you guys to add individual ones as they pop up.

Would it be feasible for us to create our own unique 'Listing Site' so we can categorize bookings from sites like Peerspace, Swimly, etc.

Especially if we combine hourly models with overnight rentals.

At present, Stripe is the only payment processor that supports 3DS with OwnerRez:

https://www.ownerrez.com/support/articles/payment-processing-3d-secure-3ds2

https://www.ownerrez.com/support/articles/payment-processing-gateways-stripe#Stripe-3ds2 

Hi there Ken and Team 

How do we enable 3DS ? 

Thanks

We have heard reports of issues, but aren't yet knowledgeable enough about the situations as to provide any authoritative advice.  In general, given that Airbnb has made it crystal clear that this is, as you put it, "a one-way street", prudence suggests waiting a bit to gain more knowledge before making an irrevocable decision.

Thanks, Ken. 

Any reasons OR knows to NOT opt into the early access they are offering - in terms of any effect on API operations? They indicate it is a 1-way street, no going back. 

I am not inclined to do it, but could be useful to see what is coming.

That's the plan, as Google and Apple have announced that their browsers will support on-phone notifications in an upcoming version.

5 years since the original question.  Several other booking platforms have launched in this time with this capability.  I love OwnerRez, but if this is not a function that comes online soon, this platform will be lapped technically by others.

I have to be able to receive a notification to mine and my staffs phone that we have received an Airbnb message.  Could you push that inbox notification number to the "app" notifcation center so we get a ping that way?

With Transaction Sync, you will receive an email alert if a deposit is unable to update a booking due to PM lock. You then unlock the booking, retry the deposit, and finally relock the booking. 

We decided it was better to notify you and give you the tools to fix the problem, rather than magically circumvent the restrictions everyone has come to know and rely upon. 🙂

A PM lock should prevent any and all changes to the financials of a given booking. This is no exception with channel bridge or the API transaction sync.

Hm. Not sure I like that. That should probably be looked at and thought through again by the OR team, because it has the potential to get things out of balance. (At least in the past, with Channel Bridge, we were notified when a booking had a PM lock, so that we could go through and manually update it or unlock it and re-run Channel Bridge for just that booking.)

Hi Alana,

I also wanted to jump in and add some information here for you,

Generally when creating a custom view, or generating a statement the system does provide small descriptions within most column headers via hovering your mouse over the question marks, that being said I understand it can still be pretty confusing and you did ask specifically about the owner columns, so lets break those down further.

--

Owner Revenue: This is everything the owner can see, i.e. no pre-deducted expenses, -- owner amount + pm commission - any 100% commission charges

Owner Net: This is the payout amount, the net they get after commissions and any pre-deducted expenses removed etc, with owner remitted taxes added and owner paid damage protection removed. In simpler terms this is the amount remaining after taxes and damage protection has been paid.

Owner Amount: This is is the same amount that would be remitted, and also is similar to owner net with the difference being you would get PM remitted taxes deducted but no owner remitted taxes added

--

To help illustrate these differences we made some example bookings in a test account and threw this statement together for you. The first booking, the PM handles Damage protection/Taxes while the second booking the owner handles them.

I hope this alleviates any confusion leftover, and please let us know if you have any further questions.

Have they provided OR with any documentation as to how/when these may be seen through the API? 

As of the present time, no, they have not.  Therefore we have no actions or changes currently planned, as we have no way of knowing what exactly they would need to be.  We are generally fairly brisk at responding to updated versions of Airbnb APIs, but the scheduling of how those occur, are documented, and released, is entirely on them.

How about the sunsetting of the email aliases?

That has been announced by Airbnb as being scheduled for September.

I think we can still accomplish what we need with Airbnb message triggers/templates?

Assuming you are using our Airbnb API connection, yes.  Recommended best procedure would be to use the Airbnb message triggers/templates to request guests to sign the rental agreement, because as part of that process they provide their direct email address, which can be used as needed for messages thereafter.

Appears they are adding a number of new things specifically for software-connected hosts (https://www.airbnb.com/resources/hosting-homes/a/upgrades-for-professional-hosts-602).

Have they provided OR with any documentation as to how/when these may be seen through the API? 

How about the sunsetting of the email aliases? I think we can still accomplish what we need with Airbnb message triggers/templates?

From past experience I am guessing it will be some time. Would be nice if OR could respond to such announcements of a big set of changes from a major OTA like Airbnb. 

- Chuck

That makes sense, however, I will warn that such a site will be visible, not just to your owners, but to anybody in the world.

Thanks for the reply. Despite the 'nature of the internet,' the nature of my owners is that they want to see the listing prior to going live. And the nature of business is that the customer is always right. ;-) So I'll post the workaround I used to keep my owners happy for other managers in the same predicament. I used a free, temporary WP site to embed the WP property widgets side by side on one page so the owners could easily compare the 3 new listings to each other. I also downloaded the current listings (managed by another company) so the old manager's listing and new manager's (me) listings could be compared side by side. That way the improvements and changes are obvious. Hope that helps someone!

Yes, there is not, as that's kind of contrary to the nature of the Internet.