General Help and Questions

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If I apply a 7 day discount does this translate across to Airbnb, Booking and VRBO?

You do have the widgets set up correctly, however you're using Wix which adds an extra iFrame that blocks communication between pages -- see screenshot.

This is required on Wix free plans, but if you're using a paid Wix plan you may be able to get them to remove that outer iFrame that they add. Contact Wix support and see if they can help. If they give you steps to remove the iFrame, let us know so we can document it for others!

Most likely, that's because you had existing bookings with the security deposit required.  Turning that off affects new bookings, but not already-existing ones.

Hello, we have disabled damage deposits but guests are still prompted for pay a damage deposit when they sign the rental agreement.  What am I missing?

Can you please point me in the right direction about what I'm doing wrong?

On my Home page, I added the Availability/ Property Search widget http//:www.livingituphawaii.com  I only want the search bar to be on my home page and results open on my other page Konavacation rentals. 

My widget on the home page Show results on a different page www.livingituphawaii.com/konavacationrentals ,  it does redirect me to the proper page but does not show the available properties.  What I'm I supposed to insert on the www.livingituphawaii.com/konavacationrentals page to make it work?.  

Thank you . 

You can now adjust the setting to suit your preferences! app.ownerrez.com/account/preferences

That's sort of what I'm doing now with a six-night minimum and a required gap of one night. How can I make that required gap variable based on how many nights they stay?

In other words:

• a six or greater night stay would have a required gap of one
• a five-night stay would have a required gap of two
• a four-night stay would have a required gap of three

Yes, you can require a gap of a specified number of nights in between each booking:

https://www.ownerrez.com/support/articles/property-availability-rules#changeover

If a guest writes in and wants to pay early, you most likely already have their card on file from the first payment, so, you can just go to the Transactions tab and collect a payment of the remaining balance right then and there.  When the normally scheduled time arrives, there won't be a balance due, so no additional payment will be taken.

I just found out my condo association doesn't allow anything less than a weekly rental. They don't care if my bookings are less than a week, but they're telling me I cannot have more than one booking in a seven-day time period. I initially thought about having a fixed arrival day, but some people like to arrive on Saturday, some on Sunday.

To adjust for this, I'm currently setting a minimum stay to six nights with a forced turnover gap of one night. I would like to set my minimum nights to four or five.

The feature I think I'm looking for is a way to set my guests' arrival dates to at least seven days apart. Is that possible?

Is there a way to offer the option to either pay in full now or make payments? Often I have guests contact me after booking, before their second payment is scheduled to run, asking if there is a way to go ahead and pay the balance they owe. They generally prefer to pay up front, but I love being able to offer the payment option and so any help or guidance in the matter would be great!!

Thanks in an advance, 

Lacey

Generally, we do not recommend setting up a special charge for damage protection, but rather, building it into your rates as a cost of doing business.

However, if you do choose to add a special fee, remember that Airbnb only recognizes surcharges with a description using certain specific names:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#surcharges

I have the damage protection set up on all my channels. Which right now, are only 2. Direct bookings and Airbnb. 
For my DB's I pass that $13 charge onto the guest total, However, I do not see that charge passed onto Airbnb guests when they book. How do I create the surcharge on Airbnb's end? so that the guests booking from ABNB also have to pay the $13?

Thanks, 

Felicia

As it turned out it was a coincidence. All sorted now.

Would the VRBO channel bridge issue interfere with Credit Card authorisation? I'm API'd but had a VRBO booking today that hasn't processed due to 'Card received, but authorization failed'.

I'd be grateful for any help.

There can be a number of reasons for this, so, it's best to reach out to the Helpdesk so we can take a look.

Yes, we've noticed some failures this weekend from the Vrbo API's that channel bridge uses to download bookings. Vrbo API integrated accounts aren't affected -- only the channel bridge side.

See also:

https://www.ownerrez.com/forums/general-help/vrbo-channel-bridge-not-working

Hi,

I have set up Airbnb API integration and I have set up surcharge for Additional Guest category, however I see that Extra guest fee is still showing up as Not Set on Airbnb side. Cleaning and Pet Fee surcharges transferred over fine.

Why does OR not sync over Additional Guest Surcharge to Airbnb over direct API?

TIA

Has anyone seen this error?  I tried to contact VRBO and OwnerRez, but no luck.  I have tried to reboot computer.  Logged in and out of all programs.  I have also made sure that the Channel bridge extension is the current version.  

Thanks Chris. I'll try again later. 

Yes, we've noticed some failures this weekend from the Vrbo API's that channel bridge uses to download bookings. Vrbo API integrated accounts aren't affected -- only the channel bridge side.

It's too early to tell if its a system issue they will fix, or if they have changed the shape of the API and we'll need to release a Channel Bridge update to adapt to the new API.

We'll figure that out next week.

Yes, if you checked those boxes, that is exactly what would happen, which is why we don't recommend doing that.

Also, those default messages will include financial data for the booking, which will always be wrong, because it won't reflect the guest fees that the guests pay the channels directly.

I heard from Hospitable that there are issues with VRBO api. I just tried to run channel bridge to import bookings and it's failing. Any idea what's going on? 

Hi,

I have set up API integration option for Airbnb and Vrbo and there is a section for Email Send Booking Confirmation. The default is not checked, however, what happens if checked? 

I worry that Airbnb and Vrbo already send out booking confirmation through the channel directly and if the Email Send Booking Confirmation is checked, another email of booking confirmation is sent out of OwnerRez resulting in 2 booking confirmation to the guest. Is this what's going to happen?

TIA

The Preview button will only show if there are bookings that can be previewed.

Thank you. I verified through rate calendar and can see how the check-in/check-out prevention works.

Thank you for the quick response. I am crossing my fingers here.

Yes, you can control the checkin/checkout days in a special season covering specific dates.

This generally simply means that Vrbo has not yet set up their end of the API connection, so it isn't working properly yet.  When they do set up their end, these errors will go away.

Hi,

I am trying to set up special seasons to override property ability to check in/check out on specific dates.

If I set up override to prevent arrival / departure for start date: December 25 - end date: December 26. Does this mean OR removes the override on December 26 or December 27?

TIA,

Maria