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Hey all! Question re: expenses vs surcharges. I charge a certain flat cleaning fee per booking, which is in line with the market. However, the actual expense is a bit higher, and I have two vendors, as I must pay the house cleaner and a pool cleaner per turn.
Is there any way to split out these charges so they're correctly allocated as individual expenses on my PM reporting? Right now the owner is getting billed the actual cost, but it's just one line item, when I'm actually paying two vendors. I have to manually adjust every relevant booking to show the correct breakout.
I don't want to have more than one fee on the guest-facing side, so I can't make them separate surcharges. Is there a way to do this?
Relatedly, I have several properties that aren't managed (they're just owned by me) so I don't do any PM reporting as such. However, I would still like to record the expenses at their actual amounts instead of the rate charged to the guests, just for my own reporting. Is there a way to do this or would I have to "manage" them first? (not the end of the world by any means, just curious)
Thanks!
Hi Paul,
Any update on number-less URLs release date? Without this, Google is indexing the every page with the number, which isn't the most user-friendly URL to display. If OR starts redirecting to the number-less URL, Google should automatically see this redirect according to their canonical url documentation and update the urls accordingly.
Chris,
i would like to ask this question from a slightly different point of view.
Due to the large quantity of CC fraud and card reissues, we are getting a increasing number of request for verification of the CC number on file when the second payment due notice goes out. Can ORez look into providing some form of link in the booking fields for CC number and expiration date that will be used for the transaction to be automatically collected?
Regards,
Mike McDonald
You can go the List view in the bookings area and use the Filter button to filter it down by whether the renter agreement was signed or not.
Jodi: Could you write in to Help Desk so we can address your specific details?
Help@OwnerReservations.com
Right now, I have a reminder message get sent out after 4 days (I require signing within 72 hours of booking) and it CCs me. When I get that, I know a booking hasn't signed the agreement. It's the only workaround for now to the lack of a report or ribbon filter that shows missing legal agreements.
No. That’s not what we are referring to. The standard rate table on the rates page that is going to blow up once I switch on pricelabs
Or might you mean that an actual rates table is showing and you want that to be eliminated? You could simply hide the rates page via your Settings>Hosted Website:Once you tick that box, you'd have the option to disable that page & see if you like the results.
To show/not the rates on each day of the calendar, you'd want to go into the Widgets area and find your Multiple Month Calendar Widget. Inside that widget there is a box to tick to select "show rates for each day"
Where is this an option to switch the view to the calendar widget only? When I change it in site settings to Calendar or even None it still displays my rate table.
Hi Mila,
If you'd like specific help with those numbers you're seeing that do not match your calculations, please do email our help desk. The request will likely hit my desk and I can take a direct look at what you're seeing and we can sort the exact calculations together.
However to answer your question, if you look at any given booking and navigate to the expenses tab of the booking you can click on any of those charges. The line you're looking for is 'Owner visibility". If that line reads as "Don't show on owner statement (pre-deduct from owner earnings)" The system will generally remove it from the Owner Revenue formula.
~Caleb
You'd go to Settings>API>Vrbo and look near the top of the page. The format will be similar to what Ken shows above.
So WHERE do we actually find our account ID?
Hey Jennifer -- click and drag down on the bottom right corner of the Description box (just above the "Insert Field" button), where it shows 2 angled lines. That allows you to temporarily expand that box so you can view/edit your full description more easily!
Paul,
Unfortunately this filter option in ribbon view is removed in the last update of the new Ribbon view. Is there a timeline to put it back in. It was a very useful feature that we miss.
Unfortunately, this feature is not possible any more with the new Ribbon view. Filter option is removed. I hope it is built in in the next release.
I'm adding a new property and the Description is full but not when I edit making it impossible to edit or write a description here.
So much back and forth to get it right
It's a very small block to edit
I agree. A text message is needed when an inquiry is created. It is very important that we see the inquiry asap so that we can respond before they move on and book another place.
I would also love a notification alert on my phone when I get an inquiry via my website please!!! I feel that when a guest is looking at places to book they don't want to be waiting a long time for a response....they will likely just book somewhere else. Sometimes I don't check my emails for a few hours. It would be nice to be able to respond immediately like for airbnb or booking.com. Thanks.
Update: Support helped get it resolved. it was a conflict with another plugin.
Do the "Non-owner Charges" has to be remitted to be deducted from the total revenue for the payout? I can't quite figure out how the expenses, statements, and payout work, the numbers shown on the "preview" owner statement do not match my calculations. I've already read the articles, and the video wasn't clear to me.
I collect payments from VRBO thru Ownerrez using the Stripe integration. I haven't figured out how to do that for Airbnb or Bookings.com yet.
Hello Blue Mt., are you still using this lock company? Are you still happy with it?
Anyone notices their SMS messages starting to get blocked by carriers more? This has happened to me a few times over the last week.
We have not set up connecting Airbnb or VRBO to our property, yet. Is the only functionality of doing this to be sure that calendars are synched to avoid double-booking? Are there other reasons to connect the accounts such as for payment collection? I am hearing about chargebacks in VRBO and Airbnb occurring and something about being better protected if the payment was collected through Owner Rez. Is this something that can be set up instead of payment being collected through VRBO or Airbnb or am I misunderstanding? I
Has anyone noticed that from time to time there will be an asterisk after the name of a property? You can go in and delete it but I'm trying to find out how/why it pops up. We are definitely not adding it in. We can't make rhyme or reason out of it as we can't find the common denominator!
See this feature request:
https://www.ownerrez.com/forums/requests/optional-addon-items
It's fairly normal for Vrbo to send spurious errors due to intermittent network issues, new properties in the process of uploading, and other reasons. In most cases, these are irrelevant and can be ignored.
If you're seeing something not working properly, or the errors have been going on repeatedly for awhile, please write in to the Helpdesk with the error log, and we can take a look.
Hi Allison,
We actually have an upcoming release with an included feature that should be fixing this.
~Caleb
Hi all.
Anyone having VRBO issues?
In the last 2 days I’ve had 4 emails from them.
VRBO listing integration
VRBO unit availability integration
VRBO lodging rates integration
all with Advertiser index processing failed with error.
I’ve run the listing quality analysis and everything looks ok.
Any thoughts?
