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- My cancellation fees are never truly flat. I charge a 3% cancellation fee of the booking amount for a full refund because I cannot receive that initial 3% back from my payment processor. I do not possess this money, even if I wanted to return it. A true 100% refund would be coming out of my pocket. I would like the ability to apply a percentage based cancellation fee as opposed to having to create some flat rate soon to be orphaned cancellation fee for each cancelled booking.
That is already there. Settings > Cancelation policies > create
You can specify 97% (or whatever percent) refunds or do stepped cancellation policy (ex: 97% is canceled 60 days or more, 47% if canceled 30 days etc). Plus, you can apply a flat cancellation fee if needed.
Yes, this will become more and more necessary as people continue to use this model for various different reasons. In my market, and my level of service, I feel way more comfortable controlling the money supply. But for those of us who operate differently, this would be quite useful and shouldn't be hard to develop.
Something I bump into when assisting others and for my own cancelation policies is a lack of options for the timing of the cancellation policy and the creation of the cancellation fee.
Will this then have the platforms raising the nightly rates they advertise and thus lower on search ranking for price?
Platforms can do this with or without a cleaning fee. Anyone who knows what platforms will do EXACTLY can share this info. I do not know that.
Will this then have the platforms raising the nightly rates they advertise and thus lower on search ranking for price?
Thanks - I'll check that out!
I appreciate that you will be looking at updating the photo layout like you are doing for the hosted sites. Please do more than looking at doing that.
"we need to spend more time on the WordPress Plugin and make it more powerful than it is today."
- And I very much appreciate this acknowledgement too!
Just a quick point of clarification: OwnerRez does charge less for the WordPress Plugin, on the first property anyway. You can use the pricing page to see that. Or you can view the breakdown here - Hosted Sites and then WordPress below that.
We don't usually release big bangs for all areas at once. Our WordPress Plugin is actually housed in a different code repository from the main app.
But you bring up a good point, and that is, we need to spend more time on the WordPress Plugin and make it more powerful than it is today. We will be looking at bringing an updated photo layout for WordPress too, but it won't be released at the same time.
For additional QB integration, I'd love to see this process be possible:
I'd love to see this feature added, please!
You can't do it on Airbnb when having everything fed to it via API.
You can. Just classify your cleaning fee as "management" and do not use the word 'cleaning" in the description and check "classify as rent item". That way it rolls into rate.
It's one extra click...
And more actions required before that.
It's one extra click...
There is no image?
100% agree. It adds an extra step. I'm in settings every day and I really don't like the new settings location!
Yay I am excited for this feature!
I have an owner that would like to look at the property rates on his property only since he cannot see them anymore on VRBO as VRBO move closer to their Expedia platform. Do you have a suggestion on how he can access the rate calendar for his property only and nothing else on OwnerRez so he does not have to rely on me sending him screen shots when he wants to see the current rates.
OR is charging the same for the WP Plugin that it is charging for the Hosted Website. Therefore, it is only reasonable that the plugin provides the same features and updates as the Hosted Website.
Chris just informed me that OR is upgrading the Hosted Website photo layout yet only looking at potentially upgrading the plugin for this. Please simultaneously upgrade the plugin for this too, and upgrade it to match any other upgrades that have been made for the Hosted Website. If OR isn't going to do this, then the plugin price needs to be reduced, as that makes it an inferior product.
With the new influx of people joining Hosted websites for GVR, are we likely to see any updates to hosted websites, perhaps a few new templates to add a bit of diversity? Perhaps a built in cookie policy to adhere to new regulations.
Ken and Paul, I am not understanding why a website like mine that is using the OR widget for pricing and booking is any different from that on the hosted sites. As far as I can tell, it is exactly the same. Can you explain?
Me too. I manage the listing, but the owners collect the payment. I would like to bill the homeowner for the 20% of bookings
I use Safely for my Damage Protection. Given the fact that they are an OR partner and they API integrate in, I wish y'all would offer a way for me to set up/utilize the built-in Damage Protection options with them (as opposed to RentalGuardian). The most helpful would be for recording payments received on claims and a more robust way of tracking the DP costs involved (besides the line-item surcharge I am limited to now).
It would be ideal for there to be an option to select any of the DP companies y'all partner/integrate with for this!
Hi, I agree that full administrative access should be granted to a secondary person. It's very annoying! Suddenly there are many things that I cannot do that I need to do!
We regret to inform you that integrating with Marriott Homes and Villas is currently not a part of our 2024 roadmap. Make sure to subscribe to this forum for any future updates regarding Marriott Homes and Villas.
I thought that multi-language was in development having read that it is was priority in other threads much (years) older. I have all of my messages in German, but the OwnerRez payment, Rental Agreement info, at least one messaging function (gap-night), etc. is all in English. I have had guests who've complained that it is intimidating to them. I ask that this become a priority as it may be costing me bookings.
It’s not bad, but I come from ecommerce where the whole purchase process is optimized and tracked. We’re rebuilding our site so that we have full funnel view and can make a/b tests to optimize our checkout. With widget we can’t do that. We’re not able to modify the experience nor do we have visibility on the tracking events.
It’s a bit more than a lot of users will go through but we’re invested to make sure our experience is a smooth one.
Do you know you can track events in GA ? I am not well versed, but the events are there. GA is covered in this article. here is a snippet:
Once you set up the integration, you'll see the following actions show up in Google Analytics:
The experience is already pretty smooth: Enter dates/number of people > Quote displayed > proceed to book. What can be smoother than that? To me, your ask sounds like an attempt to reinvent the bicycle. 🤷
Ok, and may I ask why? what is wrong with using an embedded OR quote widget that already does all that? You can see example on my non-OR site > smoky-mountains-cabin.com/AE
It’s not bad, but I come from ecommerce where the whole purchase process is optimized and tracked. We’re rebuilding our site so that we have full funnel view and can make a/b tests to optimize our checkout. With widget we can’t do that. We’re not able to modify the experience nor do we have visibility on the tracking events.
It’s a bit more than a lot of users will go through but we’re invested to make sure our experience is a smooth one.
@DesertCompass
If you're able to write in to Help@OwnerRez.com with any specific examples of times you know the lock was disconnected, we could check on that for you.
Any update on scheduled offline payments? This would be easier for us to monitor who has pending payment due for the month! You could also just allow offline payments on the existing scheduled payments and just send an email reminder but we need to see this on reports too!
