General Help and Questions

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Are you referring to system alerts or system messages. ie. emails from OR to you; or, emails from you to the guest? Both should be displayed reasonably on mobile browsers; we've recently been working over that. Email alerts from OR in particular now use a mobile-friendly design.

If you have a specific example of a recent one that is bad, please send a screenshot in to the Helpdesk - perhaps we missed one. :-/

Update the quote and email format so that it’s a better fit for mobile devices. The emails come with different font sizes, the footing is really big and the logo is stretched out.

Thanks for the nudge. I'll add this to an upcoming meeting to discuss internally.

Hi Lacey,

The Book Now widget requires the contact field (name, email, etc) in order to send in an inquiry or do a Book Now because it creates a quote or inquiry record with that information. There is no way to get the widget to work if you hide those fields because the buttons will require that information.

SuperHog is a relatively new integration, but we have a discussion of its features and advantages here:

https://www.ownerrez.com/blog/integration-with-superhog

Perhaps other clients can discuss their experiences here in this Forum thread?

I see that SuperHog is an integration option. I have been using Rental Guardian's accidental damage product with my bookings for peace of mind, but I'm really intrigued with the SuperHog product which appears to provide the ADW service plus some Damage to a Hosts property caused by Guests, Damage to a Hosts belongings caused by Guests
Your Hosts legal responsibility for bodily injury to a Guest, and host protection with legal responsibility for damage to common areas caused by Guests. I haven't examined the details, but assume your team is aware with this integration. Any insights to share?

Hi Sunchic,

I see what you mean, and actually, we already do have something like that.

If you're on guest conversation page, your SMS and Airbnb templates will show in the dropdown to the right below the message box (labeled "Use Template"). If you are sending an email to a guest from the booking, the template dropdown is in the blue bar at the top. In either case, you can select any template you want from the dropdown, which will then fill in the message box.

So if you want to set up "canned" responses, just configure them as templates. You don't have to create a trigger for every template.

Doesn't have to be fully automated. That could be a choice. Providing pre-written canned responses for commonly asked questions doesn't require an auto response. What's my wifi code, check in/out, etc, how late is the resort club open, etc. Not complex. Could be configured by the user to allow for auto response. Middle ground could be assisted, but it's a productivty benefit to the user and response time for the guest if designed right.

At present no, and I don't think that's likely in the near future. Speaking personally, I don't believe I've ever encountered such a system that accomplished anything more than infuriating me with its irrelevant and useless answers. Machine responses, alas, work better in the movies than in the real world. :-/

Any progress on this? Seems like a quick fix: If all customer information is equal (address, phone, email, even invoice number), then the FIRST NAME Customer shall be merged with the FIRST NAME, LAST NAME Customer.
Please consider doing this. It takes me an awful long time to merge these orphaned customers!!!

Is there a way to configure OwnerRez to do this? For example, guests that ask "What's your wifi code? Even if the system isn't intelligent/trained to suggest a response or even automatically respond, can it have common canned responses available with a drop down to pull up to reply? I could see this saving time on things like the wifi, forgot my door code, check in/out times, driving directions, what's near me, etc?

When you ask to join their property share, that automatically appears in their control panel to approve, so they should be aware that you are wanting to join.

And how do i get in touch with the property that I'm sharing with to make sure we are on same page for widgets?

Unfortunately, no. This is a limitation from the channels (eg. Airbnb) that accept photo <-> room linkage. They only allow one photo to one room. The way around this is to upload another photo of the same room from a different angle (or maybe zoomed in) about that feature so that you can then tag the other room or amenity.

It doesn't seem that we can assign a single photo to more than one room or accessibility feature. Can this be changed?

Example: we have an "open" living room. It is step-free. Our posted photo already shows this so we would like to assign it to "Living Room" as well as "Living Room - Step Free" under accessibility.

I noticed that my css use from css magic had left my site with no way to actually book! So i tried to tweak it. Then it gave errors for fields that weren't even showing up, like name and phone and address when i clicked book.

