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Lilly

ATA
Jun 27, 2024 5:44 PM
Joined Feb, 2023 26 posts

I'm using OwnerRez for the first time! Please send all tips & tricks my way. Any help is appreciated.

Pictured below is a statement i created, the guest has paid 100% BUT the statement shows 0%

Since its showing 0% i am not able to enter the owner payout.

The payment from the guest did a "bank transfer"

 

Bri
Jun 28, 2024 12:41 PM
OR Team Member Joined Mar, 2022 62 posts

Hi Lilly,

Welcome to OwnerRez! We're glad to have you as part of the community.

I see a generated Owner Statement for another date that includes this booking, and shows up as paid in full. Did you get this sorted already?

If not, please write this question up to us at help@ownerrez.com, and provide the booking ORB# and any screenshots that would get our investigation off to a quick start.