General Help and Questions

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Vrbo virtual Tour 4 replies

Donaven B
Nov 1, 2022 11:15 AM
Joined Aug, 2022 43 posts

Hey Sally... I have the same and was wondering how you ended up implementing this... what I see on VRBO for virtual tours looks like they only allow 2 vendors to upload tours?  I have our photographer do our so it's not on one of those 2 platforms.

"Calendar sync deactivated after 5 failures" VRBO calendar 4 replies

aMAYzing PM
Oct 30, 2022 10:24 PM
Joined Jul, 2022 1 post

I got the same message post API.  Should I delete the sync?

Show calendar but not prices on website? 4 replies

705 Destin on th
Oct 28, 2022 3:25 PM
Joined Aug, 2022 4 posts

Thank you! That worked.

Show calendar but not prices on website? 4 replies

Chris Hynes
Oct 28, 2022 1:27 PM
OR Team Member Joined Oct, 2012 1403 posts

For the hosted website, the rate display setting is at the site level and controls the various widgets on the site.

Go to your site and click the Change Settings button.

Then, under rate display choose "Table" (to display the rate table only, no daily rates in the calendar). Or None to display neither daily rates or table, but only quoted rates during the booking process.

Show calendar but not prices on website? 4 replies

705 Destin on th
Oct 28, 2022 11:20 AM
Joined Aug, 2022 4 posts

Thanks! I am looking at that widget and it looks identical to yours except that tick box isn't there.

Show calendar but not prices on website? 4 replies

ShenRent
Oct 28, 2022 10:53 AM
Joined Dec, 2009 59 posts

There's a setting for that somewhere on the widget.....  ah, yeah here:

Try turning that off.

Show calendar but not prices on website? 4 replies

705 Destin on th
Oct 28, 2022 9:14 AM
Joined Aug, 2022 4 posts

Hi, I was wondering if it is possible to show the calendar for availability (on the website we built using OR), but not show the prices for every day?

Owner Statement- booking needs to be split between old owner and new owner 0 replies

Cheryl R.
Oct 27, 2022 3:34 PM
Joined Jan, 2018 23 posts

Help! I have a booking for October 2-6. This condo sold and closed on 10/5 meaning the old owner is due rents for October 2-4 and the new owner is due rents for 10/5 with the 6th being the check out day. Taxes and cleaning will also need to be pro-rated between the two owners. I have configured the new/old owner on the Owner Configuration Page, but that is not adjusting the statement. Any suggestions for being able to split the amount between the two statements? 

Auto Block Early Check-In / Late Check-Out 0 replies

Holly L
Oct 26, 2022 9:31 AM
Joined Jun, 2022 4 posts

I am wondering if it is possible to automatically block the day before if a guest has an early check-in (or block the day after if they have a late check-out)? Right now I manually block the dates if a guest requests an altered time. I would like it to only apply if it is greater than 1 hour difference from my default. Thanks for the help!

SMS Not transferring to phone 0 replies

Felicia S
Oct 25, 2022 10:16 AM
Joined May, 2022 9 posts

I'm set up and approved for the SMS. I have my SMS number to transfer to my phone, however, I'm not getting ANY notifications outside of an email, that I have a message. I'm not sure what I'm doing wrong. I seems like I have everything set up correctly. VRBO is the worst! I don't always check my email.. so I have to end up giving out my personal phone number just to be able to communicate in a timely manner. Any help would be greatly appreciated. 

 

Thanks! 

Report of Discount Codes Used 2 replies

Cameon K
Oct 24, 2022 9:41 PM
Joined Jul, 2022 1 post

Hi all, I'm trying to pull a report to see which coupon codes have been used. Is there such a thing or anyway to see which coupon codes have been used? 

Security deposit configured but still malfunctioning. 2 replies

Ken L
Oct 22, 2022 8:34 PM
Joined Oct, 2022 4 posts

That was just an example. I understand it won't change old ones. I figured out what I did wrong though. In the end, I think I've come to the conclusion that a PMS is not for me. There are just so many limitations and issues with integration that it's not worth the headache. Maybe someday when these companies want to work with each other but not for me.

Security deposit configured but still malfunctioning. 2 replies

Ken T
Oct 22, 2022 8:04 PM
OR Team Member Joined Aug, 2019 1704 posts

When you change your security deposit amount setting, that will apply to new bookings, but, it will not change the security amount setting for bookings that previously existed.

Security deposit configured but still malfunctioning. 2 replies

Ken L
Oct 22, 2022 12:16 PM
Joined Oct, 2022 4 posts

I have configured my security deposit to $100. I had it at $500 previously. But when taken to the security deposit form it wants $500. It also shows up as $500 when I insert a field. What's the problem?

Integration with paralleleconomy payment processing 1 reply

Ken T
Oct 19, 2022 10:37 PM
OR Team Member Joined Aug, 2019 1704 posts

No, in fact, I can't say I've ever heard of them.  Is there anything in particular they offer that is not available from the many other processors we support?

