General Help and Questions

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That is too bad, It would of been nice to have everything in one place. Very disappointed.

John Lowe

Unfortunately, this is not possible.  The cancellation rules are set by Booking.com and can't be overriden by OR.

ok. so my partner central account is no longer compatible with OR, API. and i should start over with VRBO.

understood.

I would recommend configuring OwnerRez first, and then, setting up a new Vrbo account through our API system.  Vrbo accounts and Expedia accounts are not at all the same thing unfortunately, even though they are the same company.

Charging the initial $50 as a cancellation fee would be the most common version of this that we see. 

Keep in mind though, that wouldn't work for Airbnb bookings, as you have to use one of their cancellation policies. 

"Super Strict 60" would give them a 50% refund if canceled at least 60 days prior to arrival.

so i have a old expedia account. do i have to make a new account with VRBO and conect the API for VRBO. or is there a way to use the expedia central partner? maybe conect the iCal. whats your advise?

So i had a CC decline due to insufficient funds and another because of the bank declining the transaction. In both cases the reservation remained and they where given 24 hours to submit a new card. 

Q#1 is there a way to instantly cancel the booking and not have the wait time?

the second issue for the insufficient funds. The 24 hour period was trigured.. then OR sent another notice to bookings.com that the card was invalid and this trigured a aditional 24 hour waite period. how do i keep this from hapening? the booking is 2 months out and i am not overly concerned.. but if this was a week out or just days out this would tie up my unit and make it unbookable.. is there somtheing i am not doing?

I am needing to expedite the cancellation of invalid cards.

So I would like to collect $50 at time of booking and the remaining balance 1 day before check in. But make the $50 nonrefundable. 

I can either: charge them a cancelation fee of $50 or use a no cancelation policy as work arounds to make it happen. I have not found a way to do it in settings as an option. 

With all that said.. what would be the best way to make that happen actually? I see issues with both of the ways I mentioned, so I'm unsure and seeking advice!

Thanks in advance

- Lacey Jones 

thanks for letting me know.

Whelp... we just entered "later in 2022."

Justin Ford the industry's safety guy just posted this in FB Group: Rent Responsibly:
Entering our 3rd year of safety reviews and our Partnership with Proper Insurance here at Breezeway. We're saving hundreds of renters from injury or death in short-term rentals everyday because of people like Kim, who want their renters to go home with great memories - not band-aids. AND - owners are saving 5% on their insurance premiums with Proper too! How is this not a win? Get your STR safety reviewed by our team at Breezeway today - it's FREE - https://www.breezeway.io/safety-review and be sure to get a quote from Proper - again, FREE - https://portal.proper.insure/Lobs/PRI/CreateAccountCP.aspx. 

So I did and was dismayed to discover OR is still not listed! 

Not Using One of the PMS Systems Above? No Problem!

Our platform can read iCal links from PMS systems, Airbnb, Vrbo, TripAdvisor and more, so you'll be able to use the full value of Breezeway's platform and mobile apps to elevate your property operations and services.

Meanwhile...and updates?

Originally our photographer had uploaded it to VRBO - using one of the supported platforms. When I switched to API, the VRBO integration team figured out how to keep it for me. I'm not any help - sorry!

Just started using the iCal feed to a Google calendar to help manage reservations from multiple devices and locations.  However, it appears that each month the reservations from the previous month(s) are removed from Google.  Consequently we cannot use it to review past guests and stays.  Is this intentional?  Any workaround available?

TIA

Hey Sally... I have the same and was wondering how you ended up implementing this... what I see on VRBO for virtual tours looks like they only allow 2 vendors to upload tours?  I have our photographer do our so it's not on one of those 2 platforms.

I got the same message post API.  Should I delete the sync?

Thank you! That worked.

For the hosted website, the rate display setting is at the site level and controls the various widgets on the site.

Go to your site and click the Change Settings button.

Then, under rate display choose "Table" (to display the rate table only, no daily rates in the calendar). Or None to display neither daily rates or table, but only quoted rates during the booking process.

Thanks! I am looking at that widget and it looks identical to yours except that tick box isn't there.

There's a setting for that somewhere on the widget.....  ah, yeah here:

Try turning that off.

Hi, I was wondering if it is possible to show the calendar for availability (on the website we built using OR), but not show the prices for every day?

Help! I have a booking for October 2-6. This condo sold and closed on 10/5 meaning the old owner is due rents for October 2-4 and the new owner is due rents for 10/5 with the 6th being the check out day. Taxes and cleaning will also need to be pro-rated between the two owners. I have configured the new/old owner on the Owner Configuration Page, but that is not adjusting the statement. Any suggestions for being able to split the amount between the two statements? 

I am wondering if it is possible to automatically block the day before if a guest has an early check-in (or block the day after if they have a late check-out)? Right now I manually block the dates if a guest requests an altered time. I would like it to only apply if it is greater than 1 hour difference from my default. Thanks for the help!

I'm set up and approved for the SMS. I have my SMS number to transfer to my phone, however, I'm not getting ANY notifications outside of an email, that I have a message. I'm not sure what I'm doing wrong. I seems like I have everything set up correctly. VRBO is the worst! I don't always check my email.. so I have to end up giving out my personal phone number just to be able to communicate in a timely manner. Any help would be greatly appreciated. 

Thanks! 

Hi all, I'm trying to pull a report to see which coupon codes have been used. Is there such a thing or anyway to see which coupon codes have been used? 

That was just an example. I understand it won't change old ones. I figured out what I did wrong though. In the end, I think I've come to the conclusion that a PMS is not for me. There are just so many limitations and issues with integration that it's not worth the headache. Maybe someday when these companies want to work with each other but not for me.

When you change your security deposit amount setting, that will apply to new bookings, but, it will not change the security amount setting for bookings that previously existed.

I have configured my security deposit to $100. I had it at $500 previously. But when taken to the security deposit form it wants $500. It also shows up as $500 when I insert a field. What's the problem?

No, in fact, I can't say I've ever heard of them.  Is there anything in particular they offer that is not available from the many other processors we support?

Is that available? https://www.paralleleconomy.com/

I've got a bit of a conundrum. I use PriceLabs for dynamic pricing, and so offering a discount on booking to incentivize past or select new guests to book direct, particularly when it's slow, seems like I'm not really offering much of anything that would motivate them, or that I'm offering too much, since when it's slow my minimum rates are already rock bottom. For those of you who use dynamic pricing, what kind of incentives do you offer, and what is your overall strategy around that?

Hello there, 

I am new to AirBnB and Owner Rez. I see that the short description is only showing on my listing which I don't want. How do I add the long listing description to the listing? Thank you!