General Help and Questions

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Hey Sally... I have the same and was wondering how you ended up implementing this... what I see on VRBO for virtual tours looks like they only allow 2 vendors to upload tours?  I have our photographer do our so it's not on one of those 2 platforms.

I got the same message post API.  Should I delete the sync?

Thank you! That worked.

For the hosted website, the rate display setting is at the site level and controls the various widgets on the site.

Go to your site and click the Change Settings button.

Then, under rate display choose "Table" (to display the rate table only, no daily rates in the calendar). Or None to display neither daily rates or table, but only quoted rates during the booking process.

Thanks! I am looking at that widget and it looks identical to yours except that tick box isn't there.

There's a setting for that somewhere on the widget.....  ah, yeah here:

Try turning that off.

Hi, I was wondering if it is possible to show the calendar for availability (on the website we built using OR), but not show the prices for every day?

Help! I have a booking for October 2-6. This condo sold and closed on 10/5 meaning the old owner is due rents for October 2-4 and the new owner is due rents for 10/5 with the 6th being the check out day. Taxes and cleaning will also need to be pro-rated between the two owners. I have configured the new/old owner on the Owner Configuration Page, but that is not adjusting the statement. Any suggestions for being able to split the amount between the two statements? 

I am wondering if it is possible to automatically block the day before if a guest has an early check-in (or block the day after if they have a late check-out)? Right now I manually block the dates if a guest requests an altered time. I would like it to only apply if it is greater than 1 hour difference from my default. Thanks for the help!

I'm set up and approved for the SMS. I have my SMS number to transfer to my phone, however, I'm not getting ANY notifications outside of an email, that I have a message. I'm not sure what I'm doing wrong. I seems like I have everything set up correctly. VRBO is the worst! I don't always check my email.. so I have to end up giving out my personal phone number just to be able to communicate in a timely manner. Any help would be greatly appreciated. 

Thanks! 

Hi all, I'm trying to pull a report to see which coupon codes have been used. Is there such a thing or anyway to see which coupon codes have been used? 

That was just an example. I understand it won't change old ones. I figured out what I did wrong though. In the end, I think I've come to the conclusion that a PMS is not for me. There are just so many limitations and issues with integration that it's not worth the headache. Maybe someday when these companies want to work with each other but not for me.

When you change your security deposit amount setting, that will apply to new bookings, but, it will not change the security amount setting for bookings that previously existed.

I have configured my security deposit to $100. I had it at $500 previously. But when taken to the security deposit form it wants $500. It also shows up as $500 when I insert a field. What's the problem?

No, in fact, I can't say I've ever heard of them.  Is there anything in particular they offer that is not available from the many other processors we support?

Is that available? https://www.paralleleconomy.com/

I've got a bit of a conundrum. I use PriceLabs for dynamic pricing, and so offering a discount on booking to incentivize past or select new guests to book direct, particularly when it's slow, seems like I'm not really offering much of anything that would motivate them, or that I'm offering too much, since when it's slow my minimum rates are already rock bottom. For those of you who use dynamic pricing, what kind of incentives do you offer, and what is your overall strategy around that?

Hello there, 

I am new to AirBnB and Owner Rez. I see that the short description is only showing on my listing which I don't want. How do I add the long listing description to the listing? Thank you!

Whenever you add a property to Vrbo, you have to go through a bit of a rigamarole to choose the commission plan (Pay-Per-Book or subscription). I can never figure out how to do it (it's not in an intuitive place). I emailed OR a suggestion to add a note to the "Instructions" page for where to do this, but Ken's response (which is sort of fair) is that Vrbo moves it around and OR can't always keep track of when Vrbo changes it, so OR doesn't want to add instructions that could potentially be out-of-date.

If you still can't figure it out, let me know and I can dig up where I finally ended up finding it.

IME (based on watching the Vrbo API integration status page), it can take up to 2 hours before Vrbo pulls rate/availability updates.

I’d like to apply the same discount logic for Mon - Wed stays offering the 3rd night at 50% off.  Is there a way to only have the discount applied to say WED only if nights booked are Mon - Wed.  Seems you can only apply the 50% to rent subtotal for all 3 nights.

Thanks

Hi all, 

I am trying to make an e-mail template in Spanish that includes several custom fields. What I want is: 

- field 1: rent 

- field 2: surcharges such as breakfast, additional beds etc. Can be more than one field 

- field 3: VAT/sales tax

- field 4: total of 1+2+3

The problem is field 2: how can i show these surcharges. Also they should be included in field 4 total

Best regards

Does damage protection offered by Ownerrez cover damages caused by pet?

Better - you can upload a custom set of images to be used in the Hero Unit, cropped however you prefer:

https://www.ownerrez.com/support/articles/home-page

I changed my rates and requested full sync under VRBO API integration. I waited for an hour but the rates on VRBO havent been updated still. How long does it take Vrbo to reflect changes on Ownerrez? If I dont trigger full sync manually, how often does Owenerrez sync with VRBO?

Is there a way to change the size of the hero images on the home page of the website? They are cropped so the bottom is missing. If not, can they at least be centered so the top and bottom are cropped equally?

We added a new property on Tuesday and VRBO is still showing inactive.  Any suggestions?  

Guests want to book for the week of the total eclipse in 2024, and I can't figure out how to change the quote from the standard rate to higher rates for that week.

thanks,

Sheron Scurlock

Hi Ricardo,

Owner Statements currently support grouping bookings and expenses by Property for this very reason. 

You can enable that per statement if you use the built in statement views, or you can build your own statement view and select the "Group By: Property" option under Layout.

We do not support multiple statements for the same time period for one owner.

Yes thank you!