Integration with paralleleconomy payment processing 1 reply

BlueMtnCabins
Oct 19, 2022 9:53 PM
Joined Jun, 2016 1159 posts

Is that available? https://www.paralleleconomy.com/

Incentives to offer guests when using dynamic pricing? 0 replies

Scott J
Oct 18, 2022 5:28 PM
Joined Mar, 2019 215 posts

I've got a bit of a conundrum. I use PriceLabs for dynamic pricing, and so offering a discount on booking to incentivize past or select new guests to book direct, particularly when it's slow, seems like I'm not really offering much of anything that would motivate them, or that I'm offering too much, since when it's slow my minimum rates are already rock bottom. For those of you who use dynamic pricing, what kind of incentives do you offer, and what is your overall strategy around that?

How To Update AirBnB Listing Info 0 replies

Haroula S
Oct 17, 2022 2:12 PM
Joined Oct, 2022 1 post

Hello there, 

I am new to AirBnB and Owner Rez. I see that the short description is only showing on my listing which I don't want. How do I add the long listing description to the listing? Thank you!

New property is still showing inactive in VRBO 1 reply

Chris L
Oct 16, 2022 10:19 PM
Joined May, 2017 208 posts

Whenever you add a property to Vrbo, you have to go through a bit of a rigamarole to choose the commission plan (Pay-Per-Book or subscription). I can never figure out how to do it (it's not in an intuitive place). I emailed OR a suggestion to add a note to the "Instructions" page for where to do this, but Ken's response (which is sort of fair) is that Vrbo moves it around and OR can't always keep track of when Vrbo changes it, so OR doesn't want to add instructions that could potentially be out-of-date.

If you still can't figure it out, let me know and I can dig up where I finally ended up finding it.

How often does Ownerrez sync with VRBO? 1 reply

Chris L
Oct 16, 2022 10:16 PM
Joined May, 2017 208 posts

IME (based on watching the Vrbo API integration status page), it can take up to 2 hours before Vrbo pulls rate/availability updates.

Discount Codes for Sunday - Thursday Stays only 2 replies

BirdSongAZ
Oct 13, 2022 11:10 PM
Joined May, 2020 2 posts

I’d like to apply the same discount logic for Mon - Wed stays offering the 3rd night at 50% off.  Is there a way to only have the discount applied to say WED only if nights booked are Mon - Wed.  Seems you can only apply the 50% to rent subtotal for all 3 nights.

Thanks

Surcharges in custom fields for invoice e-mail template 0 replies

Maarten H
Oct 12, 2022 7:47 AM
Joined Jul, 2022 21 posts

Hi all, 

I am trying to make an e-mail template in Spanish that includes several custom fields. What I want is: 

- field 1: rent 

- field 2: surcharges such as breakfast, additional beds etc. Can be more than one field 

- field 3: VAT/sales tax

- field 4: total of 1+2+3

 

The problem is field 2: how can i show these surcharges. Also they should be included in field 4 total


Best regards

Pet-caused damages 0 replies

LC House
Oct 10, 2022 7:20 PM
Joined Aug, 2022 15 posts

Does damage protection offered by Ownerrez cover damages caused by pet?

Website Cropping Hero Images 1 reply

Ken T
Oct 10, 2022 6:47 PM
OR Team Member Joined Aug, 2019 1704 posts

Better - you can upload a custom set of images to be used in the Hero Unit, cropped however you prefer:

https://www.ownerrez.com/support/articles/home-page

 

How often does Ownerrez sync with VRBO? 1 reply

LC House
Oct 10, 2022 5:25 PM
Joined Aug, 2022 15 posts

I changed my rates and requested full sync under VRBO API integration. I waited for an hour but the rates on VRBO havent been updated still. How long does it take Vrbo to reflect changes on Ownerrez? If I dont trigger full sync manually, how often does Owenerrez sync with VRBO?

Website Cropping Hero Images 1 reply

Kristen N
Oct 9, 2022 9:48 AM
Joined May, 2022 3 posts

Is there a way to change the size of the hero images on the home page of the website? They are cropped so the bottom is missing. If not, can they at least be centered so the top and bottom are cropped equally?

New property is still showing inactive in VRBO 1 reply

Tobias
Oct 7, 2022 12:35 PM
Joined Aug, 2021 8 posts

We added a new property on Tuesday and VRBO is still showing inactive.  Any suggestions?  

How do I set higher rates for one week in 2024? 0 replies

Sheron Scurlock
Oct 6, 2022 2:48 PM
Joined Jun, 2019 8 posts

Guests want to book for the week of the total eclipse in 2024, and I can't figure out how to change the quote from the standard rate to higher rates for that week.

 

thanks,

Sheron Scurlock

Owner Statements 1 reply

Joel P
Oct 5, 2022 12:43 PM
OR Team Member Joined Oct, 2009 152 posts

Hi Ricardo,

Owner Statements currently support grouping bookings and expenses by Property for this very reason. 

You can enable that per statement if you use the built in statement views, or you can build your own statement view and select the "Group By: Property" option under Layout.

We do not support multiple statements for the same time period for one owner.

How did you find us? optional question/field 5 replies

Kelly M
Oct 4, 2022 4:10 PM
Joined Apr, 2021 27 posts

Yes thank you!