Latest Activity...
Well, that's Airbnb. Vrbo is more finicky.
https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-common-issues-questions#disable
I am following this question as I have a lot of guests Auto Generated Emails go to their SPAM. Is there anything I can do to help this. Our email is verified.
I am following this question as I have a lot of guests Auto Generated Emails go to their SPAM. Is there anything I can do to help this. Our email is verified.
Per OR support, this is an Air B&B issue that the engineering team is working on.
SOLVED
Had to do an element inspection to find the exact name of the text element. The following code, placed in the CSS definitions at the bottom of the widget settings fixed it.
.property-result-tile-content{
color: #FFFFFF;
}
HomeToGo is working on their credit card payment option for invoices and should have that available soon. For now, their payment method for invoices is wire transfer.
Hello all,
I'm using the availability search widget on my home page and the color I've chosen for the widget shows the number of results found just fine, however it does not apply to the text describing the properties (see image below). Is there a way to fix this? I've tried monkeying around with CSS to no avail. The text should be white, so that it shows up on the screen, like the "2 properties" result text. The light grey is the unhovered window (Resort) and the black is the hovered window (Oasis).
Thanks,
Ryan
I just recently set up my verified email on my own domain and I'm having near 100% issues with emails getting to my cleaners or guests. It's either outright rejecting them (this happened on my personal email as a test) or going straight to spam.
What do I do??
simple. Settings > API connections
How do you remove it from the API IN OwnerRez?
You'd probably be best served by writing in to the Helpdesk with screenshots and specific examples of exactly what is wrong. You could also take a look at Tools > Rate Calendar to see if that is showing what you expect your settings to be - if it isn't, then the problem may lie in your Spot Rates.
Unfortunately, 24 hours later it's still showing. For one property I removed it manually after changing the sync to pricing and availability only (had to enable the "Suitable for Events" checkbox which OR sadly doesn't allow right now).
This is how the back-end shows.
I need help,
When I do a booking inquiry on my website for 3 nights the amount estimated is wrong. My rates are 700 per weekend night, the 650 cleaning fee, and taxes. However it always comes up as 2 nights worth even though I specifically made it 3 nights. Its very irritating and I don't know how to fix it.
Wait a few hours & recheck your listing. That happened to me and by the time I did a lot of research it had fixed itself.
Both of my listings (entire home rentals) show on AB&B as "some spaces may be shared" under the room breakdown. I do not see any place in the Rooms setup on OR where shared is specified. Can someone please advise where the setting for this is, so I can disable it? I checked on the help and searched the forum but didn't see it.
Thanks in advance,
Ryan
#1 is for rental agreements that originate via channels (typically, airbnb, vrbo, etc). #2 is for direct bookings on your website. #1 and #2 ma differ (ex: refund policy on the channel may be different form that for direct bookings)
So I have had one rez via HTG. They send me an invoice and it says to pay to some bank ???
I do not even know how to pay that. They are doing business in the US and they want to use these credentials?
Anyone else?
On the bright side, my business partners who always questioned my desire to be as close to 100% direct booking as possible now see me as a visionary and are finally on board with it. :-)
Got it. Thank you Ken!
Yep, we've got an update in the works to include Category in the import as well. In the meantime, you can use the batch categorization feature on the expenses grid to apply categories.
As currently configured in your account, one of those is in use by a system message. It's used when you manually send the agreement request to a guest, using the Request dropdown button on the Legal tab of their Booking.
The other is sent out automatically via trigger.
All you #airbnb aficionados. Coming your way! (this is satire, but will come true soon with their newly announced policy)
https://www.tiktok.com/@melefante6/video/7081768180145802542?_r=1&_t=8RCHQGZ7FOg&social_sharing=v1
New anti-host polcy. https://community.withairbnb.com/t5/Airbnb-Updates/Our-recent-change-to-the-guest-refund-policy/td-p/1597933
#dumpairbnb
In the trigger, select the option "Try to send a missed trigger up until the booking has arrived." That should resolve the problem for all except extreme last-minute bookings.
Today, I had a booking come in at about 530pm for the same day check-in and I don't know how to manage sending them the check-in instructions on a trigger in this example...is there a way?
Thanks,
Jaime
Does the expense upload template need to be updated to include categories?
Hello,
Checking again if there has been any traction on this. Its a pain point currently for us. Additionally, we would love to see it come across as a line item in the invoice as we have channel fees as a specific account in Quickbooks to track as an expense. Having it as a separate, negative deposit isn't a great solution for us. Right now we're manually creating these line items, but it really hurts the usefulness of this feature.
Thanks!
Please make the write up I will upvote and give my support. I don't get it. This seems like an incredibly obvious loop hole here. Signing the rental agreement is an "event" that a trigger can respond to. So too is the security deposit. I don't understand what the problem is. The entire purpose of me moving from Hospitable last week is because I want to automate security deposits. To be fair, ownerrez does have a decent system for security deposit automation, which none of the other PMS do, but I didn't expect to have to do this two step dance. And while I'm on the topic I might as well list out my other complaints that Hospital does perfectly fine.
1. Messaging on a certain day of the week for trash reminders
2. Messaging on VRBO. As in messaging anything at all. I can't believe ownerrez doesn't support this.
I have the same issue and actually just reached out to OR support by email a few days ago to reiterate my request for a better possible workflow here.
I've thought about writing it up as a Feature Request in the feature requests forum. If you get around to it before I do, I'll definitely upvote your request.
This is a commonly requested feature and I believe not possible at this time--however, there is an active feature request in the Feature Requests forums, so if this is important to you, you might want to upvote that feature request:
https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders
Every Monday I need the trash to be taken to the curb. When I used Hospitable there was an option to send a message every Monday night reminding the guests to put the trash near the curb. I'm not seeing how to do that in ownerrez.
I asked support about this and they said I should set the trigger for when the rental agreement is signed since that's when most people would enter their security deposit. But the problem I imagine is that a user will go through the flow to sign the rental agreement, then when it comes to the security deposit, they decide not to do it right then and there because maybe they realize they don't have the right card. But since they already signed the rental agreement, they will instantly get a notification from airbnb for the message I want to send them containing the door code. So they'll receive the door code even though they haven't paid the deposit. Does anyone know a way around this? The only thing I can think of is to tell guests there are two steps that must be done in order. I will give them a link to the security deposit and a link for the rental agreement and I'll say that the steps must be completed in order. So as long as I trust them to complete the steps in order, then whenever they sign the rental agreement they would have also already completed the deposit, and thus the trigger will send them a message containing the door code.
