Levels of Team Access Permissions
(page 2 )

Status: In Development 59 Votes
Shawn H
Jan 17, 2025 1:52 PM
OR Team Member Joined Aug, 2021 287 posts

We began work earlier this week on the next level of Tiered Access, which will center around adding "Limited Access" permissions, beginning with "property-based" limited access options for Team Access Staff users. This will help those users who have staff who need access to some or all Properties' bookings and messaging, but not all account functions.

Here is a work-in-progress (i.e., not necessarily final) screenshot of the settings/invite page of a Team Access Staff user.

I've marked this request In Development (actively being worked on by one of our developers) and should get to QA later this month.

Other levels of Tiered Access will be needed after this, but this one will be a welcomed addition.

-Shawn

Kimberly R
Aug 22, 2024 2:44 PM
Joined Jan, 2021 4 posts

100% agree. At least provide 1) status update of general timeline for this functionality and 2) what are some recommended options that others are doing to work around this lack of functionality? Much appreciated as we love OwnerRez!

David M
Aug 22, 2024 2:48 PM
Joined Jun, 2024 2 posts

we want team levels per assigned property!

we love OwnerRez but we all want these features and fast!

Spencer S
Aug 22, 2024 2:56 PM
Joined Dec, 2023 7 posts

+1

David & Keri N
Aug 22, 2024 6:32 PM
Joined Jan, 2023 3 posts

This would be extremely helpful to have!

Serg F
Aug 23, 2024 2:23 PM
Joined Jul, 2023 4 posts

We need more flexibility on portal user access. Our cleaners need to know how many guests we have on each reservation which gives our cleaners info on number of linens used etc etc Also the cleaners need access to guest communication. It is because often times guests will verbalize potential problems (example: mold in the shower) which cleaner can automatically identify by reading the messages. Guests oftentime let us know that they are going to depart earlier which also gives our cleaning crew flexibility on when they can start cleaning. 

So I'd say it is important to add flexibility to your portal/staff access areas. As of right now I see that portal access does not give enough information to the cleaners and staff access gives WAY too much. It would be nice to have more flexibility here. 

Harry D
Aug 23, 2024 2:50 PM
Joined Mar, 2022 9 posts

Asking again for some kind of update. This is an essential function. It is not realistic to give virtual assistants or guest support specialists access to my entire business software. They need access to only the inbox/conversation features. I can't go much longer without this feature. I am still running another PMS side by side with OwnerRez strictly because I have to give my staff access to messaging. 

by Edward G – Aug 22, 2024 6:22 PM (UTC)

@Edward: which other PMS you're currently using that give your staff access to messaging?

Shannon D
Aug 23, 2024 2:56 PM
Joined Feb, 2022 4 posts

This has been in plan stage for 3 years.  Why wasn't it prioritized in the release announced today.

Edward G
Aug 23, 2024 3:00 PM
Joined Dec, 2023 13 posts

I won’t name any other PMS or software because Owner Rez support seems to remove my posts if they mention anything else by name and I don’t want this thread to get taken down. But basically every other PMS I am aware of has this functionality. It’s absolutely vital. I changed from one to Owner Rez and shopped around a lot of platforms. This is such a basic feature I didn’t even think to look if OR had it. I was flabbergasted when I went to make my final changes from one PMS to OR with regards to messaging and I couldn’t. So now I have been stuck for 6 months paying for 2 PMS because I can’t just leave behind my staffs access to messaging and I refuse to give them access to everything in the business. 

Shawn H
Aug 28, 2024 10:54 AM
OR Team Member Joined Aug, 2021 287 posts

[Another topic was closed as a duplicate of this topic (User Access authorities)]

DreamsNDruthers
Aug 29, 2024 2:43 PM
Joined Jun, 2017 8 posts

Any update on this?  When might we have this “this year”? 

Charissa V
Oct 2, 2024 4:29 PM
Joined May, 2021 2 posts

We need this feature asap to continue to grow! Especially on the inbox I need to be able to allow staff to filter and select only the properties they are responsible for when responding to messages. Without this feature we will continue to miss notifications. Please update soon!

Edward G
Oct 4, 2024 12:53 AM
Joined Dec, 2023 13 posts

This is vital for staying on OwnerRez going forward. I can't afford to pay for another PMS just so my employees can access messaging. It is not acceptable to give employees access to the entire software. Is there any update at all on the plan for this? 

Coastal Retreats
Oct 6, 2024 11:50 PM
Joined Oct, 2021 1 post

This is a necessity for continuing to grow my business, especially now that I plan to bring on VAs to handle guest relations and bookings. Is there any update on this feature coming to OwnerRez?

Shannon D
Oct 7, 2024 1:53 AM
Joined Feb, 2022 4 posts

Orez is not listening and I'm ready to move.  What other PMS systems are recommended that have this functionality?

Edward G
Oct 7, 2024 11:01 AM
Joined Dec, 2023 13 posts

Orez is not listening and I'm ready to move.  What other PMS systems are recommended that have this functionality?

I'm pretty sure most all other PMS systems have this from my previous use and my shopping around prior to selecting OR. I currently have to use a 2nd PMS (Hospitable) on top of OR in order to do this, so I know they do it. Guesty, Hostaway, etc. had this capability. 

Shannon D
Oct 7, 2024 1:40 PM
Joined Feb, 2022 4 posts

thank you.  doing my research now.

Anna B
Nov 30, 2024 8:31 AM
Joined Oct, 2024 1 post

Agreed with all of this, especially the ability to add guest communications for portal users. Has there been any update on this?

Austin B
Jan 12, 2025 5:16 PM
Joined Apr, 2022 1 post

Happy 2025! Any update for the timing on this? Lots to love about OR but as others have noted, this really is a glaring hole and makes growing difficult.

Has anyone found a workaround?

I’ll likely need to switch PMS if this isn’t something imminent. 

Bri
Jan 14, 2025 3:33 PM
OR Team Member Joined Mar, 2022 142 posts

Hello, all -

We do not have a definitive ETA to provide at this time on Tiered Permissions for Team Access users. It is in planning, but not yet in active development. 

We fully understand the desire here, and it is a top priority for us. However, we have no desire to present you with something that does not live up to your expectations. Providing quality feature updates is our goal.

We'll continue to keep you posted on updates here in this forum thread!

Serg F
Jan 17, 2025 1:30 PM
Joined Jul, 2023 4 posts

so sad. I also believed that OR is the most customizable channel manager out there and I also did not ask for this specific feature assuming that its so basic that everybody should have it.