I just want a widget that includes: RENTALS, arrival and dep dates, # of GUESTS, # of pets & DISCOUNT CODE to give a quote and with a FIND YOUR STAY button.

Can anyone please share the css i need to plug in to my widgets to make that happen?? I emphasize the custom words i want to use so if anyone can help, maybe they could plug in that css for me as well!

Thanks in advance!
Much love
Lacey

That's taken care of automatically by OwnerRez once everything is fully configured.

You can grant them a Portal Access account:

https://www.ownerrez.com/support/articles/portal-access

However, you'll likely have to grant them Admin access in order to fully communicate with all guests.

Hello, I have an assistant and I would like them to access the CRM in OR to work with guests. How can I grant that access?

I want to use PayPal redirect after purchase option but don't know how to set the page up. Or if I even need to?!

I understand your concern about Vrbo needing a 10% "commission" for offline bookings once you are integrated to their API.

Let me emphasize: this DOES NOT apply, in any way, to bookings that have nothing to do with Vrbo. So if somebody places a booking using your own website, Vrbo does not expect nor deserve any piece of that. They don't even know the booking exists; all they know is that your calendar is blocked off for those dates.

What they are referring to is if somebody calls you *because of Vrbo*. As in, they were already chatting with you via Vrbo and they decided to give you a call instead of going through the website and API. For these cases, the guest really did come via Vrbo and so paying them a commission is fair.

Even so, this is a manual function controlled by you - there's a button "Attribute to Vrbo" under the Channel tab. You can push this button, and the system tags that booking as "really being from Vrbo" so they can collect their commission. This won't happen until and unless you actually push that button yourself though.

Howdy gang....
Per the suggestion of a few in this group to use API for my Owner rez & VRBO listing's... I've got a question...
Seems VRBO wants to be paid for bookings originating on & OFF their platform as well ??? Can this be right ?? When the calendar synch's, do they see the guest info or does it just say blocked ?
Thanks in advance
Lou Zandy

Hi Katie, currently there isn't a way (on the statement) to see the profit (income - expense) per property.

This request would be an excellent thing to attach to the rental agreement we send. I just posted asking for an update in the rental agreement section.

This is becoming a huge point on many different discussion boards as especially Airbnb hosts are finding they need to process their own individual contracts and not rely on Airbnb's methods for ID checking and other advance vetting of guests to be sure they agree to Ts&Cs.

Hi, I'm just touching base on this. Given the squirreliness of Airbnb's support backing hosts rules, I'm considering setting up an eSign (or similar) account to send my rental agreement to all prospective guests on any OTA platform plus direct, with the capability of initialing each page. I see in this thread this has been discussed. This would be MAJOR for anyone using OwnerRez and Airbnb. Just checking to see what the latest is on any development. Also if development is something that's a barrier because of programming resources, perhaps have you considered a partnership deal with one of these eSigning companies as an option for your customers? Thanks!

I have a custom Owner Statement set up that I am using. When filling the settings in for that, I checked Group By Property.

For an example, I have an owner with three properties and the Bookings Totals display individually for the three properties at the top, and then at the bottom the three expenses are grouped per house. But it doesnt show the total income of Booking Income - Expenses per property.

Just wondering if there is a way to organize it that way instead. Is there another place I could find the Group By Property setting?

Thank you for your help!

Any updates on this feature coming? Our county now requires id's and I'd like to have a trigger.

Expenses can also group by property if you have the Group By Property setting turned on. And, under Expenses, each property will group its expenses together with a total.

Yes, I need this also

We have several owners that own 3 or 4 properties with us.

In making Owner Statements, it seems that the Bookings Income - Expenses all total up as one amount per owner, instead of per property.

Is there a way to set it up so that each individual property's Expenses display directly underneath the property Bookings Income with the Total Income less Expenses shown per property, instead of those totals shown per owner? That way the owners can see the total income less expenses at a glance per property.

Thank you