Experience the difference of "Elite".

Getting Started

Core Concepts

Channel Management




Communication History

OwnerRez APIs

Payment Processing

Property Management




Custom Sources

Many OwnerRez features allow you to sort and filter by the source of an inquiry or booking - Vrbo, Airbnb, and so on.  But what about if you have a source that isn't listed, such as your own website or a specific owner?

Set up a Custom Source

Users can add their own custom source.  Go to Settings > Channels > Custom Sources, and click Add.

Create Custom Source

A new Custom Source has two parameters:

  • The Name that will be displayed in the various dropdowns and selectors (such as My Website or Owner Name). This field is required.
  • The Widget/Email Matching Domain Name that OwnerRez will use to identify the source (such as mywebsite.com).

Custom Source Video Overview

Widget Settings

If you are using a Hosted Website, configuring your domain name as a Custom Source is enough to properly identify all inquiries and bookings that come from it.

If you are using OwnerRez Widgets in your own site, however, that may not be sufficient, depending on how your site is coded.  Try the above method first, and if your inquiries and bookings are properly identified, great!

If they aren't, though, you can directly control the identification of each widget.  Go to Settings > Widgets, and for each widget individually, click on it and click "Change".

Scroll down to Options and look for the Listing Site field.  Select the Custom Source you want to identify this widget as being for.  If you don't see the source you want, you probably need to first add it as a Custom Source.

Save your changes.  You do not need to make any changes to the widget code or on the site where your widget is in use - OwnerRez will automatically identify the widget and properly categorize its form data.

Attributing a Booking to a Custom Source

Got a booking that is not attributed to one of your Custom Sources? No problem! You can change that in the individual booking. Users can navigate to the specific booking and click on Change/Move booking.

Change/Move Booking

In the Listing Site drop-down menu (of the Advanced section), users can select from one of the "My Listing Sites" Custom Sources. Click Save.

My Listing Sites Custom Sources

The Custom Source will now be listed in the Listing Site of the Channel section of the booking.

Booking Listing Site